It is finished

.gitignore

@@ -335,4 +335,8 @@ Akheemah/config\.yml
 
 Akheemah/credentials.json
 
-Akheemah/token.json/
+Akheemah/token.json/
+
+/Windows-x64
+
+/Linux-x64

Akheemah/Akheemah.csproj

@@ -13,7 +13,7 @@
     <RepositoryUrl>https://toastielab.dev/Dragonschildstudios/Akheemah</RepositoryUrl>
     <RepositoryType>Git</RepositoryType>
     <PackageLicenseFile>LICENSE</PackageLicenseFile>
-    <PackageIconUrl>https://karlofduty.com/img/tardisIcon.jpg</PackageIconUrl>
+    <PackageIconUrl>https://cdn.discordapp.com/attachments/765441543100170271/1127164720374370336/Dragons_child_studios.jpg</PackageIconUrl>
     <Description>A Discord support ticket bot to help out in the Dragon's child studios server.</Description>
     <NeutralLanguage>en</NeutralLanguage>
     <Version>1.3.1</Version>

Akheemah/Commands/AddCategoryCommand.cs

@@ -0,0 +1,71 @@
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class AddCategoryCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("addcategory", "Adds a category to the ticket bot letting users open tickets in them.")]
+    public async Task OnExecute(InteractionContext command, [Option("Title", "The name to display on buttons and in selection boxes.")] string title, [Option("Category", "The category to add.")] DiscordChannel category)
+    {
+        if (!category.IsCategory)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That channel is not a category."
+            }, true);
+            return;
+        }
+
+        if (string.IsNullOrWhiteSpace(title))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Invalid category title specified."
+            }, true);
+            return;
+        }
+
+        if (Database.TryGetCategory(category.Id, out Database.Category _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That category is already registered."
+            }, true);
+            return;
+        }
+
+        if (Database.TryGetCategory(title, out Database.Category _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is already a category with that title."
+            }, true);
+            return;
+        }
+
+        if (Database.AddCategory(title, category.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Category added."
+            }, true);
+        }
+        else
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed adding the category to the database."
+            }, true);
+        }
+    }
+}

Akheemah/Commands/AddCommand.cs

@@ -0,0 +1,82 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class AddCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("add", "Adds a user to a ticket")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "User to add to ticket.")] DiscordUser user)
+    {
+        // Check if ticket exists in the database
+        if (!Database.IsOpenTicket(command.Channel.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        DiscordMember member;
+        try
+        {
+            member = (user == null ? command.Member : await command.Guild.GetMemberAsync(user.Id));
+
+            if (member == null)
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find that user in this server."
+                }, true);
+                return;
+            }
+        }
+        catch (Exception)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not find that user in this server."
+            }, true);
+            return;
+        }
+
+        try
+        {
+            await command.Channel.AddOverwriteAsync(member, Permissions.AccessChannels);
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Added " + member.Mention + " to ticket."
+            });
+
+            // Log it if the log channel exists
+            DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+            if (logChannel != null)
+            {
+                await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = member.Mention + " was added to " + command.Channel.Mention +
+                                  " by " + command.Member.Mention + "."
+                });
+            }
+        }
+        catch (Exception)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not add " + member.Mention + " to ticket, unknown error occured."
+            }, true);
+        }
+    }
+}

Akheemah/Commands/AddMessageCommand.cs

@@ -0,0 +1,53 @@
+using DSharpPlus.Entities;
+using System.Threading.Tasks;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class AddMessageCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("addmessage", "Adds a new message for the 'say' command.")]
+    public async Task OnExecute(InteractionContext command,
+        [Option("Identifier", "The identifier word used in the /say command.")] string identifier,
+        [Option("Message", "The message the /say command will return.")] string message)
+    {
+        if (string.IsNullOrEmpty(message))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "No message specified."
+            }, true);
+            return;
+        }
+
+        if (Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is already a message with that identifier."
+            }, true);
+            return;
+        }
+
+        if (Database.AddMessage(identifier, command.Member.Id, message))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Message added."
+            }, true);
+        }
+        else
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed adding the message to the database."
+            }, true);
+        }
+    }
+}

