Files have been added

.gitignore

@@ -0,0 +1,338 @@
+## Ignore Visual Studio temporary files, build results, and
+## files generated by popular Visual Studio add-ons.
+##
+## Get latest from https://github.com/github/gitignore/blob/master/VisualStudio.gitignore
+
+# User-specific files
+*.suo
+*.user
+*.userosscache
+*.sln.docstates
+
+# User-specific files (MonoDevelop/Xamarin Studio)
+*.userprefs
+
+# Build results
+[Dd]ebug/
+[Dd]ebugPublic/
+[Rr]elease/
+[Rr]eleases/
+x64/
+x86/
+bld/
+[Bb]in/
+[Oo]bj/
+[Ll]og/
+
+# Visual Studio 2015/2017 cache/options directory
+.vs/
+# Uncomment if you have tasks that create the project's static files in wwwroot
+#wwwroot/
+
+# Visual Studio 2017 auto generated files
+Generated\ Files/
+
+# MSTest test Results
+[Tt]est[Rr]esult*/
+[Bb]uild[Ll]og.*
+
+# NUNIT
+*.VisualState.xml
+TestResult.xml
+
+# Build Results of an ATL Project
+[Dd]ebugPS/
+[Rr]eleasePS/
+dlldata.c
+
+# Benchmark Results
+BenchmarkDotNet.Artifacts/
+
+# .NET Core
+project.lock.json
+project.fragment.lock.json
+artifacts/
+**/Properties/launchSettings.json
+
+# StyleCop
+StyleCopReport.xml
+
+# Files built by Visual Studio
+*_i.c
+*_p.c
+*_i.h
+*.ilk
+*.meta
+*.obj
+*.iobj
+*.pch
+*.pdb
+*.ipdb
+*.pgc
+*.pgd
+*.rsp
+*.sbr
+*.tlb
+*.tli
+*.tlh
+*.tmp
+*.tmp_proj
+*.log
+*.vspscc
+*.vssscc
+.builds
+*.pidb
+*.svclog
+*.scc
+
+# Chutzpah Test files
+_Chutzpah*
+
+# Visual C++ cache files
+ipch/
+*.aps
+*.ncb
+*.opendb
+*.opensdf
+*.sdf
+*.cachefile
+*.VC.db
+*.VC.VC.opendb
+
+# Visual Studio profiler
+*.psess
+*.vsp
+*.vspx
+*.sap
+
+# Visual Studio Trace Files
+*.e2e
+
+# TFS 2012 Local Workspace
+$tf/
+
+# Guidance Automation Toolkit
+*.gpState
+
+# ReSharper is a .NET coding add-in
+_ReSharper*/
+*.[Rr]e[Ss]harper
+*.DotSettings.user
+
+# JustCode is a .NET coding add-in
+.JustCode
+
+# TeamCity is a build add-in
+_TeamCity*
+
+# DotCover is a Code Coverage Tool
+*.dotCover
+
+# AxoCover is a Code Coverage Tool
+.axoCover/*
+!.axoCover/settings.json
+
+# Visual Studio code coverage results
+*.coverage
+*.coveragexml
+
+# NCrunch
+_NCrunch_*
+.*crunch*.local.xml
+nCrunchTemp_*
+
+# MightyMoose
+*.mm.*
+AutoTest.Net/
+
+# Web workbench (sass)
+.sass-cache/
+
+# Installshield output folder
+[Ee]xpress/
+
+# DocProject is a documentation generator add-in
+DocProject/buildhelp/
+DocProject/Help/*.HxT
+DocProject/Help/*.HxC
+DocProject/Help/*.hhc
+DocProject/Help/*.hhk
+DocProject/Help/*.hhp
+DocProject/Help/Html2
+DocProject/Help/html
+
+# Click-Once directory
+publish/
+
+# Publish Web Output
+*.[Pp]ublish.xml
+*.azurePubxml
+# Note: Comment the next line if you want to checkin your web deploy settings,
+# but database connection strings (with potential passwords) will be unencrypted
+*.pubxml
+*.publishproj
+
+# Microsoft Azure Web App publish settings. Comment the next line if you want to
+# checkin your Azure Web App publish settings, but sensitive information contained
+# in these scripts will be unencrypted
+PublishScripts/
+
+# NuGet Packages
+*.nupkg
+# The packages folder can be ignored because of Package Restore
+**/[Pp]ackages/*
+# except build/, which is used as an MSBuild target.
+!**/[Pp]ackages/build/
+# Uncomment if necessary however generally it will be regenerated when needed
+#!**/[Pp]ackages/repositories.config
+# NuGet v3's project.json files produces more ignorable files
+*.nuget.props
+*.nuget.targets
+
+# Microsoft Azure Build Output
+csx/
+*.build.csdef
+
+# Microsoft Azure Emulator
+ecf/
+rcf/
+
+# Windows Store app package directories and files
+AppPackages/
+BundleArtifacts/
+Package.StoreAssociation.xml
+_pkginfo.txt
+*.appx
+
+# Visual Studio cache files
+# files ending in .cache can be ignored
+*.[Cc]ache
+# but keep track of directories ending in .cache
+!*.[Cc]ache/
+
+# Others
+ClientBin/
+~$*
+*~
+*.dbmdl
+*.dbproj.schemaview
+*.jfm
+*.pfx
+*.publishsettings
+orleans.codegen.cs
+
+# Including strong name files can present a security risk 
+# (https://github.com/github/gitignore/pull/2483#issue-259490424)
+#*.snk
+
+# Since there are multiple workflows, uncomment next line to ignore bower_components
+# (https://github.com/github/gitignore/pull/1529#issuecomment-104372622)
+#bower_components/
+
+# RIA/Silverlight projects
+Generated_Code/
+
+# Backup & report files from converting an old project file
+# to a newer Visual Studio version. Backup files are not needed,
+# because we have git ;-)
+_UpgradeReport_Files/
+Backup*/
+UpgradeLog*.XML
+UpgradeLog*.htm
+ServiceFabricBackup/
+*.rptproj.bak
+
+# SQL Server files
+*.mdf
+*.ldf
+*.ndf
+
+# Business Intelligence projects
+*.rdl.data
+*.bim.layout
+*.bim_*.settings
+*.rptproj.rsuser
+
+# Microsoft Fakes
+FakesAssemblies/
+
+# GhostDoc plugin setting file
+*.GhostDoc.xml
+
+# Node.js Tools for Visual Studio
+.ntvs_analysis.dat
+node_modules/
+
+# Visual Studio 6 build log
+*.plg
+
+# Visual Studio 6 workspace options file
+*.opt
+
+# Visual Studio 6 auto-generated workspace file (contains which files were open etc.)
+*.vbw
+
+# Visual Studio LightSwitch build output
+**/*.HTMLClient/GeneratedArtifacts
+**/*.DesktopClient/GeneratedArtifacts
+**/*.DesktopClient/ModelManifest.xml
+**/*.Server/GeneratedArtifacts
+**/*.Server/ModelManifest.xml
+_Pvt_Extensions
+
+# Paket dependency manager
+.paket/paket.exe
+paket-files/
+
+# FAKE - F# Make
+.fake/
+
+# JetBrains Rider
+.idea/
+*.sln.iml
+
+# CodeRush
+.cr/
+
+# Python Tools for Visual Studio (PTVS)
+__pycache__/
+*.pyc
+
+# Cake - Uncomment if you are using it
+# tools/**
+# !tools/packages.config
+
+# Tabs Studio
+*.tss
+
+# Telerik's JustMock configuration file
+*.jmconfig
+
+# BizTalk build output
+*.btp.cs
+*.btm.cs
+*.odx.cs
+*.xsd.cs
+
+# OpenCover UI analysis results
+OpenCover/
+
+# Azure Stream Analytics local run output 
+ASALocalRun/
+
+# MSBuild Binary and Structured Log
+*.binlog
+
+# NVidia Nsight GPU debugger configuration file
+*.nvuser
+
+# MFractors (Xamarin productivity tool) working folder 
+.mfractor/
+
+Akheemah/transcripts/
+
+Akheemah/config\.yml
+
+Akheemah/credentials.json
+
+Akheemah/token.json/

