initial commit

.gitattributes

@@ -0,0 +1,63 @@
+###############################################################################
+# Set default behavior to automatically normalize line endings.
+###############################################################################
+* text=auto
+
+###############################################################################
+# Set default behavior for command prompt diff.
+#
+# This is need for earlier builds of msysgit that does not have it on by
+# default for csharp files.
+# Note: This is only used by command line
+###############################################################################
+#*.cs     diff=csharp
+
+###############################################################################
+# Set the merge driver for project and solution files
+#
+# Merging from the command prompt will add diff markers to the files if there
+# are conflicts (Merging from VS is not affected by the settings below, in VS
+# the diff markers are never inserted). Diff markers may cause the following 
+# file extensions to fail to load in VS. An alternative would be to treat
+# these files as binary and thus will always conflict and require user
+# intervention with every merge. To do so, just uncomment the entries below
+###############################################################################
+#*.sln       merge=binary
+#*.csproj    merge=binary
+#*.vbproj    merge=binary
+#*.vcxproj   merge=binary
+#*.vcproj    merge=binary
+#*.dbproj    merge=binary
+#*.fsproj    merge=binary
+#*.lsproj    merge=binary
+#*.wixproj   merge=binary
+#*.modelproj merge=binary
+#*.sqlproj   merge=binary
+#*.wwaproj   merge=binary
+
+###############################################################################
+# behavior for image files
+#
+# image files are treated as binary by default.
+###############################################################################
+#*.jpg   binary
+#*.png   binary
+#*.gif   binary
+
+###############################################################################
+# diff behavior for common document formats
+# 
+# Convert binary document formats to text before diffing them. This feature
+# is only available from the command line. Turn it on by uncommenting the 
+# entries below.
+###############################################################################
+#*.doc   diff=astextplain
+#*.DOC   diff=astextplain
+#*.docx  diff=astextplain
+#*.DOCX  diff=astextplain
+#*.dot   diff=astextplain
+#*.DOT   diff=astextplain
+#*.pdf   diff=astextplain
+#*.PDF   diff=astextplain
+#*.rtf   diff=astextplain
+#*.RTF   diff=astextplain

.gitignore

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+## Ignore Visual Studio temporary files, build results, and
+## files generated by popular Visual Studio add-ons.
+##
+## Get latest from https://github.com/github/gitignore/blob/master/VisualStudio.gitignore
+
+# User-specific files
+*.rsuser
+*.suo
+*.user
+*.userosscache
+*.sln.docstates
+
+# User-specific files (MonoDevelop/Xamarin Studio)
+*.userprefs
+
+# Mono auto generated files
+mono_crash.*
+
+# Build results
+[Dd]ebug/
+[Dd]ebugPublic/
+[Rr]elease/
+[Rr]eleases/
+x64/
+x86/
+[Ww][Ii][Nn]32/
+[Aa][Rr][Mm]/
+[Aa][Rr][Mm]64/
+bld/
+[Bb]in/
+[Oo]bj/
+[Oo]ut/
+[Ll]og/
+[Ll]ogs/
+
+# Visual Studio 2015/2017 cache/options directory
+.vs/
+# Uncomment if you have tasks that create the project's static files in wwwroot
+#wwwroot/
+
+# Visual Studio 2017 auto generated files
+Generated\ Files/
+
+# MSTest test Results
+[Tt]est[Rr]esult*/
+[Bb]uild[Ll]og.*
+
+# NUnit
+*.VisualState.xml
+TestResult.xml
+nunit-*.xml
+
+# Build Results of an ATL Project
+[Dd]ebugPS/
+[Rr]eleasePS/
+dlldata.c
+
+# Benchmark Results
+BenchmarkDotNet.Artifacts/
+
+# .NET Core
+project.lock.json
+project.fragment.lock.json
+artifacts/
+
+# ASP.NET Scaffolding
+ScaffoldingReadMe.txt
+
+# StyleCop
+StyleCopReport.xml
+
+# Files built by Visual Studio
+*_i.c
+*_p.c
+*_h.h
+*.ilk
+*.meta
+*.obj
+*.iobj
+*.pch
+*.pdb
+*.ipdb
+*.pgc
+*.pgd
+*.rsp
+*.sbr
+*.tlb
+*.tli
+*.tlh
+*.tmp
+*.tmp_proj
+*_wpftmp.csproj
+*.log
+*.vspscc
+*.vssscc
+.builds
+*.pidb
+*.svclog
+*.scc
+
+# Chutzpah Test files
+_Chutzpah*
+
+# Visual C++ cache files
+ipch/
+*.aps
+*.ncb
+*.opendb
+*.opensdf
+*.sdf
+*.cachefile
+*.VC.db
+*.VC.VC.opendb
+
+# Visual Studio profiler
+*.psess
+*.vsp
+*.vspx
+*.sap
+
+# Visual Studio Trace Files
+*.e2e
+
+# TFS 2012 Local Workspace
+$tf/
+
+# Guidance Automation Toolkit
+*.gpState
+
+# ReSharper is a .NET coding add-in
+_ReSharper*/
+*.[Rr]e[Ss]harper
+*.DotSettings.user
+
+# TeamCity is a build add-in
+_TeamCity*
+
+# DotCover is a Code Coverage Tool
+*.dotCover
+
+# AxoCover is a Code Coverage Tool
+.axoCover/*
+!.axoCover/settings.json
+
+# Coverlet is a free, cross platform Code Coverage Tool
+coverage*.json
+coverage*.xml
+coverage*.info
+
+# Visual Studio code coverage results
+*.coverage
+*.coveragexml
+
+# NCrunch
+_NCrunch_*
+.*crunch*.local.xml
+nCrunchTemp_*
+
+# MightyMoose
+*.mm.*
+AutoTest.Net/
+
+# Web workbench (sass)
+.sass-cache/
+
+# Installshield output folder
+[Ee]xpress/
+
+# DocProject is a documentation generator add-in
+DocProject/buildhelp/
+DocProject/Help/*.HxT
+DocProject/Help/*.HxC
+DocProject/Help/*.hhc
+DocProject/Help/*.hhk
+DocProject/Help/*.hhp
+DocProject/Help/Html2
+DocProject/Help/html
+
+# Click-Once directory
+publish/
+
+# Publish Web Output
+*.[Pp]ublish.xml
+*.azurePubxml
+# Note: Comment the next line if you want to checkin your web deploy settings,
+# but database connection strings (with potential passwords) will be unencrypted
+*.pubxml
+*.publishproj
+
+# Microsoft Azure Web App publish settings. Comment the next line if you want to
+# checkin your Azure Web App publish settings, but sensitive information contained
+# in these scripts will be unencrypted
+PublishScripts/
+
+# NuGet Packages
+*.nupkg
+# NuGet Symbol Packages
+*.snupkg
+# The packages folder can be ignored because of Package Restore
+**/[Pp]ackages/*
+# except build/, which is used as an MSBuild target.
+!**/[Pp]ackages/build/
+# Uncomment if necessary however generally it will be regenerated when needed
+#!**/[Pp]ackages/repositories.config
+# NuGet v3's project.json files produces more ignorable files
+*.nuget.props
+*.nuget.targets
+
+# Microsoft Azure Build Output
+csx/
+*.build.csdef
+
+# Microsoft Azure Emulator
+ecf/
+rcf/
+
+# Windows Store app package directories and files
+AppPackages/
+BundleArtifacts/
+Package.StoreAssociation.xml
+_pkginfo.txt
+*.appx
+*.appxbundle
+*.appxupload
+
+# Visual Studio cache files
+# files ending in .cache can be ignored
+*.[Cc]ache
+# but keep track of directories ending in .cache
+!?*.[Cc]ache/
+
+# Others
+ClientBin/
+~$*
+*~
+*.dbmdl
+*.dbproj.schemaview
+*.jfm
+*.pfx
+*.publishsettings
+orleans.codegen.cs
+
+# Including strong name files can present a security risk
+# (https://github.com/github/gitignore/pull/2483#issue-259490424)
+#*.snk
+
+# Since there are multiple workflows, uncomment next line to ignore bower_components
+# (https://github.com/github/gitignore/pull/1529#issuecomment-104372622)
+#bower_components/
+
+# RIA/Silverlight projects
+Generated_Code/
+
+# Backup & report files from converting an old project file
+# to a newer Visual Studio version. Backup files are not needed,
+# because we have git ;-)
+_UpgradeReport_Files/
+Backup*/
+UpgradeLog*.XML
+UpgradeLog*.htm
+ServiceFabricBackup/
+*.rptproj.bak
+
+# SQL Server files
+*.mdf
+*.ldf
+*.ndf
+
+# Business Intelligence projects
+*.rdl.data
+*.bim.layout
+*.bim_*.settings
+*.rptproj.rsuser
+*- [Bb]ackup.rdl
+*- [Bb]ackup ([0-9]).rdl
+*- [Bb]ackup ([0-9][0-9]).rdl
+
+# Microsoft Fakes
+FakesAssemblies/
+
+# GhostDoc plugin setting file
+*.GhostDoc.xml
+
+# Node.js Tools for Visual Studio
+.ntvs_analysis.dat
+node_modules/
+
+# Visual Studio 6 build log
+*.plg
+
+# Visual Studio 6 workspace options file
+*.opt
+
+# Visual Studio 6 auto-generated workspace file (contains which files were open etc.)
+*.vbw
+
+# Visual Studio LightSwitch build output
+**/*.HTMLClient/GeneratedArtifacts
+**/*.DesktopClient/GeneratedArtifacts
+**/*.DesktopClient/ModelManifest.xml
+**/*.Server/GeneratedArtifacts
+**/*.Server/ModelManifest.xml
+_Pvt_Extensions
+
+# Paket dependency manager
+.paket/paket.exe
+paket-files/
+
+# FAKE - F# Make
+.fake/
+
+# CodeRush personal settings
+.cr/personal
+
+# Python Tools for Visual Studio (PTVS)
+__pycache__/
+*.pyc
+
+# Cake - Uncomment if you are using it
+# tools/**
+# !tools/packages.config
+
+# Tabs Studio
+*.tss
+
+# Telerik's JustMock configuration file
+*.jmconfig
+
+# BizTalk build output
+*.btp.cs
+*.btm.cs
+*.odx.cs
+*.xsd.cs
+
+# OpenCover UI analysis results
+OpenCover/
+
+# Azure Stream Analytics local run output
+ASALocalRun/
+
+# MSBuild Binary and Structured Log
+*.binlog
+
+# NVidia Nsight GPU debugger configuration file
+*.nvuser
+
+# MFractors (Xamarin productivity tool) working folder
+.mfractor/
+
+# Local History for Visual Studio
+.localhistory/
+
+# BeatPulse healthcheck temp database
+healthchecksdb
+
+# Backup folder for Package Reference Convert tool in Visual Studio 2017
+MigrationBackup/
+
+# Ionide (cross platform F# VS Code tools) working folder
+.ionide/
+
+# Fody - auto-generated XML schema
+FodyWeavers.xsd
+
+/warp-packer.exe
+/SupportChild.exe

