diff --git a/Valkyrie/Config.cs b/Valkyrie/Config.cs new file mode 100644 index 0000000..25d693d --- /dev/null +++ b/Valkyrie/Config.cs @@ -0,0 +1,95 @@ +using System; +using System.IO; +using System.Text; +using DSharpPlus; +using Microsoft.Extensions.Logging; +using Newtonsoft.Json.Linq; +using Valkyrie.Properties; +using YamlDotNet.Serialization; + +namespace Valkyrie; + +internal static class Config +{ + internal static string token = ""; + internal static ulong logChannel; + internal static string welcomeMessage = ""; + internal static LogLevel logLevel = LogLevel.Information; + internal static TimestampFormat timestampFormat = TimestampFormat.RelativeTime; + internal static bool randomAssignment = false; + internal static bool randomAssignRoleOverride = false; + internal static string presenceType = "Playing"; + internal static string presenceText = ""; + internal static bool newCommandUsesSelector = false; + internal static int ticketLimit = 5; + + internal static bool ticketUpdatedNotifications = false; + internal static double ticketUpdatedNotificationDelay = 0.0; + internal static bool assignmentNotifications = false; + internal static bool closingNotifications = false; + + internal static string hostName = "127.0.0.1"; + internal static int port = 3306; + internal static string database = "akheemah"; + internal static string username = "akheemah"; + internal static string password = ""; + + public static void LoadConfig() + { + // Write default config to file if it does not already exist + if (!File.Exists("./config.yml")) + { + File.WriteAllText("./config.yml", Encoding.UTF8.GetString(Resources.default_config)); + } + + // Reads config contents into FileStream + FileStream stream = File.OpenRead("./config.yml"); + + // Converts the FileStream into a YAML object + IDeserializer deserializer = new DeserializerBuilder().Build(); + object yamlObject = deserializer.Deserialize(new StreamReader(stream)) ?? ""; + + // Converts the YAML object into a JSON object as the YAML ones do not support traversal of nodes by name + ISerializer serializer = new SerializerBuilder().JsonCompatible().Build(); + JObject json = JObject.Parse(serializer.Serialize(yamlObject)); + + // Sets up the bot + token = json.SelectToken("bot.token")?.Value() ?? ""; + logChannel = json.SelectToken("bot.log-channel")?.Value() ?? 0; + welcomeMessage = json.SelectToken("bot.welcome-message")?.Value() ?? ""; + string stringLogLevel = json.SelectToken("bot.console-log-level")?.Value() ?? ""; + + if (!Enum.TryParse(stringLogLevel, true, out logLevel)) + { + logLevel = LogLevel.Information; + Logger.Warn("Log level '" + stringLogLevel + "' invalid, using 'Information' instead."); + } + + string stringTimestampFormat = json.SelectToken("bot.timestamp-format")?.Value() ?? "RelativeTime"; + + if (!Enum.TryParse(stringTimestampFormat, true, out timestampFormat)) + { + timestampFormat = TimestampFormat.RelativeTime; + Logger.Warn("Timestamp '" + stringTimestampFormat + "' invalid, using 'RelativeTime' instead."); + } + + randomAssignment = json.SelectToken("bot.random-assignment")?.Value() ?? false; + randomAssignRoleOverride = json.SelectToken("bot.random-assign-role-override")?.Value() ?? false; + presenceType = json.SelectToken("bot.presence-type")?.Value() ?? "Playing"; + presenceText = json.SelectToken("bot.presence-text")?.Value() ?? ""; + newCommandUsesSelector = json.SelectToken("bot.new-command-uses-selector")?.Value() ?? false; + ticketLimit = json.SelectToken("bot.ticket-limit")?.Value() ?? 5; + + ticketUpdatedNotifications = json.SelectToken("notifications.ticket-updated")?.Value() ?? false; + ticketUpdatedNotificationDelay = json.SelectToken("notifications.ticket-updated-delay")?.Value() ?? 0.0; + assignmentNotifications = json.SelectToken("notifications.assignment")?.Value() ?? false; + closingNotifications = json.SelectToken("notifications.closing")?.Value() ?? false; + + // Reads database info + hostName = json.SelectToken("database.address")?.Value() ?? ""; + port = json.SelectToken("database.port")?.Value() ?? 3306; + database = json.SelectToken("database.name")?.Value() ?? "akheemah"; + username = json.SelectToken("database.user")?.Value() ?? "akheemah"; + password = json.SelectToken("database.password")?.Value() ?? ""; + } +} \ No newline at end of file diff --git a/Valkyrie/Database.cs b/Valkyrie/Database.cs new file mode 100644 index 0000000..7cecc08 --- /dev/null +++ b/Valkyrie/Database.cs @@ -0,0 +1,819 @@ +using System; +using System.Linq; +using System.Collections.Generic; +using DSharpPlus; +using MySqlConnector; + +namespace Valkyrie; + +public static class Database +{ + public static string connectionString = ""; + + private static readonly Random random = new Random(); + + public static void SetConnectionString(string host, int port, string database, string username, string password) + { + connectionString = "server=" + host + + ";database=" + database + + ";port=" + port + + ";userid=" + username + + ";password=" + password; + } + + public static MySqlConnection GetConnection() + { + return new MySqlConnection(connectionString); + } + + public static long GetNumberOfTickets() + { + try + { + using MySqlConnection c = GetConnection(); + using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM tickets", c); + c.Open(); + return (long)countTickets.ExecuteScalar(); + } + catch (Exception e) + { + Logger.Error("Error occured when attempting to count number of open tickets: " + e); + } + + return -1; + } + + public