Akheemah.sln

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+
+Microsoft Visual Studio Solution File, Format Version 12.00
+# Visual Studio Version 17
+VisualStudioVersion = 17.6.33815.320
+MinimumVisualStudioVersion = 10.0.40219.1
+Project("{FAE04EC0-301F-11D3-BF4B-00C04F79EFBC}") = "Akheemah", "Akheemah\Akheemah.csproj", "{669016B1-8F32-4C9A-A7D9-1E96934858E9}"
+EndProject
+Global
+	GlobalSection(SolutionConfigurationPlatforms) = preSolution
+		Debug|Any CPU = Debug|Any CPU
+		Release|Any CPU = Release|Any CPU
+	EndGlobalSection
+	GlobalSection(ProjectConfigurationPlatforms) = postSolution
+		{669016B1-8F32-4C9A-A7D9-1E96934858E9}.Debug|Any CPU.ActiveCfg = Debug|Any CPU
+		{669016B1-8F32-4C9A-A7D9-1E96934858E9}.Debug|Any CPU.Build.0 = Debug|Any CPU
+		{669016B1-8F32-4C9A-A7D9-1E96934858E9}.Release|Any CPU.ActiveCfg = Release|Any CPU
+		{669016B1-8F32-4C9A-A7D9-1E96934858E9}.Release|Any CPU.Build.0 = Release|Any CPU
+	EndGlobalSection
+	GlobalSection(SolutionProperties) = preSolution
+		HideSolutionNode = FALSE
+	EndGlobalSection
+	GlobalSection(ExtensibilityGlobals) = postSolution
+		SolutionGuid = {9089ED64-EA0D-40BD-AD54-67097A076A48}
+	EndGlobalSection
+EndGlobal

Akheemah/Akheemah.cs

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+using System;
+using System.IO;
+using System.Reflection;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Enums;
+using DSharpPlus.Interactivity.Extensions;
+using DSharpPlus.SlashCommands;
+using Microsoft.Extensions.Logging;
+using Akheemah.Commands;
+
+namespace Akheemah;
+
+internal static class Akheemah
+{
+    // Sets up a dummy client to use for logging
+    public static DiscordClient discordClient = new DiscordClient(new DiscordConfiguration { Token = "DUMMY_TOKEN", TokenType = TokenType.Bot, MinimumLogLevel = LogLevel.Debug });
+    private static SlashCommandsExtension commands = null;
+
+    private static void Main()
+    {
+        MainAsync().GetAwaiter().GetResult();
+    }
+
+    private static async Task MainAsync()
+    {
+        Logger.Log("Starting " + Assembly.GetEntryAssembly()?.GetName().Name + " version " + GetVersion() + "...");
+        try
+        {
+            Reload();
+
+            // Block this task until the program is closed.
+            await Task.Delay(-1);
+        }
+        catch (Exception e)
+        {
+            Logger.Fatal("Fatal error:\n" + e);
+            Console.ReadLine();
+        }
+    }
+
+    public static string GetVersion()
+    {
+        Version version = Assembly.GetEntryAssembly()?.GetName().Version;
+        return version?.Major + "." + version?.Minor + "." + version?.Build + (version?.Revision == 0 ? "" : "-" + (char)(64 + version?.Revision ?? 0));
+    }
+
+    public static async void Reload()
+    {
+        if (discordClient != null)
+        {
+            await discordClient.DisconnectAsync();
+            discordClient.Dispose();
+            Logger.Log("Discord client disconnected.");
+        }
+
+        Logger.Log("Loading config \"" + Directory.GetCurrentDirectory() + Path.DirectorySeparatorChar + "config.yml\"");
+        Config.LoadConfig();
+
+        // Check if token is unset
+        if (Config.token is "<add-token-here>" or "")
+        {
+            Logger.Fatal("You need to set your bot token in the config and start the bot again.");
+            throw new ArgumentException("Invalid Discord bot token");
+        }
+
+        // Database connection and setup
+        try
+        {
+            Logger.Log("Connecting to database... (" + Config.hostName + ":" + Config.port + ")");
+            Database.SetConnectionString(Config.hostName, Config.port, Config.database, Config.username, Config.password);
+            Database.SetupTables();
+        }
+        catch (Exception e)
+        {
+            Logger.Fatal("Could not set up database tables, please confirm connection settings, status of the server and permissions of MySQL user. Error: " + e);
+            throw;
+        }
+
+        Logger.Log("Setting up Discord client...");
+
+        // Setting up client configuration
+        DiscordConfiguration cfg = new DiscordConfiguration
+        {
+            Token = Config.token,
+            TokenType = TokenType.Bot,
+            MinimumLogLevel = Config.logLevel,
+            AutoReconnect = true,
+            Intents = DiscordIntents.All
+        };
+
+        discordClient = new DiscordClient(cfg);
+
+        Logger.Log("Hooking events...");
+        discordClient.Ready += EventHandler.OnReady;
+        discordClient.GuildAvailable += EventHandler.OnGuildAvailable;
+        discordClient.ClientErrored += EventHandler.OnClientError;
+        discordClient.MessageCreated += EventHandler.OnMessageCreated;
+        discordClient.GuildMemberAdded += EventHandler.OnMemberAdded;
+        discordClient.GuildMemberRemoved += EventHandler.OnMemberRemoved;
+        discordClient.ComponentInteractionCreated += EventHandler.OnComponentInteractionCreated;
+
+        discordClient.UseInteractivity(new InteractivityConfiguration
+        {
+            PaginationBehaviour = PaginationBehaviour.Ignore,
+            PaginationDeletion = PaginationDeletion.DeleteMessage,
+            Timeout = TimeSpan.FromMinutes(15)
+        });
+
+        Logger.Log("Registering commands...");
+        commands = discordClient.UseSlashCommands();
+
+        commands.RegisterCommands<AddCategoryCommand>();
+        commands.RegisterCommands<AddCommand>();
+        commands.RegisterCommands<AddMessageCommand>();
+        commands.RegisterCommands<AddStaffCommand>();
+        commands.RegisterCommands<AssignCommand>();
+        commands.RegisterCommands<BlacklistCommand>();
+        commands.RegisterCommands<CloseCommand>();
+        commands.RegisterCommands<CreateButtonPanelCommand>();
+        commands.RegisterCommands<CreateSelectionBoxPanelCommand>();
+        commands.RegisterCommands<ListAssignedCommand>();
+        commands.RegisterCommands<ListCommand>();
+        commands.RegisterCommands<ListOpen>();
+        commands.RegisterCommands<ListUnassignedCommand>();
+        commands.RegisterCommands<MoveCommand>();
+        commands.RegisterCommands<NewCommand>();
+        commands.RegisterCommands<RandomAssignCommand>();
+        commands.RegisterCommands<RemoveCategoryCommand>();
+        commands.RegisterCommands<RemoveMessageCommand>();
+        commands.RegisterCommands<RemoveStaffCommand>();
+        commands.RegisterCommands<SayCommand>();
+        commands.RegisterCommands<SetSummaryCommand>();
+        commands.RegisterCommands<StatusCommand>();
+        commands.RegisterCommands<SummaryCommand>();
+        commands.RegisterCommands<ToggleActiveCommand>();
+        commands.RegisterCommands<TranscriptCommand>();
+        commands.RegisterCommands<UnassignCommand>();
+        commands.RegisterCommands<UnblacklistCommand>();
+        commands.RegisterCommands<AdminCommands>();
+
+        Logger.Log("Hooking command events...");
+        commands.SlashCommandErrored += EventHandler.OnCommandError;
+
+        Logger.Log("Connecting to Discord...");
+        await discordClient.ConnectAsync();
+    }
+}