LICENSE

@@ -0,0 +1,674 @@
+                    GNU GENERAL PUBLIC LICENSE
+                       Version 3, 29 June 2007
+
+ Copyright (C) 2007 Free Software Foundation, Inc. <https://fsf.org/>
+ Everyone is permitted to copy and distribute verbatim copies
+ of this license document, but changing it is not allowed.
+
+                            Preamble
+
+  The GNU General Public License is a free, copyleft license for
+software and other kinds of works.
+
+  The licenses for most software and other practical works are designed
+to take away your freedom to share and change the works.  By contrast,
+the GNU General Public License is intended to guarantee your freedom to
+share and change all versions of a program--to make sure it remains free
+software for all its users.  We, the Free Software Foundation, use the
+GNU General Public License for most of our software; it applies also to
+any other work released this way by its authors.  You can apply it to
+your programs, too.
+
+  When we speak of free software, we are referring to freedom, not
+price.  Our General Public Licenses are designed to make sure that you
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+you modify it: responsibilities to respect the freedom of others.
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+freedoms that you received.  You must make sure that they, too, receive
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+
+  Developers that use the GNU GPL protect your rights with two steps:
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+  "This License" refers to version 3 of the GNU General Public License.
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+
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+  You may convey verbatim copies of the Program's source code as you
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+code is in no case prevented or interfered with solely because
+modification has been made.
+
+  If you convey an object code work under this section in, or with, or
+specifically for use in, a User Product, and the conveying occurs as
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+network may be denied when the modification itself materially and
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+protocols for communication across the network.
+
+  Corresponding Source conveyed, and Installation Information provided,
+in accord with this section must be in a format that is publicly
+documented (and with an implementation available to the public in
+source code form), and must require no special password or key for
+unpacking, reading or copying.
+
+  7. Additional Terms.
+
+  "Additional permissions" are terms that supplement the terms of this
+License by making exceptions from one or more of its conditions.
+Additional permissions that are applicable to the entire Program shall
+be treated as though they were included in this License, to the extent
+that they are valid under applicable law.  If additional permissions
+apply only to part of the Program, that part may be used separately
+under those permissions, but the entire Program remains governed by
+this License without regard to the additional permissions.
+
+  When you convey a copy of a covered work, you may at your option
+remove any additional permissions from that copy, or from any part of
+it.  (Additional permissions may be written to require their own
+removal in certain cases when you modify the work.)  You may place
+additional permissions on material, added by you to a covered work,
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+
+  Notwithstanding any other provision of this License, for material you
+add to a covered work, you may (if authorized by the copyright holders of
+that material) supplement the terms of this License with terms:
+
+    a) Disclaiming warranty or limiting liability differently from the
+    terms of sections 15 and 16 of this License; or
+
+    b) Requiring preservation of specified reasonable legal notices or
+    author attributions in that material or in the Appropriate Legal
+    Notices displayed by works containing it; or
+
+    c) Prohibiting misrepresentation of the origin of that material, or
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+
+    d) Limiting the use for publicity purposes of names of licensors or
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+
+    e) Declining to grant rights under trademark law for use of some
+    trade names, trademarks, or service marks; or
+
+    f) Requiring indemnification of licensors and authors of that
+    material by anyone who conveys the material (or modified versions of
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+    those licensors and authors.
+
+  All other non-permissive additional terms are considered "further
+restrictions" within the meaning of section 10.  If the Program as you
+received it, or any part of it, contains a notice stating that it is
+governed by this License along with a term that is a further
+restriction, you may remove that term.  If a license document contains
+a further restriction but permits relicensing or conveying under this
+License, you may add to a covered work material governed by the terms
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+not survive such relicensing or conveying.
+
+  If you add terms to a covered work in accord with this section, you
+must place, in the relevant source files, a statement of the
+additional terms that apply to those files, or a notice indicating
+where to find the applicable terms.
+
+  Additional terms, permissive or non-permissive, may be stated in the
+form of a separately written license, or stated as exceptions;
+the above requirements apply either way.
+
+  8. Termination.
+
+  You may not propagate or modify a covered work except as expressly
+provided under this License.  Any attempt otherwise to propagate or
+modify it is void, and will automatically terminate your rights under
+this License (including any patent licenses granted under the third
+paragraph of section 11).
+
+  However, if you cease all violation of this License, then your
+license from a particular copyright holder is reinstated (a)
+provisionally, unless and until the copyright holder explicitly and
+finally terminates your license, and (b) permanently, if the copyright
+holder fails to notify you of the violation by some reasonable means
+prior to 60 days after the cessation.
+
+  Moreover, your license from a particular copyright holder is
+reinstated permanently if the copyright holder notifies you of the
+violation by some reasonable means, this is the first time you have
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+copyright holder, and you cure the violation prior to 30 days after
+your receipt of the notice.
+
+  Termination of your rights under this section does not terminate the
+licenses of parties who have received copies or rights from you under
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+material under section 10.
+
+  9. Acceptance Not Required for Having Copies.
+
+  You are not required to accept this License in order to receive or
+run a copy of the Program.  Ancillary propagation of a covered work
+occurring solely as a consequence of using peer-to-peer transmission
+to receive a copy likewise does not require acceptance.  However,
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+
+  10. Automatic Licensing of Downstream Recipients.
+
+  Each time you convey a covered work, the recipient automatically
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+  An "entity transaction" is a transaction transferring control of an
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+  You may not impose any further restrictions on the exercise of the
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+(including a cross-claim or counterclaim in a lawsuit) alleging that
+any patent claim is infringed by making, using, selling, offering for
+sale, or importing the Program or any portion of it.
+
+  11. Patents.
+
+  A "contributor" is a copyright holder who authorizes use under this
+License of the Program or a work on which the Program is based.  The
+work thus licensed is called the contributor's "contributor version".
+
+  A contributor's "essential patent claims" are all patent claims
+owned or controlled by the contributor, whether already acquired or
+hereafter acquired, that would be infringed by some manner, permitted
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+purposes of this definition, "control" includes the right to grant
+patent sublicenses in a manner consistent with the requirements of
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+
+  Each contributor grants you a non-exclusive, worldwide, royalty-free
+patent license under the contributor's essential patent claims, to
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+
+  In the following three paragraphs, a "patent license" is any express
+agreement or commitment, however denominated, not to enforce a patent
+(such as an express permission to practice a patent or covenant not to
+sue for patent infringement).  To "grant" such a patent license to a
+party means to make such an agreement or commitment not to enforce a
+patent against the party.
+
+  If you convey a covered work, knowingly relying on a patent license,
+and the Corresponding Source of the work is not available for anyone
+to copy, free of charge and under the terms of this License, through a
+publicly available network server or other readily accessible means,
+then you must either (1) cause the Corresponding Source to be so
+available, or (2) arrange to deprive yourself of the benefit of the
+patent license for this particular work, or (3) arrange, in a manner
+consistent with the requirements of this License, to extend the patent
+license to downstream recipients.  "Knowingly relying" means you have
+actual knowledge that, but for the patent license, your conveying the
+covered work in a country, or your recipient's use of the covered work
+in a country, would infringe one or more identifiable patents in that
+country that you have reason to believe are valid.
+
+  If, pursuant to or in connection with a single transaction or
+arrangement, you convey, or propagate by procuring conveyance of, a
+covered work, and grant a patent license to some of the parties
+receiving the covered work authorizing them to use, propagate, modify
+or convey a specific copy of the covered work, then the patent license
+you grant is automatically extended to all recipients of the covered
+work and works based on it.
+
+  A patent license is "discriminatory" if it does not include within
+the scope of its coverage, prohibits the exercise of, or is
+conditioned on the non-exercise of one or more of the rights that are
+specifically granted under this License.  You may not convey a covered
+work if you are a party to an arrangement with a third party that is
+in the business of distributing software, under which you make payment
+to the third party based on the extent of your activity of conveying
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+parties who would receive the covered work from you, a discriminatory
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+conveyed by you (or copies made from those copies), or (b) primarily
+for and in connection with specific products or compilations that
+contain the covered work, unless you entered into that arrangement,
+or that patent license was granted, prior to 28 March 2007.
+
+  Nothing in this License shall be construed as excluding or limiting
+any implied license or other defenses to infringement that may
+otherwise be available to you under applicable patent law.
+
+  12. No Surrender of Others' Freedom.
+
+  If conditions are imposed on you (whether by court order, agreement or
+otherwise) that contradict the conditions of this License, they do not
+excuse you from the conditions of this License.  If you cannot convey a
+covered work so as to satisfy simultaneously your obligations under this
+License and any other pertinent obligations, then as a consequence you may
+not convey it at all.  For example, if you agree to terms that obligate you
+to collect a royalty for further conveying from those to whom you convey
+the Program, the only way you could satisfy both those terms and this
+License would be to refrain entirely from conveying the Program.
+
+  13. Use with the GNU Affero General Public License.
+
+  Notwithstanding any other provision of this License, you have
+permission to link or combine any covered work with a work licensed
+under version 3 of the GNU Affero General Public License into a single
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+License will continue to apply to the part which is the covered work,
+but the special requirements of the GNU Affero General Public License,
+section 13, concerning interaction through a network will apply to the
+combination as such.
+
+  14. Revised Versions of this License.
+
+  The Free Software Foundation may publish revised and/or new versions of
+the GNU General Public License from time to time.  Such new versions will
+be similar in spirit to the present version, but may differ in detail to
+address new problems or concerns.
+
+  Each version is given a distinguishing version number.  If the
+Program specifies that a certain numbered version of the GNU General
+Public License "or any later version" applies to it, you have the
+option of following the terms and conditions either of that numbered
+version or of any later version published by the Free Software
+Foundation.  If the Program does not specify a version number of the
+GNU General Public License, you may choose any version ever published
+by the Free Software Foundation.
+
+  If the Program specifies that a proxy can decide which future
+versions of the GNU General Public License can be used, that proxy's
+public statement of acceptance of a version permanently authorizes you
+to choose that version for the Program.
+
+  Later license versions may give you additional or different
+permissions.  However, no additional obligations are imposed on any
+author or copyright holder as a result of your choosing to follow a
+later version.
+
+  15. Disclaimer of Warranty.
+
+  THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY
+APPLICABLE LAW.  EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT
+HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY
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+ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
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+  16. Limitation of Liability.
+
+  IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
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+EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
+SUCH DAMAGES.
+
+  17. Interpretation of Sections 15 and 16.
+
+  If the disclaimer of warranty and limitation of liability provided
+above cannot be given local legal effect according to their terms,
+reviewing courts shall apply local law that most closely approximates
+an absolute waiver of all civil liability in connection with the
+Program, unless a warranty or assumption of liability accompanies a
+copy of the Program in return for a fee.
+
+                     END OF TERMS AND CONDITIONS
+
+            How to Apply These Terms to Your New Programs
+
+  If you develop a new program, and you want it to be of the greatest
+possible use to the public, the best way to achieve this is to make it
+free software which everyone can redistribute and change under these terms.
+
+  To do so, attach the following notices to the program.  It is safest
+to attach them to the start of each source file to most effectively
+state the exclusion of warranty; and each file should have at least
+the "copyright" line and a pointer to where the full notice is found.
+
+    <one line to give the program's name and a brief idea of what it does.>
+    Copyright (C) <year>  <name of author>
+
+    This program is free software: you can redistribute it and/or modify
+    it under the terms of the GNU General Public License as published by
+    the Free Software Foundation, either version 3 of the License, or
+    (at your option) any later version.
+
+    This program is distributed in the hope that it will be useful,
+    but WITHOUT ANY WARRANTY; without even the implied warranty of
+    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+    GNU General Public License for more details.
+
+    You should have received a copy of the GNU General Public License
+    along with this program.  If not, see <https://www.gnu.org/licenses/>.
+
+Also add information on how to contact you by electronic and paper mail.
+
+  If the program does terminal interaction, make it output a short
+notice like this when it starts in an interactive mode:
+
+    <program>  Copyright (C) <year>  <name of author>
+    This program comes with ABSOLUTELY NO WARRANTY; for details type `show w'.
+    This is free software, and you are welcome to redistribute it
+    under certain conditions; type `show c' for details.
+
+The hypothetical commands `show w' and `show c' should show the appropriate
+parts of the General Public License.  Of course, your program's commands
+might be different; for a GUI interface, you would use an "about box".
+
+  You should also get your employer (if you work as a programmer) or school,
+if any, to sign a "copyright disclaimer" for the program, if necessary.
+For more information on this, and how to apply and follow the GNU GPL, see
+<https://www.gnu.org/licenses/>.
+
+  The GNU General Public License does not permit incorporating your program
+into proprietary programs.  If your program is a subroutine library, you
+may consider it more useful to permit linking proprietary applications with
+the library.  If this is what you want to do, use the GNU Lesser General
+Public License instead of this License.  But first, please read
+<https://www.gnu.org/licenses/why-not-lgpl.html>.

SupportChild.sln

@@ -0,0 +1,25 @@
+
+Microsoft Visual Studio Solution File, Format Version 12.00
+# Visual Studio Version 17
+VisualStudioVersion = 17.0.32126.317
+MinimumVisualStudioVersion = 10.0.40219.1
+Project("{FAE04EC0-301F-11D3-BF4B-00C04F79EFBC}") = "SupportChild", "SupportChild\SupportChild.csproj", "{9124DF58-D261-4906-8ECA-D853DEBE07D4}"
+EndProject
+Global
+	GlobalSection(SolutionConfigurationPlatforms) = preSolution
+		Debug|Any CPU = Debug|Any CPU
+		Release|Any CPU = Release|Any CPU
+	EndGlobalSection
+	GlobalSection(ProjectConfigurationPlatforms) = postSolution
+		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Debug|Any CPU.ActiveCfg = Debug|Any CPU
+		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Debug|Any CPU.Build.0 = Debug|Any CPU
+		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Release|Any CPU.ActiveCfg = Release|Any CPU
+		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Release|Any CPU.Build.0 = Release|Any CPU
+	EndGlobalSection
+	GlobalSection(SolutionProperties) = preSolution
+		HideSolutionNode = FALSE
+	EndGlobalSection
+	GlobalSection(ExtensibilityGlobals) = postSolution
+		SolutionGuid = {B2CD3447-A8BA-4B02-9E08-A75CBBD2BDCB}
+	EndGlobalSection
+EndGlobal

SupportChild/Commands/AddCommand.cs

@@ -0,0 +1,107 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class AddCommand : BaseCommandModule
+	{
+		[Command("add")]
+		[Description("Adds a user to a ticket.")]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "add"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the add command but did not have permission.");
+				return;
+			}
+
+			// Check if ticket exists in the database
+			if (!Database.IsOpenTicket(command.Channel.Id))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			string[] parsedArgs = Utilities.ParseIDs(command.RawArgumentString);
+			foreach (string parsedArg in parsedArgs)
+			{
+				if (!ulong.TryParse(parsedArg, out ulong userID))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Invalid ID/Mention. (Could not convert to numerical)"
+					};
+					await command.RespondAsync(error);
+					continue;
+				}
+
+				DiscordMember mentionedMember;
+				try
+				{
+					mentionedMember = await command.Guild.GetMemberAsync(userID);
+				}
+				catch (Exception)
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Invalid ID/Mention. (Could not find user on this server)"
+					};
+					await command.RespondAsync(error);
+					continue;
+				}
+
+				try
+				{
+					await command.Channel.AddOverwriteAsync(mentionedMember, Permissions.AccessChannels, Permissions.None);
+					DiscordEmbed message = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = "Added " + mentionedMember.Mention + " to ticket."
+					};
+					await command.RespondAsync(message);
+
+					// Log it if the log channel exists
+					DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+					if (logChannel != null)
+					{
+						DiscordEmbed logMessage = new DiscordEmbedBuilder
+						{
+							Color = DiscordColor.Green,
+							Description = mentionedMember.Mention + " was added to " + command.Channel.Mention +
+										  " by " + command.Member.Mention + "."
+						};
+						await logChannel.SendMessageAsync(logMessage);
+					}
+				}
+				catch (Exception)
+				{
+					DiscordEmbed message = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Could not add <@" + parsedArg + "> to ticket, unknown error occured."
+					};
+					await command.RespondAsync(message);
+				}
+			}
+		}
+	}
+}

SupportChild/Commands/AddMessageCommand.cs

@@ -0,0 +1,77 @@
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Text;
+using System.Threading.Tasks;
+
+namespace SupportChild.Commands
+{
+	public class AddMessageCommand : BaseCommandModule
+	{
+		[Command("addmessage")]
+		[Description("Adds a new message for the 'say' command.")]
+		public async Task OnExecute(CommandContext command, string identifier, [RemainingText] string message)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "addmessage"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the addmessage command but did not have permission.");
+				return;
+			}
+
+			if (string.IsNullOrEmpty(message))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "No message specified."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "There is already a message with that identifier."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (Database.AddMessage(identifier, command.Member.Id, message))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Message added."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+			else
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Failed adding the message to the database."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+		}
+	}
+}

SupportChild/Commands/AddStaffCommand.cs

@@ -0,0 +1,96 @@
+using System;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using MySql.Data.MySqlClient;
+
+namespace SupportChild.Commands
+{
+	public class AddStaffCommand : BaseCommandModule
+	{
+		[Command("addstaff")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "addstaff"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the addstaff command but did not have permission.");
+				return;
+			}
+
+			ulong userID;
+			string[] parsedArgs = Utilities.ParseIDs(commandArgs);
+
+			if (!parsedArgs.Any())
+			{
+				userID = command.Member.Id;
+			}
+			else if (!ulong.TryParse(parsedArgs[0], out userID))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Invalid ID/Mention. (Could not convert to numerical)"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			DiscordMember member;
+			try
+			{
+				member = await command.Guild.GetMemberAsync(userID);
+			}
+			catch (Exception)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Invalid ID/Mention. (Could not find user on this server)"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			using (MySqlConnection c = Database.GetConnection())
+			{
+				MySqlCommand cmd = Database.IsStaff(userID) ? new MySqlCommand(@"UPDATE staff SET name = @name WHERE user_id = @user_id", c) : new MySqlCommand(@"INSERT INTO staff (user_id, name) VALUES (@user_id, @name);", c);
+
+				c.Open();
+				cmd.Parameters.AddWithValue("@user_id", userID);
+				cmd.Parameters.AddWithValue("@name", member.DisplayName);
+				cmd.ExecuteNonQuery();
+				cmd.Dispose();
+
+				DiscordEmbed message = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = member.Mention + " was added to staff."
+				};
+				await command.RespondAsync(message);
+
+				// Log it if the log channel exists
+				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+				if (logChannel != null)
+				{
+					DiscordEmbed logMessage = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = member.Mention + " was added to staff.\n",
+					};
+					await logChannel.SendMessageAsync(logMessage);
+				}
+			}
+		}
+	}
+}

SupportChild/Commands/AssignCommand.cs

@@ -0,0 +1,135 @@
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class AssignCommand : BaseCommandModule
+	{
+		[Command("assign")]
+		[Description("Assigns a staff member to a ticket.")]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "assign"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the assign command but did not have permission.");
+				return;
+			}
+
+			// Check if ticket exists in the database
+			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			ulong staffID;
+			string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
+
+			if (!parsedMessage.Any())
+			{
+				staffID = command.Member.Id;
+			}
+			else if (!ulong.TryParse(parsedMessage[0], out staffID))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Invalid ID/Mention. (Could not convert to numerical)"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			DiscordMember staffMember = null;
+			try
+			{
+				staffMember = await command.Guild.GetMemberAsync(staffID);
+			}
+			catch (NotFoundException) { }
+
+			if (staffMember == null)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Could not find user."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (!Database.IsStaff(staffMember.Id))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: User is not registered as staff."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (!Database.AssignStaff(ticket, staffID))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			DiscordEmbed feedback = new DiscordEmbedBuilder
+			{
+				Color = DiscordColor.Green,
+				Description = "Assigned " + staffMember.Mention + " to ticket."
+			};
+			await command.RespondAsync(feedback);
+
+			if (Config.assignmentNotifications)
+			{
+				try
+				{
+					DiscordEmbed message = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = "You have been assigned to a support ticket: " + command.Channel.Mention
+					};
+					await staffMember.SendMessageAsync(message);
+				}
+				catch (UnauthorizedException) { }
+
+			}
+
+			// Log it if the log channel exists
+			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+			if (logChannel != null)
+			{
+				DiscordEmbed logMessage = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = staffMember.Mention + " was was assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
+				};
+				await logChannel.SendMessageAsync(logMessage);
+			}
+		}
+	}
+}

SupportChild/Commands/BlacklistCommand.cs

@@ -0,0 +1,98 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+    public class BlacklistCommand : BaseCommandModule
+    {
+        [Command("balcklist")]
+        [Description("Blacklists a user from opening tickets.")]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+            // Check is the user has permission to use this command.
+            if (!Config.HasPermission(command.Member, "blacklist"))
+            {
+                DiscordEmbed error = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "You do not have permission to use this command."
+                };
+                await command.RespondAsync(error);
+                command.Client.Logger.Log(LogLevel.Information, "User tried to use the blacklist command but did not have permission.");
+                return;
+            }
+
+            string[] parsedArgs = Utilities.ParseIDs(command.RawArgumentString);
+            foreach (string parsedArg in parsedArgs)
+            {
+                if (ulong.TryParse(parsedArg, out ulong userId))
+                {
+                    DiscordUser blacklistedUser = null;
+                    try
+                    {
+                        blacklistedUser = await command.Client.GetUserAsync(userId);
+                    }
+                    catch (NotFoundException) { }
+
+                    if (blacklistedUser == null)
+                    {
+                        DiscordEmbed message = new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Red,
+                            Description = "Error: Could not find user."
+                        };
+                        await command.RespondAsync(message);
+                        continue;
+                    }
+
+                    try
+                    {
+                        if (!Database.Blacklist(blacklistedUser.Id, command.User.Id))
+                        {
+                            DiscordEmbed error = new DiscordEmbedBuilder
+                            {
+                                Color = DiscordColor.Red,
+                                Description = blacklistedUser.Mention + " is already blacklisted."
+                            };
+                            await command.RespondAsync(error);
+                            continue;
+                        }
+
+                        DiscordEmbed message = new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Green,
+                            Description = "Blacklisted " + blacklistedUser.Mention + "."
+                        };
+                        await command.RespondAsync(message);
+
+                        // Log it if the log channel exists
+                        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+                        if (logChannel != null)
+                        {
+                            DiscordEmbed logMessage = new DiscordEmbedBuilder
+                            {
+                                Color = DiscordColor.Green,
+                                Description = blacklistedUser.Mention + " was blacklisted from opening tickets by " + command.Member.Mention + "."
+                            };
+                        }
+                    }
+                    catch (Exception)
+                    {
+                        DiscordEmbed message = new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Red,
+                            Description = "Error occured while blacklisting " + blacklistedUser.Mention + "."
+                        };
+                        await command.RespondAsync(message);
+                        throw;
+                    }
+                }
+            }
+        }
+    }
+}

