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GNU GENERAL PUBLIC LICENSE
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Copyright (C) 2007 Free Software Foundation, Inc. <https://fsf.org/>
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9. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or
run a copy of the Program. Ancillary propagation of a covered work
occurring solely as a consequence of using peer-to-peer transmission
to receive a copy likewise does not require acceptance. However,
nothing other than this License grants you permission to propagate or
modify any covered work. These actions infringe copyright if you do
not accept this License. Therefore, by modifying or propagating a
covered work, you indicate your acceptance of this License to do so.
10. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically
receives a license from the original licensors, to run, modify and
propagate that work, subject to this License. You are not responsible
for enforcing compliance by third parties with this License.
An "entity transaction" is a transaction transferring control of an
organization, or substantially all assets of one, or subdividing an
organization, or merging organizations. If propagation of a covered
work results from an entity transaction, each party to that
transaction who receives a copy of the work also receives whatever
licenses to the work the party's predecessor in interest had or could
give under the previous paragraph, plus a right to possession of the
Corresponding Source of the work from the predecessor in interest, if
the predecessor has it or can get it with reasonable efforts.
You may not impose any further restrictions on the exercise of the
rights granted or affirmed under this License. For example, you may
not impose a license fee, royalty, or other charge for exercise of
rights granted under this License, and you may not initiate litigation
(including a cross-claim or counterclaim in a lawsuit) alleging that
any patent claim is infringed by making, using, selling, offering for
sale, or importing the Program or any portion of it.
11. Patents.
A "contributor" is a copyright holder who authorizes use under this
License of the Program or a work on which the Program is based. The
work thus licensed is called the contributor's "contributor version".
A contributor's "essential patent claims" are all patent claims
owned or controlled by the contributor, whether already acquired or
hereafter acquired, that would be infringed by some manner, permitted
by this License, of making, using, or selling its contributor version,
but do not include claims that would be infringed only as a
consequence of further modification of the contributor version. For
purposes of this definition, "control" includes the right to grant
patent sublicenses in a manner consistent with the requirements of
this License.
Each contributor grants you a non-exclusive, worldwide, royalty-free
patent license under the contributor's essential patent claims, to
make, use, sell, offer for sale, import and otherwise run, modify and
propagate the contents of its contributor version.
In the following three paragraphs, a "patent license" is any express
agreement or commitment, however denominated, not to enforce a patent
(such as an express permission to practice a patent or covenant not to
sue for patent infringement). To "grant" such a patent license to a
party means to make such an agreement or commitment not to enforce a
patent against the party.
If you convey a covered work, knowingly relying on a patent license,
and the Corresponding Source of the work is not available for anyone
to copy, free of charge and under the terms of this License, through a
publicly available network server or other readily accessible means,
then you must either (1) cause the Corresponding Source to be so
available, or (2) arrange to deprive yourself of the benefit of the
patent license for this particular work, or (3) arrange, in a manner
consistent with the requirements of this License, to extend the patent
license to downstream recipients. "Knowingly relying" means you have
actual knowledge that, but for the patent license, your conveying the
covered work in a country, or your recipient's use of the covered work
in a country, would infringe one or more identifiable patents in that
country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or
arrangement, you convey, or propagate by procuring conveyance of, a
covered work, and grant a patent license to some of the parties
receiving the covered work authorizing them to use, propagate, modify
or convey a specific copy of the covered work, then the patent license
you grant is automatically extended to all recipients of the covered
work and works based on it.
A patent license is "discriminatory" if it does not include within
the scope of its coverage, prohibits the exercise of, or is
conditioned on the non-exercise of one or more of the rights that are
specifically granted under this License. You may not convey a covered
work if you are a party to an arrangement with a third party that is
in the business of distributing software, under which you make payment
to the third party based on the extent of your activity of conveying
the work, and under which the third party grants, to any of the
parties who would receive the covered work from you, a discriminatory
patent license (a) in connection with copies of the covered work
conveyed by you (or copies made from those copies), or (b) primarily
for and in connection with specific products or compilations that
contain the covered work, unless you entered into that arrangement,
or that patent license was granted, prior to 28 March 2007.
Nothing in this License shall be construed as excluding or limiting
any implied license or other defenses to infringement that may
otherwise be available to you under applicable patent law.
12. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or
otherwise) that contradict the conditions of this License, they do not
excuse you from the conditions of this License. If you cannot convey a
covered work so as to satisfy simultaneously your obligations under this
License and any other pertinent obligations, then as a consequence you may
not convey it at all. For example, if you agree to terms that obligate you
to collect a royalty for further conveying from those to whom you convey
the Program, the only way you could satisfy both those terms and this
License would be to refrain entirely from conveying the Program.
13. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have
permission to link or combine any covered work with a work licensed
under version 3 of the GNU Affero General Public License into a single
combined work, and to convey the resulting work. The terms of this
License will continue to apply to the part which is the covered work,
but the special requirements of the GNU Affero General Public License,
section 13, concerning interaction through a network will apply to the
combination as such.
14. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of
the GNU General Public License from time to time. Such new versions will
be similar in spirit to the present version, but may differ in detail to
address new problems or concerns.
Each version is given a distinguishing version number. If the
Program specifies that a certain numbered version of the GNU General
Public License "or any later version" applies to it, you have the
option of following the terms and conditions either of that numbered
version or of any later version published by the Free Software
Foundation. If the Program does not specify a version number of the
GNU General Public License, you may choose any version ever published
by the Free Software Foundation.
If the Program specifies that a proxy can decide which future
versions of the GNU General Public License can be used, that proxy's
public statement of acceptance of a version permanently authorizes you
to choose that version for the Program.
Later license versions may give you additional or different
permissions. However, no additional obligations are imposed on any
author or copyright holder as a result of your choosing to follow a
later version.
15. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY
APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT
HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
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IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF
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GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE
USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF
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PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
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17. Interpretation of Sections 15 and 16.
If the disclaimer of warranty and limitation of liability provided
above cannot be given local legal effect according to their terms,
reviewing courts shall apply local law that most closely approximates
an absolute waiver of all civil liability in connection with the
Program, unless a warranty or assumption of liability accompanies a
copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest
possible use to the public, the best way to achieve this is to make it
free software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest
to attach them to the start of each source file to most effectively
state the exclusion of warranty; and each file should have at least
the "copyright" line and a pointer to where the full notice is found.
<one line to give the program's name and a brief idea of what it does.>
Copyright (C) <year> <name of author>
This program is free software: you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation, either version 3 of the License, or
(at your option) any later version.
This program is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with this program. If not, see <https://www.gnu.org/licenses/>.
Also add information on how to contact you by electronic and paper mail.
If the program does terminal interaction, make it output a short
notice like this when it starts in an interactive mode:
<program> Copyright (C) <year> <name of author>
This program comes with ABSOLUTELY NO WARRANTY; for details type `show w'.
This is free software, and you are welcome to redistribute it
under certain conditions; type `show c' for details.
The hypothetical commands `show w' and `show c' should show the appropriate
parts of the General Public License. Of course, your program's commands
might be different; for a GUI interface, you would use an "about box".
You should also get your employer (if you work as a programmer) or school,
if any, to sign a "copyright disclaimer" for the program, if necessary.
For more information on this, and how to apply and follow the GNU GPL, see
<https://www.gnu.org/licenses/>.
The GNU General Public License does not permit incorporating your program
into proprietary programs. If your program is a subroutine library, you
may consider it more useful to permit linking proprietary applications with
the library. If this is what you want to do, use the GNU Lesser General
Public License instead of this License. But first, please read
<https://www.gnu.org/licenses/why-not-lgpl.html>.

25
SupportChild.sln Normal file
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Microsoft Visual Studio Solution File, Format Version 12.00
# Visual Studio Version 17
VisualStudioVersion = 17.0.32126.317
MinimumVisualStudioVersion = 10.0.40219.1
Project("{FAE04EC0-301F-11D3-BF4B-00C04F79EFBC}") = "SupportChild", "SupportChild\SupportChild.csproj", "{9124DF58-D261-4906-8ECA-D853DEBE07D4}"
EndProject
Global
GlobalSection(SolutionConfigurationPlatforms) = preSolution
Debug|Any CPU = Debug|Any CPU
Release|Any CPU = Release|Any CPU
EndGlobalSection
GlobalSection(ProjectConfigurationPlatforms) = postSolution
{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Debug|Any CPU.ActiveCfg = Debug|Any CPU
{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Debug|Any CPU.Build.0 = Debug|Any CPU
{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Release|Any CPU.ActiveCfg = Release|Any CPU
{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Release|Any CPU.Build.0 = Release|Any CPU
EndGlobalSection
GlobalSection(SolutionProperties) = preSolution
HideSolutionNode = FALSE
EndGlobalSection
GlobalSection(ExtensibilityGlobals) = postSolution
SolutionGuid = {B2CD3447-A8BA-4B02-9E08-A75CBBD2BDCB}
EndGlobalSection
EndGlobal

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using System;
using System.Threading.Tasks;
using DSharpPlus;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class AddCommand : BaseCommandModule
{
[Command("add")]
[Description("Adds a user to a ticket.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "add"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the add command but did not have permission.");
return;
}
// Check if ticket exists in the database
if (!Database.IsOpenTicket(command.Channel.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
string[] parsedArgs = Utilities.ParseIDs(command.RawArgumentString);
foreach (string parsedArg in parsedArgs)
{
if (!ulong.TryParse(parsedArg, out ulong userID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
continue;
}
DiscordMember mentionedMember;
try
{
mentionedMember = await command.Guild.GetMemberAsync(userID);
}
catch (Exception)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not find user on this server)"
};
await command.RespondAsync(error);
continue;
}
try
{
await command.Channel.AddOverwriteAsync(mentionedMember, Permissions.AccessChannels, Permissions.None);
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Added " + mentionedMember.Mention + " to ticket."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = mentionedMember.Mention + " was added to " + command.Channel.Mention +
" by " + command.Member.Mention + "."
};
await logChannel.SendMessageAsync(logMessage);
}
}
catch (Exception)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Could not add <@" + parsedArg + "> to ticket, unknown error occured."
};
await command.RespondAsync(message);
}
}
}
}
}

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using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
namespace SupportChild.Commands
{
public class AddMessageCommand : BaseCommandModule
{
[Command("addmessage")]
[Description("Adds a new message for the 'say' command.")]
public async Task OnExecute(CommandContext command, string identifier, [RemainingText] string message)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "addmessage"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the addmessage command but did not have permission.");
return;
}
if (string.IsNullOrEmpty(message))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "No message specified."
};
await command.RespondAsync(error);
return;
}
if (Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "There is already a message with that identifier."
};
await command.RespondAsync(error);
return;
}
if (Database.AddMessage(identifier, command.Member.Id, message))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Message added."
};
await command.RespondAsync(error);
return;
}
else
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Failed adding the message to the database."
};
await command.RespondAsync(error);
return;
}
}
}
}