Akheemah/Akheemah.csproj

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+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <OutputType>Exe</OutputType>
+    <ApplicationIcon>akheemah.ico</ApplicationIcon>
+    <TargetFramework>net6.0</TargetFramework>
+    <RuntimeIdentifiers>win-x64;linux-x64</RuntimeIdentifiers>
+    
+    <StartupObject>Akheemah.Akheemah</StartupObject>
+    <Authors>taostie_t0ast</Authors>
+    <Product />
+    <PackageProjectUrl>https://toastielab.dev/Dragonschildstudios/Akheemah</PackageProjectUrl>
+    <RepositoryUrl>https://toastielab.dev/Dragonschildstudios/Akheemah</RepositoryUrl>
+    <RepositoryType>Git</RepositoryType>
+    <PackageLicenseFile>LICENSE</PackageLicenseFile>
+    <PackageIconUrl>https://karlofduty.com/img/tardisIcon.jpg</PackageIconUrl>
+    <Description>A Discord support ticket bot to help out in the Dragon's child studios server.</Description>
+    <NeutralLanguage>en</NeutralLanguage>
+    <Version>1.3.1</Version>
+    <PackageVersion>3.0.1</PackageVersion> 
+    <AssemblyVersion>1.3.1</AssemblyVersion>
+    <FileVersion>1.3.1</FileVersion>
+  </PropertyGroup>
+  
+  <PropertyGroup Condition=" '$(Configuration)' == 'Debug' ">
+    <DebugType>full</DebugType>
+  </PropertyGroup>
+  
+  <ItemGroup>
+    <PackageReference Include="DSharpPlus" Version="4.4.1" />
+    <PackageReference Include="DSharpPlus.Interactivity" Version="4.4.1" />
+    <PackageReference Include="DSharpPlus.SlashCommands" Version="4.4.1" />
+    <PackageReference Include="Gress" Version="2.1.1" />
+    <PackageReference Include="JsonExtensions" Version="1.2.0" />
+    <PackageReference Include="MiniRazor.CodeGen" Version="2.2.1" />
+    <PackageReference Include="MySqlConnector" Version="2.2.6" />
+    <PackageReference Include="Newtonsoft.Json" Version="13.0.3" />
+    <PackageReference Include="Polly" Version="7.2.3" />
+    <PackageReference Include="Superpower" Version="3.0.0" />
+    <PackageReference Include="Tyrrrz.Extensions" Version="1.6.5" />
+    <PackageReference Include="WebMarkupMin.Core" Version="2.14.0" />
+    <PackageReference Include="YamlDotNet" Version="13.1.0" />
+  </ItemGroup>
+  
+  <ItemGroup>
+    <Compile Update="Properties\Resources.Designer.cs">
+      <DesignTime>True</DesignTime>
+      <AutoGen>True</AutoGen>
+      <DependentUpon>Resources.resx</DependentUpon>
+    </Compile>
+  </ItemGroup>
+
+  <ItemGroup>
+    <EmbeddedResource Update="Properties\Resources.resx">
+      <Generator>ResXFileCodeGenerator</Generator>
+      <LastGenOutput>Resources.Designer.cs</LastGenOutput>
+    </EmbeddedResource>
+  </ItemGroup>
+  
+  <ItemGroup>
+    <Folder Include="lib\" />
+  </ItemGroup>
+
+  <ItemGroup>
+    <Reference Include="DiscordChatExporter.Core">
+      <HintPath>lib\DiscordChatExporter.Core.dll</HintPath>
+    </Reference>
+  </ItemGroup>
+
+</Project>