SupportChild/Commands/CloseCommand.cs

@@ -0,0 +1,118 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class CloseCommand : BaseCommandModule
+	{
+		[Command("close")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "close"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the close command but did not have permission.");
+				return;
+			}
+
+			ulong channelID = command.Channel.Id;
+			string channelName = command.Channel.Name;
+
+			// Check if ticket exists in the database
+			if (!Database.TryGetOpenTicket(channelID, out Database.Ticket ticket))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			// Build transcript
+			try
+			{
+				await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
+			}
+			catch (Exception)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "ERROR: Could not save transcript file. Aborting..."
+				};
+				await command.RespondAsync(error);
+				throw;
+			}
+
+			// Log it if the log channel exists
+			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+			if (logChannel != null)
+			{
+				DiscordEmbed embed = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Ticket " + ticket.id.ToString("00000") + " closed by " + command.Member.Mention + ".\n",
+					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
+				};
+
+				using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
+				{
+					DiscordMessageBuilder message = new DiscordMessageBuilder();
+					message.WithEmbed(embed);
+					message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
+
+					await logChannel.SendMessageAsync(message);
+				}
+			}
+
+			if (Config.closingNotifications)
+			{
+				DiscordEmbed embed = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, check the transcript for more info.\n",
+					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
+				};
+
+				try
+				{
+					DiscordMember staffMember = await command.Guild.GetMemberAsync(ticket.creatorID);
+
+					using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
+					{
+						DiscordMessageBuilder message = new DiscordMessageBuilder();
+						message.WithEmbed(embed);
+						message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
+
+						await staffMember.SendMessageAsync(message);
+					}
+				}
+				catch (NotFoundException) { }
+				catch (UnauthorizedException) { }
+			}
+
+			Database.ArchiveTicket(ticket);
+
+			// Delete the channel and database entry
+			await command.Channel.DeleteAsync("Ticket closed.");
+
+			Database.DeleteOpenTicket(ticket.id);
+		}
+	}
+}

SupportChild/Commands/ListAssignedCommand.cs

@@ -0,0 +1,76 @@
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class ListAssignedCommand : BaseCommandModule
+	{
+		[Command("listassigned")]
+		[Aliases("la")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "listassigned"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the listassigned command but did not have permission.");
+				return;
+			}
+
+			ulong staffID;
+			string[] parsedIDs = Utilities.ParseIDs(command.RawArgumentString);
+
+			if (!parsedIDs.Any())
+			{
+				staffID = command.Member.Id;
+			}
+			else if (!ulong.TryParse(parsedIDs[0], out staffID))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Invalid ID/Mention. (Could not convert to numerical)"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (!Database.TryGetAssignedTickets(staffID, out List<Database.Ticket> assignedTickets))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder()
+					.WithColor(DiscordColor.Red)
+					.WithDescription("User does not have any assigned tickets.");
+				await command.RespondAsync(error);
+				return;
+			}
+
+			List<string> listItems = new List<string>();
+			foreach (Database.Ticket ticket in assignedTickets)
+			{
+				listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+			}
+
+			LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
+			foreach (string message in messages)
+			{
+				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+					.WithTitle("Assigned tickets: ")
+					.WithColor(DiscordColor.Green)
+					.WithDescription(message);
+				await command.RespondAsync(channelInfo);
+			}
+
+		}
+	}
+}

SupportChild/Commands/ListCommand.cs

@@ -0,0 +1,101 @@
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class ListCommand : BaseCommandModule
+	{
+		[Command("list")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "list"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the list command but did not have permission.");
+				return;
+			}
+
+			ulong userID;
+			string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
+
+			if (!parsedMessage.Any())
+			{
+				userID = command.Member.Id;
+			}
+			else if (!ulong.TryParse(parsedMessage[0], out userID))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Invalid ID/Mention. (Could not convert to numerical)"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (Database.TryGetOpenTickets(userID, out List<Database.Ticket> openTickets))
+			{
+				List<string> listItems = new List<string>();
+				foreach (Database.Ticket ticket in openTickets)
+				{
+					listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + ">\n");
+				}
+
+				LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
+				foreach (string message in messages)
+				{
+					DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+						.WithTitle("Open tickets: ")
+						.WithColor(DiscordColor.Green)
+						.WithDescription(message);
+					await command.RespondAsync(channelInfo);
+				}
+			}
+			else
+			{
+				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+					.WithColor(DiscordColor.Green)
+					.WithDescription("User does not have any open tickets.");
+				await command.RespondAsync(channelInfo);
+			}
+
+			if (Database.TryGetClosedTickets(userID, out List<Database.Ticket> closedTickets))
+			{
+				List<string> listItems = new List<string>();
+				foreach (Database.Ticket ticket in closedTickets)
+				{
+					listItems.Add("**" + ticket.FormattedCreatedTime() + ":** Ticket " + ticket.id.ToString("00000") + "\n");
+				}
+
+				LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
+				foreach (string message in messages)
+				{
+					DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+						.WithTitle("Closed tickets: ")
+						.WithColor(DiscordColor.Red)
+						.WithDescription(message);
+					await command.RespondAsync(channelInfo);
+				}
+			}
+			else
+			{
+				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+					.WithColor(DiscordColor.Red)
+					.WithDescription("User does not have any closed tickets.");
+				await command.RespondAsync(channelInfo);
+			}
+		}
+	}
+}

SupportChild/Commands/ListOldestCommand.cs

@@ -0,0 +1,71 @@
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+    public class ListOldestCommand : BaseCommandModule
+    {
+        [Command("listoldest")]
+        [Aliases("lo")]
+        [Cooldown(1, 5, CooldownBucketType.User)]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+            // Check if the user has permission to use this command.
+            if (!Config.HasPermission(command.Member, "listoldest"))
+            {
+                DiscordEmbed error = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "You do not have permission to use this command."
+                };
+                await command.RespondAsync(error);
+                command.Client.Logger.Log(LogLevel.Information, "User tried to use the listoldest command but did not have permission.");
+                return;
+            }
+
+            int listLimit = 20;
+            if (!string.IsNullOrEmpty(command.RawArgumentString?.Trim() ?? ""))
+            {
+                if (!int.TryParse(command.RawArgumentString?.Trim(), out listLimit) || listLimit < 5 || listLimit > 100)
+                {
+                    DiscordEmbed error = new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "Invalid list amount. (Must be an integer between 5 and 100)"
+                    };
+                    await command.RespondAsync(error);
+                    return;
+                }
+            }
+
+            if (!Database.TryGetOldestTickets(command.Member.Id, out List<Database.Ticket> openTickets, listLimit))
+            {
+                DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+                    .WithColor(DiscordColor.Red)
+                    .WithDescription("Could not fetch any open tickets.");
+                await command.RespondAsync(channelInfo);
+                return;
+            }
+
+            List<string> listItems = new List<string>();
+            foreach (Database.Ticket ticket in openTickets)
+            {
+                listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+            }
+
+            LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
+            foreach (string message in messages)
+            {
+                DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+                    .WithTitle("The " + openTickets.Count + " oldest open tickets: ")
+                    .WithColor(DiscordColor.Green)
+                    .WithDescription(message?.Trim());
+                await command.RespondAsync(channelInfo);
+            }
+        }
+    }
+}

SupportChild/Commands/ListUnassignedCommand.cs

@@ -0,0 +1,55 @@
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class ListUnassignedCommand : BaseCommandModule
+	{
+		[Command("listunassigned")]
+		[Aliases("lu")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "listunassigned"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the listunassigned command but did not have permission.");
+				return;
+			}
+
+			if (!Database.TryGetAssignedTickets(0, out List<Database.Ticket> unassignedTickets))
+			{
+				DiscordEmbed response = new DiscordEmbedBuilder()
+					.WithColor(DiscordColor.Green)
+					.WithDescription("There are no unassigned tickets.");
+				await command.RespondAsync(response);
+			}
+
+			List<string> listItems = new List<string>();
+			foreach (Database.Ticket ticket in unassignedTickets)
+			{
+				listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+			}
+
+			LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
+			foreach (string message in messages)
+			{
+				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+					.WithTitle("Unassigned tickets: ")
+					.WithColor(DiscordColor.Green)
+					.WithDescription(message?.Trim());
+				await command.RespondAsync(channelInfo);
+			}
+		}
+	}
+}

SupportChild/Commands/MoveCommand.cs

@@ -0,0 +1,104 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+    public class MoveCommand : BaseCommandModule
+    {
+        [Command("move")]
+        [Description("Move a ticket to another category.")]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+            // Check if the user has permission to use this command.
+            if (!Config.HasPermission(command.Member, "move"))
+            {
+                DiscordEmbed error = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "You do not have permission to use this command."
+                };
+                await command.RespondAsync(error);
+                command.Client.Logger.Log(LogLevel.Information, "User tried to use the move command but did not have permission.");
+                return;
+            }
+
+			// Check if ticket exists in the database
+			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (string.IsNullOrEmpty(command.RawArgumentString))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: No category provided."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			IReadOnlyList<DiscordChannel> channels = await command.Guild.GetChannelsAsync();
+			IEnumerable<DiscordChannel> categories = channels.Where(x => x.IsCategory);
+			DiscordChannel category = categories.FirstOrDefault(x => x.Name.StartsWith(command.RawArgumentString.Trim(), StringComparison.OrdinalIgnoreCase));
+
+			if (category == null)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Could not find a category by that name."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (command.Channel.Id == category.Id)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: The ticket is already in that category."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			try
+			{
+				await command.Channel.ModifyAsync(modifiedAttributes => modifiedAttributes.Parent = category);
+			}
+			catch (UnauthorizedException)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Not authorized to move this ticket to that category."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			DiscordEmbed feedback = new DiscordEmbedBuilder
+			{
+				Color = DiscordColor.Green,
+				Description = "Ticket was moved to " + category.Mention
+			};
+			await command.RespondAsync(feedback);
+		}
+    }
+}

SupportChild/Commands/NewCommand.cs

@@ -0,0 +1,150 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class NewCommand : BaseCommandModule
+	{
+		[Command("new")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "new"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the new command but did not have permission.");
+				return;
+			}
+
+			// Check if user is blacklisted
+			if (Database.IsBlacklisted(command.User.Id))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You are banned from opening tickets."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (Database.IsOpenTicket(command.Channel.Id))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You cannot use this command in a ticket channel."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			DiscordChannel category = command.Guild.GetChannel(Config.ticketCategory);
+			DiscordChannel ticketChannel;
+
+			try
+			{
+				ticketChannel = await command.Guild.CreateChannelAsync("ticket", ChannelType.Text, category);
+			}
+			catch (Exception)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error occured while creating ticket, " + command.Member.Mention +
+								  "!\nIs the channel limit reached in the server or ticket category?"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (ticketChannel == null)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error occured while creating ticket, " + command.Member.Mention +
+								  "!\nIs the channel limit reached in the server or ticket category?"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			ulong staffID = 0;
+			if (Config.randomAssignment)
+			{
+				staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
+			}
+
+			long id = Database.NewTicket(command.Member.Id, staffID, ticketChannel.Id);
+			string ticketID = id.ToString("00000");
+			await ticketChannel.ModifyAsync(modifiedAttributes => modifiedAttributes.Name = "ticket-" + ticketID);
+			await ticketChannel.AddOverwriteAsync(command.Member, Permissions.AccessChannels, Permissions.None);
+
+			await ticketChannel.SendMessageAsync("Hello, " + command.Member.Mention + "!\n" + Config.welcomeMessage);
+
+			// Refreshes the channel as changes were made to it above
+			ticketChannel = command.Guild.GetChannel(ticketChannel.Id);
+
+			if (staffID != 0)
+			{
+				DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Ticket was randomly assigned to <@" + staffID + ">."
+				};
+				await ticketChannel.SendMessageAsync(assignmentMessage);
+
+				if (Config.assignmentNotifications)
+				{
+					DiscordEmbed message = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = "You have been randomly assigned to a newly opened support ticket: " +
+									  ticketChannel.Mention
+					};
+
+					try
+					{
+						DiscordMember staffMember = await command.Guild.GetMemberAsync(staffID);
+						await staffMember.SendMessageAsync(message);
+					}
+					catch (NotFoundException) { }
+					catch (UnauthorizedException) { }
+				}
+			}
+
+			DiscordEmbed response = new DiscordEmbedBuilder
+			{
+				Color = DiscordColor.Green,
+				Description = "Ticket opened, " + command.Member.Mention + "!\n" + ticketChannel.Mention
+			};
+			await command.RespondAsync(response);
+
+			// Log it if the log channel exists
+			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+			if (logChannel != null)
+			{
+				DiscordEmbed logMessage = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Ticket " + ticketChannel.Mention + " opened by " + command.Member.Mention + ".\n",
+					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = "Ticket " + ticketID }
+				};
+				await logChannel.SendMessageAsync(logMessage);
+			}
+		}
+	}
+}

SupportChild/Commands/RandomAssignCommand.cs

@@ -0,0 +1,182 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class RandomAssignCommand : BaseCommandModule
+	{
+		[Command("rassign")]
+		[Description("Randomly assigns a staff member to a ticket.")]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArguments)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "rassign"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the rassign command but did not have permission.");
+				return;
+			}
+
+			// Check if ticket exists in the database
+			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			// Get a random staff member who is verified to have the correct role if applicable
+			DiscordMember staffMember = await GetRandomVerifiedStaffMember(command, ticket);
+			if (staffMember == null)
+			{
+				return;
+			}
+
+			// Attempt to assign the staff member to the ticket
+			if (!Database.AssignStaff(ticket, staffMember.Id))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			// Respond that the command was successful
+			DiscordEmbed feedback = new DiscordEmbedBuilder
+			{
+				Color = DiscordColor.Green,
+				Description = "Randomly assigned " + staffMember.Mention + " to ticket."
+			};
+			await command.RespondAsync(feedback);
+
+			// Send a notification to the staff member if applicable
+			if (Config.assignmentNotifications)
+			{
+				try
+				{
+					DiscordEmbed message = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = "You have been randomly assigned to a support ticket: " + command.Channel.Mention
+					};
+					await staffMember.SendMessageAsync(message);
+				}
+				catch (UnauthorizedException) { }
+			}
+
+			// Log it if the log channel exists
+			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+			if (logChannel != null)
+			{
+				DiscordEmbed logMessage = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = staffMember.Mention + " was was assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
+				};
+				await logChannel.SendMessageAsync(logMessage);
+			}
+		}
+
+		private async Task<DiscordMember> GetRandomVerifiedStaffMember(CommandContext command, Database.Ticket ticket)
+		{
+			if (command.RawArguments.Any()) // An argument was provided, check if this can be parsed into a role
+			{
+				ulong roleID = 0;
+
+				// Try to parse either discord mention or ID
+				string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
+				if (!ulong.TryParse(parsedMessage[0], out roleID))
+				{
+					// Try to find role by name
+					roleID = Utilities.GetRoleByName(command.Guild, command.RawArgumentString)?.Id ?? 0;
+				}
+
+				// Check if a role was found
+				if (roleID == 0)
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Could not find a role by that name/ID."
+					};
+					await command.RespondAsync(error);
+					return null;
+				}
+
+				// Check if role rassign should override staff's active status
+				List<Database.StaffMember> staffMembers = Config.randomAssignRoleOverride
+					? Database.GetAllStaff(ticket.assignedStaffID)
+					: Database.GetActiveStaff(ticket.assignedStaffID);
+
+				// Randomize the list before checking for roles in order to reduce number of API calls
+				staffMembers = Utilities.RandomizeList(staffMembers);
+
+				// Get the first staff member that has the role
+				foreach (Database.StaffMember sm in staffMembers)
+				{
+					try
+					{
+						DiscordMember verifiedMember = await command.Guild.GetMemberAsync(sm.userID);
+						if (verifiedMember?.Roles?.Any(role => role.Id == roleID) ?? false)
+						{
+							return verifiedMember;
+						}
+					}
+					catch (Exception e)
+					{
+						command.Client.Logger.Log(LogLevel.Information, e, "Error occured trying to find a staff member in the rassign command.");
+					}
+				}
+			}
+			else // No role was specified, any active staff will be picked
+			{
+				Database.StaffMember staffEntry = Database.GetRandomActiveStaff(ticket.assignedStaffID);
+				if (staffEntry == null)
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Error: There are no other staff members to choose from."
+					};
+					await command.RespondAsync(error);
+					return null;
+				}
+
+				// Get the staff member from discord
+				try
+				{
+					return await command.Guild.GetMemberAsync(staffEntry.userID);
+				}
+				catch (NotFoundException) { }
+			}
+
+			// Send a more generic error if we get to this point and still haven't found the staff member
+			DiscordEmbed err = new DiscordEmbedBuilder
+			{
+				Color = DiscordColor.Red,
+				Description = "Error: Could not find an applicable staff member."
+			};
+			await command.RespondAsync(err);
+			return null;
+		}
+	}
+}

