using System; using System.Collections.Generic; using System.IO; using System.Threading.Tasks; using DSharpPlus; using DSharpPlus.Entities; using DSharpPlus.Exceptions; using DSharpPlus.SlashCommands; using DSharpPlus.SlashCommands.Attributes; namespace SupportChild.Commands; public class CloseCommand : ApplicationCommandModule { private static Dictionary closeReasons = new Dictionary(); [SlashRequireGuild] [SlashCommand("close", "Closes a ticket.")] public async Task OnExecute(InteractionContext command, [Option("Reason", "Reason for closing the ticket.")] string reason = "") { // Check if ticket exists in the database if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket _)) { await command.CreateResponseAsync(new DiscordEmbedBuilder { Color = DiscordColor.Red, Description = "This channel is not a ticket." }); return; } DiscordInteractionResponseBuilder confirmation = new DiscordInteractionResponseBuilder() .AddEmbed(new DiscordEmbedBuilder { Color = DiscordColor.Cyan, Description = "Are you sure you wish to close this ticket? You cannot re-open it again later." }) .AddComponents(new DiscordButtonComponent(ButtonStyle.Danger, "supportchild_closeconfirm", "Confirm")); await command.CreateResponseAsync(confirmation); closeReasons.Add(command.Channel.Id, reason); } public static async Task OnConfirmed(DiscordInteraction interaction) { await interaction.CreateResponseAsync(InteractionResponseType.DeferredMessageUpdate); ulong channelID = interaction.Channel.Id; string channelName = interaction.Channel.Name; // Check if ticket exists in the database if (!Database.TryGetOpenTicket(channelID, out Database.Ticket ticket)) { await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder { Color = DiscordColor.Red, Description = "This channel is not a ticket." })); return; } // Build transcript try { await Transcriber.ExecuteAsync(interaction.Channel.Id, ticket.id); } catch (Exception e) { Logger.Error("Exception occured when trying to save transcript while closing ticket: " + e); await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder { Color = DiscordColor.Red, Description = "ERROR: Could not save transcript file. Aborting..." })); return; } string closeReason = ""; if (closeReasons.TryGetValue(channelID, out string cachedReason)) { closeReason = "\nReason: " + cachedReason + "\n"; } // Log it if the log channel exists DiscordChannel logChannel = interaction.Guild.GetChannel(Config.logChannel); if (logChannel != null) { DiscordEmbed embed = new DiscordEmbedBuilder { Color = DiscordColor.Green, Description = "Ticket " + ticket.id.ToString("00000") + " closed by " + interaction.User.Mention + ".\n" + closeReason, Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName } }; await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read); DiscordMessageBuilder message = new DiscordMessageBuilder(); message.AddEmbed(embed); message.AddFiles(new Dictionary { { Transcriber.GetFilename(ticket.id), file } }); await logChannel.SendMessageAsync(message); } if (Config.closingNotifications) { DiscordEmbed embed = new DiscordEmbedBuilder { Color = DiscordColor.Green, Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, " + "check the transcript for more info.\n" + closeReason, Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName } }; try { DiscordMember staffMember = await interaction.Guild.GetMemberAsync(ticket.creatorID); await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read); DiscordMessageBuilder message = new DiscordMessageBuilder(); message.AddEmbed(embed); message.AddFiles(new Dictionary { { Transcriber.GetFilename(ticket.id), file } }); await staffMember.SendMessageAsync(message); } catch (NotFoundException) { } catch (UnauthorizedException) { } } Database.ArchiveTicket(ticket); await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder { Color = DiscordColor.Green, Description = "Channel will be deleted in 3 seconds..." })); await Task.Delay(3000); // Delete the channel and database entry await interaction.Channel.DeleteAsync("Ticket closed."); Database.DeleteOpenTicket(ticket.id); closeReasons.Remove(channelID); } }