Akheemah/Config.cs

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+using System;
+using System.IO;
+using System.Text;
+using DSharpPlus;
+using Microsoft.Extensions.Logging;
+using Newtonsoft.Json.Linq;
+using Akheemah.Properties;
+using YamlDotNet.Serialization;
+
+namespace Akheemah;
+
+internal static class Config
+{
+    internal static string token = "";
+    internal static ulong logChannel;
+    internal static string welcomeMessage = "";
+    internal static LogLevel logLevel = LogLevel.Information;
+    internal static TimestampFormat timestampFormat = TimestampFormat.RelativeTime;
+    internal static bool randomAssignment = false;
+    internal static bool randomAssignRoleOverride = false;
+    internal static string presenceType = "Playing";
+    internal static string presenceText = "";
+    internal static bool newCommandUsesSelector = false;
+    internal static int ticketLimit = 5;
+
+    internal static bool ticketUpdatedNotifications = false;
+    internal static double ticketUpdatedNotificationDelay = 0.0;
+    internal static bool assignmentNotifications = false;
+    internal static bool closingNotifications = false;
+
+    internal static string hostName = "127.0.0.1";
+    internal static int port = 3306;
+    internal static string database = "akheemah";
+    internal static string username = "akheemah";
+    internal static string password = "";
+
+    public static void LoadConfig()
+    {
+        // Write default config to file if it does not already exist
+        if (!File.Exists("./config.yml"))
+        {
+            File.WriteAllText("./config.yml", Encoding.UTF8.GetString(Resources.default_config));
+        }
+
+        // Reads config contents into FileStream
+        FileStream stream = File.OpenRead("./config.yml");
+
+        // Converts the FileStream into a YAML object
+        IDeserializer deserializer = new DeserializerBuilder().Build();
+        object yamlObject = deserializer.Deserialize(new StreamReader(stream)) ?? "";
+
+        // Converts the YAML object into a JSON object as the YAML ones do not support traversal of nodes by name
+        ISerializer serializer = new SerializerBuilder().JsonCompatible().Build();
+        JObject json = JObject.Parse(serializer.Serialize(yamlObject));
+
+        // Sets up the bot
+        token = json.SelectToken("bot.token")?.Value<string>() ?? "";
+        logChannel = json.SelectToken("bot.log-channel")?.Value<ulong>() ?? 0;
+        welcomeMessage = json.SelectToken("bot.welcome-message")?.Value<string>() ?? "";
+        string stringLogLevel = json.SelectToken("bot.console-log-level")?.Value<string>() ?? "";
+
+        if (!Enum.TryParse(stringLogLevel, true, out logLevel))
+        {
+            logLevel = LogLevel.Information;
+            Logger.Warn("Log level '" + stringLogLevel + "' invalid, using 'Information' instead.");
+        }
+
+        string stringTimestampFormat = json.SelectToken("bot.timestamp-format")?.Value<string>() ?? "RelativeTime";
+
+        if (!Enum.TryParse(stringTimestampFormat, true, out timestampFormat))
+        {
+            timestampFormat = TimestampFormat.RelativeTime;
+            Logger.Warn("Timestamp '" + stringTimestampFormat + "' invalid, using 'RelativeTime' instead.");
+        }
+
+        randomAssignment = json.SelectToken("bot.random-assignment")?.Value<bool>() ?? false;
+        randomAssignRoleOverride = json.SelectToken("bot.random-assign-role-override")?.Value<bool>() ?? false;
+        presenceType = json.SelectToken("bot.presence-type")?.Value<string>() ?? "Playing";
+        presenceText = json.SelectToken("bot.presence-text")?.Value<string>() ?? "";
+        newCommandUsesSelector = json.SelectToken("bot.new-command-uses-selector")?.Value<bool>() ?? false;
+        ticketLimit = json.SelectToken("bot.ticket-limit")?.Value<int>() ?? 5;
+
+        ticketUpdatedNotifications = json.SelectToken("notifications.ticket-updated")?.Value<bool>() ?? false;
+        ticketUpdatedNotificationDelay = json.SelectToken("notifications.ticket-updated-delay")?.Value<double>() ?? 0.0;
+        assignmentNotifications = json.SelectToken("notifications.assignment")?.Value<bool>() ?? false;
+        closingNotifications = json.SelectToken("notifications.closing")?.Value<bool>() ?? false;
+
+        // Reads database info
+        hostName = json.SelectToken("database.address")?.Value<string>() ?? "";
+        port = json.SelectToken("database.port")?.Value<int>() ?? 3306;
+        database = json.SelectToken("database.name")?.Value<string>() ?? "akheemah";
+        username = json.SelectToken("database.user")?.Value<string>() ?? "akheemah";
+        password = json.SelectToken("database.password")?.Value<string>() ?? "";
+    }
+}