Akheemah/Commands/AddStaffCommand.cs

@@ -0,0 +1,67 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+using MySqlConnector;
+
+namespace Akheemah.Commands;
+
+public class AddStaffCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("addstaff", "Adds a new staff member.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "User to add to staff.")] DiscordUser user)
+    {
+        DiscordMember staffMember = null;
+        try
+        {
+            staffMember = user == null ? command.Member : await command.Guild.GetMemberAsync(user.Id);
+
+            if (staffMember == null)
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find that user in this server."
+                }, true);
+                return;
+            }
+        }
+        catch (Exception)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not find that user in this server."
+            }, true);
+            return;
+        }
+
+        await using MySqlConnection c = Database.GetConnection();
+        MySqlCommand cmd = Database.IsStaff(staffMember.Id) ? new MySqlCommand(@"UPDATE staff SET name = @name WHERE user_id = @user_id", c) : new MySqlCommand(@"INSERT INTO staff (user_id, name) VALUES (@user_id, @name);", c);
+
+        c.Open();
+        cmd.Parameters.AddWithValue("@user_id", staffMember.Id);
+        cmd.Parameters.AddWithValue("@name", staffMember.DisplayName);
+        cmd.ExecuteNonQuery();
+        cmd.Dispose();
+
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = staffMember.Mention + " was added to staff."
+        });
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = staffMember.Mention + " was added to staff.\n"
+            });
+        }
+    }
+}

Akheemah/Commands/AdminCommands.cs

@@ -0,0 +1,200 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+[SlashCommandGroup("admin", "Administrative commands.")]
+public class AdminCommands : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("listinvalid", "List tickets which channels have been deleted. Use /admin unsetticket <id> to remove them.")]
+    public async Task ListInvalid(InteractionContext command)
+    {
+        if (!Database.TryGetOpenTickets(out List<Database.Ticket> openTickets))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not get any open tickets from database."
+            }, true);
+        }
+
+        // Get all channels in all guilds the bot is part of
+        List<DiscordChannel> allChannels = new List<DiscordChannel>();
+        foreach (KeyValuePair<ulong, DiscordGuild> guild in Akheemah.discordClient.Guilds)
+        {
+            try
+            {
+                allChannels.AddRange(await guild.Value.GetChannelsAsync());
+            }
+            catch (Exception) { /*ignored*/ }
+        }
+
+        // Check which tickets channels no longer exist
+        List<string> listItems = new List<string>();
+        foreach (Database.Ticket ticket in openTickets)
+        {
+            if (allChannels.All(channel => channel.Id != ticket.channelID))
+            {
+                listItems.Add("ID: **" + ticket.id.ToString("00000") + ":** <#" + ticket.channelID + ">\n");
+            }
+        }
+
+        if (listItems.Count == 0)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "All tickets are valid!"
+            }, true);
+            return;
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Title = "Invalid tickets:",
+                Color = DiscordColor.Red,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+
+    [SlashRequireGuild]
+    [SlashCommand("setticket", "Turns a channel into a ticket WARNING: Anyone will be able to delete the channel using /close.")]
+    public async Task SetTicket(InteractionContext command, [Option("User", "(Optional) The owner of the ticket.")] DiscordUser user = null)
+    {
+        // Check if ticket exists in the database
+        if (Database.IsOpenTicket(command.Channel.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is already a ticket."
+            }, true);
+            return;
+        }
+
+        DiscordUser ticketUser = (user == null ? command.User : user);
+
+        long id = Database.NewTicket(ticketUser.Id, 0, command.Channel.Id);
+        string ticketID = id.ToString("00000");
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Channel has been designated ticket " + ticketID + "."
+        });
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = command.Channel.Mention + " has been designated ticket " + ticketID + " by " + command.Member.Mention + "."
+            });
+        }
+    }
+
+    [SlashRequireGuild]
+    [SlashCommand("unsetticket", "Deletes a ticket from the ticket system without deleting the channel.")]
+    public async Task UnsetTicket(InteractionContext command, [Option("TicketID", "(Optional) Ticket to unset. Uses the channel you are in by default.")] long ticketID = 0)
+    {
+        Database.Ticket ticket;
+
+        if (ticketID == 0)
+        {
+            // Check if ticket exists in the database
+            if (!Database.TryGetOpenTicket(command.Channel.Id, out ticket))
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "This channel is not a ticket!"
+                }, true);
+                return;
+            }
+        }
+        else
+        {
+            // Check if ticket exists in the database
+            if (!Database.TryGetOpenTicketByID((uint)ticketID, out ticket))
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "There is no ticket with this ticket ID."
+                }, true);
+                return;
+            }
+        }
+
+
+        if (Database.DeleteOpenTicket(ticket.id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Channel has been undesignated as a ticket."
+            });
+
+            // Log it if the log channel exists
+            DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+            if (logChannel != null)
+            {
+                await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = command.Channel.Mention + " has been undesignated as a ticket by " + command.Member.Mention + "."
+                });
+            }
+        }
+        else
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed removing ticket from database."
+            }, true);
+        }
+    }
+
+    [SlashCommand("reload", "Reloads the bot config.")]
+    public async Task Reload(InteractionContext command)
+    {
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Reloading bot application..."
+        });
+        Logger.Log("Reloading bot...");
+        Akheemah.Reload();
+    }
+}