static long GetNumberOfClosedTickets() + { + try + { + using MySqlConnection c = GetConnection(); + using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM ticket_history", c); + c.Open(); + return (long)countTickets.ExecuteScalar(); + } + catch (Exception e) + { + Logger.Error("Error occured when attempting to count number of open tickets: " + e); + } + + return -1; + } + + public static void SetupTables() + { + using MySqlConnection c = GetConnection(); + using MySqlCommand createTickets = new MySqlCommand( + "CREATE TABLE IF NOT EXISTS tickets(" + + "id INT UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT," + + "created_time DATETIME NOT NULL," + + "creator_id BIGINT UNSIGNED NOT NULL," + + "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," + + "summary VARCHAR(5000) NOT NULL," + + "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," + + "INDEX(created_time, assigned_staff_id, channel_id))", + c); + using MySqlCommand createTicketHistory = new MySqlCommand( + "CREATE TABLE IF NOT EXISTS ticket_history(" + + "id INT UNSIGNED NOT NULL PRIMARY KEY," + + "created_time DATETIME NOT NULL," + + "closed_time DATETIME NOT NULL," + + "creator_id BIGINT UNSIGNED NOT NULL," + + "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," + + "summary VARCHAR(5000) NOT NULL," + + "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," + + "INDEX(created_time, closed_time, channel_id))", + c); + using MySqlCommand createBlacklisted = new MySqlCommand( + "CREATE TABLE IF NOT EXISTS blacklisted_users(" + + "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," + + "time DATETIME NOT NULL," + + "moderator_id BIGINT UNSIGNED NOT NULL," + + "INDEX(user_id, time))", + c); + using MySqlCommand createStaffList = new MySqlCommand( + "CREATE TABLE IF NOT EXISTS staff(" + + "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," + + "name VARCHAR(256) NOT NULL," + + "active BOOLEAN NOT NULL DEFAULT true)", + c); + using MySqlCommand createMessages = new MySqlCommand( + "CREATE TABLE IF NOT EXISTS messages(" + + "identifier VARCHAR(256) NOT NULL PRIMARY KEY," + + "user_id BIGINT UNSIGNED NOT NULL," + + "message VARCHAR(5000) NOT NULL)", + c); + using MySqlCommand createCategories = new MySqlCommand( + "CREATE TABLE IF NOT EXISTS categories(" + + "name VARCHAR(256) NOT NULL UNIQUE," + + "category_id BIGINT UNSIGNED NOT NULL PRIMARY KEY)", + c); + c.Open(); + createTickets.ExecuteNonQuery(); + createBlacklisted.ExecuteNonQuery(); + createTicketHistory.ExecuteNonQuery(); + createStaffList.ExecuteNonQuery(); + createMessages.ExecuteNonQuery(); + createCategories.ExecuteNonQuery(); + } + + public static bool IsOpenTicket(ulong channelID) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c); + selection.Parameters.AddWithValue("@channel_id", channelID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if ticket exists in the database + if (!results.Read()) + { + return false; + } + results.Close(); + return true; + } + + public static bool TryGetOpenTicket(ulong channelID, out Ticket ticket) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c); + selection.Parameters.AddWithValue("@channel_id", channelID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if ticket exists in the database + if (!results.Read()) + { + ticket = null; + return false; + } + + ticket = new Ticket(results); + results.Close(); + return true; + } + + public static bool TryGetOpenTicketByID(uint id, out Ticket ticket) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE id=@id", c); + selection.Parameters.AddWithValue("@id", id); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if open ticket exists in the database + if (results.Read()) + { + ticket = new Ticket(results); + results.Close(); + return true; + } + + results.Close(); + ticket = null; + return false; + } + + public static bool TryGetClosedTicket(uint id, out Ticket ticket) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE id=@id", c); + selection.Parameters.AddWithValue("@id", id); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if closed ticket exists in the database + if (results.Read()) + { + ticket = new Ticket(results); + results.Close(); + return true; + } + + ticket = null; + results.Close(); + return false; + } + + public static bool TryGetOpenTickets(ulong userID, out List tickets) + { + tickets = null; + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE creator_id=@creator_id", c); + selection.Parameters.AddWithValue("@creator_id", userID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + if (!results.Read()) + { + return false; + } + + tickets = new List { new Ticket(results) }; + while (results.Read()) + { + tickets.Add(new Ticket(results)); + } + results.Close(); + return true; + } + + public static bool TryGetOpenTickets(out List tickets) + { + tickets = null; + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets ORDER BY channel_id ASC", c); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + if (!results.Read()) + { + return false; + } + + tickets = new List { new Ticket(results) }; + while (results.Read()) + { + tickets.Add(new Ticket(results)); + } + results.Close(); + return true; + } + + public static bool TryGetClosedTickets(ulong userID, out List tickets) + { + tickets = null; + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE creator_id=@creator_id", c); + selection.Parameters.AddWithValue("@creator_id", userID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + if (!results.Read()) + { + return false; + } + + tickets = new List { new Ticket(results) }; + while (results.Read()) + { + tickets.Add(new Ticket(results)); + } + results.Close(); + return true; + } + + public static bool TryGetAssignedTickets(ulong staffID, out List tickets) + { + tickets = null; + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE assigned_staff_id=@assigned_staff_id", c); + selection.Parameters.AddWithValue("@assigned_staff_id", staffID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + if (!results.Read()) + { + return false; + } + + tickets = new List { new Ticket(results) }; + while (results.Read()) + { + tickets.Add(new Ticket(results)); + } + results.Close(); + return true; + } + + public static long NewTicket(ulong memberID, ulong staffID, ulong ticketID) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO tickets (created_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", c); + cmd.Parameters.AddWithValue("@creator_id", memberID); + cmd.Parameters.AddWithValue("@assigned_staff_id", staffID); + cmd.Parameters.AddWithValue("@summary", ""); + cmd.Parameters.AddWithValue("@channel_id", ticketID); + cmd.ExecuteNonQuery(); + return cmd.LastInsertedId; + } + + public static void ArchiveTicket(Ticket ticket) + { + // Check if ticket already exists in the archive + if (TryGetClosedTicket(ticket.id, out Ticket _)) + { + using MySqlConnection c = GetConnection(); + using MySqlCommand deleteTicket = new MySqlCommand(@"DELETE FROM ticket_history WHERE id=@id OR channel_id=@channel_id", c); + deleteTicket.Parameters.AddWithValue("@id", ticket.id); + deleteTicket.Parameters.AddWithValue("@channel_id", ticket.channelID); + + c.Open(); + deleteTicket.Prepare(); + deleteTicket.ExecuteNonQuery(); + } + + // Create an entry in the ticket history database + using MySqlConnection conn = GetConnection(); + using MySqlCommand archiveTicket = new MySqlCommand(@"INSERT INTO ticket_history (id, created_time, closed_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (@id, @created_time, UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", conn); + archiveTicket.Parameters.AddWithValue("@id", ticket.id); + archiveTicket.Parameters.AddWithValue("@created_time", ticket.channelID.GetSnowflakeTime()); + archiveTicket.Parameters.AddWithValue("@creator_id", ticket.creatorID); + archiveTicket.Parameters.AddWithValue("@assigned_staff_id", ticket.assignedStaffID); + archiveTicket.Parameters.AddWithValue("@summary", ticket.summary); + archiveTicket.Parameters.AddWithValue("@channel_id", ticket.channelID); + + conn.Open(); + archiveTicket.Prepare(); + archiveTicket.ExecuteNonQuery(); + } + + public static bool DeleteOpenTicket(uint ticketID) + { + try + { + using MySqlConnection c = GetConnection(); + using MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE id=@id", c); + deletion.Parameters.AddWithValue("@id", ticketID); + + c.Open(); + deletion.Prepare(); + return deletion.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static bool IsBlacklisted(ulong userID) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM blacklisted_users WHERE user_id=@user_id", c); + selection.Parameters.AddWithValue("@user_id", userID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if user is blacklisted + if (results.Read()) + { + results.Close(); + return true; + } + results.Close(); + + return false; + } + + public static bool Blacklist(ulong blacklistedID, ulong staffID) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO blacklisted_users (user_id,time,moderator_id) VALUES (@user_id, UTC_TIMESTAMP(), @moderator_id);", c); + cmd.Parameters.AddWithValue("@user_id", blacklistedID); + cmd.Parameters.AddWithValue("@moderator_id", staffID); + cmd.Prepare(); + return cmd.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static bool Unblacklist(ulong blacklistedID) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM blacklisted_users WHERE user_id=@user_id", c); + cmd.Parameters.AddWithValue("@user_id", blacklistedID); + cmd.Prepare(); + return cmd.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static bool AssignStaff(Ticket ticket, ulong staffID) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET assigned_staff_id = @assigned_staff_id WHERE id = @id", c); + update.Parameters.AddWithValue("@assigned_staff_id", staffID); + update.Parameters.AddWithValue("@id", ticket.id); + update.Prepare(); + return update.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static bool UnassignStaff(Ticket ticket) + { + return AssignStaff(ticket, 0); + } + + public static bool SetStaffActive(ulong staffID, bool active) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + MySqlCommand update = new MySqlCommand(@"UPDATE staff SET active = @active WHERE user_id = @user_id", c); + update.Parameters.AddWithValue("@user_id", staffID); + update.Parameters.AddWithValue("@active", active); + update.Prepare(); + return update.