Akheemah/Database.cs

@@ -0,0 +1,819 @@
+using System;
+using System.Linq;
+using System.Collections.Generic;
+using DSharpPlus;
+using MySqlConnector;
+
+namespace Akheemah;
+
+public static class Database
+{
+    public static string connectionString = "";
+
+    private static readonly Random random = new Random();
+
+    public static void SetConnectionString(string host, int port, string database, string username, string password)
+    {
+        connectionString = "server=" + host +
+                           ";database=" + database +
+                           ";port=" + port +
+                           ";userid=" + username +
+                           ";password=" + password;
+    }
+
+    public static MySqlConnection GetConnection()
+    {
+        return new MySqlConnection(connectionString);
+    }
+
+    public static long GetNumberOfTickets()
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM tickets", c);
+            c.Open();
+            return (long)countTickets.ExecuteScalar();
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Error occured when attempting to count number of open tickets: " + e);
+        }
+
+        return -1;
+    }
+
+    public static long GetNumberOfClosedTickets()
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM ticket_history", c);
+            c.Open();
+            return (long)countTickets.ExecuteScalar();
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Error occured when attempting to count number of open tickets: " + e);
+        }
+
+        return -1;
+    }
+
+    public static void SetupTables()
+    {
+        using MySqlConnection c = GetConnection();
+        using MySqlCommand createTickets = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS tickets(" +
+            "id INT UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT," +
+            "created_time DATETIME NOT NULL," +
+            "creator_id BIGINT UNSIGNED NOT NULL," +
+            "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
+            "summary VARCHAR(5000) NOT NULL," +
+            "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
+            "INDEX(created_time, assigned_staff_id, channel_id))",
+            c);
+        using MySqlCommand createTicketHistory = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS ticket_history(" +
+            "id INT UNSIGNED NOT NULL PRIMARY KEY," +
+            "created_time DATETIME NOT NULL," +
+            "closed_time DATETIME NOT NULL," +
+            "creator_id BIGINT UNSIGNED NOT NULL," +
+            "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
+            "summary VARCHAR(5000) NOT NULL," +
+            "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
+            "INDEX(created_time, closed_time, channel_id))",
+            c);
+        using MySqlCommand createBlacklisted = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS blacklisted_users(" +
+            "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+            "time DATETIME NOT NULL," +
+            "moderator_id BIGINT UNSIGNED NOT NULL," +
+            "INDEX(user_id, time))",
+            c);
+        using MySqlCommand createStaffList = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS staff(" +
+            "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+            "name VARCHAR(256) NOT NULL," +
+            "active BOOLEAN NOT NULL DEFAULT true)",
+            c);
+        using MySqlCommand createMessages = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS messages(" +
+            "identifier VARCHAR(256) NOT NULL PRIMARY KEY," +
+            "user_id BIGINT UNSIGNED NOT NULL," +
+            "message VARCHAR(5000) NOT NULL)",
+            c);
+        using MySqlCommand createCategories = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS categories(" +
+            "name VARCHAR(256) NOT NULL UNIQUE," +
+            "category_id BIGINT UNSIGNED NOT NULL PRIMARY KEY)",
+            c);
+        c.Open();
+        createTickets.ExecuteNonQuery();
+        createBlacklisted.ExecuteNonQuery();
+        createTicketHistory.ExecuteNonQuery();
+        createStaffList.ExecuteNonQuery();
+        createMessages.ExecuteNonQuery();
+        createCategories.ExecuteNonQuery();
+    }
+
+    public static bool IsOpenTicket(ulong channelID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
+        selection.Parameters.AddWithValue("@channel_id", channelID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            return false;
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetOpenTicket(ulong channelID, out Ticket ticket)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
+        selection.Parameters.AddWithValue("@channel_id", channelID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            ticket = null;
+            return false;
+        }
+
+        ticket = new Ticket(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetOpenTicketByID(uint id, out Ticket ticket)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE id=@id", c);
+        selection.Parameters.AddWithValue("@id", id);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if open ticket exists in the database
+        if (results.Read())
+        {
+            ticket = new Ticket(results);
+            results.Close();
+            return true;
+        }
+
+        results.Close();
+        ticket = null;
+        return false;
+    }
+
+    public static bool TryGetClosedTicket(uint id, out Ticket ticket)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE id=@id", c);
+        selection.Parameters.AddWithValue("@id", id);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if closed ticket exists in the database
+        if (results.Read())
+        {
+            ticket = new Ticket(results);
+            results.Close();
+            return true;
+        }
+
+        ticket = null;
+        results.Close();
+        return false;
+    }
+
+    public static bool TryGetOpenTickets(ulong userID, out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE creator_id=@creator_id", c);
+        selection.Parameters.AddWithValue("@creator_id", userID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetOpenTickets(out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets ORDER BY channel_id ASC", c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetClosedTickets(ulong userID, out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE creator_id=@creator_id", c);
+        selection.Parameters.AddWithValue("@creator_id", userID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetAssignedTickets(ulong staffID, out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE assigned_staff_id=@assigned_staff_id", c);
+        selection.Parameters.AddWithValue("@assigned_staff_id", staffID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static long NewTicket(ulong memberID, ulong staffID, ulong ticketID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO tickets (created_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", c);
+        cmd.Parameters.AddWithValue("@creator_id", memberID);
+        cmd.Parameters.AddWithValue("@assigned_staff_id", staffID);
+        cmd.Parameters.AddWithValue("@summary", "");
+        cmd.Parameters.AddWithValue("@channel_id", ticketID);
+        cmd.ExecuteNonQuery();
+        return cmd.LastInsertedId;
+    }
+
+    public static void ArchiveTicket(Ticket ticket)
+    {
+        // Check if ticket already exists in the archive
+        if (TryGetClosedTicket(ticket.id, out Ticket _))
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand deleteTicket = new MySqlCommand(@"DELETE FROM ticket_history WHERE id=@id OR channel_id=@channel_id", c);
+            deleteTicket.Parameters.AddWithValue("@id", ticket.id);
+            deleteTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
+
+            c.Open();
+            deleteTicket.Prepare();
+            deleteTicket.ExecuteNonQuery();
+        }
+
+        // Create an entry in the ticket history database
+        using MySqlConnection conn = GetConnection();
+        using MySqlCommand archiveTicket = new MySqlCommand(@"INSERT INTO ticket_history (id, created_time, closed_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (@id, @created_time, UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", conn);
+        archiveTicket.Parameters.AddWithValue("@id", ticket.id);
+        archiveTicket.Parameters.AddWithValue("@created_time", ticket.channelID.GetSnowflakeTime());
+        archiveTicket.Parameters.AddWithValue("@creator_id", ticket.creatorID);
+        archiveTicket.Parameters.AddWithValue("@assigned_staff_id", ticket.assignedStaffID);
+        archiveTicket.Parameters.AddWithValue("@summary", ticket.summary);
+        archiveTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
+
+        conn.Open();
+        archiveTicket.Prepare();
+        archiveTicket.ExecuteNonQuery();
+    }
+
+    public static bool DeleteOpenTicket(uint ticketID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE id=@id", c);
+            deletion.Parameters.AddWithValue("@id", ticketID);
+
+            c.Open();
+            deletion.Prepare();
+            return deletion.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool IsBlacklisted(ulong userID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM blacklisted_users WHERE user_id=@user_id", c);
+        selection.Parameters.AddWithValue("@user_id", userID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if user is blacklisted
+        if (results.Read())
+        {
+            results.Close();
+            return true;
+        }
+        results.Close();
+
+        return false;
+    }
+