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using System;
using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using MySql.Data.MySqlClient;
namespace SupportChild.Commands
{
public class AddStaffCommand : BaseCommandModule
{
[Command("addstaff")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "addstaff"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the addstaff command but did not have permission.");
return;
}
ulong userID;
string[] parsedArgs = Utilities.ParseIDs(commandArgs);
if (!parsedArgs.Any())
{
userID = command.Member.Id;
}
else if (!ulong.TryParse(parsedArgs[0], out userID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
return;
}
DiscordMember member;
try
{
member = await command.Guild.GetMemberAsync(userID);
}
catch (Exception)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not find user on this server)"
};
await command.RespondAsync(error);
return;
}
using (MySqlConnection c = Database.GetConnection())
{
MySqlCommand cmd = Database.IsStaff(userID) ? new MySqlCommand(@"UPDATE staff SET name = @name WHERE user_id = @user_id", c) : new MySqlCommand(@"INSERT INTO staff (user_id, name) VALUES (@user_id, @name);", c);
c.Open();
cmd.Parameters.AddWithValue("@user_id", userID);
cmd.Parameters.AddWithValue("@name", member.DisplayName);
cmd.ExecuteNonQuery();
cmd.Dispose();
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = member.Mention + " was added to staff."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = member.Mention + " was added to staff.\n",
};
await logChannel.SendMessageAsync(logMessage);
}
}
}
}
}

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using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class AssignCommand : BaseCommandModule
{
[Command("assign")]
[Description("Assigns a staff member to a ticket.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "assign"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the assign command but did not have permission.");
return;
}
// Check if ticket exists in the database
if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
ulong staffID;
string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
if (!parsedMessage.Any())
{
staffID = command.Member.Id;
}
else if (!ulong.TryParse(parsedMessage[0], out staffID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
return;
}
DiscordMember staffMember = null;
try
{
staffMember = await command.Guild.GetMemberAsync(staffID);
}
catch (NotFoundException) { }
if (staffMember == null)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Could not find user."
};
await command.RespondAsync(error);
return;
}
if (!Database.IsStaff(staffMember.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: User is not registered as staff."
};
await command.RespondAsync(error);
return;
}
if (!Database.AssignStaff(ticket, staffID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
};
await command.RespondAsync(error);
return;
}
DiscordEmbed feedback = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Assigned " + staffMember.Mention + " to ticket."
};
await command.RespondAsync(feedback);
if (Config.assignmentNotifications)
{
try
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "You have been assigned to a support ticket: " + command.Channel.Mention
};
await staffMember.SendMessageAsync(message);
}
catch (UnauthorizedException) { }
}
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = staffMember.Mention + " was was assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
};
await logChannel.SendMessageAsync(logMessage);
}
}
}
}

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using System;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class BlacklistCommand : BaseCommandModule
{
[Command("balcklist")]
[Description("Blacklists a user from opening tickets.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check is the user has permission to use this command.
if (!Config.HasPermission(command.Member, "blacklist"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the blacklist command but did not have permission.");
return;
}
string[] parsedArgs = Utilities.ParseIDs(command.RawArgumentString);
foreach (string parsedArg in parsedArgs)
{
if (ulong.TryParse(parsedArg, out ulong userId))
{
DiscordUser blacklistedUser = null;
try
{
blacklistedUser = await command.Client.GetUserAsync(userId);
}
catch (NotFoundException) { }
if (blacklistedUser == null)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Could not find user."
};
await command.RespondAsync(message);
continue;
}
try
{
if (!Database.Blacklist(blacklistedUser.Id, command.User.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = blacklistedUser.Mention + " is already blacklisted."
};
await command.RespondAsync(error);
continue;
}
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Blacklisted " + blacklistedUser.Mention + "."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = blacklistedUser.Mention + " was blacklisted from opening tickets by " + command.Member.Mention + "."
};
}
}
catch (Exception)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error occured while blacklisting " + blacklistedUser.Mention + "."
};
await command.RespondAsync(message);
throw;
}
}
}
}
}
}

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using System;
using System.Collections.Generic;
using System.IO;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class CloseCommand : BaseCommandModule
{
[Command("close")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "close"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the close command but did not have permission.");
return;
}
ulong channelID = command.Channel.Id;
string channelName = command.Channel.Name;
// Check if ticket exists in the database
if (!Database.TryGetOpenTicket(channelID, out Database.Ticket ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
// Build transcript
try
{
await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
}
catch (Exception)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "ERROR: Could not save transcript file. Aborting..."
};
await command.RespondAsync(error);
throw;
}
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed embed = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticket.id.ToString("00000") + " closed by " + command.Member.Mention + ".\n",
Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
};
using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
{
DiscordMessageBuilder message = new DiscordMessageBuilder();
message.WithEmbed(embed);
message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
await logChannel.SendMessageAsync(message);
}
}
if (Config.closingNotifications)
{
DiscordEmbed embed = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, check the transcript for more info.\n",
Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
};
try
{
DiscordMember staffMember = await command.Guild.GetMemberAsync(ticket.creatorID);
using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
{
DiscordMessageBuilder message = new DiscordMessageBuilder();
message.WithEmbed(embed);
message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
await staffMember.SendMessageAsync(message);
}
}
catch (NotFoundException) { }
catch (UnauthorizedException) { }
}
Database.ArchiveTicket(ticket);
// Delete the channel and database entry
await command.Channel.DeleteAsync("Ticket closed.");
Database.DeleteOpenTicket(ticket.id);
}
}
}

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using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class ListAssignedCommand : BaseCommandModule
{
[Command("listassigned")]
[Aliases("la")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "listassigned"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the listassigned command but did not have permission.");
return;
}
ulong staffID;
string[] parsedIDs = Utilities.ParseIDs(command.RawArgumentString);
if (!parsedIDs.Any())
{
staffID = command.Member.Id;
}
else if (!ulong.TryParse(parsedIDs[0], out staffID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
return;
}
if (!Database.TryGetAssignedTickets(staffID, out List<Database.Ticket> assignedTickets))
{
DiscordEmbed error = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Red)
.WithDescription("User does not have any assigned tickets.");
await command.RespondAsync(error);
return;
}
List<string> listItems = new List<string>();
foreach (Database.Ticket ticket in assignedTickets)
{
listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
}
LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
foreach (string message in messages)
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithTitle("Assigned tickets: ")
.WithColor(DiscordColor.Green)
.WithDescription(message);
await command.RespondAsync(channelInfo);
}
}
}
}

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using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class ListCommand : BaseCommandModule
{
[Command("list")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "list"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the list command but did not have permission.");
return;
}
ulong userID;
string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
if (!parsedMessage.Any())
{
userID = command.Member.Id;
}
else if (!ulong.TryParse(parsedMessage[0], out userID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
return;
}
if (Database.TryGetOpenTickets(userID, out List<Database.Ticket> openTickets))
{
List<string> listItems = new List<string>();
foreach (Database.Ticket ticket in openTickets)
{
listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + ">\n");
}
LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
foreach (string message in messages)
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithTitle("Open tickets: ")
.WithColor(DiscordColor.Green)
.WithDescription(message);
await command.RespondAsync(channelInfo);
}
}
else
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Green)
.WithDescription("User does not have any open tickets.");
await command.RespondAsync(channelInfo);
}
if (Database.TryGetClosedTickets(userID, out List<Database.Ticket> closedTickets))
{
List<string> listItems = new List<string>();
foreach (Database.Ticket ticket in closedTickets)
{
listItems.Add("**" + ticket.FormattedCreatedTime() + ":** Ticket " + ticket.id.ToString("00000") + "\n");
}
LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
foreach (string message in messages)
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithTitle("Closed tickets: ")
.WithColor(DiscordColor.Red)
.WithDescription(message);
await command.RespondAsync(channelInfo);
}
}
else
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Red)
.WithDescription("User does not have any closed tickets.");
await command.RespondAsync(channelInfo);
}
}
}
}

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using System.Collections.Generic;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class ListOldestCommand : BaseCommandModule
{
[Command("listoldest")]
[Aliases("lo")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "listoldest"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the listoldest command but did not have permission.");
return;
}
int listLimit = 20;
if (!string.IsNullOrEmpty(command.RawArgumentString?.Trim() ?? ""))
{
if (!int.TryParse(command.RawArgumentString?.Trim(), out listLimit) || listLimit < 5 || listLimit > 100)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid list amount. (Must be an integer between 5 and 100)"
};
await command.RespondAsync(error);
return;
}
}
if (!Database.TryGetOldestTickets(command.Member.Id, out List<Database.Ticket> openTickets, listLimit))
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Red)
.WithDescription("Could not fetch any open tickets.");
await command.RespondAsync(channelInfo);
return;
}
List<string> listItems = new List<string>();
foreach (Database.Ticket ticket in openTickets)
{
listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
}
LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
foreach (string message in messages)
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithTitle("The " + openTickets.Count + " oldest open tickets: ")
.WithColor(DiscordColor.Green)
.WithDescription(message?.Trim());
await command.RespondAsync(channelInfo);
}
}
}
}

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using System.Collections.Generic;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class ListUnassignedCommand : BaseCommandModule
{
[Command("listunassigned")]
[Aliases("lu")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "listunassigned"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the listunassigned command but did not have permission.");
return;
}
if (!Database.TryGetAssignedTickets(0, out List<Database.Ticket> unassignedTickets))
{
DiscordEmbed response = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Green)
.WithDescription("There are no unassigned tickets.");
await command.RespondAsync(response);
}
List<string> listItems = new List<string>();
foreach (Database.Ticket ticket in unassignedTickets)
{
listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
}
LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
foreach (string message in messages)
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithTitle("Unassigned tickets: ")
.WithColor(DiscordColor.Green)
.WithDescription(message?.Trim());
await command.RespondAsync(channelInfo);
}
}
}
}

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using System;
using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class MoveCommand : BaseCommandModule
{
[Command("move")]
[Description("Move a ticket to another category.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "move"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the move command but did not have permission.");
return;
}
// Check if ticket exists in the database
if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
if (string.IsNullOrEmpty(command.RawArgumentString))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: No category provided."
};
await command.RespondAsync(error);
return;
}
IReadOnlyList<DiscordChannel> channels = await command.Guild.GetChannelsAsync();
IEnumerable<DiscordChannel> categories = channels.Where(x => x.IsCategory);
DiscordChannel category = categories.FirstOrDefault(x => x.Name.StartsWith(command.RawArgumentString.Trim(), StringComparison.OrdinalIgnoreCase));
if (category == null)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Could not find a category by that name."
};
await command.RespondAsync(error);
return;
}
if (command.Channel.Id == category.Id)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: The ticket is already in that category."
};
await command.RespondAsync(error);
return;
}
try
{
await command.Channel.ModifyAsync(modifiedAttributes => modifiedAttributes.Parent = category);
}
catch (UnauthorizedException)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Not authorized to move this ticket to that category."
};
await command.RespondAsync(error);
return;
}
DiscordEmbed feedback = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket was moved to " + category.Mention
};
await command.RespondAsync(feedback);
}
}
}