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static StaffMember GetRandomActiveStaff(params ulong[] ignoredUserIDs) + { + List staffMembers = GetActiveStaff(ignoredUserIDs); + return staffMembers.Any() ? staffMembers[random.Next(staffMembers.Count)] : null; + } + + public static List GetActiveStaff(params ulong[] ignoredUserIDs) + { + bool first = true; + string filterString = ""; + foreach (ulong userID in ignoredUserIDs) + { + if (first) + { + first = false; + filterString += "AND user_id != " + userID; + } + else + { + filterString += "&& user_id != " + userID; + } + } + + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE active = true " + filterString, c); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if staff exists in the database + if (!results.Read()) + { + return new List(); + } + + List staffMembers = new List { new StaffMember(results) }; + while (results.Read()) + { + staffMembers.Add(new StaffMember(results)); + } + results.Close(); + + return staffMembers; + } + + public static List GetAllStaff(params ulong[] ignoredUserIDs) + { + bool first = true; + string filterString = ""; + foreach (ulong userID in ignoredUserIDs) + { + if (first) + { + first = false; + filterString += "WHERE user_id != " + userID; + } + else + { + filterString += "&& user_id != " + userID; + } + + } + + + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff " + filterString, c); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if staff exist in the database + if (!results.Read()) + { + return new List(); + } + + List staffMembers = new List { new StaffMember(results) }; + while (results.Read()) + { + staffMembers.Add(new StaffMember(results)); + } + results.Close(); + + return staffMembers; + } + + public static bool IsStaff(ulong staffID) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c); + selection.Parameters.AddWithValue("@user_id", staffID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if ticket exists in the database + if (!results.Read()) + { + return false; + } + results.Close(); + return true; + } + + public static bool TryGetStaff(ulong staffID, out StaffMember staffMember) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c); + selection.Parameters.AddWithValue("@user_id", staffID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if ticket exists in the database + if (!results.Read()) + { + staffMember = null; + return false; + } + staffMember = new StaffMember(results); + results.Close(); + return true; + } + + public static List GetAllMessages() + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages", c); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if messages exist in the database + if (!results.Read()) + { + return new List(); + } + + List messages = new List { new Message(results) }; + while (results.Read()) + { + messages.Add(new Message(results)); + } + results.Close(); + + return messages; + } + + public static bool TryGetMessage(string identifier, out Message message) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages WHERE identifier=@identifier", c); + selection.Parameters.AddWithValue("@identifier", identifier); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if ticket exists in the database + if (!results.Read()) + { + message = null; + return false; + } + message = new Message(results); + results.Close(); + return true; + } + + public static bool AddMessage(string identifier, ulong userID, string message) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO messages (identifier,user_id,message) VALUES (@identifier, @user_id, @message);", c); + cmd.Parameters.AddWithValue("@identifier", identifier); + cmd.Parameters.AddWithValue("@user_id", userID); + cmd.Parameters.AddWithValue("@message", message); + cmd.Prepare(); + return cmd.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static bool RemoveMessage(string identifier) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM messages WHERE identifier=@identifier", c); + cmd.Parameters.AddWithValue("@identifier", identifier); + cmd.Prepare(); + return cmd.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static List GetAllCategories() + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories", c); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if messages exist in the database + if (!results.Read()) + { + return new List(); + } + + List categories = new List { new Category(results) }; + while (results.Read()) + { + categories.Add(new Category(results)); + } + results.Close(); + + return categories; + } + + public static bool TryGetCategory(ulong categoryID, out Category message) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE category_id=@category_id", c); + selection.Parameters.AddWithValue("@category_id", categoryID); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if ticket exists in the database + if (!results.Read()) + { + message = null; + return false; + } + message = new Category(results); + results.Close(); + return true; + } + + public static bool TryGetCategory(string name, out Category message) + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE name=@name", c); + selection.Parameters.AddWithValue("@name", name); + selection.Prepare(); + MySqlDataReader results = selection.ExecuteReader(); + + // Check if ticket exists in the database + if (!results.Read()) + { + message = null; + return false; + } + message = new Category(results); + results.Close(); + return true; + } + + public static bool AddCategory(string name, ulong categoryID) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO categories (name,category_id) VALUES (@name, @category_id);", c); + cmd.Parameters.AddWithValue("@name", name); + cmd.Parameters.AddWithValue("@category_id", categoryID); + cmd.Prepare(); + return cmd.