+    public static bool Blacklist(ulong blacklistedID, ulong staffID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO blacklisted_users (user_id,time,moderator_id) VALUES (@user_id, UTC_TIMESTAMP(), @moderator_id);", c);
+            cmd.Parameters.AddWithValue("@user_id", blacklistedID);
+            cmd.Parameters.AddWithValue("@moderator_id", staffID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool Unblacklist(ulong blacklistedID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM blacklisted_users WHERE user_id=@user_id", c);
+            cmd.Parameters.AddWithValue("@user_id", blacklistedID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool AssignStaff(Ticket ticket, ulong staffID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET assigned_staff_id = @assigned_staff_id WHERE id = @id", c);
+            update.Parameters.AddWithValue("@assigned_staff_id", staffID);
+            update.Parameters.AddWithValue("@id", ticket.id);
+            update.Prepare();
+            return update.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool UnassignStaff(Ticket ticket)
+    {
+        return AssignStaff(ticket, 0);
+    }
+
+    public static bool SetStaffActive(ulong staffID, bool active)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            MySqlCommand update = new MySqlCommand(@"UPDATE staff SET active = @active WHERE user_id = @user_id", c);
+            update.Parameters.AddWithValue("@user_id", staffID);
+            update.Parameters.AddWithValue("@active", active);
+            update.Prepare();
+            return update.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static StaffMember GetRandomActiveStaff(params ulong[] ignoredUserIDs)
+    {
+        List<StaffMember> staffMembers = GetActiveStaff(ignoredUserIDs);
+        return staffMembers.Any() ? staffMembers[random.Next(staffMembers.Count)] : null;
+    }
+
+    public static List<StaffMember> GetActiveStaff(params ulong[] ignoredUserIDs)
+    {
+        bool first = true;
+        string filterString = "";
+        foreach (ulong userID in ignoredUserIDs)
+        {
+            if (first)
+            {
+                first = false;
+                filterString += "AND user_id != " + userID;
+            }
+            else
+            {
+                filterString += "&& user_id != " + userID;
+            }
+        }
+
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE active = true " + filterString, c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if staff exists in the database
+        if (!results.Read())
+        {
+            return new List<StaffMember>();
+        }
+
+        List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
+        while (results.Read())
+        {
+            staffMembers.Add(new StaffMember(results));
+        }
+        results.Close();
+
+        return staffMembers;
+    }
+
+    public static List<StaffMember> GetAllStaff(params ulong[] ignoredUserIDs)
+    {
+        bool first = true;
+        string filterString = "";
+        foreach (ulong userID in ignoredUserIDs)
+        {
+            if (first)
+            {
+                first = false;
+                filterString += "WHERE user_id != " + userID;
+            }
+            else
+            {
+                filterString += "&& user_id != " + userID;
+            }
+
+        }
+
+
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff " + filterString, c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if staff exist in the database
+        if (!results.Read())
+        {
+            return new List<StaffMember>();
+        }
+
+        List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
+        while (results.Read())
+        {
+            staffMembers.Add(new StaffMember(results));
+        }
+        results.Close();
+
+        return staffMembers;
+    }
+
+    public static bool IsStaff(ulong staffID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
+        selection.Parameters.AddWithValue("@user_id", staffID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            return false;
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetStaff(ulong staffID, out StaffMember staffMember)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
+        selection.Parameters.AddWithValue("@user_id", staffID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            staffMember = null;
+            return false;
+        }
+        staffMember = new StaffMember(results);
+        results.Close();
+        return true;
+    }
+
+    public static List<Message> GetAllMessages()
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages", c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if messages exist in the database
+        if (!results.Read())
+        {
+            return new List<Message>();
+        }
+
+        List<Message> messages = new List<Message> { new Message(results) };
+        while (results.Read())
+        {
+            messages.Add(new Message(results));
+        }
+        results.Close();
+
+        return messages;
+    }
+
+    public static bool TryGetMessage(string identifier, out Message message)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages WHERE identifier=@identifier", c);
+        selection.Parameters.AddWithValue("@identifier", identifier);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            message = null;
+            return false;
+        }
+        message = new Message(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool AddMessage(string identifier, ulong userID, string message)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO messages (identifier,user_id,message) VALUES (@identifier, @user_id, @message);", c);
+            cmd.Parameters.AddWithValue("@identifier", identifier);
+            cmd.Parameters.AddWithValue("@user_id", userID);
+            cmd.Parameters.AddWithValue("@message", message);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool RemoveMessage(string identifier)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM messages WHERE identifier=@identifier", c);
+            cmd.Parameters.AddWithValue("@identifier", identifier);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static List<Category> GetAllCategories()
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories", c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if messages exist in the database
+        if (!results.Read())
+        {
+            return new List<Category>();
+        }
+
+        List<Category> categories = new List<Category> { new Category(results) };
+        while (results.Read())
+        {
+            categories.Add(new Category(results));
+        }
+        results.Close();
+
+        return categories;
+    }
+
+    public static bool TryGetCategory(ulong categoryID, out Category message)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE category_id=@category_id", c);
+        selection.Parameters.AddWithValue("@category_id", categoryID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            message = null;
+            return false;
+        }
+        message = new Category(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetCategory(string name, out Category message)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE name=@name", c);
+        selection.Parameters.AddWithValue("@name", name);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            message = null;
+            return false;
+        }
+        message = new Category(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool AddCategory(string name, ulong categoryID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO categories (name,category_id) VALUES (@name, @category_id);", c);
+            cmd.Parameters.AddWithValue("@name", name);
+            cmd.Parameters.AddWithValue("@category_id", categoryID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool RemoveCategory(ulong categoryID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM categories WHERE category_id=@category_id", c);
+            cmd.Parameters.AddWithValue("@category_id", categoryID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public class Ticket
+    {
+        public uint id;
+        public ulong creatorID;
+        public ulong assignedStaffID;
+        public string summary;
+        public ulong channelID;
+
+        public Ticket(MySqlDataReader reader)
+        {
+            id = reader.GetUInt32("id");
+            creatorID = reader.GetUInt64("creator_id");
+            assignedStaffID = reader.GetUInt64("assigned_staff_id");
+            summary = reader.GetString("summary");
+            channelID = reader.GetUInt64("channel_id");
+        }
+
+        public string DiscordRelativeTime()
+        {
+            return Formatter.Timestamp(channelID.GetSnowflakeTime(), Config.timestampFormat);
+        }
+    }
+    public class StaffMember
+    {
+        public ulong userID;
+        public string name;
+        public bool active;
+
+        public StaffMember(MySqlDataReader reader)
+        {
+            userID = reader.GetUInt64("user_id");
+            name = reader.GetString("name");
+            active = reader.GetBoolean("active");
+        }
+    }
+
+    public class Message
+    {
+        public string identifier;
+        public ulong userID;
+        public string message;
+
+        public Message(MySqlDataReader reader)
+        {
+            identifier = reader.GetString("identifier");
+            userID = reader.GetUInt64("user_id");
+            message = reader.GetString("message");
+        }
+    }
+
+    public class Category
+    {
+        public string name;
+        public ulong id;
+
+        public Category(MySqlDataReader reader)
+        {
+            name = reader.GetString("name");
+            id = reader.GetUInt64("category_id");
+        }
+    }
+}

