using System; using System.Linq; using System.Collections.Generic; using System.Security.Cryptography; using DSharpPlus; using MySqlConnector; namespace SupportChild; public static class Database { private static string connectionString = ""; public static void SetConnectionString(string host, int port, string database, string username, string password) { connectionString = "server=" + host + ";database=" + database + ";port=" + port + ";userid=" + username + ";password=" + password; } public static MySqlConnection GetConnection() { return new MySqlConnection(connectionString); } public static long GetNumberOfTickets() { try { using MySqlConnection c = GetConnection(); using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM tickets", c); c.Open(); return (long)countTickets.ExecuteScalar(); } catch (Exception e) { Logger.Error("Error occured when attempting to count number of open tickets: " + e); } return -1; } public static long GetNumberOfClosedTickets() { try { using MySqlConnection c = GetConnection(); using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM ticket_history", c); c.Open(); return (long)countTickets.ExecuteScalar(); } catch (Exception e) { Logger.Error("Error occured when attempting to count number of open tickets: " + e); } return -1; } public static void SetupTables() { using MySqlConnection c = GetConnection(); using MySqlCommand createTickets = new MySqlCommand( "CREATE TABLE IF NOT EXISTS tickets(" + "id INT UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT," + "created_time DATETIME NOT NULL," + "creator_id BIGINT UNSIGNED NOT NULL," + "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," + "summary VARCHAR(5000) NOT NULL," + "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," + "INDEX(created_time, assigned_staff_id, channel_id))", c); using MySqlCommand createTicketHistory = new MySqlCommand( "CREATE TABLE IF NOT EXISTS ticket_history(" + "id INT UNSIGNED NOT NULL PRIMARY KEY," + "created_time DATETIME NOT NULL," + "closed_time DATETIME NOT NULL," + "creator_id BIGINT UNSIGNED NOT NULL," + "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," + "summary VARCHAR(5000) NOT NULL," + "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," + "INDEX(created_time, closed_time, channel_id))", c); using MySqlCommand createBlacklisted = new MySqlCommand( "CREATE TABLE IF NOT EXISTS blacklisted_users(" + "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," + "time DATETIME NOT NULL," + "moderator_id BIGINT UNSIGNED NOT NULL," + "INDEX(user_id, time))", c); using MySqlCommand createStaffList = new MySqlCommand( "CREATE TABLE IF NOT EXISTS staff(" + "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," + "name VARCHAR(256) NOT NULL," + "active BOOLEAN NOT NULL DEFAULT true)", c); using MySqlCommand createMessages = new MySqlCommand( "CREATE TABLE IF NOT EXISTS messages(" + "identifier VARCHAR(256) NOT NULL PRIMARY KEY," + "user_id BIGINT UNSIGNED NOT NULL," + "message VARCHAR(5000) NOT NULL)", c); using MySqlCommand createCategories = new MySqlCommand( "CREATE TABLE IF NOT EXISTS categories(" + "name VARCHAR(256) NOT NULL UNIQUE," + "category_id BIGINT UNSIGNED NOT NULL PRIMARY KEY)", c); c.Open(); createTickets.ExecuteNonQuery(); createBlacklisted.ExecuteNonQuery(); createTicketHistory.ExecuteNonQuery(); createStaffList.ExecuteNonQuery(); createMessages.ExecuteNonQuery(); createCategories.ExecuteNonQuery(); } public static bool IsOpenTicket(ulong channelID) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c); selection.Parameters.AddWithValue("@channel_id", channelID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if ticket exists in the database if (!results.Read()) { return false; } results.Close(); return true; } public static bool TryGetOpenTicket(ulong channelID, out Ticket ticket) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c); selection.Parameters.AddWithValue("@channel_id", channelID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if ticket exists in the database if (!results.Read()) { ticket = null; return false; } ticket = new Ticket(results); results.Close(); return true; } public static bool TryGetOpenTicketByID(uint id, out Ticket ticket) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE id=@id", c); selection.Parameters.AddWithValue("@id", id); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if open ticket exists in the database if (results.Read()) { ticket = new Ticket(results); results.Close(); return true; } results.Close(); ticket = null; return false; } public static bool TryGetClosedTicket(uint id, out Ticket ticket) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE id=@id", c); selection.Parameters.AddWithValue("@id", id); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if closed ticket exists in the database if (results.Read()) { ticket = new Ticket(results); results.Close(); return true; } ticket = null; results.Close(); return false; } public static bool TryGetOpenTickets(ulong userID, out List tickets) { tickets = null; using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE creator_id=@creator_id", c); selection.Parameters.AddWithValue("@creator_id", userID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); if (!results.Read()) { return false; } tickets = new List { new Ticket(results) }; while (results.Read()) { tickets.Add(new Ticket(results)); } results.Close(); return true; } public static bool TryGetOpenTickets(out List tickets) { tickets = null; using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets ORDER BY channel_id ASC", c); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); if (!results.Read()) { return false; } tickets = new List { new Ticket(results) }; while (results.Read()) { tickets.Add(new Ticket(results)); } results.Close(); return true; } public static bool TryGetClosedTickets(ulong userID, out List tickets) { tickets = null; using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE creator_id=@creator_id", c); selection.Parameters.AddWithValue("@creator_id", userID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); if (!results.Read()) { return false; } tickets = new List { new Ticket(results) }; while (results.Read()) { tickets.Add(new Ticket(results)); } results.Close(); return true; } public static bool TryGetAssignedTickets(ulong staffID, out List tickets) { tickets = null; using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE assigned_staff_id=@assigned_staff_id", c); selection.Parameters.AddWithValue("@assigned_staff_id", staffID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); if (!results.Read()) { return false; } tickets = new List { new Ticket(results) }; while (results.Read()) { tickets.Add(new Ticket(results)); } results.Close(); return true; } public static long NewTicket(ulong memberID, ulong staffID, ulong ticketID) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO tickets (created_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", c); cmd.Parameters.AddWithValue("@creator_id", memberID); cmd.Parameters.AddWithValue("@assigned_staff_id", staffID); cmd.Parameters.AddWithValue("@summary", ""); cmd.Parameters.AddWithValue("@channel_id", ticketID); cmd.ExecuteNonQuery(); return cmd.LastInsertedId; } public static void ArchiveTicket(Ticket ticket) { // Check if ticket already exists in the archive if (TryGetClosedTicket(ticket.id, out Ticket _)) { using MySqlConnection c = GetConnection(); using MySqlCommand deleteTicket = new MySqlCommand(@"DELETE FROM ticket_history WHERE id=@id OR channel_id=@channel_id", c); deleteTicket.Parameters.AddWithValue("@id", ticket.id); deleteTicket.Parameters.AddWithValue("@channel_id", ticket.channelID); c.Open(); deleteTicket.Prepare(); deleteTicket.ExecuteNonQuery(); } // Create an entry in the ticket history database using MySqlConnection conn = GetConnection(); using MySqlCommand archiveTicket = new MySqlCommand(@"INSERT INTO ticket_history (id, created_time, closed_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (@id, @created_time, UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", conn); archiveTicket.Parameters.AddWithValue("@id", ticket.id); archiveTicket.Parameters.AddWithValue("@created_time", ticket.channelID.GetSnowflakeTime()); archiveTicket.Parameters.AddWithValue("@creator_id", ticket.creatorID); archiveTicket.Parameters.AddWithValue("@assigned_staff_id", ticket.assignedStaffID); archiveTicket.Parameters.AddWithValue("@summary", ticket.summary); archiveTicket.Parameters.AddWithValue("@channel_id", ticket.channelID); conn.Open(); archiveTicket.Prepare(); archiveTicket.ExecuteNonQuery(); } public static bool DeleteOpenTicket(uint ticketID) { try { using MySqlConnection c = GetConnection(); using MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE id=@id", c); deletion.Parameters.AddWithValue("@id", ticketID); c.Open(); deletion.Prepare(); return deletion.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static bool IsBlacklisted(ulong userID) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM blacklisted_users WHERE user_id=@user_id", c); selection.Parameters.AddWithValue("@user_id", userID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if user is blacklisted if (results.Read()) { results.Close(); return true; } results.Close(); return false; } public static bool Blacklist(ulong blacklistedID, ulong staffID) { try { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO blacklisted_users (user_id,time,moderator_id) VALUES (@user_id, UTC_TIMESTAMP(), @moderator_id);", c); cmd.Parameters.AddWithValue("@user_id", blacklistedID); cmd.Parameters.AddWithValue("@moderator_id", staffID); cmd.Prepare(); return cmd.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static bool Unblacklist(ulong blacklistedID) { try { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM blacklisted_users WHERE user_id=@user_id", c); cmd.Parameters.AddWithValue("@user_id", blacklistedID); cmd.Prepare(); return cmd.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static bool AssignStaff(Ticket ticket, ulong staffID) { try { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET assigned_staff_id = @assigned_staff_id WHERE id = @id", c); update.Parameters.AddWithValue("@assigned_staff_id", staffID); update.Parameters.AddWithValue("@id", ticket.id); update.Prepare(); return update.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static bool UnassignStaff(Ticket ticket) { return AssignStaff(ticket, 0); } public static bool SetStaffActive(ulong staffID, bool active) { try { using MySqlConnection c = GetConnection(); c.Open(); MySqlCommand update = new MySqlCommand(@"UPDATE staff SET active = @active WHERE user_id = @user_id", c); update.Parameters.AddWithValue("@user_id", staffID); update.Parameters.AddWithValue("@active", active); update.Prepare(); return update.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static StaffMember GetRandomActiveStaff(params ulong[] ignoredUserIDs) { List staffMembers = GetActiveStaff(ignoredUserIDs); return staffMembers.Any() ? staffMembers[RandomNumberGenerator.GetInt32(staffMembers.Count)] : null; } public static List GetActiveStaff(params ulong[] ignoredUserIDs) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE active = true AND user_id NOT IN (@user_ids)", c); selection.Parameters.AddWithValue("@user_ids", string.Join(",", ignoredUserIDs)); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if staff exists in the database if (!results.Read()) { return new List(); } List staffMembers = new List { new StaffMember(results) }; while (results.Read()) { staffMembers.Add(new StaffMember(results)); } results.Close(); return staffMembers; } public static List GetAllStaff(params ulong[] ignoredUserIDs) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id