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public static bool RemoveCategory(ulong categoryID) + { + try + { + using MySqlConnection c = GetConnection(); + c.Open(); + using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM categories WHERE category_id=@category_id", c); + cmd.Parameters.AddWithValue("@category_id", categoryID); + cmd.Prepare(); + return cmd.ExecuteNonQuery() > 0; + } + catch (MySqlException) + { + return false; + } + } + + public class Ticket + { + public uint id; + public ulong creatorID; + public ulong assignedStaffID; + public string summary; + public ulong channelID; + + public Ticket(MySqlDataReader reader) + { + id = reader.GetUInt32("id"); + creatorID = reader.GetUInt64("creator_id"); + assignedStaffID = reader.GetUInt64("assigned_staff_id"); + summary = reader.GetString("summary"); + channelID = reader.GetUInt64("channel_id"); + } + + public string DiscordRelativeTime() + { + return Formatter.Timestamp(channelID.GetSnowflakeTime(), Config.timestampFormat); + } + } + public class StaffMember + { + public ulong userID; + public string name; + public bool active; + + public StaffMember(MySqlDataReader reader) + { + userID = reader.GetUInt64("user_id"); + name = reader.GetString("name"); + active = reader.GetBoolean("active"); + } + } + + public class Message + { + public string identifier; + public ulong userID; + public string message; + + public Message(MySqlDataReader reader) + { + identifier = reader.GetString("identifier"); + userID = reader.GetUInt64("user_id"); + message = reader.GetString("message"); + } + } + + public class Category + { + public string name; + public ulong id; + + public Category(MySqlDataReader reader) + { + name = reader.GetString("name"); + id = reader.GetUInt64("category_id"); + } + } +} diff --git a/Valkyrie/EventHandler.cs b/Valkyrie/EventHandler.cs new file mode 100644 index 0000000..bcb0167 --- /dev/null +++ b/Valkyrie/EventHandler.cs @@ -0,0 +1,285 @@ +using System; +using System.Collections.Generic; +using System.Threading.Tasks; +using DSharpPlus; +using DSharpPlus.Entities; +using DSharpPlus.EventArgs; +using DSharpPlus.Exceptions; +using DSharpPlus.SlashCommands; +using DSharpPlus.SlashCommands.Attributes; +using DSharpPlus.SlashCommands.EventArgs; +using Valkyrie.Commands; + +namespace Valkyrie; + +internal static class EventHandler +{ + internal static Task OnReady(DiscordClient client, ReadyEventArgs e) + { + Logger.Log("Client is ready to process events."); + + // Checking activity type + if (!Enum.TryParse(Config.presenceType, true, out ActivityType activityType)) + { + Logger.Log("Presence type '" + Config.presenceType + "' invalid, using 'Playing' instead."); + activityType = ActivityType.Playing; + } + + client.UpdateStatusAsync(new DiscordActivity(Config.presenceType, activityType), UserStatus.Online); + return Task.CompletedTask; + } + + internal static Task OnGuildAvailable(DiscordClient _, GuildCreateEventArgs e) + { + Logger.Log("Guild available: " + e.Guild.Name); + + IReadOnlyDictionary roles = e.Guild.Roles; + + foreach ((ulong roleID, DiscordRole role) in roles) + { + Logger.Log(role.Name.PadRight(40, '.') + roleID); + } + return Task.CompletedTask; + } + + internal static Task OnClientError(DiscordClient _, ClientErrorEventArgs e) + { + Logger.Error("Client exception occured:\n" + e.Exception); + switch (e.Exception) + { + case BadRequestException ex: + Logger.Error("JSON Message: " + ex.JsonMessage); + break; + } + return Task.CompletedTask; + } + + internal static async Task OnMessageCreated(DiscordClient client, MessageCreateEventArgs e) + { + if (e.Author.IsBot) + { + return; + } + + // Check if ticker exists in the database and ticket notifications are enabled + if (!Database.TryGetOpenTicket(e.Channel.Id, out Database.Ticket ticket) || !Config.ticketUpdatedNotifications) + { + return; + } + + // Sends a DM to the assigned staff member if at least a day has gone by since the last message and the user sending the message isn't staff + IReadOnlyList messages = await e.Channel.GetMessagesAsync(2); + if (messages.Count > 1 && messages[1].Timestamp < DateTimeOffset.UtcNow.AddDays(Config.ticketUpdatedNotificationDelay * -1) && !Database.IsStaff(e.Author.Id)) + { + try + { + DiscordMember staffMember = await e.Guild.GetMemberAsync(ticket.assignedStaffID); + await staffMember.SendMessageAsync(new DiscordEmbedBuilder + { + Color = DiscordColor.Green, + Description = "A ticket you are assigned to has been updated: " + e.Channel.Mention + }); + } + catch (NotFoundException) { } + catch (UnauthorizedException) { } + } + } + + internal static async Task OnCommandError(SlashCommandsExtension commandSystem, SlashCommandErrorEventArgs e) + { + switch (e.Exception) + { + case SlashExecutionChecksFailedException checksFailedException: + { + foreach (SlashCheckBaseAttribute attr in checksFailedException.FailedChecks) + { + await e.Context.Channel.SendMessageAsync(new DiscordEmbedBuilder + { + Color = DiscordColor.Red, + Description = ParseFailedCheck(attr) + }); + } + return; + } + + case BadRequestException ex: + Logger.Error("Command exception occured:\n" + e.Exception); + Logger.Error("JSON Message: " + ex.JsonMessage); + return; + + default: + { + Logger.Error("Exception occured: " + e.Exception.GetType() + ": " + e.Exception); + await e.Context.Channel.SendMessageAsync(new DiscordEmbedBuilder + { + Color = DiscordColor.Red, + Description = "Internal error occured, please report this to the developer." + }); + return; + } + } + } + + internal static async Task OnMemberAdded(DiscordClient client, GuildMemberAddEventArgs e) + { + if (!Database.TryGetOpenTickets(e.Member.Id, out List ownTickets)) + { + return; + } + + foreach (Database.Ticket ticket in ownTickets) + { + try + { + DiscordChannel channel = await client.GetChannelAsync(ticket.channelID); + if (channel?.GuildId == e.Guild.Id) + { + try + { + await