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using System;
using System.Threading.Tasks;
using DSharpPlus;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class NewCommand : BaseCommandModule
{
[Command("new")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "new"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the new command but did not have permission.");
return;
}
// Check if user is blacklisted
if (Database.IsBlacklisted(command.User.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You are banned from opening tickets."
};
await command.RespondAsync(error);
return;
}
if (Database.IsOpenTicket(command.Channel.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You cannot use this command in a ticket channel."
};
await command.RespondAsync(error);
return;
}
DiscordChannel category = command.Guild.GetChannel(Config.ticketCategory);
DiscordChannel ticketChannel;
try
{
ticketChannel = await command.Guild.CreateChannelAsync("ticket", ChannelType.Text, category);
}
catch (Exception)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error occured while creating ticket, " + command.Member.Mention +
"!\nIs the channel limit reached in the server or ticket category?"
};
await command.RespondAsync(error);
return;
}
if (ticketChannel == null)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error occured while creating ticket, " + command.Member.Mention +
"!\nIs the channel limit reached in the server or ticket category?"
};
await command.RespondAsync(error);
return;
}
ulong staffID = 0;
if (Config.randomAssignment)
{
staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
}
long id = Database.NewTicket(command.Member.Id, staffID, ticketChannel.Id);
string ticketID = id.ToString("00000");
await ticketChannel.ModifyAsync(modifiedAttributes => modifiedAttributes.Name = "ticket-" + ticketID);
await ticketChannel.AddOverwriteAsync(command.Member, Permissions.AccessChannels, Permissions.None);
await ticketChannel.SendMessageAsync("Hello, " + command.Member.Mention + "!\n" + Config.welcomeMessage);
// Refreshes the channel as changes were made to it above
ticketChannel = command.Guild.GetChannel(ticketChannel.Id);
if (staffID != 0)
{
DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket was randomly assigned to <@" + staffID + ">."
};
await ticketChannel.SendMessageAsync(assignmentMessage);
if (Config.assignmentNotifications)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "You have been randomly assigned to a newly opened support ticket: " +
ticketChannel.Mention
};
try
{
DiscordMember staffMember = await command.Guild.GetMemberAsync(staffID);
await staffMember.SendMessageAsync(message);
}
catch (NotFoundException) { }
catch (UnauthorizedException) { }
}
}
DiscordEmbed response = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket opened, " + command.Member.Mention + "!\n" + ticketChannel.Mention
};
await command.RespondAsync(response);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticketChannel.Mention + " opened by " + command.Member.Mention + ".\n",
Footer = new DiscordEmbedBuilder.EmbedFooter { Text = "Ticket " + ticketID }
};
await logChannel.SendMessageAsync(logMessage);
}
}
}
}

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using System;
using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class RandomAssignCommand : BaseCommandModule
{
[Command("rassign")]
[Description("Randomly assigns a staff member to a ticket.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArguments)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "rassign"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the rassign command but did not have permission.");
return;
}
// Check if ticket exists in the database
if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
// Get a random staff member who is verified to have the correct role if applicable
DiscordMember staffMember = await GetRandomVerifiedStaffMember(command, ticket);
if (staffMember == null)
{
return;
}
// Attempt to assign the staff member to the ticket
if (!Database.AssignStaff(ticket, staffMember.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
};
await command.RespondAsync(error);
return;
}
// Respond that the command was successful
DiscordEmbed feedback = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Randomly assigned " + staffMember.Mention + " to ticket."
};
await command.RespondAsync(feedback);
// Send a notification to the staff member if applicable
if (Config.assignmentNotifications)
{
try
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "You have been randomly assigned to a support ticket: " + command.Channel.Mention
};
await staffMember.SendMessageAsync(message);
}
catch (UnauthorizedException) { }
}
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = staffMember.Mention + " was was assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
};
await logChannel.SendMessageAsync(logMessage);
}
}
private async Task<DiscordMember> GetRandomVerifiedStaffMember(CommandContext command, Database.Ticket ticket)
{
if (command.RawArguments.Any()) // An argument was provided, check if this can be parsed into a role
{
ulong roleID = 0;
// Try to parse either discord mention or ID
string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
if (!ulong.TryParse(parsedMessage[0], out roleID))
{
// Try to find role by name
roleID = Utilities.GetRoleByName(command.Guild, command.RawArgumentString)?.Id ?? 0;
}
// Check if a role was found
if (roleID == 0)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Could not find a role by that name/ID."
};
await command.RespondAsync(error);
return null;
}
// Check if role rassign should override staff's active status
List<Database.StaffMember> staffMembers = Config.randomAssignRoleOverride
? Database.GetAllStaff(ticket.assignedStaffID)
: Database.GetActiveStaff(ticket.assignedStaffID);
// Randomize the list before checking for roles in order to reduce number of API calls
staffMembers = Utilities.RandomizeList(staffMembers);
// Get the first staff member that has the role
foreach (Database.StaffMember sm in staffMembers)
{
try
{
DiscordMember verifiedMember = await command.Guild.GetMemberAsync(sm.userID);
if (verifiedMember?.Roles?.Any(role => role.Id == roleID) ?? false)
{
return verifiedMember;
}
}
catch (Exception e)
{
command.Client.Logger.Log(LogLevel.Information, e, "Error occured trying to find a staff member in the rassign command.");
}
}
}
else // No role was specified, any active staff will be picked
{
Database.StaffMember staffEntry = Database.GetRandomActiveStaff(ticket.assignedStaffID);
if (staffEntry == null)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: There are no other staff members to choose from."
};
await command.RespondAsync(error);
return null;
}
// Get the staff member from discord
try
{
return await command.Guild.GetMemberAsync(staffEntry.userID);
}
catch (NotFoundException) { }
}
// Send a more generic error if we get to this point and still haven't found the staff member
DiscordEmbed err = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Could not find an applicable staff member."
};
await command.RespondAsync(err);
return null;
}
}
}

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using System;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class ReloadCommand : BaseCommandModule
{
[Command("reload")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "reload"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the reload command but did not have permission.");
return;
}
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Reloading bot application..."
};
await command.RespondAsync(message);
Console.WriteLine("Reloading bot...");
SupportChild.instance.Reload();
}
}
}

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using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
namespace SupportChild.Commands
{
public class RemoveMessageCommand : BaseCommandModule
{
[Command("removemessage")]
[Description("Removes a message from the 'say' command.")]
public async Task OnExecute(CommandContext command, string identifier)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "removemessage"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the removemessage command but did not have permission.");
return;
}
if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "There is no message with that identifier."
};
await command.RespondAsync(error);
return;
}
if (Database.RemoveMessage(identifier))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Message removed."
};
await command.RespondAsync(error);
return;
}
else
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Failed removing the message from the database."
};
await command.RespondAsync(error);
return;
}
}
}
}

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using System;
using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using MySql.Data.MySqlClient;
namespace SupportChild.Commands
{
public class RemoveStaffCommand : BaseCommandModule
{
[Command("removestaff")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "removestaff"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the removestaff command but did not have permission.");
return;
}
ulong userID;
string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
if (!parsedMessage.Any())
{
userID = command.Member.Id;
}
else if (!ulong.TryParse(parsedMessage[0], out userID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
return;
}
try
{
await command.Client.GetUserAsync(userID);
}
catch (Exception)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not find user on Discord)"
};
await command.RespondAsync(error);
return;
}
if (!Database.IsStaff(userID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "User is already not registered as staff."
};
await command.RespondAsync(error);
return;
}
using (MySqlConnection c = Database.GetConnection())
{
c.Open();
MySqlCommand deletion = new MySqlCommand(@"DELETE FROM staff WHERE user_id=@user_id", c);
deletion.Parameters.AddWithValue("@user_id", userID);
deletion.Prepare();
deletion.ExecuteNonQuery();
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "User was removed from staff."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "User was removed from staff.\n",
};
await logChannel.SendMessageAsync(logMessage);
}
}
}
}
}

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using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
namespace SupportChild.Commands
{
public class SayCommand : BaseCommandModule
{
[Command("say")]
[Cooldown(1, 2, CooldownBucketType.User)]
[Description("Prints a message with information from staff.")]
public async Task OnExecute(CommandContext command, string identifier)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "say"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the say command but did not have permission.");
return;
}
if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message message))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "There is no message with that identifier."
};
await command.RespondAsync(error);
return;
}
DiscordEmbed reply = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = message.message
};
await command.RespondAsync(reply);
}
[Command("say")]
[Cooldown(1, 2.0, CooldownBucketType.Channel)]
[Description("Prints a list of staff messages.")]
public async Task OnExecute(CommandContext command)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "say"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the say command but did not have permission.");
return;
}
List<Database.Message> messages = Database.GetAllMessages();
if (!messages.Any())
{
DiscordEmbed error = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Red)
.WithDescription("There are no messages registered.");
await command.RespondAsync(error);
return;
}
List<string> listItems = new List<string>();
foreach (Database.Message message in messages)
{
listItems.Add("**" + message.identifier + "** Added by <@" + message.userID + ">\n");
}
LinkedList<string> listMessages = Utilities.ParseListIntoMessages(listItems);
foreach (string listMessage in listMessages)
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithTitle("Available messages: ")
.WithColor(DiscordColor.Green)
.WithDescription(listMessage);
await command.RespondAsync(channelInfo);
}
}
}
}

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using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using MySql.Data.MySqlClient;
namespace SupportChild.Commands
{
public class SetSummaryCommand : BaseCommandModule
{
[Command("setsummary")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "setsummary"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the setsummary command but did not have permission.");
return;
}
ulong channelID = command.Channel.Id;
// Check if ticket exists in the database
if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
string sumarry = command.Message.Content.Replace(Config.prefix + "setsummary", "").Trim();
using (MySqlConnection c = Database.GetConnection())
{
c.Open();
MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET summary = @summary WHERE channel_id = @channel_id", c);
update.Parameters.AddWithValue("@summary", sumarry);
update.Parameters.AddWithValue("@channel_id", channelID);
update.Prepare();
update.ExecuteNonQuery();
update.Dispose();
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Summary set."
};
await command.RespondAsync(message);
}
}
}
}

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using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using MySql.Data.MySqlClient;
namespace SupportChild.Commands
{
public class SetTicketCommand : BaseCommandModule
{
[Command("setticket")]
[Description("Turns a channel into a ticket, warning: this will let anyone with write access delete the channel using the close command.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
using (MySqlConnection c = Database.GetConnection())
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "setticket"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the setticket command but did not have permission.");
return;
}
// Check if ticket exists in the database
if (Database.IsOpenTicket(command.Channel.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is already a ticket."
};
await command.RespondAsync(error);
return;
}
ulong userID;
string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
if (!parsedMessage.Any())
{
userID = command.Member.Id;
}
else if (!ulong.TryParse(parsedMessage[0], out userID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
return;
}
DiscordUser user = await command.Client.GetUserAsync(userID);
if (user == null)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention."
};
await command.RespondAsync(error);
return;
}
long id = Database.NewTicket(userID, 0, command.Channel.Id);
string ticketID = id.ToString("00000");
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Channel has been designated ticket " + ticketID + "."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = command.Channel.Mention + " has been designated ticket " + ticketID + " by " + command.Member.Mention + "."
};
await logChannel.SendMessageAsync(logMessage);
}
}
}
}
}

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using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class StatusCommand : BaseCommandModule
{
[Command("status")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "status"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the status command but did not have permission.");
return;
}
long openTickets = Database.GetNumberOfTickets();
long closedTickets = Database.GetNumberOfClosedTickets();
DiscordEmbed botInfo = new DiscordEmbedBuilder()
.WithAuthor("EmotionChild/SupportChild @ GitHub", "https://github.com/EmotionChild/SupportChild", "https://cdn.discordapp.com/attachments/765441543100170271/919729931922051072/Ellise_Concept_2.png")
.WithTitle("Bot information")
.WithColor(DiscordColor.Cyan)
.AddField("Version:", SupportChild.GetVersion(), false)
.AddField("Open tickets:", openTickets + "", true)
.AddField("Closed tickets (1.1.0+ tickets only):", closedTickets + " ", true);
await command.RespondAsync(botInfo);
}
}
}

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using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class SummaryCommand : BaseCommandModule
{
[Command("summary")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "summary"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the summary command but did not have permission.");
return;
}
if (Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
{
DiscordEmbed channelInfo = new DiscordEmbedBuilder()
.WithTitle("Channel information")
.WithColor(DiscordColor.Cyan)
.AddField("Ticket number:", ticket.id.ToString(), true)
.AddField("Ticket creator:", $"<@{ticket.creatorID}>", true)
.AddField("Assigned staff:", ticket.assignedStaffID == 0 ? "Unassigned." : $"<@{ticket.assignedStaffID}>", true)
.AddField("Creation time:", ticket.createdTime.ToString(Config.timestampFormat), true)
.AddField("Summary:", string.IsNullOrEmpty(ticket.summary) ? "No summary." : ticket.summary, false);
await command.RespondAsync(channelInfo);
}
else
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
}
}
}
}