Akheemah/EventHandler.cs

@@ -0,0 +1,285 @@
+using System;
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.Entities;
+using DSharpPlus.EventArgs;
+using DSharpPlus.Exceptions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+using DSharpPlus.SlashCommands.EventArgs;
+using Akheemah.Commands;
+
+namespace Akheemah;
+
+internal static class EventHandler
+{
+    internal static Task OnReady(DiscordClient client, ReadyEventArgs e)
+    {
+        Logger.Log("Client is ready to process events.");
+
+        // Checking activity type
+        if (!Enum.TryParse(Config.presenceType, true, out ActivityType activityType))
+        {
+            Logger.Log("Presence type '" + Config.presenceType + "' invalid, using 'Playing' instead.");
+            activityType = ActivityType.Playing;
+        }
+
+        client.UpdateStatusAsync(new DiscordActivity(Config.presenceText, activityType), UserStatus.Online);
+        return Task.CompletedTask;
+    }
+
+    internal static Task OnGuildAvailable(DiscordClient _, GuildCreateEventArgs e)
+    {
+        Logger.Log("Guild available: " + e.Guild.Name);
+
+        IReadOnlyDictionary<ulong, DiscordRole> roles = e.Guild.Roles;
+
+        foreach ((ulong roleID, DiscordRole role) in roles)
+        {
+            Logger.Log(role.Name.PadRight(40, '.') + roleID);
+        }
+        return Task.CompletedTask;
+    }
+
+    internal static Task OnClientError(DiscordClient _, ClientErrorEventArgs e)
+    {
+        Logger.Error("Client exception occured:\n" + e.Exception);
+        switch (e.Exception)
+        {
+            case BadRequestException ex:
+                Logger.Error("JSON Message: " +  ex.JsonMessage);
+                break;
+        }
+        return Task.CompletedTask;
+    }
+
+    internal static async Task OnMessageCreated(DiscordClient client, MessageCreateEventArgs e)
+    {
+        if (e.Author.IsBot)
+        {
+            return;
+        }
+
+        // Check if ticker exists in the database and ticket notifications are enabled
+        if (!Database.TryGetOpenTicket(e.Channel.Id, out Database.Ticket ticket) || !Config.ticketUpdatedNotifications)
+        {
+            return;
+        }
+
+        // Sends a DM to the assigned staff member if at least a day has gone by since the last message and the user sending the message isn't staff
+        IReadOnlyList<DiscordMessage> messages = await e.Channel.GetMessagesAsync(2);
+        if (messages.Count > 1 && messages[1].Timestamp < DateTimeOffset.UtcNow.AddDays(Config.ticketUpdatedNotificationDelay * -1) && !Database.IsStaff(e.Author.Id))
+        {
+            try
+            {
+                DiscordMember staffMember = await e.Guild.GetMemberAsync(ticket.assignedStaffID);
+                await staffMember.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "A ticket you are assigned to has been updated: " + e.Channel.Mention
+                });
+            }
+            catch (NotFoundException) { }
+            catch (UnauthorizedException) { }
+        }
+    }
+
+    internal static async Task OnCommandError(SlashCommandsExtension commandSystem, SlashCommandErrorEventArgs e)
+    {
+        switch (e.Exception)
+        {
+            case SlashExecutionChecksFailedException checksFailedException:
+                {
+                    foreach (SlashCheckBaseAttribute attr in checksFailedException.FailedChecks)
+                    {
+                        await e.Context.Channel.SendMessageAsync(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Red,
+                            Description = ParseFailedCheck(attr)
+                        });
+                    }
+                    return;
+                }
+
+            case BadRequestException ex:
+                Logger.Error("Command exception occured:\n" + e.Exception);
+                Logger.Error("JSON Message: " + ex.JsonMessage);
+                return;
+
+            default:
+                {
+                    Logger.Error("Exception occured: " + e.Exception.GetType() + ": " + e.Exception);
+                    await e.Context.Channel.SendMessageAsync(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "Internal error occured, please report this to the developer."
+                    });
+                    return;
+                }
+        }
+    }
+
+    internal static async Task OnMemberAdded(DiscordClient client, GuildMemberAddEventArgs e)
+    {
+        if (!Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
+        {
+            return;
+        }
+
+        foreach (Database.Ticket ticket in ownTickets)
+        {
+            try
+            {
+                DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+                if (channel?.GuildId == e.Guild.Id)
+                {
+                    try
+                    {
+                        await channel.AddOverwriteAsync(e.Member, Permissions.AccessChannels);
+                        await channel.SendMessageAsync(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Green,
+                            Description = "User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has rejoined the server, and has been re-added to the ticket."
+                        });
+                    }
+                    catch (DiscordException ex)
+                    {
+                        Logger.Error("Exception occurred trying to add channel permissions: " + ex);
+                        Logger.Error("JsomMessage: " + ex.JsonMessage);
+                    }
+
+                }
+            }
+            catch (Exception) { /* ignored */ }
+        }
+    }
+
+    internal static async Task OnMemberRemoved(DiscordClient client, GuildMemberRemoveEventArgs e)
+    {
+        if (Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
+        {
+            foreach (Database.Ticket ticket in ownTickets)
+            {
+                try
+                {
+                    DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+                    if (channel?.GuildId == e.Guild.Id)
+                    {
+                        await channel.SendMessageAsync(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Red,
+                            Description = "User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server."
+                        });
+                    }
+                }
+                catch (Exception) { /* ignored */ }
+            }
+        }
+
+        if (Database.TryGetAssignedTickets(e.Member.Id, out List<Database.Ticket> assignedTickets) && Config.logChannel != 0)
+        {
+            DiscordChannel logChannel = await client.GetChannelAsync(Config.logChannel);
+            if (logChannel != null)
+            {
+                foreach (Database.Ticket ticket in assignedTickets)
+                {
+                    try
+                    {
+                        DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+                        if (channel?.GuildId == e.Guild.Id)
+                        {
+                            await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+                            {
+                                Color = DiscordColor.Red,
+                                Description = "Assigned staff member '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server: <#" + channel.Id + ">"
+                            });
+                        }
+                    }
+                    catch (Exception) { /* ignored */ }
+                }
+            }
+        }
+    }
+
+    internal static async Task OnComponentInteractionCreated(DiscordClient client, ComponentInteractionCreateEventArgs e)
+    {
+        try
+        {
+            switch (e.Interaction.Data.ComponentType)
+            {
+                case ComponentType.Button:
+                    switch (e.Id)
+                    {
+                        case "supportboi_closeconfirm":
+                            await CloseCommand.OnConfirmed(e.Interaction);
+                            return;
+                        case { } when e.Id.StartsWith("supportboi_newcommandbutton"):
+                            await NewCommand.OnCategorySelection(e.Interaction);
+                            return;
+                        case { } when e.Id.StartsWith("supportboi_newticketbutton"):
+                            await CreateButtonPanelCommand.OnButtonUsed(e.Interaction);
+                            return;
+                        case "right":
+                            return;
+                        case "left":
+                            return;
+                        case "rightskip":
+                            return;
+                        case "leftskip":
+                            return;
+                        case "stop":
+                            return;
+                        default:
+                            Logger.Warn("Unknown button press received! '" + e.Id + "'");
+                            return;
+                    }
+                case ComponentType.StringSelect:
+                    switch (e.Id)
+                    {
+                        case { } when e.Id.StartsWith("supportboi_newcommandselector"):
+                            await NewCommand.OnCategorySelection(e.Interaction);
+                            return;
+                        case { } when e.Id.StartsWith("supportboi_newticketselector"):
+                            await CreateSelectionBoxPanelCommand.OnSelectionMenuUsed(e.Interaction);
+                            return;
+                        default:
+                            Logger.Warn("Unknown selection box option received! '" + e.Id + "'");
+                            return;
+                    }
+                case ComponentType.ActionRow:
+                    Logger.Warn("Unknown action row received! '" + e.Id + "'");
+                    return;
+                case ComponentType.FormInput:
+                    Logger.Warn("Unknown form input received! '" + e.Id + "'");
+                    return;
+                default:
+                    Logger.Warn("Unknown interaction type received! '" + e.Interaction.Data.ComponentType + "'");
+                    break;
+            }
+        }
+        catch (DiscordException ex)
+        {
+            Logger.Error("Interaction Exception occurred: " + ex);
+            Logger.Error("JsomMessage: " + ex.JsonMessage);
+        }
+        catch (Exception ex)
+        {
+            Logger.Error("Interaction Exception occured: " + ex.GetType() + ": " + ex);
+        }
+    }
+
+    private static string ParseFailedCheck(SlashCheckBaseAttribute attr)
+    {
+        return attr switch
+        {
+            SlashRequireDirectMessageAttribute => "This command can only be used in direct messages!",
+            SlashRequireOwnerAttribute => "Only the server owner can use that command!",
+            SlashRequirePermissionsAttribute => "You don't have permission to do that!",
+            SlashRequireBotPermissionsAttribute => "The bot doesn't have the required permissions to do that!",
+            SlashRequireUserPermissionsAttribute => "You don't have permission to do that!",
+            SlashRequireGuildAttribute => "This command has to be used in a Discord server!",
+            _ => "Unknown Discord API error occured, please try again later."
+        };
+    }
+}