channel.AddOverwriteAsync(e.Member, Permissions.AccessChannels); + await channel.SendMessageAsync(new DiscordEmbedBuilder + { + Color = DiscordColor.Green, + Description = "User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has rejoined the server, and has been re-added to the ticket." + }); + } + catch (DiscordException ex) + { + Logger.Error("Exception occurred trying to add channel permissions: " + ex); + Logger.Error("JsomMessage: " + ex.JsonMessage); + } + + } + } + catch (Exception) { /* ignored */ } + } + } + + internal static async Task OnMemberRemoved(DiscordClient client, GuildMemberRemoveEventArgs e) + { + if (Database.TryGetOpenTickets(e.Member.Id, out List ownTickets)) + { + foreach (Database.Ticket ticket in ownTickets) + { + try + { + DiscordChannel channel = await client.GetChannelAsync(ticket.channelID); + if (channel?.GuildId == e.Guild.Id) + { + await channel.SendMessageAsync(new DiscordEmbedBuilder + { + Color = DiscordColor.Red, + Description = "User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server." + }); + } + } + catch (Exception) { /* ignored */ } + } + } + + if (Database.TryGetAssignedTickets(e.Member.Id, out List assignedTickets) && Config.logChannel != 0) + { + DiscordChannel logChannel = await client.GetChannelAsync(Config.logChannel); + if (logChannel != null) + { + foreach (Database.Ticket ticket in assignedTickets) + { + try + { + DiscordChannel channel = await client.GetChannelAsync(ticket.channelID); + if (channel?.GuildId == e.Guild.Id) + { + await logChannel.SendMessageAsync(new DiscordEmbedBuilder + { + Color = DiscordColor.Red, + Description = "Assigned staff member '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server: <#" + channel.Id + ">" + }); + } + } + catch (Exception) { /* ignored */ } + } + } + } + } + + internal static async Task OnComponentInteractionCreated(DiscordClient client, ComponentInteractionCreateEventArgs e) + { + try + { + switch (e.Interaction.Data.ComponentType) + { + case ComponentType.Button: + switch (e.Id) + { + case "valkyrie_closeconfirm": + await CloseCommand.OnConfirmed(e.Interaction); + return; + case { } when e.Id.StartsWith("valkyrie_newcommandbutton"): + await NewCommand.OnCategorySelection(e.Interaction); + return; + case { } when e.Id.StartsWith("valkyrie_newticketbutton"): + await CreateButtonPanelCommand.OnButtonUsed(e.Interaction); + return; + case "right": + return; + case "left": + return; + case "rightskip": + return; + case "leftskip": + return; + case "stop": + return; + default: + Logger.Warn("Unknown button press received! '" + e.Id + "'"); + return; + } + case ComponentType.StringSelect: + switch (e.Id) + { + case { } when e.Id.StartsWith("valkyrie_newcommandselector"): + await NewCommand.OnCategorySelection(e.Interaction); + return; + case { } when e.Id.StartsWith("valkyrie_newticketselector"): + await CreateSelectionBoxPanelCommand.OnSelectionMenuUsed(e.Interaction); + return; + default: + Logger.Warn("Unknown selection box option received! '" + e.Id + "'"); + return; + } + case ComponentType.ActionRow: + Logger.Warn("Unknown action row received! '" + e.Id + "'"); + return; + case ComponentType.FormInput: + Logger.Warn("Unknown form input received! '" + e.Id + "'"); + return; + default: + Logger.Warn("Unknown interaction type received! '" + e.Interaction.Data.ComponentType + "'"); + break; + } + } + catch (DiscordException ex) + { + Logger.Error("Interaction Exception occurred: " + ex); + Logger.Error("JsomMessage: " + ex.JsonMessage); + } + catch (Exception ex) + { + Logger.Error("Interaction Exception occured: " + ex.GetType() + ": " + ex); + } + } + + private static string ParseFailedCheck(SlashCheckBaseAttribute attr) + { + return attr switch + { + SlashRequireDirectMessageAttribute => "This command can only be used in direct messages!", + SlashRequireOwnerAttribute => "Only the server owner can use that command!", + SlashRequirePermissionsAttribute => "You don't have permission to do that!", + SlashRequireBotPermissionsAttribute => "The bot doesn't have the required permissions to do that!", + SlashRequireUserPermissionsAttribute => "You don't have permission to do that!", + SlashRequireGuildAttribute => "This command has to be used in a Discord server!", + _ => "Unknown Discord API error occured, please try again later." + }; + } +} \ No newline at end of file diff --git a/Valkyrie/Logger.cs b/Valkyrie/Logger.cs new file mode 100644 index 0000000..cfa6d2c --- /dev/null +++ b/Valkyrie/Logger.cs @@ -0,0 +1,68 @@ +using Microsoft.Extensions.Logging; +using System; +using System.Reflection; + +namespace Valkyrie; + +public static class Logger +{ + public static void Debug(string message) + { + try + { + Valkyrie.discordClient.Logger.Log(LogLevel.Debug, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message); + } + catch (NullReferenceException) + { + Console.WriteLine("[DEBUG] " + message); + } + } + + public static void Log(string message) + { + try + { + Valkyrie.discordClient.Logger.Log(LogLevel.Information, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message); + } + catch (NullReferenceException) + { + Console.WriteLine("[INFO] " + message); + } + } + + public static void Warn(string message) + { + try + { + Valkyrie.discordClient.Logger.Log(LogLevel.Warning, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message); + } + catch (NullReferenceException) + { + Console.WriteLine("[WARNING] " + message); + } + } + + public static void Error(string message) + { + try + { + Valkyrie.discordClient.Logger.Log(LogLevel.Error, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message); + } + catch (NullReferenceException) + { + Console.WriteLine("[ERROR] " + message); + } + } + + public static void Fatal(string message) + { + try + { + Valkyrie.discordClient.Logger.Log(LogLevel.Critical, new EventId(420, Assembly.GetEntryAssembly()?.GetName().Name), message); + } + catch (NullReferenceException) + { + Console.WriteLine("[CRITICAL] " + message); + } + } +} \ No newline at end of file diff --git a/Valkyrie/Transcriber.cs b/Valkyrie/Transcriber.cs new file mode 100644 index 0000000..1f4168a --- /dev/null +++ b/Valkyrie/Transcriber.cs @@ -0,0 +1,52 @@ +using System.IO; +using System.Threading.Tasks; + +using DiscordChatExporter.Core.Discord; +using DiscordChatExporter.Core.Discord.Data; +using DiscordChatExporter.Core.Exporting; +using DiscordChatExporter.Core.Exporting.Filtering; +using DiscordChatExporter.Core.Exporting.Partitioning; + +namespace Valkyrie; + +internal static class Transcriber +{ + internal static async Task ExecuteAsync(ulong channelId, uint ticketID) + { + DiscordClient discordClient = new DiscordClient(Config.token); + ChannelExporter exporter = new ChannelExporter(discordClient); + + if (!Directory.Exists("./transcripts")) + { + Directory.CreateDirectory("./transcripts"); + } + + Channel channel = await discordClient.GetChannelAsync(new Snowflake(channelId)); + Guild guild = await discordClient.GetGuildAsync(channel.GuildId); + + ExportRequest request = new ExportRequest( + Guild: guild, + Channel: channel, + OutputPath: GetPath(ticketID), + Format: ExportFormat.HtmlDark, + After: null, + Before: null, + PartitionLimit: PartitionLimit.Null, + MessageFilter: MessageFilter.Null, + ShouldDownloadMedia: false, + ShouldReuseMedia: false, + DateFormat: "yyyy-MMM-dd HH:mm" + ); + await exporter.ExportChannelAsync(request); + } + + internal static string GetPath(uint ticketNumber) + { + return "./transcripts/" + GetFilename(ticketNumber); + } + + internal static string GetFilename(uint ticketNumber) + { + return "ticket-" + ticketNumber.ToString("00000") + ".html"; + } +} \ No newline at end of file diff --git a/Valkyrie/Utilities.cs b/Valkyrie/Utilities.cs new file mode 100644 index 0000000..420ca44 --- /dev/null +++ b/Valkyrie/Utilities.cs @@ -0,0 +1,65 @@ +using System; +using System.Collections.Generic; +using System.Threading.Tasks; +using DSharpPlus.Entities; + +namespace Valkyrie; + +public static class Utilities +{ + public static readonly Random rng = new Random(); + + public static void Shuffle(this IList list) + { + int n = list.Count; + while (n > 1) + { + n--; + int k = rng.Next(n + 1); + (list[k], list[n]) = (list[n], list[k]); + } + } + + public static LinkedList ParseListIntoMessages(List listItems) + { + LinkedList messages = new LinkedList(); + + foreach (string listItem in listItems) + { + if (messages.Last?.Value?.Length + listItem?.Length < 2048) + { + messages.Last.Value = listItem; + } + else + { + messages.AddLast(listItem); + } + } + + return messages; + } + + public static async Task> GetVerifiedChannels() + { + List verifiedCategories = new List(); + foreach (Database.Category category in Database.GetAllCategories()) + { + DiscordChannel channel = null; + try + { + channel = await Valkyrie.discordClient.GetChannelAsync(category.id); + } + catch (Exception) { /*ignored*/} + + if (channel != null) + { + verifiedCategories.Add(category); + } + else + { + Logger.Warn("Category '" + category.name + "' (" + category.id + ") no longer exists Ignoring..."); + } + } + return verifiedCategories; + } +} \ No newline at end of file diff --git a/Valkyrie/Valkyrie.cs b/Valkyrie/Valkyrie.cs new file mode 100644 index 0000000..6d912b7 --- /dev/null +++ b/Valkyrie/Valkyrie.cs @@ -0,0 +1,149 @@ +using System; +using System.IO; +using System.Reflection; +using System.Threading.Tasks; +using DSharpPlus; +using DSharpPlus.Interactivity; +using DSharpPlus.Interactivity.Enums; +using DSharpPlus.Interactivity.Extensions; +using DSharpPlus.SlashCommands; +using Microsoft.Extensions.Logging; +using Valkyrie.Commands; + +namespace Valkyrie; + +internal static class Valkyrie +{ + // Sets up a dummy client to use for logging + public static DiscordClient discordClient = new DiscordClient(new DiscordConfiguration { Token = "DUMMY_TOKEN", TokenType = TokenType.Bot, MinimumLogLevel = LogLevel.Debug }); + private static SlashCommandsExtension commands = null; + + private static void Main() + { + MainAsync().GetAwaiter().GetResult(); + } + + private static async Task MainAsync() + { + Logger.Log("Starting " + Assembly.GetEntryAssembly()?.GetName().Name + " version " + GetVersion() + "..."); + try + { + Reload(); + + // Block this task until the program is closed. + await Task.Delay(-1); + } + catch (Exception e) + { + Logger.Fatal("Fatal error:\n" + e); + Console.ReadLine(); + } + } + + public static string GetVersion() + { + Version version = Assembly.GetEntryAssembly()?.GetName().Version; + return version?.Major + "." + version?.Minor + "." + version?.Build + (version?.Revision == 0 ? "" : "-" + (char)(64 + version?.Revision ?? 