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using System.Linq;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using MySql.Data.MySqlClient;
namespace SupportChild.Commands
{
public class ToggleActiveCommand : BaseCommandModule
{
[Command("toggleactive")]
[Aliases("ta")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
using (MySqlConnection c = Database.GetConnection())
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "toggleactive"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the toggleactive command but did not have permission.");
return;
}
ulong staffID;
string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
if (!parsedMessage.Any())
{
staffID = command.Member.Id;
}
else if (!ulong.TryParse(parsedMessage[0], out staffID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Invalid ID/Mention. (Could not convert to numerical)"
};
await command.RespondAsync(error);
return;
}
// Check if ticket exists in the database
if (!Database.TryGetStaff(staffID, out Database.StaffMember staffMember))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You have not been registered as staff."
};
await command.RespondAsync(error);
return;
}
c.Open();
MySqlCommand update = new MySqlCommand(@"UPDATE staff SET active = @active WHERE user_id = @user_id", c);
update.Parameters.AddWithValue("@user_id", staffID);
update.Parameters.AddWithValue("@active", !staffMember.active);
update.Prepare();
update.ExecuteNonQuery();
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = staffMember.active ? "Staff member is now set as inactive and will no longer be randomly assigned any support tickets." : "Staff member is now set as active and will be randomly assigned support tickets again."
};
await command.RespondAsync(message);
}
}
}
}

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using System;
using System.Collections.Generic;
using System.IO;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class TranscriptCommand : BaseCommandModule
{
[Command("transcript")]
[Cooldown(1, 5, CooldownBucketType.User)]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "transcript"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the transcript but did not have permission.");
return;
}
Database.Ticket ticket;
string strippedMessage = command.Message.Content.Replace(Config.prefix, "");
string[] parsedMessage = strippedMessage.Replace("<@!", "").Replace("<@", "").Replace(">", "").Split();
// If there are no arguments use current channel
if (parsedMessage.Length < 2)
{
if (Database.TryGetOpenTicket(command.Channel.Id, out ticket))
{
try
{
await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
}
catch (Exception)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "ERROR: Could not save transcript file. Aborting..."
};
await command.RespondAsync(error);
throw;
}
}
else
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
}
else
{
// Check if argument is numerical, if not abort
if (!uint.TryParse(parsedMessage[1], out uint ticketID))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Argument must be a number."
};
await command.RespondAsync(error);
return;
}
// If the ticket is still open, generate a new fresh transcript
if (Database.TryGetOpenTicketByID(ticketID, out ticket) && ticket?.creatorID == command.Member.Id)
{
try
{
await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
}
catch (Exception)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "ERROR: Could not save transcript file. Aborting..."
};
await command.RespondAsync(error);
throw;
}
}
// If there is no open or closed ticket, send an error. If there is a closed ticket we will simply use the old transcript from when the ticket was closed.
else if (!Database.TryGetClosedTicket(ticketID, out ticket) || (ticket?.creatorID != command.Member.Id && !Database.IsStaff(command.Member.Id)))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Could not find a closed ticket with that number which you opened." + (Config.HasPermission(command.Member, "list") ? "\n(Use the " + Config.prefix + "list command to see all your tickets)" : "")
};
await command.RespondAsync(error);
return;
}
}
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed embed = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticket.id.ToString("00000") + " transcript generated by " + command.Member.Mention + ".\n",
Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + command.Channel.Name }
};
using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
{
DiscordMessageBuilder message = new DiscordMessageBuilder();
message.WithEmbed(embed);
message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
await logChannel.SendMessageAsync(message);
}
}
try
{
// Send transcript privately
DiscordEmbed directMessageEmbed = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Transcript generated, " + command.Member.Mention + "!\n"
};
using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
{
DiscordMessageBuilder directMessage = new DiscordMessageBuilder();
directMessage.WithEmbed(directMessageEmbed);
directMessage.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
await command.Member.SendMessageAsync(directMessage);
}
// Respond to message directly
DiscordEmbed response = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Transcript sent, " + command.Member.Mention + "!\n"
};
await command.RespondAsync(response);
}
catch (UnauthorizedException)
{
// Send transcript privately
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Not allowed to send direct message to you, " + command.Member.Mention + ", please check your privacy settings.\n"
};
await command.RespondAsync(error);
}
}
}
}

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using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class UnassignCommand : BaseCommandModule
{
[Command("unassign")]
[Description("Unassigns a staff member from a ticket.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "unassign"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the unassign command but did not have permission.");
return;
}
// Check if ticket exists in the database
if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
if (!Database.UnassignStaff(ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Failed to unassign staff from ticket."
};
await command.RespondAsync(error);
return;
}
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Unassigned staff from ticket."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Staff was unassigned from " + command.Channel.Mention + " by " + command.Member.Mention + "."
};
await logChannel.SendMessageAsync(logMessage);
}
}
}
}

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using System;
using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild.Commands
{
public class UnblacklistCommand : BaseCommandModule
{
[Command("unblacklist")]
[Description("Un-blacklists a user from from opening tickets.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "unblacklist"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the unblacklist command but did not have permission.");
return;
}
string[] words = Utilities.ParseIDs(command.RawArgumentString);
foreach (string word in words)
{
if (ulong.TryParse(word, out ulong userId))
{
DiscordUser blacklistedUser = null;
try
{
blacklistedUser = await command.Client.GetUserAsync(userId);
}
catch (NotFoundException) { }
if (blacklistedUser == null)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Error: Could not find user."
};
await command.RespondAsync(message);
continue;
}
try
{
if (!Database.Unblacklist(blacklistedUser.Id))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = blacklistedUser.Mention + " is not blacklisted."
};
await command.RespondAsync(error);
continue;
}
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Removed " + blacklistedUser.Mention + " from blacklist."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = blacklistedUser.Mention + " was unblacklisted from opening tickets by " + command.Member.Mention + "."
};
await logChannel.SendMessageAsync(logMessage);
}
}
catch (Exception)
{
DiscordEmbed message = new DiscordEmbedBuilder()
{
Color = DiscordColor.Red,
Description = "Error occured while removing " + blacklistedUser.Mention + " from blacklist."
};
await command.RespondAsync(message);
throw;
}
}
}
}
}
}

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using System.Threading.Tasks;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.Entities;
using Microsoft.Extensions.Logging;
using MySql.Data.MySqlClient;
namespace SupportChild.Commands
{
public class UnsetTicketCommand : BaseCommandModule
{
[Command("unsetticket")]
[Description(
"Deletes a channel from the ticket system without deleting the channel.")]
public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
{
using (MySqlConnection c = Database.GetConnection())
{
// Check if the user has permission to use this command.
if (!Config.HasPermission(command.Member, "unsetticket"))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "You do not have permission to use this command."
};
await command.RespondAsync(error);
command.Client.Logger.Log(LogLevel.Information, "User tried to use the unsetticket command but did not have permission.");
return;
}
// Check if ticket exists in the database
if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "This channel is not a ticket."
};
await command.RespondAsync(error);
return;
}
c.Open();
MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE channel_id=@channel_id", c);
deletion.Parameters.AddWithValue("@channel_id", command.Channel.Id);
deletion.Prepare();
deletion.ExecuteNonQuery();
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Channel has been undesignated as a ticket."
};
await command.RespondAsync(message);
// Log it if the log channel exists
DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = command.Channel.Mention + " has been undesignated as a ticket by " + command.Member.Mention + "."
};
await logChannel.SendMessageAsync(logMessage);
}
}
}
}
}

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using System;
using System.Collections.Generic;
using System.IO;
using System.Linq;
using System.Text;
using DSharpPlus.Entities;
using Newtonsoft.Json.Linq;
using SupportChild.Properties;
using YamlDotNet.Serialization;
namespace SupportChild
{
internal static class Config
{
internal static string token = "";
internal static string prefix = "";
internal static ulong logChannel;
internal static ulong ticketCategory;
internal static ulong reactionMessage;
internal static string welcomeMessage = "";
internal static string logLevel = "Information";
internal static string timestampFormat = "yyyy-MMM-dd HH:mm";
internal static bool randomAssignment = false;
internal static bool randomAssignRoleOverride = false; // TODO: Implement
internal static string presenceType = "Playing";
internal static string presenceText = "";
internal static bool ticketUpdatedNotifications = false;
internal static double ticketUpdatedNotificationDelay = 0.0;
internal static bool assignmentNotifications = false;
internal static bool closingNotifications = false;
internal static string hostName = "127.0.0.1";
internal static int port = 3306;
internal static string database = "supportbot";
internal static string username = "supportbot";
internal static string password = "";
private static readonly Dictionary<string, ulong[]> permissions = new Dictionary<string, ulong[]>
{
// Public commands
{ "close", new ulong[]{ } },
{ "list", new ulong[]{ } },
{ "new", new ulong[]{ } },
{ "say", new ulong[]{ } },
{ "status", new ulong[]{ } },
{ "summary", new ulong[]{ } },
{ "transcript", new ulong[]{ } },
// Moderator commands
{ "add", new ulong[]{ } },
{ "addmessage", new ulong[]{ } },
{ "assign", new ulong[]{ } },
{ "blacklist", new ulong[]{ } },
{ "listassigned", new ulong[]{ } },
{ "listoldest", new ulong[]{ } },
{ "listunassigned", new ulong[]{ } },
{ "move", new ulong[]{ } },
{ "rassign", new ulong[]{ } },
{ "removemessage", new ulong[]{ } },
{ "setsummary", new ulong[]{ } },
{ "toggleactive", new ulong[]{ } },
{ "unassign", new ulong[]{ } },
{ "unblacklist", new ulong[]{ } },
// Admin commands
{ "addstaff", new ulong[]{ } },
{ "reload", new ulong[]{ } },
{ "removestaff", new ulong[]{ } },
{ "setticket", new ulong[]{ } },
{ "unsetticket", new ulong[]{ } },
};
public static void LoadConfig()
{
// Writes default config to file if it does not already exist
if (!File.Exists("./config.yml"))
{
File.WriteAllText("./config.yml", Encoding.UTF8.GetString(Resources.default_config));
}
// Reads config contents into FileStream
FileStream stream = File.OpenRead("./config.yml");
// Converts the FileStream into a YAML object
IDeserializer deserializer = new DeserializerBuilder().Build();
object yamlObject = deserializer.Deserialize(new StreamReader(stream));
// Converts the YAML object into a JSON object as the YAML ones do not support traversal or selection of nodes by name
ISerializer serializer = new SerializerBuilder().JsonCompatible().Build();
JObject json = JObject.Parse(serializer.Serialize(yamlObject));
// Sets up the bot
token = json.SelectToken("bot.token").Value<string>() ?? "";
prefix = json.SelectToken("bot.prefix").Value<string>() ?? "";
logChannel = json.SelectToken("bot.log-channel").Value<ulong>();
ticketCategory = json.SelectToken("bot.ticket-category")?.Value<ulong>() ?? 0;
reactionMessage = json.SelectToken("bot.reaction-message")?.Value<ulong>() ?? 0;
welcomeMessage = json.SelectToken("bot.welcome-message").Value<string>() ?? "";
logLevel = json.SelectToken("bot.console-log-level").Value<string>() ?? "";
timestampFormat = json.SelectToken("bot.timestamp-format").Value<string>() ?? "yyyy-MM-dd HH:mm";
randomAssignment = json.SelectToken("bot.random-assignment")?.Value<bool>() ?? false;
randomAssignRoleOverride = json.SelectToken("bot.random-assign-role-override")?.Value<bool>() ?? false;
presenceType = json.SelectToken("bot.presence-type")?.Value<string>() ?? "Playing";
presenceText = json.SelectToken("bot.presence-text")?.Value<string>() ?? "";
ticketUpdatedNotifications = json.SelectToken("notifications.ticket-updated")?.Value<bool>() ?? false;
ticketUpdatedNotificationDelay = json.SelectToken("notifications.ticket-updated-delay")?.Value<double>() ?? 0.0;
assignmentNotifications = json.SelectToken("notifications.assignment")?.Value<bool>() ?? false;
closingNotifications = json.SelectToken("notifications.closing")?.Value<bool>() ?? false;
// Reads database info
hostName = json.SelectToken("database.address")?.Value<string>() ?? "";
port = json.SelectToken("database.port")?.Value<int>() ?? 3306;
database = json.SelectToken("database.name")?.Value<string>() ?? "supportbot";
username = json.SelectToken("database.user")?.Value<string>() ?? "supportbot";
password = json.SelectToken("database.password")?.Value<string>() ?? "";
timestampFormat = timestampFormat.Trim();
foreach (KeyValuePair<string, ulong[]> node in permissions.ToList())
{
try
{
permissions[node.Key] = json.SelectToken("permissions." + node.Key).Value<JArray>().Values<ulong>().ToArray();
}
catch (ArgumentNullException)
{
Console.WriteLine("Permission node '" + node.Key + "' was not found in the config, using default value: []");
}
}
}
/// <summary>
/// Checks whether a user has a specific permission.
/// </summary>
/// <param name="member">The Discord user to check.</param>
/// <param name="permission">The permission name to check.</param>
/// <returns></returns>
public static bool HasPermission(DiscordMember member, string permission)
{
return member.Roles.Any(role => permissions[permission].Contains(role.Id)) || permissions[permission].Contains(member.Guild.Id);
}
}
}