SupportChild/Commands/ReloadCommand.cs

@@ -0,0 +1,38 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+    public class ReloadCommand : BaseCommandModule
+    {
+        [Command("reload")]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "reload"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the reload command but did not have permission.");
+				return;
+			}
+
+			DiscordEmbed message = new DiscordEmbedBuilder
+			{
+				Color = DiscordColor.Green,
+				Description = "Reloading bot application..."
+			};
+			await command.RespondAsync(message);
+			Console.WriteLine("Reloading bot...");
+			SupportChild.instance.Reload();
+		}
+    }
+}

SupportChild/Commands/RemoveMessageCommand.cs

@@ -0,0 +1,66 @@
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Text;
+using System.Threading.Tasks;
+
+namespace SupportChild.Commands
+{
+	public class RemoveMessageCommand : BaseCommandModule
+	{
+		[Command("removemessage")]
+		[Description("Removes a message from the 'say' command.")]
+		public async Task OnExecute(CommandContext command, string identifier)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "removemessage"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the removemessage command but did not have permission.");
+				return;
+			}
+
+			if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "There is no message with that identifier."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (Database.RemoveMessage(identifier))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Message removed."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+			else
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Failed removing the message from the database."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+		}
+	}
+}

SupportChild/Commands/RemoveStaffCommand.cs

@@ -0,0 +1,104 @@
+using System;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using MySql.Data.MySqlClient;
+
+namespace SupportChild.Commands
+{
+	public class RemoveStaffCommand : BaseCommandModule
+	{
+		[Command("removestaff")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "removestaff"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the removestaff command but did not have permission.");
+				return;
+			}
+
+			ulong userID;
+			string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
+
+			if (!parsedMessage.Any())
+			{
+				userID = command.Member.Id;
+			}
+			else if (!ulong.TryParse(parsedMessage[0], out userID))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Invalid ID/Mention. (Could not convert to numerical)"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			try
+			{
+				await command.Client.GetUserAsync(userID);
+			}
+			catch (Exception)
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Invalid ID/Mention. (Could not find user on Discord)"
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (!Database.IsStaff(userID))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "User is already not registered as staff."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			using (MySqlConnection c = Database.GetConnection())
+			{
+				c.Open();
+				MySqlCommand deletion = new MySqlCommand(@"DELETE FROM staff WHERE user_id=@user_id", c);
+				deletion.Parameters.AddWithValue("@user_id", userID);
+				deletion.Prepare();
+				deletion.ExecuteNonQuery();
+
+				DiscordEmbed message = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "User was removed from staff."
+				};
+				await command.RespondAsync(message);
+
+				// Log it if the log channel exists
+				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+				if (logChannel != null)
+				{
+					DiscordEmbed logMessage = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = "User was removed from staff.\n",
+					};
+					await logChannel.SendMessageAsync(logMessage);
+				}
+			}
+		}
+	}
+}

SupportChild/Commands/SayCommand.cs

@@ -0,0 +1,96 @@
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+
+namespace SupportChild.Commands
+{
+    public class SayCommand : BaseCommandModule
+    {
+        [Command("say")]
+        [Cooldown(1, 2, CooldownBucketType.User)]
+        [Description("Prints a message with information from staff.")]
+        public async Task OnExecute(CommandContext command, string identifier)
+        {
+            // Check if the user has permission to use this command.
+            if (!Config.HasPermission(command.Member, "say"))
+            {
+                DiscordEmbed error = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "You do not have permission to use this command."
+                };
+                await command.RespondAsync(error);
+                command.Client.Logger.Log(LogLevel.Information, "User tried to use the say command but did not have permission.");
+                return;
+            }
+
+            if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message message))
+            {
+                DiscordEmbed error = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "There is no message with that identifier."
+                };
+                await command.RespondAsync(error);
+                return;
+            }
+
+            DiscordEmbed reply = new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = message.message
+            };
+            await command.RespondAsync(reply);
+        }
+
+		[Command("say")]
+		[Cooldown(1, 2.0, CooldownBucketType.Channel)]
+		[Description("Prints a list of staff messages.")]
+		public async Task OnExecute(CommandContext command)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "say"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the say command but did not have permission.");
+				return;
+			}
+
+
+			List<Database.Message> messages = Database.GetAllMessages();
+			if (!messages.Any())
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder()
+					.WithColor(DiscordColor.Red)
+					.WithDescription("There are no messages registered.");
+				await command.RespondAsync(error);
+				return;
+			}
+
+			List<string> listItems = new List<string>();
+			foreach (Database.Message message in messages)
+			{
+				listItems.Add("**" + message.identifier + "** Added by <@" + message.userID + ">\n");
+			}
+
+			LinkedList<string> listMessages = Utilities.ParseListIntoMessages(listItems);
+			foreach (string listMessage in listMessages)
+			{
+				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+					.WithTitle("Available messages: ")
+					.WithColor(DiscordColor.Green)
+					.WithDescription(listMessage);
+				await command.RespondAsync(channelInfo);
+			}
+		}
+	}
+}

SupportChild/Commands/SetSummaryCommand.cs

@@ -0,0 +1,63 @@
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using MySql.Data.MySqlClient;
+
+namespace SupportChild.Commands
+{
+    public class SetSummaryCommand : BaseCommandModule
+    {
+        [Command("setsummary")]
+        [Cooldown(1, 5, CooldownBucketType.User)]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "setsummary"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the setsummary command but did not have permission.");
+				return;
+			}
+
+			ulong channelID = command.Channel.Id;
+			// Check if ticket exists in the database
+			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+            {
+				DiscordEmbed error = new DiscordEmbedBuilder
+                {
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+                };
+				await command.RespondAsync(error);
+				return;
+            }
+
+			string sumarry = command.Message.Content.Replace(Config.prefix + "setsummary", "").Trim();
+
+			using (MySqlConnection c = Database.GetConnection())
+            {
+				c.Open();
+				MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET summary = @summary WHERE channel_id = @channel_id", c);
+				update.Parameters.AddWithValue("@summary", sumarry);
+				update.Parameters.AddWithValue("@channel_id", channelID);
+				update.Prepare();
+				update.ExecuteNonQuery();
+				update.Dispose();
+
+				DiscordEmbed message = new DiscordEmbedBuilder
+                {
+					Color = DiscordColor.Green,
+					Description = "Summary set."
+                };
+				await command.RespondAsync(message);
+            }
+		}
+    }
+}

SupportChild/Commands/SetTicketCommand.cs

@@ -0,0 +1,98 @@
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using MySql.Data.MySqlClient;
+
+namespace SupportChild.Commands
+{
+	public class SetTicketCommand : BaseCommandModule
+	{
+		[Command("setticket")]
+		[Description("Turns a channel into a ticket, warning: this will let anyone with write access delete the channel using the close command.")]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			using (MySqlConnection c = Database.GetConnection())
+			{
+				// Check if the user has permission to use this command.
+				if (!Config.HasPermission(command.Member, "setticket"))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "You do not have permission to use this command."
+					};
+					await command.RespondAsync(error);
+					command.Client.Logger.Log(LogLevel.Information, "User tried to use the setticket command but did not have permission.");
+					return;
+				}
+
+				// Check if ticket exists in the database
+				if (Database.IsOpenTicket(command.Channel.Id))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "This channel is already a ticket."
+					};
+					await command.RespondAsync(error);
+					return;
+				}
+
+				ulong userID;
+				string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
+
+				if (!parsedMessage.Any())
+				{
+					userID = command.Member.Id;
+				}
+				else if (!ulong.TryParse(parsedMessage[0], out userID))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Invalid ID/Mention. (Could not convert to numerical)"
+					};
+					await command.RespondAsync(error);
+					return;
+				}
+
+				DiscordUser user = await command.Client.GetUserAsync(userID);
+
+				if (user == null)
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Invalid ID/Mention."
+					};
+					await command.RespondAsync(error);
+					return;
+				}
+
+				long id = Database.NewTicket(userID, 0, command.Channel.Id);
+				string ticketID = id.ToString("00000");
+				DiscordEmbed message = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Channel has been designated ticket " + ticketID + "."
+				};
+				await command.RespondAsync(message);
+
+				// Log it if the log channel exists
+				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+				if (logChannel != null)
+				{
+					DiscordEmbed logMessage = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = command.Channel.Mention + " has been designated ticket " + ticketID + " by " + command.Member.Mention + "."
+					};
+					await logChannel.SendMessageAsync(logMessage);
+				}
+			}
+		}
+	}
+}

SupportChild/Commands/StatusCommand.cs

@@ -0,0 +1,41 @@
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class StatusCommand : BaseCommandModule
+	{
+		[Command("status")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "status"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the status command but did not have permission.");
+				return;
+			}
+
+			long openTickets = Database.GetNumberOfTickets();
+			long closedTickets = Database.GetNumberOfClosedTickets();
+
+			DiscordEmbed botInfo = new DiscordEmbedBuilder()
+				.WithAuthor("EmotionChild/SupportChild @ GitHub", "https://github.com/EmotionChild/SupportChild", "https://cdn.discordapp.com/attachments/765441543100170271/919729931922051072/Ellise_Concept_2.png")
+				.WithTitle("Bot information")
+				.WithColor(DiscordColor.Cyan)
+				.AddField("Version:", SupportChild.GetVersion(), false)
+				.AddField("Open tickets:", openTickets + "", true)
+				.AddField("Closed tickets (1.1.0+ tickets only):", closedTickets + " ", true);
+			await command.RespondAsync(botInfo);
+		}
+	}
+}

SupportChild/Commands/SummaryCommand.cs

@@ -0,0 +1,51 @@
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+	public class SummaryCommand : BaseCommandModule
+	{
+		[Command("summary")]
+		[Cooldown(1, 5, CooldownBucketType.User)]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "summary"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the summary command but did not have permission.");
+				return;
+			}
+
+			if (Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+			{
+				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+					.WithTitle("Channel information")
+					.WithColor(DiscordColor.Cyan)
+					.AddField("Ticket number:", ticket.id.ToString(), true)
+					.AddField("Ticket creator:", $"<@{ticket.creatorID}>", true)
+					.AddField("Assigned staff:", ticket.assignedStaffID == 0 ? "Unassigned." : $"<@{ticket.assignedStaffID}>", true)
+					.AddField("Creation time:", ticket.createdTime.ToString(Config.timestampFormat), true)
+					.AddField("Summary:", string.IsNullOrEmpty(ticket.summary) ? "No summary." : ticket.summary, false);
+				await command.RespondAsync(channelInfo);
+			}
+			else
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+				};
+				await command.RespondAsync(error);
+			}
+		}
+	}
+}

SupportChild/Commands/ToggleActiveCommand.cs

@@ -0,0 +1,78 @@
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using MySql.Data.MySqlClient;
+
+namespace SupportChild.Commands
+{
+    public class ToggleActiveCommand : BaseCommandModule
+    {
+        [Command("toggleactive")]
+        [Aliases("ta")]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+            using (MySqlConnection c = Database.GetConnection())
+            {
+                // Check if the user has permission to use this command.
+                if (!Config.HasPermission(command.Member, "toggleactive"))
+                {
+                    DiscordEmbed error = new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "You do not have permission to use this command."
+                    };
+                    await command.RespondAsync(error);
+                    command.Client.Logger.Log(LogLevel.Information, "User tried to use the toggleactive command but did not have permission.");
+                    return;
+                }
+
+                ulong staffID;
+                string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
+
+                if (!parsedMessage.Any())
+                {
+                    staffID = command.Member.Id;
+                }
+                else if (!ulong.TryParse(parsedMessage[0], out staffID))
+                {
+                    DiscordEmbed error = new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "Invalid ID/Mention. (Could not convert to numerical)"
+                    };
+                    await command.RespondAsync(error);
+                    return;
+                }
+
+                // Check if ticket exists in the database
+                if (!Database.TryGetStaff(staffID, out Database.StaffMember staffMember))
+                {
+                    DiscordEmbed error = new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "You have not been registered as staff."
+                    };
+                    await command.RespondAsync(error);
+                    return;
+                }
+
+                c.Open();
+                MySqlCommand update = new MySqlCommand(@"UPDATE staff SET active = @active WHERE user_id = @user_id", c);
+                update.Parameters.AddWithValue("@user_id", staffID);
+                update.Parameters.AddWithValue("@active", !staffMember.active);
+                update.Prepare();
+                update.ExecuteNonQuery();
+
+                DiscordEmbed message = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = staffMember.active ? "Staff member is now set as inactive and will no longer be randomly assigned any support tickets." : "Staff member is now set as active and will be randomly assigned support tickets again."
+                };
+                await command.RespondAsync(message);
+            }
+        }
+    }
+}

SupportChild/Commands/TranscriptCommand.cs

@@ -0,0 +1,172 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+    public class TranscriptCommand : BaseCommandModule
+    {
+        [Command("transcript")]
+        [Cooldown(1, 5, CooldownBucketType.User)]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+            // Check if the user has permission to use this command.
+            if (!Config.HasPermission(command.Member, "transcript"))
+            {
+                DiscordEmbed error = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "You do not have permission to use this command."
+                };
+                await command.RespondAsync(error);
+                command.Client.Logger.Log(LogLevel.Information, "User tried to use the transcript but did not have permission.");
+                return;
+            }
+
+			Database.Ticket ticket;
+			string strippedMessage = command.Message.Content.Replace(Config.prefix, "");
+			string[] parsedMessage = strippedMessage.Replace("<@!", "").Replace("<@", "").Replace(">", "").Split();
+
+			// If there are no arguments use current channel
+			if (parsedMessage.Length < 2)
+			{
+				if (Database.TryGetOpenTicket(command.Channel.Id, out ticket))
+				{
+					try
+					{
+						await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
+					}
+					catch (Exception)
+					{
+						DiscordEmbed error = new DiscordEmbedBuilder
+						{
+							Color = DiscordColor.Red,
+							Description = "ERROR: Could not save transcript file. Aborting..."
+						};
+						await command.RespondAsync(error);
+						throw;
+					}
+				}
+				else
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "This channel is not a ticket."
+					};
+					await command.RespondAsync(error);
+					return;
+				}
+			}
+			else
+			{
+				// Check if argument is numerical, if not abort
+				if (!uint.TryParse(parsedMessage[1], out uint ticketID))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Argument must be a number."
+					};
+					await command.RespondAsync(error);
+					return;
+				}
+
+				// If the ticket is still open, generate a new fresh transcript
+				if (Database.TryGetOpenTicketByID(ticketID, out ticket) && ticket?.creatorID == command.Member.Id)
+				{
+					try
+					{
+						await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
+					}
+					catch (Exception)
+					{
+						DiscordEmbed error = new DiscordEmbedBuilder
+						{
+							Color = DiscordColor.Red,
+							Description = "ERROR: Could not save transcript file. Aborting..."
+						};
+						await command.RespondAsync(error);
+						throw;
+					}
+
+				}
+				// If there is no open or closed ticket, send an error. If there is a closed ticket we will simply use the old transcript from when the ticket was closed.
+				else if (!Database.TryGetClosedTicket(ticketID, out ticket) || (ticket?.creatorID != command.Member.Id && !Database.IsStaff(command.Member.Id)))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "Could not find a closed ticket with that number which you opened." + (Config.HasPermission(command.Member, "list") ? "\n(Use the " + Config.prefix + "list command to see all your tickets)" : "")
+					};
+					await command.RespondAsync(error);
+					return;
+				}
+			}
+
+			// Log it if the log channel exists
+			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+			if (logChannel != null)
+			{
+				DiscordEmbed embed = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Ticket " + ticket.id.ToString("00000") + " transcript generated by " + command.Member.Mention + ".\n",
+					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + command.Channel.Name }
+				};
+
+				using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
+				{
+					DiscordMessageBuilder message = new DiscordMessageBuilder();
+					message.WithEmbed(embed);
+					message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
+
+					await logChannel.SendMessageAsync(message);
+				}
+			}
+
+			try
+			{
+				// Send transcript privately
+				DiscordEmbed directMessageEmbed = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Transcript generated, " + command.Member.Mention + "!\n"
+				};
+
+				using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
+				{
+					DiscordMessageBuilder directMessage = new DiscordMessageBuilder();
+					directMessage.WithEmbed(directMessageEmbed);
+					directMessage.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
+
+					await command.Member.SendMessageAsync(directMessage);
+				}
+
+				// Respond to message directly
+				DiscordEmbed response = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Transcript sent, " + command.Member.Mention + "!\n"
+				};
+				await command.RespondAsync(response);
+			}
+			catch (UnauthorizedException)
+			{
+				// Send transcript privately
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Not allowed to send direct message to you, " + command.Member.Mention + ", please check your privacy settings.\n"
+				};
+				await command.RespondAsync(error);
+			}
+		}
+    }
+}