Akheemah/Commands/AssignCommand.cs

@@ -0,0 +1,102 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class AssignCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("assign", "Assigns a staff member to this ticket.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "(Optional) User to assign to this ticket.")] DiscordUser user = null)
+    {
+        DiscordMember member = null;
+        try
+        {
+            member = user == null ? command.Member : await command.Guild.GetMemberAsync(user.Id);
+
+            if (member == null)
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find that user in this server."
+                }, true);
+                return;
+            }
+        }
+        catch (Exception)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not find that user in this server."
+            }, true);
+            return;
+        }
+
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        if (!Database.IsStaff(member.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: User is not registered as staff."
+            }, true);
+            return;
+        }
+
+        if (!Database.AssignStaff(ticket, member.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed to assign " + member.Mention + " to ticket."
+            }, true);
+            return;
+        }
+
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Assigned " + member.Mention + " to ticket."
+        });
+
+        if (Config.assignmentNotifications)
+        {
+            try
+            {
+                await member.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "You have been assigned to a support ticket: " + command.Channel.Mention
+                });
+            }
+            catch (UnauthorizedException) { }
+        }
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = member.Mention + " was assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
+            });
+        }
+    }
+}

Akheemah/Commands/BlacklistCommand.cs

@@ -0,0 +1,54 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class BlacklistCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("blacklist", "Blacklists a user from opening tickets.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "User to blacklist.")] DiscordUser user)
+    {
+        try
+        {
+            if (!Database.Blacklist(user.Id, command.User.Id))
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = user.Mention + " is already blacklisted."
+                }, true);
+                return;
+            }
+
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Blacklisted " + user.Mention + "."
+            }, true);
+
+            // Log it if the log channel exists
+            DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+            if (logChannel != null)
+            {
+                await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = user.Mention + " was blacklisted from opening tickets by " + command.Member.Mention + "."
+                });
+            }
+        }
+        catch (Exception)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error occured while blacklisting " + user.Mention + "."
+            }, true);
+            throw;
+        }
+    }
+}

Akheemah/Commands/CloseCommand.cs

@@ -0,0 +1,134 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class CloseCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("close", "Closes a ticket.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            });
+            return;
+        }
+
+        DiscordInteractionResponseBuilder confirmation = new DiscordInteractionResponseBuilder()
+            .AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Cyan,
+                Description = "Are you sure you wish to close this ticket? You cannot re-open it again later."
+            })
+            .AddComponents(new DiscordButtonComponent(ButtonStyle.Danger, "akheemah_closeconfirm", "Confirm"));
+
+
+        await command.CreateResponseAsync(confirmation);
+    }
+
+    public static async Task OnConfirmed(DiscordInteraction interaction)
+    {
+        await interaction.CreateResponseAsync(InteractionResponseType.DeferredMessageUpdate);
+        ulong channelID = interaction.Channel.Id;
+        string channelName = interaction.Channel.Name;
+
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(channelID, out Database.Ticket ticket))
+        {
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }));
+            return;
+        }
+
+        // Build transcript
+        try
+        {
+            await Transcriber.ExecuteAsync(interaction.Channel.Id, ticket.id);
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Exception occured when trying to save transcript while closing ticket: " + e);
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "ERROR: Could not save transcript file. Aborting..."
+            }));
+            return;
+        }
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = interaction.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            DiscordEmbed embed = new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Ticket " + ticket.id.ToString("00000") + " closed by " + interaction.User.Mention + ".\n",
+                Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
+            };
+
+            await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
+            DiscordMessageBuilder message = new DiscordMessageBuilder();
+            message.WithEmbed(embed);
+            message.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
+
+            await logChannel.SendMessageAsync(message);
+        }
+
+        if (Config.closingNotifications)
+        {
+            DiscordEmbed embed = new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, check the transcript for more info.\n",
+                Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
+            };
+
+            try
+            {
+                DiscordMember staffMember = await interaction.Guild.GetMemberAsync(ticket.creatorID);
+                await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
+
+                DiscordMessageBuilder message = new DiscordMessageBuilder();
+                message.WithEmbed(embed);
+                message.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
+
+                await staffMember.SendMessageAsync(message);
+            }
+            catch (NotFoundException) { }
+            catch (UnauthorizedException) { }
+        }
+
+        Database.ArchiveTicket(ticket);
+
+        await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Channel will be deleted in 3 seconds..."
+        }));
+
+
+        await Task.Delay(3000);
+
+        // Delete the channel and database entry
+        await interaction.Channel.DeleteAsync("Ticket closed.");
+
+        Database.DeleteOpenTicket(ticket.id);
+    }
+}