Akheemah/Logger.cs

@@ -0,0 +1,68 @@
+using Microsoft.Extensions.Logging;
+using System;
+using System.Reflection;
+
+namespace Akheemah;
+
+public static class Logger
+{
+    public static void Debug(string message)
+    {
+        try
+        {
+            Akheemah.discordClient.Logger.Log(LogLevel.Debug, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message);
+        }
+        catch (NullReferenceException)
+        {
+            Console.WriteLine("[DEBUG] " + message);
+        }
+    }
+
+    public static void Log(string message)
+    {
+        try
+        {
+            Akheemah.discordClient.Logger.Log(LogLevel.Information, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message);
+        }
+        catch (NullReferenceException)
+        {
+            Console.WriteLine("[INFO] " + message);
+        }
+    }
+
+    public static void Warn(string message)
+    {
+        try
+        {
+            Akheemah.discordClient.Logger.Log(LogLevel.Warning, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message);
+        }
+        catch (NullReferenceException)
+        {
+            Console.WriteLine("[WARNING] " + message);
+        }
+    }
+
+    public static void Error(string message)
+    {
+        try
+        {
+            Akheemah.discordClient.Logger.Log(LogLevel.Error, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message);
+        }
+        catch (NullReferenceException)
+        {
+            Console.WriteLine("[ERROR] " + message);
+        }
+    }
+
+    public static void Fatal(string message)
+    {
+        try
+        {
+            Akheemah.discordClient.Logger.Log(LogLevel.Critical, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message);
+        }
+        catch (NullReferenceException)
+        {
+            Console.WriteLine("[CRITICAL] " + message);
+        }
+    }
+}

Akheemah/Transcriber.cs

@@ -0,0 +1,53 @@
+using System.IO;
+using System.Threading.Tasks;
+
+using DiscordChatExporter.Core.Discord;
+using DiscordChatExporter.Core.Discord.Data;
+using DiscordChatExporter.Core.Exporting;
+using DiscordChatExporter.Core.Exporting.Filtering;
+using DiscordChatExporter.Core.Exporting.Partitioning;
+
+namespace Akheemah;
+
+internal static class Transcriber
+{
+    internal static async Task ExecuteAsync(ulong channelId, uint ticketID)
+    {
+        DiscordClient discordClient = new DiscordClient(Config.token);
+        ChannelExporter exporter = new ChannelExporter(discordClient);
+
+        if (!Directory.Exists("./transcripts"))
+        {
+            Directory.CreateDirectory("./transcripts");
+        }
+
+        Channel channel = await discordClient.GetChannelAsync(new Snowflake(channelId));
+        Guild guild = await discordClient.GetGuildAsync(channel.GuildId);
+
+        ExportRequest request = new ExportRequest(
+            Guild: guild,
+            Channel: channel,
+            OutputPath: GetPath(ticketID),
+            Format: ExportFormat.HtmlDark,
+            After: null,
+            Before: null,
+            PartitionLimit: PartitionLimit.Null,
+            MessageFilter: MessageFilter.Null,
+            ShouldDownloadMedia: false,
+            ShouldReuseMedia: false,
+            DateFormat: "yyyy-MMM-dd HH:mm"
+            );
+
+        await exporter.ExportChannelAsync(request);
+    }
+
+    internal static string GetPath(uint ticketNumber)
+    {
+        return "./transcripts/" + GetFilename(ticketNumber);
+    } 
+
+    internal static string GetFilename(uint ticketNumber)
+    {
+        return "ticket-" + ticketNumber.ToString("00000") + ".html";
+    }
+}

Akheemah/Utilities.cs

@@ -0,0 +1,65 @@
+using System;
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+
+namespace Akheemah;
+
+public static class Utilities
+{
+    private static readonly Random rng = new Random();
+
+    public static void Shuffle<T>(this IList<T> list)
+    {
+        int n = list.Count;
+        while (n > 1)
+        {
+            n--;
+            int k = rng.Next(n + 1);
+            (list[k], list[n]) = (list[n], list[k]);
+        }
+    }
+
+    public static LinkedList<string> ParseListIntoMessages(List<string> listItems)
+    {
+        LinkedList<string> messages = new LinkedList<string>();
+
+        foreach (string listItem in listItems)
+        {
+            if (messages.Last?.Value?.Length + listItem?.Length < 2048)
+            {
+                messages.Last.Value += listItem;
+            }
+            else
+            {
+                messages.AddLast(listItem);
+            }
+        }
+
+        return messages;
+    }
+
+    public static async Task<List<Database.Category>> GetVerifiedChannels()
+    {
+        List<Database.Category> verifiedCategories = new List<Database.Category>();
+        foreach (Database.Category category in Database.GetAllCategories())
+        {
+            DiscordChannel channel = null;
+            try
+            {
+                channel = await Akheemah.discordClient.GetChannelAsync(category.id);
+            }
+            catch (Exception) { /*ignored*/}
+
+            if (channel != null)
+            {
+                verifiedCategories.Add(category);
+            }
+            else
+            {
+                Logger.Warn("Category '" + category.name + "' (" + category.id + ") no longer exists Ignoring...");
+            }
+        }
+        return verifiedCategories;
+    }
+}

Akheemah/default_config.yml

@@ -0,0 +1,48 @@
+bot:
+    # Bot token.
+    token: "<add-token-here>"
+    # Channel where ticket logs are posted (recommended)
+    log-channel: 000000000000000000
+    # Message posted when a ticket is opened.
+    welcome-message: "Please describe your issue below, and include all information needed for us to help you."
+    # Decides what messages are shown in console
+    # Possible values are: Critical, Error, Warning, Information, Debug.
+    console-log-level: "Information"
+    # One of the following: LongDate, LongDateTime, LongTime, RelativeTime, ShortDate, ShortDateTime, ShortTime
+    # More info: https://dsharpplus.github.io/api/DSharpPlus.TimestampFormat.html
+    timestamp-format: "RelativeTime"
+    # Whether or not staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
+    random-assignment: true
+    # If set to true the rasssign command will include staff members set as inactive if a specific role is specified in the command.
+    # This can be useful if you have admins set as inactive to not automatically receive tickets and then have moderators elevate tickets when needed.
+    random-assign-role-override: true
+    # Sets the type of activity for the bot to display in its presence status
+    # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing
+    presence-type: "ListeningTo"
+    # Sets the activity text shown in the bot's status
+    presence-text: "/new"
+    # Set to true if you want the /new command to show a selection box instead of a series of buttons
+    new-command-uses-selector: false
+    # Number of tickets a single user can have open at a time, staff members are excluded from this
+    ticket-limit: 5
+
+notifications:
+    # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time
+    # Other staff members and bots do not trigger this.
+    ticket-updated: true
+    # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days.
+    ticket-updated-delay: 0.5
+    # Notifies staff when they are assigned to tickets
+    assignment: true
+    # Notifies the user opening the ticket that their ticket was closed and includes the transcript
+    closing: true
+
+database:
+    # Address and port of the mysql server
+    address: "127.0.0.1"
+    port: 3306
+    # Name of the database to use
+    name: "akheemah"
+    # Username and password for authentication
+    user: ""
+    password: ""