SupportChild/Commands/UnassignCommand.cs

@@ -0,0 +1,71 @@
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+    public class UnassignCommand : BaseCommandModule
+    {
+        [Command("unassign")]
+        [Description("Unassigns a staff member from a ticket.")]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			// Check if the user has permission to use this command.
+			if (!Config.HasPermission(command.Member, "unassign"))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "You do not have permission to use this command."
+				};
+				await command.RespondAsync(error);
+				command.Client.Logger.Log(LogLevel.Information, "User tried to use the unassign command but did not have permission.");
+				return;
+			}
+
+			// Check if ticket exists in the database
+			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "This channel is not a ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			if (!Database.UnassignStaff(ticket))
+			{
+				DiscordEmbed error = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Red,
+					Description = "Error: Failed to unassign staff from ticket."
+				};
+				await command.RespondAsync(error);
+				return;
+			}
+
+			DiscordEmbed message = new DiscordEmbedBuilder
+			{
+				Color = DiscordColor.Green,
+				Description = "Unassigned staff from ticket."
+			};
+			await command.RespondAsync(message);
+
+			// Log it if the log channel exists
+			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+			if (logChannel != null)
+			{
+				DiscordEmbed logMessage = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Staff was unassigned from " + command.Channel.Mention + " by " + command.Member.Mention + "."
+				};
+				await logChannel.SendMessageAsync(logMessage);
+			}
+		}
+	}
+}

SupportChild/Commands/UnblacklistCommand.cs

@@ -0,0 +1,99 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands
+{
+    public class UnblacklistCommand : BaseCommandModule
+    {
+        [Command("unblacklist")]
+        [Description("Un-blacklists a user from from opening tickets.")]
+        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+        {
+            // Check if the user has permission to use this command.
+            if (!Config.HasPermission(command.Member, "unblacklist"))
+            {
+                DiscordEmbed error = new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "You do not have permission to use this command."
+                };
+                await command.RespondAsync(error);
+                command.Client.Logger.Log(LogLevel.Information, "User tried to use the unblacklist command but did not have permission.");
+                return;
+            }
+
+            string[] words = Utilities.ParseIDs(command.RawArgumentString);
+            foreach (string word in words)
+            {
+                if (ulong.TryParse(word, out ulong userId))
+                {
+                    DiscordUser blacklistedUser = null;
+                    try
+                    {
+                        blacklistedUser = await command.Client.GetUserAsync(userId);
+                    }
+                    catch (NotFoundException) { }
+
+                    if (blacklistedUser == null)
+                    {
+                        DiscordEmbed message = new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Red,
+                            Description = "Error: Could not find user."
+                        };
+                        await command.RespondAsync(message);
+                        continue;
+                    }
+
+                    try
+                    {
+                        if (!Database.Unblacklist(blacklistedUser.Id))
+                        {
+                            DiscordEmbed error = new DiscordEmbedBuilder
+                            {
+                                Color = DiscordColor.Red,
+                                Description = blacklistedUser.Mention + " is not blacklisted."
+                            };
+                            await command.RespondAsync(error);
+                            continue;
+                        }
+
+                        DiscordEmbed message = new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Green,
+                            Description = "Removed " + blacklistedUser.Mention + " from blacklist."
+                        };
+                        await command.RespondAsync(message);
+
+                        // Log it if the log channel exists
+                        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+                        if (logChannel != null)
+                        {
+                            DiscordEmbed logMessage = new DiscordEmbedBuilder
+                            {
+                                Color = DiscordColor.Green,
+                                Description = blacklistedUser.Mention + " was unblacklisted from opening tickets by " + command.Member.Mention + "."
+                            };
+                            await logChannel.SendMessageAsync(logMessage);
+                        }
+                    }
+                    catch (Exception)
+                    {
+                        DiscordEmbed message = new DiscordEmbedBuilder()
+                        {
+                            Color = DiscordColor.Red,
+                            Description = "Error occured while removing " + blacklistedUser.Mention + " from blacklist."
+                        };
+                        await command.RespondAsync(message);
+                        throw;
+                    }
+                }
+            }
+        }
+    }
+}

SupportChild/Commands/UnsetTicketCommand.cs

@@ -0,0 +1,70 @@
+using System.Threading.Tasks;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.Entities;
+using Microsoft.Extensions.Logging;
+using MySql.Data.MySqlClient;
+
+namespace SupportChild.Commands
+{
+	public class UnsetTicketCommand : BaseCommandModule
+	{
+		[Command("unsetticket")]
+		[Description(
+			"Deletes a channel from the ticket system without deleting the channel.")]
+		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
+		{
+			using (MySqlConnection c = Database.GetConnection())
+			{
+				// Check if the user has permission to use this command.
+				if (!Config.HasPermission(command.Member, "unsetticket"))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "You do not have permission to use this command."
+					};
+					await command.RespondAsync(error);
+					command.Client.Logger.Log(LogLevel.Information, "User tried to use the unsetticket command but did not have permission.");
+					return;
+				}
+
+				// Check if ticket exists in the database
+				if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+				{
+					DiscordEmbed error = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Red,
+						Description = "This channel is not a ticket."
+					};
+					await command.RespondAsync(error);
+					return;
+				}
+
+				c.Open();
+				MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE channel_id=@channel_id", c);
+				deletion.Parameters.AddWithValue("@channel_id", command.Channel.Id);
+				deletion.Prepare();
+				deletion.ExecuteNonQuery();
+				DiscordEmbed message = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Channel has been undesignated as a ticket."
+				};
+				await command.RespondAsync(message);
+
+				// Log it if the log channel exists
+				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+				if (logChannel != null)
+				{
+					DiscordEmbed logMessage = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = command.Channel.Mention + " has been undesignated as a ticket by " + command.Member.Mention + "."
+					};
+					await logChannel.SendMessageAsync(logMessage);
+				}
+			}
+		}
+	}
+}

SupportChild/Config.cs

@@ -0,0 +1,143 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Linq;
+using System.Text;
+using DSharpPlus.Entities;
+using Newtonsoft.Json.Linq;
+using SupportChild.Properties;
+using YamlDotNet.Serialization;
+
+namespace SupportChild
+{
+	internal static class Config
+	{
+		internal static string token = "";
+		internal static string prefix = "";
+		internal static ulong logChannel;
+		internal static ulong ticketCategory;
+		internal static ulong reactionMessage;
+		internal static string welcomeMessage = "";
+		internal static string logLevel = "Information";
+		internal static string timestampFormat = "yyyy-MMM-dd HH:mm";
+		internal static bool randomAssignment = false;
+		internal static bool randomAssignRoleOverride = false; // TODO: Implement
+		internal static string presenceType = "Playing";
+		internal static string presenceText = "";
+
+		internal static bool ticketUpdatedNotifications = false;
+		internal static double ticketUpdatedNotificationDelay = 0.0;
+		internal static bool assignmentNotifications = false;
+		internal static bool closingNotifications = false;
+
+		internal static string hostName = "127.0.0.1";
+		internal static int port = 3306;
+		internal static string database = "supportbot";
+		internal static string username = "supportbot";
+		internal static string password = "";
+
+		private static readonly Dictionary<string, ulong[]> permissions = new Dictionary<string, ulong[]>
+		{
+			// Public commands
+			{ "close",                      new ulong[]{ } },
+			{ "list",                       new ulong[]{ } },
+			{ "new",                        new ulong[]{ } },
+			{ "say",                        new ulong[]{ } },
+			{ "status",                     new ulong[]{ } },
+			{ "summary",                    new ulong[]{ } },
+			{ "transcript",                 new ulong[]{ } },
+			// Moderator commands
+			{ "add",                        new ulong[]{ } },
+			{ "addmessage",                 new ulong[]{ } },
+			{ "assign",                     new ulong[]{ } },
+			{ "blacklist",                  new ulong[]{ } },
+			{ "listassigned",               new ulong[]{ } },
+			{ "listoldest",                 new ulong[]{ } },
+			{ "listunassigned",             new ulong[]{ } },
+			{ "move",                       new ulong[]{ } },
+			{ "rassign",                    new ulong[]{ } },
+			{ "removemessage",              new ulong[]{ } },
+			{ "setsummary",                 new ulong[]{ } },
+			{ "toggleactive",               new ulong[]{ } },
+			{ "unassign",                   new ulong[]{ } },
+			{ "unblacklist",                new ulong[]{ } },
+			// Admin commands
+			{ "addstaff",                   new ulong[]{ } },
+			{ "reload",                     new ulong[]{ } },
+			{ "removestaff",                new ulong[]{ } },
+			{ "setticket",                  new ulong[]{ } },
+			{ "unsetticket",                new ulong[]{ } },
+		};
+
+		public static void LoadConfig()
+		{
+			// Writes default config to file if it does not already exist
+			if (!File.Exists("./config.yml"))
+			{
+				File.WriteAllText("./config.yml", Encoding.UTF8.GetString(Resources.default_config));
+			}
+
+			// Reads config contents into FileStream
+			FileStream stream = File.OpenRead("./config.yml");
+
+			// Converts the FileStream into a YAML object
+			IDeserializer deserializer = new DeserializerBuilder().Build();
+			object yamlObject = deserializer.Deserialize(new StreamReader(stream));
+
+			// Converts the YAML object into a JSON object as the YAML ones do not support traversal or selection of nodes by name 
+			ISerializer serializer = new SerializerBuilder().JsonCompatible().Build();
+			JObject json = JObject.Parse(serializer.Serialize(yamlObject));
+
+			// Sets up the bot
+			token = json.SelectToken("bot.token").Value<string>() ?? "";
+			prefix = json.SelectToken("bot.prefix").Value<string>() ?? "";
+			logChannel = json.SelectToken("bot.log-channel").Value<ulong>();
+			ticketCategory = json.SelectToken("bot.ticket-category")?.Value<ulong>() ?? 0;
+			reactionMessage = json.SelectToken("bot.reaction-message")?.Value<ulong>() ?? 0;
+			welcomeMessage = json.SelectToken("bot.welcome-message").Value<string>() ?? "";
+			logLevel = json.SelectToken("bot.console-log-level").Value<string>() ?? "";
+			timestampFormat = json.SelectToken("bot.timestamp-format").Value<string>() ?? "yyyy-MM-dd HH:mm";
+			randomAssignment = json.SelectToken("bot.random-assignment")?.Value<bool>() ?? false;
+			randomAssignRoleOverride = json.SelectToken("bot.random-assign-role-override")?.Value<bool>() ?? false;
+			presenceType = json.SelectToken("bot.presence-type")?.Value<string>() ?? "Playing";
+			presenceText = json.SelectToken("bot.presence-text")?.Value<string>() ?? "";
+
+			ticketUpdatedNotifications = json.SelectToken("notifications.ticket-updated")?.Value<bool>() ?? false;
+			ticketUpdatedNotificationDelay = json.SelectToken("notifications.ticket-updated-delay")?.Value<double>() ?? 0.0;
+			assignmentNotifications = json.SelectToken("notifications.assignment")?.Value<bool>() ?? false;
+			closingNotifications = json.SelectToken("notifications.closing")?.Value<bool>() ?? false;
+
+			// Reads database info
+			hostName = json.SelectToken("database.address")?.Value<string>() ?? "";
+			port = json.SelectToken("database.port")?.Value<int>() ?? 3306;
+			database = json.SelectToken("database.name")?.Value<string>() ?? "supportbot";
+			username = json.SelectToken("database.user")?.Value<string>() ?? "supportbot";
+			password = json.SelectToken("database.password")?.Value<string>() ?? "";
+
+			timestampFormat = timestampFormat.Trim();
+
+			foreach (KeyValuePair<string, ulong[]> node in permissions.ToList())
+			{
+				try
+				{
+					permissions[node.Key] = json.SelectToken("permissions." + node.Key).Value<JArray>().Values<ulong>().ToArray();
+				}
+				catch (ArgumentNullException)
+				{
+					Console.WriteLine("Permission node '" + node.Key + "' was not found in the config, using default value: []");
+				}
+			}
+		}
+
+		/// <summary>
+		/// Checks whether a user has a specific permission.
+		/// </summary>
+		/// <param name="member">The Discord user to check.</param>
+		/// <param name="permission">The permission name to check.</param>
+		/// <returns></returns>
+		public static bool HasPermission(DiscordMember member, string permission)
+		{
+			return member.Roles.Any(role => permissions[permission].Contains(role.Id)) || permissions[permission].Contains(member.Guild.Id);
+		}
+	}
+}