NOT IN (@user_ids)", c); selection.Parameters.AddWithValue("@user_ids", string.Join(",", ignoredUserIDs)); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if staff exist in the database if (!results.Read()) { return new List(); } List staffMembers = new List { new StaffMember(results) }; while (results.Read()) { staffMembers.Add(new StaffMember(results)); } results.Close(); return staffMembers; } public static bool IsStaff(ulong staffID) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c); selection.Parameters.AddWithValue("@user_id", staffID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if ticket exists in the database if (!results.Read()) { return false; } results.Close(); return true; } public static bool TryGetStaff(ulong staffID, out StaffMember staffMember) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c); selection.Parameters.AddWithValue("@user_id", staffID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if ticket exists in the database if (!results.Read()) { staffMember = null; return false; } staffMember = new StaffMember(results); results.Close(); return true; } public static List GetAllMessages() { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages", c); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if messages exist in the database if (!results.Read()) { return new List(); } List messages = new List { new Message(results) }; while (results.Read()) { messages.Add(new Message(results)); } results.Close(); return messages; } public static bool TryGetMessage(string identifier, out Message message) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages WHERE identifier=@identifier", c); selection.Parameters.AddWithValue("@identifier", identifier); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if ticket exists in the database if (!results.Read()) { message = null; return false; } message = new Message(results); results.Close(); return true; } public static bool AddMessage(string identifier, ulong userID, string message) { try { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO messages (identifier,user_id,message) VALUES (@identifier, @user_id, @message);", c); cmd.Parameters.AddWithValue("@identifier", identifier); cmd.Parameters.AddWithValue("@user_id", userID); cmd.Parameters.AddWithValue("@message", message); cmd.Prepare(); return cmd.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static bool RemoveMessage(string identifier) { try { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM messages WHERE identifier=@identifier", c); cmd.Parameters.AddWithValue("@identifier", identifier); cmd.Prepare(); return cmd.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static List GetAllCategories() { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories", c); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if messages exist in the database if (!results.Read()) { return new List(); } List categories = new List { new Category(results) }; while (results.Read()) { categories.Add(new Category(results)); } results.Close(); return categories; } public static bool TryGetCategory(ulong categoryID, out Category message) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE category_id=@category_id", c); selection.Parameters.AddWithValue("@category_id", categoryID); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if ticket exists in the database if (!results.Read()) { message = null; return false; } message = new Category(results); results.Close(); return true; } public static bool TryGetCategory(string name, out Category message) { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE name=@name", c); selection.Parameters.AddWithValue("@name", name); selection.Prepare(); MySqlDataReader results = selection.ExecuteReader(); // Check if ticket exists in the database if (!results.Read()) { message = null; return false; } message = new Category(results); results.Close(); return true; } public static bool AddCategory(string name, ulong categoryID) { try { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO categories (name,category_id) VALUES (@name, @category_id);", c); cmd.Parameters.AddWithValue("@name", name); cmd.Parameters.AddWithValue("@category_id", categoryID); cmd.Prepare(); return cmd.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public static bool RemoveCategory(ulong categoryID) { try { using MySqlConnection c = GetConnection(); c.Open(); using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM categories WHERE category_id=@category_id", c); cmd.Parameters.AddWithValue("@category_id", categoryID); cmd.Prepare(); return cmd.ExecuteNonQuery() > 0; } catch (MySqlException) { return false; } } public class Ticket { public uint id; public ulong creatorID; public ulong assignedStaffID; public string summary; public ulong channelID; public Ticket(MySqlDataReader reader) { id = reader.GetUInt32("id"); creatorID = reader.GetUInt64("creator_id"); assignedStaffID = reader.GetUInt64("assigned_staff_id"); summary = reader.GetString("summary"); channelID = reader.GetUInt64("channel_id"); } public string DiscordRelativeTime() { return Formatter.Timestamp(channelID.GetSnowflakeTime(), Config.timestampFormat); } } public class StaffMember { public ulong userID; public string name; public bool active; public StaffMember(MySqlDataReader reader) { userID = reader.GetUInt64("user_id"); name = reader.GetString("name"); active = reader.GetBoolean("active"); } } public class Message { public string identifier; public ulong userID; public string message; public Message(MySqlDataReader reader) { identifier = reader.GetString("identifier"); userID = reader.GetUInt64("user_id"); message = reader.GetString("message"); } } public class Category { public string name; public ulong id; public Category(MySqlDataReader reader) { name = reader.GetString("name"); id = reader.GetUInt64("category_id"); } } }