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using System;
using System.Linq;
using System.Collections.Generic;
using MySql.Data.MySqlClient;
namespace SupportChild
{
public static class Database
{
private static string connectionString = "";
private static Random random = new Random();
public static void SetConnectionString(string host, int port, string database, string username, string password)
{
connectionString = "server=" + host +
";database=" + database +
";port=" + port +
";userid=" + username +
";password=" + password;
}
public static MySqlConnection GetConnection()
{
return new MySqlConnection(connectionString);
}
public static long GetNumberOfTickets()
{
try
{
using (MySqlConnection c = GetConnection())
{
MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM tickets", c);
c.Open();
return (long)countTickets.ExecuteScalar();
}
}
catch (Exception e)
{
Console.WriteLine("Error occured when attempting to count number of open tickets: " + e);
}
return -1;
}
public static long GetNumberOfClosedTickets()
{
try
{
using (MySqlConnection c = GetConnection())
{
MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM ticket_history", c);
c.Open();
return (long)countTickets.ExecuteScalar();
}
}
catch (Exception e)
{
Console.WriteLine("Error occured when attempting to count number of open tickets: " + e);
}
return -1;
}
public static void SetupTables()
{
using (MySqlConnection c = GetConnection())
{
MySqlCommand createTickets = new MySqlCommand(
"CREATE TABLE IF NOT EXISTS tickets(" +
"id INT UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT," +
"created_time DATETIME NOT NULL," +
"creator_id BIGINT UNSIGNED NOT NULL," +
"assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
"summary VARCHAR(5000) NOT NULL," +
"channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
"INDEX(created_time, assigned_staff_id, channel_id))",
c);
MySqlCommand createTicketHistory = new MySqlCommand(
"CREATE TABLE IF NOT EXISTS ticket_history(" +
"id INT UNSIGNED NOT NULL PRIMARY KEY," +
"created_time DATETIME NOT NULL," +
"closed_time DATETIME NOT NULL," +
"creator_id BIGINT UNSIGNED NOT NULL," +
"assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
"summary VARCHAR(5000) NOT NULL," +
"channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
"INDEX(created_time, closed_time, channel_id))",
c);
MySqlCommand createBlacklisted = new MySqlCommand(
"CREATE TABLE IF NOT EXISTS blacklisted_users(" +
"user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
"time DATETIME NOT NULL," +
"moderator_id BIGINT UNSIGNED NOT NULL," +
"INDEX(user_id, time))",
c);
MySqlCommand createStaffList = new MySqlCommand(
"CREATE TABLE IF NOT EXISTS staff(" +
"user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
"name VARCHAR(256) NOT NULL," +
"active BOOLEAN NOT NULL DEFAULT true)",
c);
MySqlCommand createMessages = new MySqlCommand(
"CREATE TABLE IF NOT EXISTS messages(" +
"identifier VARCHAR(256) NOT NULL PRIMARY KEY," +
"user_id BIGINT UNSIGNED NOT NULL," +
"message VARCHAR(5000) NOT NULL)",
c);
c.Open();
createTickets.ExecuteNonQuery();
createBlacklisted.ExecuteNonQuery();
createTicketHistory.ExecuteNonQuery();
createStaffList.ExecuteNonQuery();
createMessages.ExecuteNonQuery();
}
}
public static bool IsOpenTicket(ulong channelID)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
selection.Parameters.AddWithValue("@channel_id", channelID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if ticket exists in the database
if (!results.Read())
{
return false;
}
results.Close();
}
return true;
}
public static bool TryGetOpenTicket(ulong channelID, out Ticket ticket)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
selection.Parameters.AddWithValue("@channel_id", channelID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if ticket exists in the database
if (!results.Read())
{
ticket = null;
return false;
}
ticket = new Ticket(results);
results.Close();
return true;
}
}
public static bool TryGetOpenTicketByID(uint id, out Ticket ticket)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE id=@id", c);
selection.Parameters.AddWithValue("@id", id);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if open ticket exists in the database
if (results.Read())
{
ticket = new Ticket(results);
return true;
}
ticket = null;
return false;
}
}
public static bool TryGetClosedTicket(uint id, out Ticket ticket)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE id=@id", c);
selection.Parameters.AddWithValue("@id", id);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if closed ticket exists in the database
if (results.Read())
{
ticket = new Ticket(results);
return true;
}
ticket = null;
return false;
}
}
public static bool TryGetOpenTickets(ulong userID, out List<Ticket> tickets)
{
tickets = null;
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE creator_id=@creator_id", c);
selection.Parameters.AddWithValue("@creator_id", userID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
if (!results.Read())
{
return false;
}
tickets = new List<Ticket> { new Ticket(results) };
while (results.Read())
{
tickets.Add(new Ticket(results));
}
results.Close();
return true;
}
}
public static bool TryGetOldestTickets(ulong userID, out List<Ticket> tickets, int listLimit)
{
tickets = null;
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets ORDER BY created_time ASC LIMIT @limit", c);
selection.Parameters.AddWithValue("@creator_id", userID);
selection.Parameters.AddWithValue("@limit", listLimit);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
if (!results.Read())
{
return false;
}
tickets = new List<Ticket> { new Ticket(results) };
while (results.Read())
{
tickets.Add(new Ticket(results));
}
results.Close();
return true;
}
}
public static bool TryGetClosedTickets(ulong userID, out List<Ticket> tickets)
{
tickets = null;
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE creator_id=@creator_id", c);
selection.Parameters.AddWithValue("@creator_id", userID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
if (!results.Read())
{
return false;
}
tickets = new List<Ticket> { new Ticket(results) };
while (results.Read())
{
tickets.Add(new Ticket(results));
}
results.Close();
return true;
}
}
public static bool TryGetAssignedTickets(ulong staffID, out List<Ticket> tickets)
{
tickets = null;
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE assigned_staff_id=@assigned_staff_id", c);
selection.Parameters.AddWithValue("@assigned_staff_id", staffID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
if (!results.Read())
{
return false;
}
tickets = new List<Ticket> { new Ticket(results) };
while (results.Read())
{
tickets.Add(new Ticket(results));
}
results.Close();
return true;
}
}
public static long NewTicket(ulong memberID, ulong staffID, ulong ticketID)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand cmd = new MySqlCommand(
@"INSERT INTO tickets (created_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);",
c);
cmd.Parameters.AddWithValue("@creator_id", memberID);
cmd.Parameters.AddWithValue("@assigned_staff_id", staffID);
cmd.Parameters.AddWithValue("@summary", "");
cmd.Parameters.AddWithValue("@channel_id", ticketID);
cmd.ExecuteNonQuery();
return cmd.LastInsertedId;
}
}
public static void ArchiveTicket(Ticket ticket)
{
// Check if ticket already exists in the archive
if (TryGetClosedTicket(ticket.id, out Ticket _))
{
using (MySqlConnection c = GetConnection())
{
MySqlCommand deleteTicket = new MySqlCommand(@"DELETE FROM ticket_history WHERE id=@id OR channel_id=@channel_id", c);
deleteTicket.Parameters.AddWithValue("@id", ticket.id);
deleteTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
c.Open();
deleteTicket.Prepare();
deleteTicket.ExecuteNonQuery();
}
}
using (MySqlConnection c = GetConnection())
{
// Create an entry in the ticket history database
MySqlCommand archiveTicket = new MySqlCommand(@"INSERT INTO ticket_history (id, created_time, closed_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (@id, @created_time, UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", c);
archiveTicket.Parameters.AddWithValue("@id", ticket.id);
archiveTicket.Parameters.AddWithValue("@created_time", ticket.createdTime);
archiveTicket.Parameters.AddWithValue("@creator_id", ticket.creatorID);
archiveTicket.Parameters.AddWithValue("@assigned_staff_id", ticket.assignedStaffID);
archiveTicket.Parameters.AddWithValue("@summary", ticket.summary);
archiveTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
c.Open();
archiveTicket.Prepare();
archiveTicket.ExecuteNonQuery();
}
}
public static void DeleteOpenTicket(uint ticketID)
{
using (MySqlConnection c = GetConnection())
{
MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE id=@id", c);
deletion.Parameters.AddWithValue("@id", ticketID);
c.Open();
deletion.Prepare();
deletion.ExecuteNonQuery();
}
}
public static bool IsBlacklisted(ulong userID)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM blacklisted_users WHERE user_id=@user_id", c);
selection.Parameters.AddWithValue("@user_id", userID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if user is blacklisted
if (results.Read())
{
return true;
}
results.Close();
}
return false;
}
public static bool Blacklist(ulong blacklistedID, ulong staffID)
{
using (MySqlConnection c = GetConnection())
{
try
{
c.Open();
MySqlCommand cmd = new MySqlCommand(@"INSERT INTO blacklisted_users (user_id,time,moderator_id) VALUES (@user_id, UTC_TIMESTAMP(), @moderator_id);", c);
cmd.Parameters.AddWithValue("@user_id", blacklistedID);
cmd.Parameters.AddWithValue("@moderator_id", staffID);
cmd.Prepare();
return cmd.ExecuteNonQuery() > 0;
}
catch (MySqlException)
{
return false;
}
}
}
public static bool Unblacklist(ulong blacklistedID)
{
using (MySqlConnection c = GetConnection())
{
try
{
c.Open();
MySqlCommand cmd = new MySqlCommand(@"DELETE FROM blacklisted_users WHERE user_id=@user_id", c);
cmd.Parameters.AddWithValue("@user_id", blacklistedID);
cmd.Prepare();
return cmd.ExecuteNonQuery() > 0;
}
catch (MySqlException)
{
return false;
}
}
}
public static bool AssignStaff(Ticket ticket, ulong staffID)
{
using (MySqlConnection c = GetConnection())
{
try
{
c.Open();
MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET assigned_staff_id = @assigned_staff_id WHERE id = @id", c);
update.Parameters.AddWithValue("@assigned_staff_id", staffID);
update.Parameters.AddWithValue("@id", ticket.id);
update.Prepare();
return update.ExecuteNonQuery() > 0;
}
catch (MySqlException)
{
return false;
}
}
}
public static bool UnassignStaff(Ticket ticket)
{
return AssignStaff(ticket, 0);
}
public static StaffMember GetRandomActiveStaff(ulong currentStaffID)
{
List<StaffMember> staffMembers = GetActiveStaff(currentStaffID);
if (!staffMembers.Any())
{
return null;
}
return staffMembers[random.Next(staffMembers.Count)];
}
public static List<StaffMember> GetActiveStaff(ulong currentStaffID = 0)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE active = true AND user_id != @user_id", c);
selection.Parameters.AddWithValue("@user_id", currentStaffID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if staff exists in the database
if (!results.Read())
{
return new List<StaffMember>();
}
List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
while (results.Read())
{
staffMembers.Add(new StaffMember(results));
}
results.Close();
return staffMembers;
}
}
public static List<StaffMember> GetAllStaff(ulong currentStaffID = 0)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id != @user_id", c);
selection.Parameters.AddWithValue("@user_id", currentStaffID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if staff exist in the database
if (!results.Read())
{
return new List<StaffMember>();
}
List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
while (results.Read())
{
staffMembers.Add(new StaffMember(results));
}
results.Close();
return staffMembers;
}
}
public static bool IsStaff(ulong staffID)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
selection.Parameters.AddWithValue("@user_id", staffID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if ticket exists in the database
if (!results.Read())
{
return false;
}
results.Close();
return true;
}
}
public static bool TryGetStaff(ulong staffID, out StaffMember staffMember)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
selection.Parameters.AddWithValue("@user_id", staffID);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if ticket exists in the database
if (!results.Read())
{
staffMember = null;
return false;
}
staffMember = new StaffMember(results);
results.Close();
return true;
}
}
public static List<Message> GetAllMessages()
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages", c);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if messages exist in the database
if (!results.Read())
{
return new List<Message>();
}
List<Message> messages = new List<Message> { new Message(results) };
while (results.Read())
{
messages.Add(new Message(results));
}
results.Close();
return messages;
}
}
public static bool TryGetMessage(string identifier, out Message message)
{
using (MySqlConnection c = GetConnection())
{
c.Open();
MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages WHERE identifier=@identifier", c);
selection.Parameters.AddWithValue("@identifier", identifier);
selection.Prepare();
MySqlDataReader results = selection.ExecuteReader();
// Check if ticket exists in the database
if (!results.Read())
{
message = null;
return false;
}
message = new Message(results);
results.Close();
return true;
}
}
public static bool AddMessage(string identifier, ulong userID, string message)
{
using (MySqlConnection c = GetConnection())
{
try
{
c.Open();
MySqlCommand cmd = new MySqlCommand(@"INSERT INTO messages (identifier,user_id,message) VALUES (@identifier, @user_id, @message);", c);
cmd.Parameters.AddWithValue("@identifier", identifier);
cmd.Parameters.AddWithValue("@user_id", userID);
cmd.Parameters.AddWithValue("@message", message);
cmd.Prepare();
return cmd.ExecuteNonQuery() > 0;
}
catch (MySqlException)
{
return false;
}
}
}
public static bool RemoveMessage(string identifier)
{
using (MySqlConnection c = GetConnection())
{
try
{
c.Open();
MySqlCommand cmd = new MySqlCommand(@"DELETE FROM messages WHERE identifier=@identifier", c);
cmd.Parameters.AddWithValue("@identifier", identifier);
cmd.Prepare();
return cmd.ExecuteNonQuery() > 0;
}
catch (MySqlException)
{
return false;
}
}
}
public class Ticket
{
public uint id;
public DateTime createdTime;
public ulong creatorID;
public ulong assignedStaffID;
public string summary;
public ulong channelID;
public Ticket(MySqlDataReader reader)
{
this.id = reader.GetUInt32("id");
this.createdTime = reader.GetDateTime("created_time");
this.creatorID = reader.GetUInt64("creator_id");
this.assignedStaffID = reader.GetUInt64("assigned_staff_id");
this.summary = reader.GetString("summary");
this.channelID = reader.GetUInt64("channel_id");
}
public string FormattedCreatedTime()
{
return this.createdTime.ToString(Config.timestampFormat);
}
}
public class StaffMember
{
public ulong userID;
public string name;
public bool active;
public StaffMember(MySqlDataReader reader)
{
this.userID = reader.GetUInt64("user_id");
this.name = reader.GetString("name");
this.active = reader.GetBoolean("active");
}
}
public class Message
{
public string identifier;
public ulong userID;
public string message;
public Message(MySqlDataReader reader)
{
this.identifier = reader.GetString("identifier");
this.userID = reader.GetUInt64("user_id");
this.message = reader.GetString("message");
}
}
}
}