SupportChild/Database.cs

@@ -0,0 +1,691 @@
+using System;
+using System.Linq;
+using System.Collections.Generic;
+using MySql.Data.MySqlClient;
+
+namespace SupportChild
+{
+	public static class Database
+	{
+		private static string connectionString = "";
+
+		private static Random random = new Random();
+
+		public static void SetConnectionString(string host, int port, string database, string username, string password)
+		{
+			connectionString = "server=" + host +
+							   ";database=" + database +
+							   ";port=" + port +
+							   ";userid=" + username +
+							   ";password=" + password;
+		}
+		public static MySqlConnection GetConnection()
+		{
+			return new MySqlConnection(connectionString);
+		}
+		public static long GetNumberOfTickets()
+		{
+			try
+			{
+				using (MySqlConnection c = GetConnection())
+				{
+					MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM tickets", c);
+					c.Open();
+					return (long)countTickets.ExecuteScalar();
+				}
+			}
+			catch (Exception e)
+			{
+				Console.WriteLine("Error occured when attempting to count number of open tickets: " + e);
+			}
+
+			return -1;
+		}
+		public static long GetNumberOfClosedTickets()
+		{
+			try
+			{
+				using (MySqlConnection c = GetConnection())
+				{
+					MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM ticket_history", c);
+					c.Open();
+					return (long)countTickets.ExecuteScalar();
+				}
+			}
+			catch (Exception e)
+			{
+				Console.WriteLine("Error occured when attempting to count number of open tickets: " + e);
+			}
+
+			return -1;
+		}
+		public static void SetupTables()
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				MySqlCommand createTickets = new MySqlCommand(
+					"CREATE TABLE IF NOT EXISTS tickets(" +
+					"id INT UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT," +
+					"created_time DATETIME NOT NULL," +
+					"creator_id BIGINT UNSIGNED NOT NULL," +
+					"assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
+					"summary VARCHAR(5000) NOT NULL," +
+					"channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
+					"INDEX(created_time, assigned_staff_id, channel_id))",
+					c);
+				MySqlCommand createTicketHistory = new MySqlCommand(
+					"CREATE TABLE IF NOT EXISTS ticket_history(" +
+					"id INT UNSIGNED NOT NULL PRIMARY KEY," +
+					"created_time DATETIME NOT NULL," +
+					"closed_time DATETIME NOT NULL," +
+					"creator_id BIGINT UNSIGNED NOT NULL," +
+					"assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
+					"summary VARCHAR(5000) NOT NULL," +
+					"channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
+					"INDEX(created_time, closed_time, channel_id))",
+					c);
+				MySqlCommand createBlacklisted = new MySqlCommand(
+					"CREATE TABLE IF NOT EXISTS blacklisted_users(" +
+					"user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+					"time DATETIME NOT NULL," +
+					"moderator_id BIGINT UNSIGNED NOT NULL," +
+					"INDEX(user_id, time))",
+					c);
+				MySqlCommand createStaffList = new MySqlCommand(
+					"CREATE TABLE IF NOT EXISTS staff(" +
+					"user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+					"name VARCHAR(256) NOT NULL," +
+					"active BOOLEAN NOT NULL DEFAULT true)",
+					c);
+				MySqlCommand createMessages = new MySqlCommand(
+					"CREATE TABLE IF NOT EXISTS messages(" +
+					"identifier VARCHAR(256) NOT NULL PRIMARY KEY," +
+					"user_id BIGINT UNSIGNED NOT NULL," +
+					"message VARCHAR(5000) NOT NULL)",
+					c);
+				c.Open();
+				createTickets.ExecuteNonQuery();
+				createBlacklisted.ExecuteNonQuery();
+				createTicketHistory.ExecuteNonQuery();
+				createStaffList.ExecuteNonQuery();
+				createMessages.ExecuteNonQuery();
+			}
+		}
+		public static bool IsOpenTicket(ulong channelID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
+				selection.Parameters.AddWithValue("@channel_id", channelID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if ticket exists in the database
+				if (!results.Read())
+				{
+					return false;
+				}
+				results.Close();
+			}
+			return true;
+		}
+		public static bool TryGetOpenTicket(ulong channelID, out Ticket ticket)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
+				selection.Parameters.AddWithValue("@channel_id", channelID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if ticket exists in the database
+				if (!results.Read())
+				{
+					ticket = null;
+					return false;
+				}
+
+				ticket = new Ticket(results);
+				results.Close();
+				return true;
+			}
+		}
+		public static bool TryGetOpenTicketByID(uint id, out Ticket ticket)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE id=@id", c);
+				selection.Parameters.AddWithValue("@id", id);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if open ticket exists in the database
+				if (results.Read())
+				{
+					ticket = new Ticket(results);
+					return true;
+				}
+
+				ticket = null;
+				return false;
+			}
+		}
+		public static bool TryGetClosedTicket(uint id, out Ticket ticket)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE id=@id", c);
+				selection.Parameters.AddWithValue("@id", id);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if closed ticket exists in the database
+				if (results.Read())
+				{
+					ticket = new Ticket(results);
+					return true;
+				}
+
+				ticket = null;
+				return false;
+			}
+		}
+		public static bool TryGetOpenTickets(ulong userID, out List<Ticket> tickets)
+		{
+			tickets = null;
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE creator_id=@creator_id", c);
+				selection.Parameters.AddWithValue("@creator_id", userID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				if (!results.Read())
+				{
+					return false;
+				}
+
+				tickets = new List<Ticket> { new Ticket(results) };
+				while (results.Read())
+				{
+					tickets.Add(new Ticket(results));
+				}
+				results.Close();
+				return true;
+			}
+		}
+		public static bool TryGetOldestTickets(ulong userID, out List<Ticket> tickets, int listLimit)
+		{
+			tickets = null;
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets ORDER BY created_time ASC LIMIT @limit", c);
+				selection.Parameters.AddWithValue("@creator_id", userID);
+				selection.Parameters.AddWithValue("@limit", listLimit);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				if (!results.Read())
+				{
+					return false;
+				}
+
+				tickets = new List<Ticket> { new Ticket(results) };
+				while (results.Read())
+				{
+					tickets.Add(new Ticket(results));
+				}
+				results.Close();
+				return true;
+			}
+		}
+		public static bool TryGetClosedTickets(ulong userID, out List<Ticket> tickets)
+		{
+			tickets = null;
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE creator_id=@creator_id", c);
+				selection.Parameters.AddWithValue("@creator_id", userID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				if (!results.Read())
+				{
+					return false;
+				}
+
+				tickets = new List<Ticket> { new Ticket(results) };
+				while (results.Read())
+				{
+					tickets.Add(new Ticket(results));
+				}
+				results.Close();
+				return true;
+			}
+		}
+		public static bool TryGetAssignedTickets(ulong staffID, out List<Ticket> tickets)
+		{
+			tickets = null;
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE assigned_staff_id=@assigned_staff_id", c);
+				selection.Parameters.AddWithValue("@assigned_staff_id", staffID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				if (!results.Read())
+				{
+					return false;
+				}
+
+				tickets = new List<Ticket> { new Ticket(results) };
+				while (results.Read())
+				{
+					tickets.Add(new Ticket(results));
+				}
+				results.Close();
+				return true;
+			}
+		}
+		public static long NewTicket(ulong memberID, ulong staffID, ulong ticketID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand cmd = new MySqlCommand(
+					@"INSERT INTO tickets (created_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);",
+					c);
+				cmd.Parameters.AddWithValue("@creator_id", memberID);
+				cmd.Parameters.AddWithValue("@assigned_staff_id", staffID);
+				cmd.Parameters.AddWithValue("@summary", "");
+				cmd.Parameters.AddWithValue("@channel_id", ticketID);
+				cmd.ExecuteNonQuery();
+				return cmd.LastInsertedId;
+			}
+		}
+
+		public static void ArchiveTicket(Ticket ticket)
+		{
+			// Check if ticket already exists in the archive
+			if (TryGetClosedTicket(ticket.id, out Ticket _))
+			{
+				using (MySqlConnection c = GetConnection())
+				{
+					MySqlCommand deleteTicket = new MySqlCommand(@"DELETE FROM ticket_history WHERE id=@id OR channel_id=@channel_id", c);
+					deleteTicket.Parameters.AddWithValue("@id", ticket.id);
+					deleteTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
+
+					c.Open();
+					deleteTicket.Prepare();
+					deleteTicket.ExecuteNonQuery();
+				}
+			}
+
+			using (MySqlConnection c = GetConnection())
+			{
+				// Create an entry in the ticket history database
+				MySqlCommand archiveTicket = new MySqlCommand(@"INSERT INTO ticket_history (id, created_time, closed_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (@id, @created_time, UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", c);
+				archiveTicket.Parameters.AddWithValue("@id", ticket.id);
+				archiveTicket.Parameters.AddWithValue("@created_time", ticket.createdTime);
+				archiveTicket.Parameters.AddWithValue("@creator_id", ticket.creatorID);
+				archiveTicket.Parameters.AddWithValue("@assigned_staff_id", ticket.assignedStaffID);
+				archiveTicket.Parameters.AddWithValue("@summary", ticket.summary);
+				archiveTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
+
+				c.Open();
+				archiveTicket.Prepare();
+				archiveTicket.ExecuteNonQuery();
+			}
+		}
+
+		public static void DeleteOpenTicket(uint ticketID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE id=@id", c);
+				deletion.Parameters.AddWithValue("@id", ticketID);
+
+				c.Open();
+				deletion.Prepare();
+				deletion.ExecuteNonQuery();
+			}
+		}
+
+		public static bool IsBlacklisted(ulong userID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM blacklisted_users WHERE user_id=@user_id", c);
+				selection.Parameters.AddWithValue("@user_id", userID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if user is blacklisted
+				if (results.Read())
+				{
+					return true;
+				}
+				results.Close();
+			}
+
+			return false;
+		}
+		public static bool Blacklist(ulong blacklistedID, ulong staffID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				try
+				{
+					c.Open();
+					MySqlCommand cmd = new MySqlCommand(@"INSERT INTO blacklisted_users (user_id,time,moderator_id) VALUES (@user_id, UTC_TIMESTAMP(), @moderator_id);", c);
+					cmd.Parameters.AddWithValue("@user_id", blacklistedID);
+					cmd.Parameters.AddWithValue("@moderator_id", staffID);
+					cmd.Prepare();
+					return cmd.ExecuteNonQuery() > 0;
+				}
+				catch (MySqlException)
+				{
+					return false;
+				}
+			}
+		}
+		public static bool Unblacklist(ulong blacklistedID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				try
+				{
+					c.Open();
+					MySqlCommand cmd = new MySqlCommand(@"DELETE FROM blacklisted_users WHERE user_id=@user_id", c);
+					cmd.Parameters.AddWithValue("@user_id", blacklistedID);
+					cmd.Prepare();
+					return cmd.ExecuteNonQuery() > 0;
+				}
+				catch (MySqlException)
+				{
+					return false;
+				}
+
+			}
+		}
+		public static bool AssignStaff(Ticket ticket, ulong staffID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				try
+				{
+					c.Open();
+					MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET assigned_staff_id = @assigned_staff_id WHERE id = @id", c);
+					update.Parameters.AddWithValue("@assigned_staff_id", staffID);
+					update.Parameters.AddWithValue("@id", ticket.id);
+					update.Prepare();
+					return update.ExecuteNonQuery() > 0;
+				}
+				catch (MySqlException)
+				{
+					return false;
+				}
+
+			}
+		}
+		public static bool UnassignStaff(Ticket ticket)
+		{
+			return AssignStaff(ticket, 0);
+		}
+		public static StaffMember GetRandomActiveStaff(ulong currentStaffID)
+		{
+			List<StaffMember> staffMembers = GetActiveStaff(currentStaffID);
+			if (!staffMembers.Any())
+			{
+				return null;
+			}
+
+			return staffMembers[random.Next(staffMembers.Count)];
+		}
+
+		public static List<StaffMember> GetActiveStaff(ulong currentStaffID = 0)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE active = true AND user_id != @user_id", c);
+				selection.Parameters.AddWithValue("@user_id", currentStaffID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if staff exists in the database
+				if (!results.Read())
+				{
+					return new List<StaffMember>();
+				}
+
+				List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
+				while (results.Read())
+				{
+					staffMembers.Add(new StaffMember(results));
+				}
+				results.Close();
+
+				return staffMembers;
+			}
+		}
+
+		public static List<StaffMember> GetAllStaff(ulong currentStaffID = 0)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id != @user_id", c);
+				selection.Parameters.AddWithValue("@user_id", currentStaffID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if staff exist in the database
+				if (!results.Read())
+				{
+					return new List<StaffMember>();
+				}
+
+				List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
+				while (results.Read())
+				{
+					staffMembers.Add(new StaffMember(results));
+				}
+				results.Close();
+
+				return staffMembers;
+			}
+		}
+
+		public static bool IsStaff(ulong staffID)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
+				selection.Parameters.AddWithValue("@user_id", staffID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if ticket exists in the database
+				if (!results.Read())
+				{
+					return false;
+				}
+				results.Close();
+				return true;
+			}
+		}
+		public static bool TryGetStaff(ulong staffID, out StaffMember staffMember)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
+				selection.Parameters.AddWithValue("@user_id", staffID);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if ticket exists in the database
+				if (!results.Read())
+				{
+					staffMember = null;
+					return false;
+				}
+				staffMember = new StaffMember(results);
+				results.Close();
+				return true;
+			}
+		}
+
+		public static List<Message> GetAllMessages()
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages", c);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if messages exist in the database
+				if (!results.Read())
+				{
+					return new List<Message>();
+				}
+
+				List<Message> messages = new List<Message> { new Message(results) };
+				while (results.Read())
+				{
+					messages.Add(new Message(results));
+				}
+				results.Close();
+
+				return messages;
+			}
+		}
+
+		public static bool TryGetMessage(string identifier, out Message message)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				c.Open();
+				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages WHERE identifier=@identifier", c);
+				selection.Parameters.AddWithValue("@identifier", identifier);
+				selection.Prepare();
+				MySqlDataReader results = selection.ExecuteReader();
+
+				// Check if ticket exists in the database
+				if (!results.Read())
+				{
+					message = null;
+					return false;
+				}
+				message = new Message(results);
+				results.Close();
+				return true;
+			}
+		}
+
+		public static bool AddMessage(string identifier, ulong userID, string message)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				try
+				{
+					c.Open();
+					MySqlCommand cmd = new MySqlCommand(@"INSERT INTO messages (identifier,user_id,message) VALUES (@identifier, @user_id, @message);", c);
+					cmd.Parameters.AddWithValue("@identifier", identifier);
+					cmd.Parameters.AddWithValue("@user_id", userID);
+					cmd.Parameters.AddWithValue("@message", message);
+					cmd.Prepare();
+					return cmd.ExecuteNonQuery() > 0;
+				}
+				catch (MySqlException)
+				{
+					return false;
+				}
+			}
+		}
+
+		public static bool RemoveMessage(string identifier)
+		{
+			using (MySqlConnection c = GetConnection())
+			{
+				try
+				{
+					c.Open();
+					MySqlCommand cmd = new MySqlCommand(@"DELETE FROM messages WHERE identifier=@identifier", c);
+					cmd.Parameters.AddWithValue("@identifier", identifier);
+					cmd.Prepare();
+					return cmd.ExecuteNonQuery() > 0;
+				}
+				catch (MySqlException)
+				{
+					return false;
+				}
+
+			}
+		}
+
+		public class Ticket
+		{
+			public uint id;
+			public DateTime createdTime;
+			public ulong creatorID;
+			public ulong assignedStaffID;
+			public string summary;
+			public ulong channelID;
+
+			public Ticket(MySqlDataReader reader)
+			{
+				this.id = reader.GetUInt32("id");
+				this.createdTime = reader.GetDateTime("created_time");
+				this.creatorID = reader.GetUInt64("creator_id");
+				this.assignedStaffID = reader.GetUInt64("assigned_staff_id");
+				this.summary = reader.GetString("summary");
+				this.channelID = reader.GetUInt64("channel_id");
+			}
+
+			public string FormattedCreatedTime()
+			{
+				return this.createdTime.ToString(Config.timestampFormat);
+			}
+		}
+		public class StaffMember
+		{
+			public ulong userID;
+			public string name;
+			public bool active;
+
+			public StaffMember(MySqlDataReader reader)
+			{
+				this.userID = reader.GetUInt64("user_id");
+				this.name = reader.GetString("name");
+				this.active = reader.GetBoolean("active");
+			}
+		}
+
+		public class Message
+		{
+			public string identifier;
+			public ulong userID;
+			public string message;
+
+			public Message(MySqlDataReader reader)
+			{
+				this.identifier = reader.GetString("identifier");
+				this.userID = reader.GetUInt64("user_id");
+				this.message = reader.GetString("message");
+			}
+		}
+	}
+}

