bot: # Bot token. token: "" # Channel where ticket logs are posted (recommended). log-channel: 000000000000000000 # Message posted when a ticket is opened. welcome-message: "Please describe your issue below, and include all information needed for us to take action." # Decides what messages are shown in console. # Possible values are: Critical, Error, Warning, Information, Debug. console-log-level: "Information" # One of the following: LongDate, LongDateTime, LongTime, RelativeTime, ShortDate, ShortDateTime, ShortTime. # More info: https://dsharpplus.github.io/api/DSharpPlus.TimestampFormat.html timestamp-format: "RelativeTime" # Whether staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command. random-assignment: true # If set to true the rassign command will include staff members set as inactive if a specific role is specified in the command. # This can be useful if you have admins set as inactive to not automatically receive tickets and then have moderators elevate tickets when needed. random-assign-role-override: true # Sets the type of activity for the bot to display in its presence status. # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing, Custom. presence-type: "ListeningTo" # Sets the activity text shown in the bot's status presence-text: "/new" # Set to true if you want the /new command to show a selection box instead of a series of buttons. new-command-uses-selector: false # Number of tickets a single user can have open at a time, staff members are excluded from this. ticket-limit: 5 # Pins the first message in a ticket to allow for quick navigation to the top in large tickets. pin-first-message: true # Ticket transcript location, can be overridden using command line arguments. transcript-dir: "./transcripts" notifications: # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time. # Other staff members and bots do not trigger this. ticket-updated: true # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days. ticket-updated-delay: 0.5 # Notifies staff when they are assigned to tickets. assignment: true # Notifies the user opening the ticket that their ticket was closed and includes the transcript. closing: true interviews: # Enable the interview system. You must set up interview templates before you can start using it. # Any existing interviews can still be completed while interviews are disabled, but new ones will not be created. enabled: true # Whether to delete the interview question and answer messages after an interview summary is posted. delete-messages-after-summary: true # Whether to delete the interview question and answer messages after an interview ends without a summary. delete-messages-after-no-summary: true database: # Address and port of the mysql server. address: "127.0.0.1" port: 3306 # Name of the database to use. name: "supportchild" # Username and password for authentication. user: "" password: ""