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using System;
using System.Collections.Generic;
using System.Threading.Tasks;
using DSharpPlus;
using DSharpPlus.CommandsNext;
using DSharpPlus.CommandsNext.Attributes;
using DSharpPlus.CommandsNext.Exceptions;
using DSharpPlus.Entities;
using DSharpPlus.EventArgs;
using DSharpPlus.Exceptions;
using Microsoft.Extensions.Logging;
namespace SupportChild
{
internal class EventHandler
{
private DiscordClient discordClient;
//DateTime for the end of the cooldown
private static Dictionary<ulong, DateTime> reactionTicketCooldowns = new Dictionary<ulong, DateTime>();
public EventHandler(DiscordClient client)
{
this.discordClient = client;
}
internal Task OnReady(DiscordClient client, ReadyEventArgs e)
{
discordClient.Logger.Log(LogLevel.Information, "Client is ready to process events.");
// Checking activity type
if (!Enum.TryParse(Config.presenceType, true, out ActivityType activityType))
{
Console.WriteLine("Presence type '" + Config.presenceType + "' invalid, using 'Playing' instead.");
activityType = ActivityType.Playing;
}
this.discordClient.UpdateStatusAsync(new DiscordActivity(Config.presenceText, activityType), UserStatus.Online);
return Task.CompletedTask;
}
internal Task OnGuildAvailable(DiscordClient client, GuildCreateEventArgs e)
{
discordClient.Logger.Log(LogLevel.Information, $"Guild available: {e.Guild.Name}");
IReadOnlyDictionary<ulong, DiscordRole> roles = e.Guild.Roles;
foreach ((ulong roleID, DiscordRole role) in roles)
{
discordClient.Logger.Log(LogLevel.Information, role.Name.PadRight(40, '.') + roleID);
}
return Task.CompletedTask;
}
internal Task OnClientError(DiscordClient client, ClientErrorEventArgs e)
{
discordClient.Logger.Log(LogLevel.Error, $"Exception occured: {e.Exception.GetType()}: {e.Exception}");
return Task.CompletedTask;
}
internal async Task OnMessageCreated(DiscordClient client, MessageCreateEventArgs e)
{
if (e.Author.IsBot)
{
return;
}
// Check if ticket exists in the database and ticket notifications are enabled
if (!Database.TryGetOpenTicket(e.Channel.Id, out Database.Ticket ticket) || !Config.ticketUpdatedNotifications)
{
return;
}
// Sends a DM to the assigned staff member if at least a day has gone by since the last message and the user sending the message isn't staff
IReadOnlyList<DiscordMessage> messages = await e.Channel.GetMessagesAsync(2);
if (messages.Count > 1 && messages[1].Timestamp < DateTimeOffset.UtcNow.AddDays(Config.ticketUpdatedNotificationDelay * -1) && !Database.IsStaff(e.Author.Id))
{
try
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "A ticket you are assigned to has been updated: " + e.Channel.Mention
};
DiscordMember staffMember = await e.Guild.GetMemberAsync(ticket.assignedStaffID);
await staffMember.SendMessageAsync(message);
}
catch (NotFoundException) { }
catch (UnauthorizedException) { }
}
}
internal Task OnCommandError(CommandsNextExtension commandSystem, CommandErrorEventArgs e)
{
switch (e.Exception)
{
case CommandNotFoundException _:
return Task.CompletedTask;
case ChecksFailedException _:
{
foreach (CheckBaseAttribute attr in ((ChecksFailedException)e.Exception).FailedChecks)
{
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = this.ParseFailedCheck(attr)
};
e.Context?.Channel?.SendMessageAsync(error);
}
return Task.CompletedTask;
}
default:
{
discordClient.Logger.Log(LogLevel.Error, $"Exception occured: {e.Exception.GetType()}: {e.Exception}");
DiscordEmbed error = new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "Internal error occured, please report this to the developer."
};
e.Context?.Channel?.SendMessageAsync(error);
return Task.CompletedTask;
}
}
}
internal async Task OnReactionAdded(DiscordClient client, MessageReactionAddEventArgs e)
{
if (e.Message.Id != Config.reactionMessage) return;
DiscordGuild guild = e.Message.Channel.Guild;
DiscordMember member = await guild.GetMemberAsync(e.User.Id);
if (!Config.HasPermission(member, "new") || Database.IsBlacklisted(member.Id)) return;
if (reactionTicketCooldowns.ContainsKey(member.Id))
{
if (reactionTicketCooldowns[member.Id] > DateTime.Now) return; // cooldown has not expired
else reactionTicketCooldowns.Remove(member.Id); // cooldown exists but has expired, delete it
}
DiscordChannel category = guild.GetChannel(Config.ticketCategory);
DiscordChannel ticketChannel = await guild.CreateChannelAsync("ticket", ChannelType.Text, category);
if (ticketChannel == null) return;
ulong staffID = 0;
if (Config.randomAssignment)
{
staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
}
long id = Database.NewTicket(member.Id, staffID, ticketChannel.Id);
reactionTicketCooldowns.Add(member.Id, DateTime.Now.AddSeconds(10)); // add a cooldown which expires in 10 seconds
string ticketID = id.ToString("00000");
await ticketChannel.ModifyAsync(model => model.Name = "ticket-" + ticketID);
await ticketChannel.AddOverwriteAsync(member, Permissions.AccessChannels, Permissions.None);
await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
// Remove user's reaction
await e.Message.DeleteReactionAsync(e.Emoji, e.User);
// Refreshes the channel as changes were made to it above
ticketChannel = await SupportChild.GetClient().GetChannelAsync(ticketChannel.Id);
if (staffID != 0)
{
DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket was randomly assigned to <@" + staffID + ">."
};
await ticketChannel.SendMessageAsync(assignmentMessage);
if (Config.assignmentNotifications)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "You have been randomly assigned to a newly opened support ticket: " +
ticketChannel.Mention
};
try
{
DiscordMember staffMember = await guild.GetMemberAsync(staffID);
await staffMember.SendMessageAsync(message);
}
catch (NotFoundException)
{
}
catch (UnauthorizedException)
{
}
}
}
// Log it if the log channel exists
DiscordChannel logChannel = guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticketChannel.Mention + " opened by " + member.Mention + ".\n",
Footer = new DiscordEmbedBuilder.EmbedFooter { Text = "Ticket " + ticketID }
};
await logChannel.SendMessageAsync(logMessage);
}
}
internal async Task OnMemberAdded(DiscordClient client, GuildMemberAddEventArgs e)
{
if (!Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
{
return;
}
foreach (Database.Ticket ticket in ownTickets)
{
try
{
DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
if (channel?.GuildId == e.Guild.Id)
{
await channel.AddOverwriteAsync(e.Member, Permissions.AccessChannels, Permissions.None);
DiscordEmbed message = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Green)
.WithDescription("User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has rejoined the server, and has been re-added to the ticket.");
await channel.SendMessageAsync(message);
}
}
catch (Exception) { }
}
}
internal async Task OnMemberRemoved(DiscordClient client, GuildMemberRemoveEventArgs e)
{
if (Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
{
foreach (Database.Ticket ticket in ownTickets)
{
try
{
DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
if (channel?.GuildId == e.Guild.Id)
{
DiscordEmbed message = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Red)
.WithDescription("User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server.");
await channel.SendMessageAsync(message);
}
}
catch (Exception) { }
}
}
if (Database.TryGetAssignedTickets(e.Member.Id, out List<Database.Ticket> assignedTickets) && Config.logChannel != 0)
{
DiscordChannel logChannel = await client.GetChannelAsync(Config.logChannel);
if (logChannel != null)
{
foreach (Database.Ticket ticket in assignedTickets)
{
try
{
DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
if (channel?.GuildId == e.Guild.Id)
{
DiscordEmbed message = new DiscordEmbedBuilder()
.WithColor(DiscordColor.Red)
.WithDescription("Assigned staff member '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server: <#" + channel.Id + ">");
await logChannel.SendMessageAsync(message);
}
}
catch (Exception) { }
}
}
}
}
private string ParseFailedCheck(CheckBaseAttribute attr)
{
switch (attr)
{
case CooldownAttribute _:
return "You cannot use do that so often!";
case RequireOwnerAttribute _:
return "Only the server owner can use that command!";
case RequirePermissionsAttribute _:
return "You don't have permission to do that!";
case RequireRolesAttribute _:
return "You do not have a required role!";
case RequireUserPermissionsAttribute _:
return "You don't have permission to do that!";
case RequireNsfwAttribute _:
return "This command can only be used in an NSFW channel!";
default:
return "Unknown Discord API error occured, please try again later.";
}
}
}
}