SupportChild/EventHandler.cs

@@ -0,0 +1,307 @@
+using System;
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.CommandsNext;
+using DSharpPlus.CommandsNext.Attributes;
+using DSharpPlus.CommandsNext.Exceptions;
+using DSharpPlus.Entities;
+using DSharpPlus.EventArgs;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild
+{
+	internal class EventHandler
+	{
+		private DiscordClient discordClient;
+
+		//DateTime for the end of the cooldown
+		private static Dictionary<ulong, DateTime> reactionTicketCooldowns = new Dictionary<ulong, DateTime>();
+
+		public EventHandler(DiscordClient client)
+		{
+			this.discordClient = client;
+		}
+
+		internal Task OnReady(DiscordClient client, ReadyEventArgs e)
+		{
+			discordClient.Logger.Log(LogLevel.Information, "Client is ready to process events.");
+
+			// Checking activity type
+			if (!Enum.TryParse(Config.presenceType, true, out ActivityType activityType))
+			{
+				Console.WriteLine("Presence type '" + Config.presenceType + "' invalid, using 'Playing' instead.");
+				activityType = ActivityType.Playing;
+			}
+
+			this.discordClient.UpdateStatusAsync(new DiscordActivity(Config.presenceText, activityType), UserStatus.Online);
+			return Task.CompletedTask;
+		}
+
+		internal Task OnGuildAvailable(DiscordClient client, GuildCreateEventArgs e)
+		{
+			discordClient.Logger.Log(LogLevel.Information, $"Guild available: {e.Guild.Name}");
+
+			IReadOnlyDictionary<ulong, DiscordRole> roles = e.Guild.Roles;
+
+			foreach ((ulong roleID, DiscordRole role) in roles)
+			{
+				discordClient.Logger.Log(LogLevel.Information, role.Name.PadRight(40, '.') + roleID);
+			}
+			return Task.CompletedTask;
+		}
+
+		internal Task OnClientError(DiscordClient client, ClientErrorEventArgs e)
+		{
+			discordClient.Logger.Log(LogLevel.Error, $"Exception occured: {e.Exception.GetType()}: {e.Exception}");
+
+			return Task.CompletedTask;
+		}
+
+		internal async Task OnMessageCreated(DiscordClient client, MessageCreateEventArgs e)
+		{
+			if (e.Author.IsBot)
+			{
+				return;
+			}
+
+			// Check if ticket exists in the database and ticket notifications are enabled
+			if (!Database.TryGetOpenTicket(e.Channel.Id, out Database.Ticket ticket) || !Config.ticketUpdatedNotifications)
+			{
+				return;
+			}
+
+			// Sends a DM to the assigned staff member if at least a day has gone by since the last message and the user sending the message isn't staff
+			IReadOnlyList<DiscordMessage> messages = await e.Channel.GetMessagesAsync(2);
+			if (messages.Count > 1 && messages[1].Timestamp < DateTimeOffset.UtcNow.AddDays(Config.ticketUpdatedNotificationDelay * -1) && !Database.IsStaff(e.Author.Id))
+			{
+				try
+				{
+					DiscordEmbed message = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = "A ticket you are assigned to has been updated: " + e.Channel.Mention
+					};
+
+					DiscordMember staffMember = await e.Guild.GetMemberAsync(ticket.assignedStaffID);
+					await staffMember.SendMessageAsync(message);
+				}
+				catch (NotFoundException) { }
+				catch (UnauthorizedException) { }
+			}
+		}
+
+		internal Task OnCommandError(CommandsNextExtension commandSystem, CommandErrorEventArgs e)
+		{
+			switch (e.Exception)
+			{
+				case CommandNotFoundException _:
+					return Task.CompletedTask;
+				case ChecksFailedException _:
+					{
+						foreach (CheckBaseAttribute attr in ((ChecksFailedException)e.Exception).FailedChecks)
+						{
+							DiscordEmbed error = new DiscordEmbedBuilder
+							{
+								Color = DiscordColor.Red,
+								Description = this.ParseFailedCheck(attr)
+							};
+							e.Context?.Channel?.SendMessageAsync(error);
+						}
+						return Task.CompletedTask;
+					}
+
+				default:
+					{
+						discordClient.Logger.Log(LogLevel.Error, $"Exception occured: {e.Exception.GetType()}: {e.Exception}");
+						DiscordEmbed error = new DiscordEmbedBuilder
+						{
+							Color = DiscordColor.Red,
+							Description = "Internal error occured, please report this to the developer."
+						};
+						e.Context?.Channel?.SendMessageAsync(error);
+						return Task.CompletedTask;
+					}
+			}
+		}
+
+		internal async Task OnReactionAdded(DiscordClient client, MessageReactionAddEventArgs e)
+		{
+			if (e.Message.Id != Config.reactionMessage) return;
+
+			DiscordGuild guild = e.Message.Channel.Guild;
+			DiscordMember member = await guild.GetMemberAsync(e.User.Id);
+
+			if (!Config.HasPermission(member, "new") || Database.IsBlacklisted(member.Id)) return;
+			if (reactionTicketCooldowns.ContainsKey(member.Id))
+			{
+				if (reactionTicketCooldowns[member.Id] > DateTime.Now) return; // cooldown has not expired
+				else reactionTicketCooldowns.Remove(member.Id); // cooldown exists but has expired, delete it
+			}
+
+
+			DiscordChannel category = guild.GetChannel(Config.ticketCategory);
+			DiscordChannel ticketChannel = await guild.CreateChannelAsync("ticket", ChannelType.Text, category);
+
+			if (ticketChannel == null) return;
+
+			ulong staffID = 0;
+			if (Config.randomAssignment)
+			{
+				staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
+			}
+
+			long id = Database.NewTicket(member.Id, staffID, ticketChannel.Id);
+			reactionTicketCooldowns.Add(member.Id, DateTime.Now.AddSeconds(10)); // add a cooldown which expires in 10 seconds
+			string ticketID = id.ToString("00000");
+
+			await ticketChannel.ModifyAsync(model => model.Name = "ticket-" + ticketID);
+			await ticketChannel.AddOverwriteAsync(member, Permissions.AccessChannels, Permissions.None);
+			await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
+
+			// Remove user's reaction
+			await e.Message.DeleteReactionAsync(e.Emoji, e.User);
+
+			// Refreshes the channel as changes were made to it above
+			ticketChannel = await SupportChild.GetClient().GetChannelAsync(ticketChannel.Id);
+
+			if (staffID != 0)
+			{
+				DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Ticket was randomly assigned to <@" + staffID + ">."
+				};
+				await ticketChannel.SendMessageAsync(assignmentMessage);
+
+				if (Config.assignmentNotifications)
+				{
+					DiscordEmbed message = new DiscordEmbedBuilder
+					{
+						Color = DiscordColor.Green,
+						Description = "You have been randomly assigned to a newly opened support ticket: " +
+									  ticketChannel.Mention
+					};
+
+					try
+					{
+						DiscordMember staffMember = await guild.GetMemberAsync(staffID);
+						await staffMember.SendMessageAsync(message);
+					}
+					catch (NotFoundException)
+					{
+					}
+					catch (UnauthorizedException)
+					{
+					}
+				}
+			}
+
+			// Log it if the log channel exists
+			DiscordChannel logChannel = guild.GetChannel(Config.logChannel);
+			if (logChannel != null)
+			{
+				DiscordEmbed logMessage = new DiscordEmbedBuilder
+				{
+					Color = DiscordColor.Green,
+					Description = "Ticket " + ticketChannel.Mention + " opened by " + member.Mention + ".\n",
+					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = "Ticket " + ticketID }
+				};
+				await logChannel.SendMessageAsync(logMessage);
+			}
+		}
+
+		internal async Task OnMemberAdded(DiscordClient client, GuildMemberAddEventArgs e)
+		{
+			if (!Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
+			{
+				return;
+			}
+
+			foreach (Database.Ticket ticket in ownTickets)
+			{
+				try
+				{
+					DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+					if (channel?.GuildId == e.Guild.Id)
+					{
+						await channel.AddOverwriteAsync(e.Member, Permissions.AccessChannels, Permissions.None);
+						DiscordEmbed message = new DiscordEmbedBuilder()
+							.WithColor(DiscordColor.Green)
+							.WithDescription("User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has rejoined the server, and has been re-added to the ticket.");
+						await channel.SendMessageAsync(message);
+					}
+				}
+				catch (Exception) { }
+			}
+		}
+
+		internal async Task OnMemberRemoved(DiscordClient client, Guild​Member​Remove​Event​Args e)
+		{
+			if (Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
+			{
+				foreach (Database.Ticket ticket in ownTickets)
+				{
+					try
+					{
+						DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+						if (channel?.GuildId == e.Guild.Id)
+						{
+							DiscordEmbed message = new DiscordEmbedBuilder()
+								.WithColor(DiscordColor.Red)
+								.WithDescription("User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server.");
+							await channel.SendMessageAsync(message);
+						}
+					}
+					catch (Exception) { }
+				}
+			}
+
+			if (Database.TryGetAssignedTickets(e.Member.Id, out List<Database.Ticket> assignedTickets) && Config.logChannel != 0)
+			{
+				DiscordChannel logChannel = await client.GetChannelAsync(Config.logChannel);
+				if (logChannel != null)
+				{
+
+					foreach (Database.Ticket ticket in assignedTickets)
+					{
+						try
+						{
+							DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+							if (channel?.GuildId == e.Guild.Id)
+							{
+								DiscordEmbed message = new DiscordEmbedBuilder()
+									.WithColor(DiscordColor.Red)
+									.WithDescription("Assigned staff member '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server: <#" + channel.Id + ">");
+								await logChannel.SendMessageAsync(message);
+							}
+						}
+						catch (Exception) { }
+					}
+				}
+			}
+		}
+
+		private string ParseFailedCheck(CheckBaseAttribute attr)
+		{
+			switch (attr)
+			{
+				case CooldownAttribute _:
+					return "You cannot use do that so often!";
+				case RequireOwnerAttribute _:
+					return "Only the server owner can use that command!";
+				case RequirePermissionsAttribute _:
+					return "You don't have permission to do that!";
+				case RequireRolesAttribute _:
+					return "You do not have a required role!";
+				case RequireUserPermissionsAttribute _:
+					return "You don't have permission to do that!";
+				case RequireNsfwAttribute _:
+					return "This command can only be used in an NSFW channel!";
+				default:
+					return "Unknown Discord API error occured, please try again later.";
+			}
+		}
+	}
+}

SupportChild/Properties/Resources.Designer.cs

@@ -0,0 +1,73 @@
+//------------------------------------------------------------------------------
+// <auto-generated>
+//     This code was generated by a tool.
+//     Runtime Version:4.0.30319.42000
+//
+//     Changes to this file may cause incorrect behavior and will be lost if
+//     the code is regenerated.
+// </auto-generated>
+//------------------------------------------------------------------------------
+
+namespace SupportChild.Properties {
+    using System;
+    
+    
+    /// <summary>
+    ///   A strongly-typed resource class, for looking up localized strings, etc.
+    /// </summary>
+    // This class was auto-generated by the StronglyTypedResourceBuilder
+    // class via a tool like ResGen or Visual Studio.
+    // To add or remove a member, edit your .ResX file then rerun ResGen
+    // with the /str option, or rebuild your VS project.
+    [global::System.CodeDom.Compiler.GeneratedCodeAttribute("System.Resources.Tools.StronglyTypedResourceBuilder", "17.0.0.0")]
+    [global::System.Diagnostics.DebuggerNonUserCodeAttribute()]
+    [global::System.Runtime.CompilerServices.CompilerGeneratedAttribute()]
+    internal class Resources {
+        
+        private static global::System.Resources.ResourceManager resourceMan;
+        
+        private static global::System.Globalization.CultureInfo resourceCulture;
+        
+        [global::System.Diagnostics.CodeAnalysis.SuppressMessageAttribute("Microsoft.Performance", "CA1811:AvoidUncalledPrivateCode")]
+        internal Resources() {
+        }
+        
+        /// <summary>
+        ///   Returns the cached ResourceManager instance used by this class.
+        /// </summary>
+        [global::System.ComponentModel.EditorBrowsableAttribute(global::System.ComponentModel.EditorBrowsableState.Advanced)]
+        internal static global::System.Resources.ResourceManager ResourceManager {
+            get {
+                if (object.ReferenceEquals(resourceMan, null)) {
+                    global::System.Resources.ResourceManager temp = new global::System.Resources.ResourceManager("SupportChild.Properties.Resources", typeof(Resources).Assembly);
+                    resourceMan = temp;
+                }
+                return resourceMan;
+            }
+        }
+        
+        /// <summary>
+        ///   Overrides the current thread's CurrentUICulture property for all
+        ///   resource lookups using this strongly typed resource class.
+        /// </summary>
+        [global::System.ComponentModel.EditorBrowsableAttribute(global::System.ComponentModel.EditorBrowsableState.Advanced)]
+        internal static global::System.Globalization.CultureInfo Culture {
+            get {
+                return resourceCulture;
+            }
+            set {
+                resourceCulture = value;
+            }
+        }
+        
+        /// <summary>
+        ///   Looks up a localized resource of type System.Byte[].
+        /// </summary>
+        internal static byte[] default_config {
+            get {
+                object obj = ResourceManager.GetObject("default_config", resourceCulture);
+                return ((byte[])(obj));
+            }
+        }
+    }
+}

SupportChild/Properties/Resources.resx

@@ -0,0 +1,123 @@
+<?xml version="1.0" encoding="utf-8"?>
+<root>
+  <!-- 
+    Microsoft ResX Schema 
+    
+    Version 2.0
+    
+    The primary goals of this format is to allow a simple XML format 
+    that is mostly human readable. The generation and parsing of the 
+    various data types are done through the TypeConverter classes 
+    associated with the data types.
+    
+    Example:
+    
+    ... ado.net/XML headers & schema ...
+    <resheader name="resmimetype">text/microsoft-resx</resheader>
+    <resheader name="version">2.0</resheader>
+    <resheader name="reader">System.Resources.ResXResourceReader, System.Windows.Forms, ...</resheader>
+    <resheader name="writer">System.Resources.ResXResourceWriter, System.Windows.Forms, ...</resheader>
+    <data name="Name1"><value>this is my long string</value><comment>this is a comment</comment></data>
+    <data name="Color1" type="System.Drawing.Color, System.Drawing">Blue</data>
+    <data name="Bitmap1" mimetype="application/x-microsoft.net.object.binary.base64">
+        <value>[base64 mime encoded serialized .NET Framework object]</value>
+    </data>
+    <data name="Icon1" type="System.Drawing.Icon, System.Drawing" mimetype="application/x-microsoft.net.object.bytearray.base64">
+        <value>[base64 mime encoded string representing a byte array form of the .NET Framework object]</value>
+        <comment>This is a comment</comment>
+    </data>
+                
+    There are any number of "resheader" rows that contain simple 
+    name/value pairs.
+    
+    Each data row contains a name, and value. The row also contains a 
+    type or mimetype. Type corresponds to a .NET class that support 
+    text/value conversion through the TypeConverter architecture. 
+    Classes that don't support this are serialized and stored with the 
+    mimetype set.
+    
+    The mimetype is used for serialized objects, and tells the 
+    ResXResourceReader how to depersist the object. This is currently not 
+    extensible. For a given mimetype the value must be set accordingly:
+    
+    Note - application/x-microsoft.net.object.binary.base64 is the format 
+    that the ResXResourceWriter will generate, however the reader can 
+    read any of the formats listed below.
+    
+    mimetype: application/x-microsoft.net.object.binary.base64
+    value   : The object must be serialized with 
+            : System.Runtime.Serialization.Formatters.Binary.BinaryFormatter
+            : and then encoded with base64 encoding.
+    
+    mimetype: application/x-microsoft.net.object.soap.base64
+    value   : The object must be serialized with 
+            : System.Runtime.Serialization.Formatters.Soap.SoapFormatter
+            : and then encoded with base64 encoding.
+    mimetype: application/x-microsoft.net.object.bytearray.base64
+    value   : The object must be serialized into a byte array 
+            : using a System.ComponentModel.TypeConverter
+            : and then encoded with base64 encoding.
+    -->
+  <xsd:schema id="root" xmlns="" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
+    <xsd:import namespace="http://www.w3.org/XML/1998/namespace" />
+    <xsd:element name="root" msdata:IsDataSet="true">
+      <xsd:complexType>
+        <xsd:choice maxOccurs="unbounded">
+          <xsd:element name="metadata">
+            <xsd:complexType>
+              <xsd:sequence>
+                <xsd:element name="value" type="xsd:string" minOccurs="0" />
+              </xsd:sequence>
+              <xsd:attribute name="name" use="required" type="xsd:string" />
+              <xsd:attribute name="type" type="xsd:string" />
+              <xsd:attribute name="mimetype" type="xsd:string" />
+              <xsd:attribute ref="xml:space" />
+            </xsd:complexType>
+          </xsd:element>
+          <xsd:element name="assembly">
+            <xsd:complexType>
+              <xsd:attribute name="alias" type="xsd:string" />
+              <xsd:attribute name="name" type="xsd:string" />
+            </xsd:complexType>
+          </xsd:element>
+          <xsd:element name="data">
+            <xsd:complexType>
+              <xsd:sequence>
+                <xsd:element name="value" type="xsd:string" minOccurs="0" msdata:Ordinal="1" />
+                <xsd:element name="comment" type="xsd:string" minOccurs="0" msdata:Ordinal="2" />
+              </xsd:sequence>
+              <xsd:attribute name="name" type="xsd:string" use="required" msdata:Ordinal="1" />
+              <xsd:attribute name="type" type="xsd:string" msdata:Ordinal="3" />
+              <xsd:attribute name="mimetype" type="xsd:string" msdata:Ordinal="4" />
+              <xsd:attribute ref="xml:space" />
+            </xsd:complexType>
+          </xsd:element>
+          <xsd:element name="resheader">
+            <xsd:complexType>
+              <xsd:sequence>
+                <xsd:element name="value" type="xsd:string" minOccurs="0" msdata:Ordinal="1" />
+              </xsd:sequence>
+              <xsd:attribute name="name" type="xsd:string" use="required" />
+            </xsd:complexType>
+          </xsd:element>
+        </xsd:choice>
+      </xsd:complexType>
+    </xsd:element>
+  </xsd:schema>
+  <resheader name="resmimetype">
+    <value>text/microsoft-resx</value>
+  </resheader>
+  <resheader name="version">
+    <value>2.0</value>
+  </resheader>
+  <resheader name="reader">
+    <value>System.Resources.ResXResourceReader, System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
+  </resheader>
+  <resheader name="writer">
+    <value>System.Resources.ResXResourceWriter, System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
+  </resheader>
+  <assembly alias="System.Windows.Forms" name="System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
+  <data name="default_config" type="System.Resources.ResXFileRef, System.Windows.Forms">
+    <value>..\default_config.yml;System.Byte[], mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
+  </data>
+</root>