0)); + } + + public static async void Reload() + { + if (discordClient != null) + { + await discordClient.DisconnectAsync(); + discordClient.Dispose(); + Logger.Log("Discord client disconnected."); + } + + Logger.Log("Loading config \"" + Directory.GetCurrentDirectory() + Path.DirectorySeparatorChar + "config.yml\""); + Config.LoadConfig(); + + // Check if token is unset + if (Config.token is "" or "") + { + Logger.Fatal("You need to set your bot token in the config and start the bot again."); + throw new ArgumentException("Invalid Discord bot token"); + } + + // Database connection and setup + try + { + Logger.Log("Connecting to database... (" + Config.hostName + ":" + Config.port + ")"); + Database.SetConnectionString(Config.hostName, Config.port, Config.database, Config.username, Config.password); + Database.SetupTables(); + } + catch (Exception e) + { + Logger.Fatal("Could not set up database tables, please confirm connection settings, status of the server and permissions of MySQL user. Error: " + e); + throw; + } + + Logger.Log("Setting up Discord client..."); + + // Setting up client configuration + DiscordConfiguration cfg = new DiscordConfiguration + { + Token = Config.token, + TokenType = TokenType.Bot, + MinimumLogLevel = Config.logLevel, + AutoReconnect = true, + Intents = DiscordIntents.All + }; + + discordClient = new DiscordClient(cfg); + + Logger.Log("Hooking events..."); + discordClient.Ready += EventHandler.OnReady; + discordClient.GuildAvailable += EventHandler.OnGuildAvailable; + discordClient.ClientErrored += EventHandler.OnClientError; + discordClient.MessageCreated += EventHandler.OnMessageCreated; + discordClient.GuildMemberAdded += EventHandler.OnMemberAdded; + discordClient.GuildMemberRemoved += EventHandler.OnMemberRemoved; + discordClient.ComponentInteractionCreated += EventHandler.OnComponentInteractionCreated; + + discordClient.UseInteractivity(new InteractivityConfiguration + { + PaginationBehaviour = PaginationBehaviour.Ignore, + PaginationDeletion = PaginationDeletion.DeleteMessage, + Timeout = TimeSpan.FromMinutes(15) + }); + + Logger.Log("Registering commands..."); + commands = discordClient.UseSlashCommands(); + + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + commands.RegisterCommands(); + + Logger.Log("Hooking command events..."); + commands.SlashCommandErrored += EventHandler.OnCommandError; + + Logger.Log("Connecting to Discord..."); + await discordClient.ConnectAsync(); + } +} \ No newline at end of file diff --git a/Valkyrie/Valkyrie.csproj b/Valkyrie/Valkyrie.csproj new file mode 100644 index 0000000..2b381af --- /dev/null +++ b/Valkyrie/Valkyrie.csproj @@ -0,0 +1,70 @@ + + + + Exe + bygul.ico + net6.0 + win-x64;linux-x64 + + Valkyrie.Valkyrie + taostie_t0ast + + https://toastielab.dev/Valkyriecoms/Valkyrie-support + https://toastielab.dev/Valkyriecoms/Valkyrie-support + Git + LICENSE + https://cdn.discordapp.com/attachments/1116306825390858343/1133619659371986964/Bygul_transparent_small.png + A Discord support ticket bot to help out in the Valkyriecoms server. + en + 1.3.1 + 3.0.1 + 1.3.1 + 1.3.1 + + + + full + + + + + + + + + + + + + + + + + + + + + True + True + Resources.resx + + + + + + ResXFileCodeGenerator + Resources.Designer.cs + + + + + + + + + + lib\DiscordChatExporter.Core.dll + + + + diff --git a/Valkyrie/bygul.ico b/Valkyrie/bygul.ico new file mode 100644 index 0000000..255c485 Binary files /dev/null and b/Valkyrie/bygul.ico differ diff --git a/Valkyrie/default_config.yml b/Valkyrie/default_config.yml new file mode 100644 index 0000000..9ab02e3 --- /dev/null +++ b/Valkyrie/default_config.yml @@ -0,0 +1,48 @@ +bot: + # Bot token. + token: "" + # Channel where ticket logs are posted (recommended) + log-channel: 000000000000000000 + # Message posted when a ticket is opened. + welcome-message: "Please describe your issue below, and include all information needed for us to help you." + # Decides what messages are shown in console + # Possible values are: Critical, Error, Warning, Information, Debug. + console-log-level: "Information" + # One of the following: LongDate, LongDateTime, LongTime, RelativeTime, ShortDate, ShortDateTime, ShortTime + # More info: https://dsharpplus.github.io/api/DSharpPlus.TimestampFormat.html + timestamp-format: "RelativeTime" + # Whether or not staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command. + random-assignment: true + # If set to true the rasssign command will include staff members set as inactive if a specific role is specified in the command. + # This can be useful if you have admins set as inactive to not automatically receive tickets and then have moderators elevate tickets when needed. + random-assign-role-override: true + # Sets the type of activity for the bot to display in its presence status + # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing + presence-type: "ListeningTo" + # Sets the activity text shown in the bot's status + presence-text: "/new" + # Set to true if you want the /new command to show a selection box instead of a series of buttons + new-command-uses-selector: false + # Number of tickets a single user can have open at a time, staff members are excluded from this + ticket-limit: 5 + +notifications: + # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time + # Other staff members and bots do not trigger this. + ticket-updated: true + # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days. + ticket-updated-delay: 0.5 + # Notifies staff when they are assigned to tickets + assignment: true + # Notifies the user opening the ticket that their ticket was closed and includes the transcript + closing: true + +database: + # Address and port of the mysql server + address: "127.0.0.1" + port: 3306 + # Name of the database to use + name: "bygul" + # Username and password for authentication + user: "" + password: "" \ No newline at end of file