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//------------------------------------------------------------------------------
// <auto-generated>
// This code was generated by a tool.
// Runtime Version:4.0.30319.42000
//
// Changes to this file may cause incorrect behavior and will be lost if
// the code is regenerated.
// </auto-generated>
//------------------------------------------------------------------------------
namespace SupportChild.Properties {
using System;
/// <summary>
/// A strongly-typed resource class, for looking up localized strings, etc.
/// </summary>
// This class was auto-generated by the StronglyTypedResourceBuilder
// class via a tool like ResGen or Visual Studio.
// To add or remove a member, edit your .ResX file then rerun ResGen
// with the /str option, or rebuild your VS project.
[global::System.CodeDom.Compiler.GeneratedCodeAttribute("System.Resources.Tools.StronglyTypedResourceBuilder", "17.0.0.0")]
[global::System.Diagnostics.DebuggerNonUserCodeAttribute()]
[global::System.Runtime.CompilerServices.CompilerGeneratedAttribute()]
internal class Resources {
private static global::System.Resources.ResourceManager resourceMan;
private static global::System.Globalization.CultureInfo resourceCulture;
[global::System.Diagnostics.CodeAnalysis.SuppressMessageAttribute("Microsoft.Performance", "CA1811:AvoidUncalledPrivateCode")]
internal Resources() {
}
/// <summary>
/// Returns the cached ResourceManager instance used by this class.
/// </summary>
[global::System.ComponentModel.EditorBrowsableAttribute(global::System.ComponentModel.EditorBrowsableState.Advanced)]
internal static global::System.Resources.ResourceManager ResourceManager {
get {
if (object.ReferenceEquals(resourceMan, null)) {
global::System.Resources.ResourceManager temp = new global::System.Resources.ResourceManager("SupportChild.Properties.Resources", typeof(Resources).Assembly);
resourceMan = temp;
}
return resourceMan;
}
}
/// <summary>
/// Overrides the current thread's CurrentUICulture property for all
/// resource lookups using this strongly typed resource class.
/// </summary>
[global::System.ComponentModel.EditorBrowsableAttribute(global::System.ComponentModel.EditorBrowsableState.Advanced)]
internal static global::System.Globalization.CultureInfo Culture {
get {
return resourceCulture;
}
set {
resourceCulture = value;
}
}
/// <summary>
/// Looks up a localized resource of type System.Byte[].
/// </summary>
internal static byte[] default_config {
get {
object obj = ResourceManager.GetObject("default_config", resourceCulture);
return ((byte[])(obj));
}
}
}
}

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<?xml version="1.0" encoding="utf-8"?>
<root>
<!--
Microsoft ResX Schema
Version 2.0
The primary goals of this format is to allow a simple XML format
that is mostly human readable. The generation and parsing of the
various data types are done through the TypeConverter classes
associated with the data types.
Example:
... ado.net/XML headers & schema ...
<resheader name="resmimetype">text/microsoft-resx</resheader>
<resheader name="version">2.0</resheader>
<resheader name="reader">System.Resources.ResXResourceReader, System.Windows.Forms, ...</resheader>
<resheader name="writer">System.Resources.ResXResourceWriter, System.Windows.Forms, ...</resheader>
<data name="Name1"><value>this is my long string</value><comment>this is a comment</comment></data>
<data name="Color1" type="System.Drawing.Color, System.Drawing">Blue</data>
<data name="Bitmap1" mimetype="application/x-microsoft.net.object.binary.base64">
<value>[base64 mime encoded serialized .NET Framework object]</value>
</data>
<data name="Icon1" type="System.Drawing.Icon, System.Drawing" mimetype="application/x-microsoft.net.object.bytearray.base64">
<value>[base64 mime encoded string representing a byte array form of the .NET Framework object]</value>
<comment>This is a comment</comment>
</data>
There are any number of "resheader" rows that contain simple
name/value pairs.
Each data row contains a name, and value. The row also contains a
type or mimetype. Type corresponds to a .NET class that support
text/value conversion through the TypeConverter architecture.
Classes that don't support this are serialized and stored with the
mimetype set.
The mimetype is used for serialized objects, and tells the
ResXResourceReader how to depersist the object. This is currently not
extensible. For a given mimetype the value must be set accordingly:
Note - application/x-microsoft.net.object.binary.base64 is the format
that the ResXResourceWriter will generate, however the reader can
read any of the formats listed below.
mimetype: application/x-microsoft.net.object.binary.base64
value : The object must be serialized with
: System.Runtime.Serialization.Formatters.Binary.BinaryFormatter
: and then encoded with base64 encoding.
mimetype: application/x-microsoft.net.object.soap.base64
value : The object must be serialized with
: System.Runtime.Serialization.Formatters.Soap.SoapFormatter
: and then encoded with base64 encoding.
mimetype: application/x-microsoft.net.object.bytearray.base64
value : The object must be serialized into a byte array
: using a System.ComponentModel.TypeConverter
: and then encoded with base64 encoding.
-->
<xsd:schema id="root" xmlns="" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
<xsd:import namespace="http://www.w3.org/XML/1998/namespace" />
<xsd:element name="root" msdata:IsDataSet="true">
<xsd:complexType>
<xsd:choice maxOccurs="unbounded">
<xsd:element name="metadata">
<xsd:complexType>
<xsd:sequence>
<xsd:element name="value" type="xsd:string" minOccurs="0" />
</xsd:sequence>
<xsd:attribute name="name" use="required" type="xsd:string" />
<xsd:attribute name="type" type="xsd:string" />
<xsd:attribute name="mimetype" type="xsd:string" />
<xsd:attribute ref="xml:space" />
</xsd:complexType>
</xsd:element>
<xsd:element name="assembly">
<xsd:complexType>
<xsd:attribute name="alias" type="xsd:string" />
<xsd:attribute name="name" type="xsd:string" />
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</xsd:element>
<xsd:element name="data">
<xsd:complexType>
<xsd:sequence>
<xsd:element name="value" type="xsd:string" minOccurs="0" msdata:Ordinal="1" />
<xsd:element name="comment" type="xsd:string" minOccurs="0" msdata:Ordinal="2" />
</xsd:sequence>
<xsd:attribute name="name" type="xsd:string" use="required" msdata:Ordinal="1" />
<xsd:attribute name="type" type="xsd:string" msdata:Ordinal="3" />
<xsd:attribute name="mimetype" type="xsd:string" msdata:Ordinal="4" />
<xsd:attribute ref="xml:space" />
</xsd:complexType>
</xsd:element>
<xsd:element name="resheader">
<xsd:complexType>
<xsd:sequence>
<xsd:element name="value" type="xsd:string" minOccurs="0" msdata:Ordinal="1" />
</xsd:sequence>
<xsd:attribute name="name" type="xsd:string" use="required" />
</xsd:complexType>
</xsd:element>
</xsd:choice>
</xsd:complexType>
</xsd:element>
</xsd:schema>
<resheader name="resmimetype">
<value>text/microsoft-resx</value>
</resheader>
<resheader name="version">
<value>2.0</value>
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<resheader name="reader">
<value>System.Resources.ResXResourceReader, System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
</resheader>
<resheader name="writer">
<value>System.Resources.ResXResourceWriter, System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
</resheader>
<assembly alias="System.Windows.Forms" name="System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
<data name="default_config" type="System.Resources.ResXFileRef, System.Windows.Forms">
<value>..\default_config.yml;System.Byte[], mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
</data>
</root>