SupportChild/SupportChild.cs

@@ -0,0 +1,163 @@
+using System;
+using System.IO;
+using System.Reflection;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.CommandsNext;
+using Microsoft.Extensions.Logging;
+using SupportChild.Commands;
+
+namespace SupportChild
+{
+	internal class SupportChild
+	{
+		internal static SupportChild instance;
+
+		private DiscordClient discordClient = null;
+		private CommandsNextExtension commands = null;
+		private EventHandler eventHandler;
+
+		static void Main(string[] args)
+		{
+			new SupportChild().MainAsync().GetAwaiter().GetResult();
+		}
+
+		private async Task MainAsync()
+		{
+			instance = this;
+
+			Console.WriteLine("Starting SupportChild version " + GetVersion() + "...");
+			try
+			{
+				this.Reload();
+
+				// Block this task until the program is closed.
+				await Task.Delay(-1);
+			}
+			catch (Exception e)
+			{
+				Console.WriteLine("Fatal error:");
+				Console.WriteLine(e);
+				Console.ReadLine();
+			}
+		}
+
+		public static DiscordClient GetClient()
+		{
+			return instance.discordClient;
+		}
+
+		public static string GetVersion()
+		{
+			Version version = Assembly.GetEntryAssembly()?.GetName().Version;
+			return version?.Major + "." + version?.Minor + "." + version?.Build + (version?.Revision == 0 ? "" : "-" + (char)(64 + version?.Revision ?? 0));
+		}
+
+		public async void Reload()
+		{
+			if (this.discordClient != null)
+			{
+				await this.discordClient.DisconnectAsync();
+				this.discordClient.Dispose();
+				Console.WriteLine("Discord client disconnected.");
+			}
+
+			Console.WriteLine("Loading config \"" + Directory.GetCurrentDirectory() + Path.DirectorySeparatorChar + "config.yml\"");
+			Config.LoadConfig();
+
+			// Check if token is unset
+			if (Config.token == "<add-token-here>" || Config.token == "")
+			{
+				Console.WriteLine("You need to set your bot token in the config and start the bot again.");
+				throw new ArgumentException("Invalid Discord bot token");
+			}
+
+			// Database connection and setup
+			try
+			{
+				Console.WriteLine("Connecting to database... (" + Config.hostName + ":" + Config.port + ")");
+				Database.SetConnectionString(Config.hostName, Config.port, Config.database, Config.username, Config.password);
+				Database.SetupTables();
+			}
+			catch (Exception e)
+			{
+				Console.WriteLine("Could not set up database tables, please confirm connection settings, status of the server and permissions of MySQL user. Error: " + e);
+				throw;
+			}
+
+			Console.WriteLine("Setting up Discord client...");
+
+			// Checking log level
+			if (!Enum.TryParse(Config.logLevel, true, out LogLevel logLevel))
+			{
+				Console.WriteLine("Log level '" + Config.logLevel + "' invalid, using 'Information' instead.");
+				logLevel = LogLevel.Information;
+			}
+
+			// Setting up client configuration
+			DiscordConfiguration cfg = new DiscordConfiguration
+			{
+				Token = Config.token,
+				TokenType = TokenType.Bot,
+				MinimumLogLevel = logLevel,
+				AutoReconnect = true,
+				Intents = DiscordIntents.All
+			};
+
+			this.discordClient = new DiscordClient(cfg);
+
+			this.eventHandler = new EventHandler(this.discordClient);
+
+			Console.WriteLine("Hooking events...");
+			this.discordClient.Ready += this.eventHandler.OnReady;
+			this.discordClient.GuildAvailable += this.eventHandler.OnGuildAvailable;
+			this.discordClient.ClientErrored += this.eventHandler.OnClientError;
+			this.discordClient.MessageCreated += this.eventHandler.OnMessageCreated;
+			this.discordClient.GuildMemberAdded += this.eventHandler.OnMemberAdded;
+			this.discordClient.GuildMemberRemoved += this.eventHandler.OnMemberRemoved;
+			if (Config.reactionMessage != 0)
+			{
+				this.discordClient.MessageReactionAdded += this.eventHandler.OnReactionAdded;
+			}
+
+			Console.WriteLine("Registering commands...");
+			commands = discordClient.UseCommandsNext(new CommandsNextConfiguration
+			{
+				StringPrefixes = new[] { Config.prefix }
+			});
+
+			this.commands.RegisterCommands<AddCommand>();
+			this.commands.RegisterCommands<AddMessageCommand>();
+			this.commands.RegisterCommands<AddStaffCommand>();
+			this.commands.RegisterCommands<AssignCommand>();
+			this.commands.RegisterCommands<BlacklistCommand>();
+			this.commands.RegisterCommands<CloseCommand>();
+			this.commands.RegisterCommands<ListAssignedCommand>();
+			this.commands.RegisterCommands<ListCommand>();
+			this.commands.RegisterCommands<ListOldestCommand>();
+			this.commands.RegisterCommands<ListUnassignedCommand>();
+			this.commands.RegisterCommands<MoveCommand>();
+			this.commands.RegisterCommands<NewCommand>();
+			this.commands.RegisterCommands<RandomAssignCommand>();
+			this.commands.RegisterCommands<ReloadCommand>();
+			this.commands.RegisterCommands<RemoveMessageCommand>();
+			this.commands.RegisterCommands<RemoveStaffCommand>();
+			this.commands.RegisterCommands<SayCommand>();
+			this.commands.RegisterCommands<SetSummaryCommand>();
+			this.commands.RegisterCommands<SetTicketCommand>();
+			this.commands.RegisterCommands<StatusCommand>();
+			this.commands.RegisterCommands<SummaryCommand>();
+			this.commands.RegisterCommands<ToggleActiveCommand>();
+			this.commands.RegisterCommands<TranscriptCommand>();
+			this.commands.RegisterCommands<UnassignCommand>();
+			this.commands.RegisterCommands<UnblacklistCommand>();
+			this.commands.RegisterCommands<UnsetTicketCommand>();
+
+			Console.WriteLine("Hooking command events...");
+			this.commands.CommandErrored += this.eventHandler.OnCommandError;
+
+			Console.WriteLine("Connecting to Discord...");
+			await this.discordClient.ConnectAsync();
+		}
+	}
+}

SupportChild/SupportChild.csproj

@@ -0,0 +1,60 @@
+<Project Sdk="Microsoft.NET.Sdk">
+  
+    <PropertyGroup>
+    <OutputType>Exe</OutputType>
+    <TargetFramework>net5.0</TargetFramework>
+    <Version>1.1.0</Version>
+    <StartupObject>SupportChild.SupportChild</StartupObject>
+    <Authors>EmotionChild</Authors>
+    <Product />
+    <PackageProjectUrl>https://github.com/EmotionChild/SupportChild</PackageProjectUrl>
+    <RepositoryUrl>https://github.com/EmotionChild/SupportChild</RepositoryUrl>
+    <RepositoryType>Git</RepositoryType>
+    <PackageLicenseFile>LICENSE</PackageLicenseFile>
+    <PackageIconUrl></PackageIconUrl>
+    <Description>A Discord support bot build for the Ellie's Home Discord server</Description>
+    <AssemblyVersion>2.5.0.0</AssemblyVersion>
+    <FileVersion>2.5.0.0</FileVersion>
+    <NeutralLanguage>en</NeutralLanguage>
+  </PropertyGroup>
+  
+  <ItemGroup>
+    <PackageReference Include="DSharpPlus" Version="4.1.0" />
+    <PackageReference Include="DSharpPlus.CommandsNext" Version="4.1.0" />
+    <PackageReference Include="DSharpPlus.Interactivity" Version="4.1.0" />
+    <PackageReference Include="JsonExtensions" Version="1.2.0" />
+    <PackageReference Include="MiniRazor.CodeGen" Version="2.2.0" />
+    <PackageReference Include="MySql.Data" Version="8.0.28" />
+    <PackageReference Include="Newtonsoft.Json" Version="13.0.1" />
+    <PackageReference Include="Polly" Version="7.2.3" />
+    <PackageReference Include="Superpower" Version="3.0.0" />
+    <PackageReference Include="Tyrrrz.Extensions" Version="1.6.5" />
+    <PackageReference Include="YamlDotNet" Version="11.2.1" />
+  </ItemGroup>
+
+  <ItemGroup>
+    <Compile Update="Properties\Resources.Designer.cs">
+      <DesignTime>True</DesignTime>
+      <AutoGen>True</AutoGen>
+      <DependentUpon>Resources.resx</DependentUpon>
+    </Compile>
+  </ItemGroup>
+
+  <ItemGroup>
+    <EmbeddedResource Update="Properties\Resources.resx">
+      <Generator>ResXFileCodeGenerator</Generator>
+      <LastGenOutput>Resources.Designer.cs</LastGenOutput>
+    </EmbeddedResource>
+  </ItemGroup>
+
+  <ItemGroup>
+    <Folder Include="lib\" />
+  </ItemGroup>
+
+  <ItemGroup>
+    <Reference Include="DiscordChatExporter.Core">
+      <HintPath>lib\DiscordChatExporter.Core.dll</HintPath>
+    </Reference>
+  </ItemGroup>
+
+</Project>

SupportChild/Transcriber.cs

@@ -0,0 +1,62 @@
+using System.IO;
+using System.Threading.Tasks;
+
+using DiscordChatExporter.Core.Discord;
+using DiscordChatExporter.Core.Discord.Data;
+using DiscordChatExporter.Core.Exceptions;
+using DiscordChatExporter.Core.Exporting;
+using DiscordChatExporter.Core.Exporting.Filtering;
+using DiscordChatExporter.Core.Exporting.Partitioning;
+using DiscordChatExporter.Core.Utils.Extensions;
+
+namespace SupportChild
+{
+	internal static class Transcriber
+	{
+		internal static async Task ExecuteAsync(ulong channelID, uint ticketID)
+		{
+			DiscordClient discordClient = new DiscordClient(new AuthToken(AuthTokenKind.Bot, Config.token));
+			ChannelExporter Exporter = new ChannelExporter(discordClient);
+
+			if (!Directory.Exists("./transcripts"))
+			{
+				Directory.CreateDirectory("./transcripts");
+			}
+
+			string dateFormat = "yyyy-MMM-dd HH:mm";
+
+			// Configure settings
+			if (Config.timestampFormat != "")
+				dateFormat = Config.timestampFormat;
+
+			Channel channel = await discordClient.GetChannelAsync(new Snowflake(channelID));
+			Guild guild = await discordClient.GetGuildAsync(channel.GuildId);
+
+			ExportRequest request = new ExportRequest(
+				guild: guild,
+				channel: channel,
+				outputPath: GetPath(ticketID),
+				format: ExportFormat.HtmlDark,
+				after: null,
+				before: null,
+				partitionLimit: PartitionLimit.Null,
+				messageFilter: MessageFilter.Null,
+				shouldDownloadMedia: false,
+				shouldReuseMedia: false,
+				dateFormat: dateFormat
+			);
+
+			await Exporter.ExportChannelAsync(request);
+		}
+
+		internal static string GetPath(uint ticketNumber)
+		{
+			return "./transcripts/" + GetFilename(ticketNumber);
+		}
+
+		internal static string GetFilename(uint ticketNumber)
+		{
+			return "ticket-" + ticketNumber.ToString("00000") + ".html";
+		}
+	}
+}

SupportChild/Utilities.cs

@@ -0,0 +1,71 @@
+using System;
+using System.Collections.Generic;
+using System.Security.Cryptography;
+using DSharpPlus.Entities;
+
+namespace SupportChild
+{
+	public static class Utilities
+	{
+		public static List<T> RandomizeList<T>(List<T> list)
+		{
+			RNGCryptoServiceProvider provider = new RNGCryptoServiceProvider();
+			int n = list.Count;
+			while (n > 1)
+			{
+				byte[] box = new byte[1];
+				do provider.GetBytes(box);
+				while (!(box[0] < n * (Byte.MaxValue / n)));
+				int k = (box[0] % n);
+				n--;
+				T value = list[k];
+				list[k] = list[n];
+				list[n] = value;
+			}
+
+			return list;
+		}
+
+		public static string[] ParseIDs(string args)
+		{
+			if (string.IsNullOrEmpty(args))
+			{
+				return new string[0];
+			}
+			return args.Trim().Replace("<@!", "").Replace("<@", "").Replace(">", "").Split();
+		}
+
+		public static LinkedList<string> ParseListIntoMessages(List<string> listItems)
+		{
+			LinkedList<string> messages = new LinkedList<string>();
+
+			foreach (string listItem in listItems)
+			{
+				if (messages.Last?.Value?.Length + listItem?.Length < 2048)
+				{
+					messages.Last.Value += listItem;
+				}
+				else
+				{
+					messages.AddLast(listItem);
+				}
+			}
+
+			return messages;
+		}
+
+		public static DiscordRole GetRoleByName(DiscordGuild guild, string Name)
+		{
+			Name = Name.Trim().ToLower();
+			foreach (DiscordRole role in guild.Roles.Values)
+			{
+				if (role.Name.ToLower().StartsWith(Name))
+				{
+					return role;
+				}
+			}
+
+			return null;
+		}
+	}
+}

SupportChild/default_config.yml

@@ -0,0 +1,84 @@
+bot:
+    # Bot token.
+    token: "<add-token-here>"
+    # Command prefix.
+    prefix: "+"
+    # Channel where ticket logs are posted (recommended)
+    log-channel: 000000000000000000
+    # Category where the ticket will be created, it will have the same permissions of that ticket plus read permissions for the user opening the ticket (recommended)
+    ticket-category: 000000000000000000
+    # A message which will open new tickets when users react to it (optional)
+    reaction-message: 000000000000000000
+    # Message posted when a ticket is opened.
+    welcome-message: "Please describe your issue below, and include all information needed for us to help you."
+    # Decides what messages are shown in console
+    # Possible values are: Critical, Error, Warning, Information, Debug.
+    console-log-level: "Information"
+    # Format for timestamps in transcripts and google sheets if used
+    timestamp-format: "yyyy-MM-dd HH:mm"
+    # Whether or not staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
+    random-assignment: true
+    # If set to true the rasssign command will include staff members set as inactive if a specific role is specified in the command.
+    # This can be useful if you have admins set as inactive to not automatically recieve tickets and then have moderators elevate tickets when needed.
+    random-assign-role-override: true
+    # Sets the type of activity for the bot to display in its presence status
+    # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing
+    presence-type: "ListeningTo"
+    # Sets the activity text shown in the bot's status
+    presence-text: "+new"
+
+notifications:
+    # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time
+    # Other staff members and bots do not trigger this.
+    ticket-updated: true
+    # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days.
+    ticket-updated-delay: 0.5
+    # Notifies staff when they are assigned to tickets
+    assignment: true
+    # Notifies the user opening the ticket that their ticket was closed and includes the transcript
+    closing: true
+
+database:
+    # Address and port of the mysql server
+    address: "127.0.0.1"
+    port: 3306
+    # Name of the database to use
+    name: "supportbot"
+    # Username and password for authentication
+    user: ""
+    password: ""
+
+# Set up which roles are allowed to use different commands.
+# Example:
+#   new: [ 000000000000000000, 111111111111111111 ]
+# They are grouped into suggested command groups below for first time setup.
+permissions:
+    # Public commands
+    close: []
+    list: []
+    new: []
+    say: []
+    status: []
+    summary: []
+    transcript: []
+    # Moderator commands
+    add: []
+    addmessage: []
+    assign: []
+    blacklist: []
+    listassigned: []
+    listoldest: []
+    listunassigned: []
+    move: []
+    rassign: []
+    removemessage: []
+    setsummary: []
+    toggleactive: []
+    unassign: []
+    unblacklist: []
+    # Admin commands
+    addstaff: []
+    reload: []
+    removestaff: []
+    setticket: []
+    unsetticket: []