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using System;
using System.IO;
using System.Reflection;
using System.Threading.Tasks;
using DSharpPlus;
using DSharpPlus.CommandsNext;
using Microsoft.Extensions.Logging;
using SupportChild.Commands;
namespace SupportChild
{
internal class SupportChild
{
internal static SupportChild instance;
private DiscordClient discordClient = null;
private CommandsNextExtension commands = null;
private EventHandler eventHandler;
static void Main(string[] args)
{
new SupportChild().MainAsync().GetAwaiter().GetResult();
}
private async Task MainAsync()
{
instance = this;
Console.WriteLine("Starting SupportChild version " + GetVersion() + "...");
try
{
this.Reload();
// Block this task until the program is closed.
await Task.Delay(-1);
}
catch (Exception e)
{
Console.WriteLine("Fatal error:");
Console.WriteLine(e);
Console.ReadLine();
}
}
public static DiscordClient GetClient()
{
return instance.discordClient;
}
public static string GetVersion()
{
Version version = Assembly.GetEntryAssembly()?.GetName().Version;
return version?.Major + "." + version?.Minor + "." + version?.Build + (version?.Revision == 0 ? "" : "-" + (char)(64 + version?.Revision ?? 0));
}
public async void Reload()
{
if (this.discordClient != null)
{
await this.discordClient.DisconnectAsync();
this.discordClient.Dispose();
Console.WriteLine("Discord client disconnected.");
}
Console.WriteLine("Loading config \"" + Directory.GetCurrentDirectory() + Path.DirectorySeparatorChar + "config.yml\"");
Config.LoadConfig();
// Check if token is unset
if (Config.token == "<add-token-here>" || Config.token == "")
{
Console.WriteLine("You need to set your bot token in the config and start the bot again.");
throw new ArgumentException("Invalid Discord bot token");
}
// Database connection and setup
try
{
Console.WriteLine("Connecting to database... (" + Config.hostName + ":" + Config.port + ")");
Database.SetConnectionString(Config.hostName, Config.port, Config.database, Config.username, Config.password);
Database.SetupTables();
}
catch (Exception e)
{
Console.WriteLine("Could not set up database tables, please confirm connection settings, status of the server and permissions of MySQL user. Error: " + e);
throw;
}
Console.WriteLine("Setting up Discord client...");
// Checking log level
if (!Enum.TryParse(Config.logLevel, true, out LogLevel logLevel))
{
Console.WriteLine("Log level '" + Config.logLevel + "' invalid, using 'Information' instead.");
logLevel = LogLevel.Information;
}
// Setting up client configuration
DiscordConfiguration cfg = new DiscordConfiguration
{
Token = Config.token,
TokenType = TokenType.Bot,
MinimumLogLevel = logLevel,
AutoReconnect = true,
Intents = DiscordIntents.All
};
this.discordClient = new DiscordClient(cfg);
this.eventHandler = new EventHandler(this.discordClient);
Console.WriteLine("Hooking events...");
this.discordClient.Ready += this.eventHandler.OnReady;
this.discordClient.GuildAvailable += this.eventHandler.OnGuildAvailable;
this.discordClient.ClientErrored += this.eventHandler.OnClientError;
this.discordClient.MessageCreated += this.eventHandler.OnMessageCreated;
this.discordClient.GuildMemberAdded += this.eventHandler.OnMemberAdded;
this.discordClient.GuildMemberRemoved += this.eventHandler.OnMemberRemoved;
if (Config.reactionMessage != 0)
{
this.discordClient.MessageReactionAdded += this.eventHandler.OnReactionAdded;
}
Console.WriteLine("Registering commands...");
commands = discordClient.UseCommandsNext(new CommandsNextConfiguration
{
StringPrefixes = new[] { Config.prefix }
});
this.commands.RegisterCommands<AddCommand>();
this.commands.RegisterCommands<AddMessageCommand>();
this.commands.RegisterCommands<AddStaffCommand>();
this.commands.RegisterCommands<AssignCommand>();
this.commands.RegisterCommands<BlacklistCommand>();
this.commands.RegisterCommands<CloseCommand>();
this.commands.RegisterCommands<ListAssignedCommand>();
this.commands.RegisterCommands<ListCommand>();
this.commands.RegisterCommands<ListOldestCommand>();
this.commands.RegisterCommands<ListUnassignedCommand>();
this.commands.RegisterCommands<MoveCommand>();
this.commands.RegisterCommands<NewCommand>();
this.commands.RegisterCommands<RandomAssignCommand>();
this.commands.RegisterCommands<ReloadCommand>();
this.commands.RegisterCommands<RemoveMessageCommand>();
this.commands.RegisterCommands<RemoveStaffCommand>();
this.commands.RegisterCommands<SayCommand>();
this.commands.RegisterCommands<SetSummaryCommand>();
this.commands.RegisterCommands<SetTicketCommand>();
this.commands.RegisterCommands<StatusCommand>();
this.commands.RegisterCommands<SummaryCommand>();
this.commands.RegisterCommands<ToggleActiveCommand>();
this.commands.RegisterCommands<TranscriptCommand>();
this.commands.RegisterCommands<UnassignCommand>();
this.commands.RegisterCommands<UnblacklistCommand>();
this.commands.RegisterCommands<UnsetTicketCommand>();
Console.WriteLine("Hooking command events...");
this.commands.CommandErrored += this.eventHandler.OnCommandError;
Console.WriteLine("Connecting to Discord...");
await this.discordClient.ConnectAsync();
}
}
}

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<Project Sdk="Microsoft.NET.Sdk">
<PropertyGroup>
<OutputType>Exe</OutputType>
<TargetFramework>net5.0</TargetFramework>
<Version>1.1.0</Version>
<StartupObject>SupportChild.SupportChild</StartupObject>
<Authors>EmotionChild</Authors>
<Product />
<PackageProjectUrl>https://github.com/EmotionChild/SupportChild</PackageProjectUrl>
<RepositoryUrl>https://github.com/EmotionChild/SupportChild</RepositoryUrl>
<RepositoryType>Git</RepositoryType>
<PackageLicenseFile>LICENSE</PackageLicenseFile>
<PackageIconUrl></PackageIconUrl>
<Description>A Discord support bot build for the Ellie's Home Discord server</Description>
<AssemblyVersion>2.5.0.0</AssemblyVersion>
<FileVersion>2.5.0.0</FileVersion>
<NeutralLanguage>en</NeutralLanguage>
</PropertyGroup>
<ItemGroup>
<PackageReference Include="DSharpPlus" Version="4.1.0" />
<PackageReference Include="DSharpPlus.CommandsNext" Version="4.1.0" />
<PackageReference Include="DSharpPlus.Interactivity" Version="4.1.0" />
<PackageReference Include="JsonExtensions" Version="1.2.0" />
<PackageReference Include="MiniRazor.CodeGen" Version="2.2.0" />
<PackageReference Include="MySql.Data" Version="8.0.28" />
<PackageReference Include="Newtonsoft.Json" Version="13.0.1" />
<PackageReference Include="Polly" Version="7.2.3" />
<PackageReference Include="Superpower" Version="3.0.0" />
<PackageReference Include="Tyrrrz.Extensions" Version="1.6.5" />
<PackageReference Include="YamlDotNet" Version="11.2.1" />
</ItemGroup>
<ItemGroup>
<Compile Update="Properties\Resources.Designer.cs">
<DesignTime>True</DesignTime>
<AutoGen>True</AutoGen>
<DependentUpon>Resources.resx</DependentUpon>
</Compile>
</ItemGroup>
<ItemGroup>
<EmbeddedResource Update="Properties\Resources.resx">
<Generator>ResXFileCodeGenerator</Generator>
<LastGenOutput>Resources.Designer.cs</LastGenOutput>
</EmbeddedResource>
</ItemGroup>
<ItemGroup>
<Folder Include="lib\" />
</ItemGroup>
<ItemGroup>
<Reference Include="DiscordChatExporter.Core">
<HintPath>lib\DiscordChatExporter.Core.dll</HintPath>
</Reference>
</ItemGroup>
</Project>

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using System.IO;
using System.Threading.Tasks;
using DiscordChatExporter.Core.Discord;
using DiscordChatExporter.Core.Discord.Data;
using DiscordChatExporter.Core.Exceptions;
using DiscordChatExporter.Core.Exporting;
using DiscordChatExporter.Core.Exporting.Filtering;
using DiscordChatExporter.Core.Exporting.Partitioning;
using DiscordChatExporter.Core.Utils.Extensions;
namespace SupportChild
{
internal static class Transcriber
{
internal static async Task ExecuteAsync(ulong channelID, uint ticketID)
{
DiscordClient discordClient = new DiscordClient(new AuthToken(AuthTokenKind.Bot, Config.token));
ChannelExporter Exporter = new ChannelExporter(discordClient);
if (!Directory.Exists("./transcripts"))
{
Directory.CreateDirectory("./transcripts");
}
string dateFormat = "yyyy-MMM-dd HH:mm";
// Configure settings
if (Config.timestampFormat != "")
dateFormat = Config.timestampFormat;
Channel channel = await discordClient.GetChannelAsync(new Snowflake(channelID));
Guild guild = await discordClient.GetGuildAsync(channel.GuildId);
ExportRequest request = new ExportRequest(
guild: guild,
channel: channel,
outputPath: GetPath(ticketID),
format: ExportFormat.HtmlDark,
after: null,
before: null,
partitionLimit: PartitionLimit.Null,
messageFilter: MessageFilter.Null,
shouldDownloadMedia: false,
shouldReuseMedia: false,
dateFormat: dateFormat
);
await Exporter.ExportChannelAsync(request);
}
internal static string GetPath(uint ticketNumber)
{
return "./transcripts/" + GetFilename(ticketNumber);
}
internal static string GetFilename(uint ticketNumber)
{
return "ticket-" + ticketNumber.ToString("00000") + ".html";
}
}
}

71
SupportChild/Utilities.cs Normal file
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using System;
using System.Collections.Generic;
using System.Security.Cryptography;
using DSharpPlus.Entities;
namespace SupportChild
{
public static class Utilities
{
public static List<T> RandomizeList<T>(List<T> list)
{
RNGCryptoServiceProvider provider = new RNGCryptoServiceProvider();
int n = list.Count;
while (n > 1)
{
byte[] box = new byte[1];
do provider.GetBytes(box);
while (!(box[0] < n * (Byte.MaxValue / n)));
int k = (box[0] % n);
n--;
T value = list[k];
list[k] = list[n];
list[n] = value;
}
return list;
}
public static string[] ParseIDs(string args)
{
if (string.IsNullOrEmpty(args))
{
return new string[0];
}
return args.Trim().Replace("<@!", "").Replace("<@", "").Replace(">", "").Split();
}
public static LinkedList<string> ParseListIntoMessages(List<string> listItems)
{
LinkedList<string> messages = new LinkedList<string>();
foreach (string listItem in listItems)
{
if (messages.Last?.Value?.Length + listItem?.Length < 2048)
{
messages.Last.Value += listItem;
}
else
{
messages.AddLast(listItem);
}
}
return messages;
}
public static DiscordRole GetRoleByName(DiscordGuild guild, string Name)
{
Name = Name.Trim().ToLower();
foreach (DiscordRole role in guild.Roles.Values)
{
if (role.Name.ToLower().StartsWith(Name))
{
return role;
}
}
return null;
}
}
}

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bot:
# Bot token.
token: "<add-token-here>"
# Command prefix.
prefix: "+"
# Channel where ticket logs are posted (recommended)
log-channel: 000000000000000000
# Category where the ticket will be created, it will have the same permissions of that ticket plus read permissions for the user opening the ticket (recommended)
ticket-category: 000000000000000000
# A message which will open new tickets when users react to it (optional)
reaction-message: 000000000000000000
# Message posted when a ticket is opened.
welcome-message: "Please describe your issue below, and include all information needed for us to help you."
# Decides what messages are shown in console
# Possible values are: Critical, Error, Warning, Information, Debug.
console-log-level: "Information"
# Format for timestamps in transcripts and google sheets if used
timestamp-format: "yyyy-MM-dd HH:mm"
# Whether or not staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
random-assignment: true
# If set to true the rasssign command will include staff members set as inactive if a specific role is specified in the command.
# This can be useful if you have admins set as inactive to not automatically recieve tickets and then have moderators elevate tickets when needed.
random-assign-role-override: true
# Sets the type of activity for the bot to display in its presence status
# Possible values are: Playing, Streaming, ListeningTo, Watching, Competing
presence-type: "ListeningTo"
# Sets the activity text shown in the bot's status
presence-text: "+new"
notifications:
# Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time
# Other staff members and bots do not trigger this.
ticket-updated: true
# The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days.
ticket-updated-delay: 0.5
# Notifies staff when they are assigned to tickets
assignment: true
# Notifies the user opening the ticket that their ticket was closed and includes the transcript
closing: true
database:
# Address and port of the mysql server
address: "127.0.0.1"
port: 3306
# Name of the database to use
name: "supportbot"
# Username and password for authentication
user: ""
password: ""
# Set up which roles are allowed to use different commands.
# Example:
# new: [ 000000000000000000, 111111111111111111 ]
# They are grouped into suggested command groups below for first time setup.
permissions:
# Public commands
close: []
list: []
new: []
say: []
status: []
summary: []
transcript: []
# Moderator commands
add: []
addmessage: []
assign: []
blacklist: []
listassigned: []
listoldest: []
listunassigned: []
move: []
rassign: []
removemessage: []
setsummary: []
toggleactive: []
unassign: []
unblacklist: []
# Admin commands
addstaff: []
reload: []
removestaff: []
setticket: []
unsetticket: []

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