Akheemah/Commands/CreateButtonPanelCommand.cs

@@ -0,0 +1,81 @@
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class CreateButtonPanelCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("createbuttonpanel", "Creates a series of buttons which users can use to open new tickets in specific categories.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        DiscordMessageBuilder builder = new DiscordMessageBuilder().WithContent(" ");
+        List<Database.Category> verifiedCategories = await Utilities.GetVerifiedChannels();
+
+        if (verifiedCategories.Count == 0)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: No registered categories found."
+            }, true);
+            return;
+        }
+
+        verifiedCategories = verifiedCategories.OrderBy(x => x.name).ToList();
+
+        int nrOfButtons = 0;
+        for (int nrOfButtonRows = 0; nrOfButtonRows < 5 && nrOfButtons < verifiedCategories.Count; nrOfButtonRows++)
+        {
+            List<DiscordButtonComponent> buttonRow = new List<DiscordButtonComponent>();
+
+            for (; nrOfButtons < 5 * (nrOfButtonRows + 1) && nrOfButtons < verifiedCategories.Count; nrOfButtons++)
+            {
+                buttonRow.Add(new DiscordButtonComponent(ButtonStyle.Primary, "akheemah_newticketbutton " + verifiedCategories[nrOfButtons].id, verifiedCategories[nrOfButtons].name));
+            }
+            builder.AddComponents(buttonRow);
+        }
+
+        await command.Channel.SendMessageAsync(builder);
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Successfully created message, make sure to run this command again if you add new categories to the bot."
+        }, true);
+    }
+
+    public static async Task OnButtonUsed(DiscordInteraction interaction)
+    {
+        await interaction.CreateResponseAsync(InteractionResponseType.DeferredChannelMessageWithSource, new DiscordInteractionResponseBuilder().AsEphemeral());
+
+        if (!ulong.TryParse(interaction.Data.CustomId.Replace("akheemah_newticketbutton ", ""), out ulong categoryID) || categoryID == 0)
+        {
+            Logger.Warn("Invalid ID: " + interaction.Data.CustomId.Replace("akheemah_newticketbutton ", ""));
+            return;
+        }
+
+        (bool success, string message) = await NewCommand.OpenNewTicket(interaction.User.Id, interaction.ChannelId, categoryID);
+
+        if (success)
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            }));
+        }
+        else
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = message
+            }));
+        }
+    }
+}

Akheemah/Commands/CreateSelectionBoxPanelCommand.cs

@@ -0,0 +1,79 @@
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class CreateSelectionBoxPanelCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("createselectionboxpanel", "Creates a selection box which users can use to open new tickets in specific categories.")]
+    public async Task OnExecute(InteractionContext command, [Option("Message", "(Optional) The message to show in the selection box.")] string message = null)
+    {
+        DiscordMessageBuilder builder = new DiscordMessageBuilder()
+            .WithContent(" ")
+            .AddComponents(await GetSelectComponents(command, message ?? "Open new ticket..."));
+
+        await command.Channel.SendMessageAsync(builder);
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Successfully created message, make sure to run this command again if you add new categories to the bot."
+        }, true);
+    }
+
+    public static async Task<List<DiscordSelectComponent>> GetSelectComponents(InteractionContext command, string placeholder)
+    {
+        List<Database.Category> verifiedCategories = await Utilities.GetVerifiedChannels();
+
+        if (verifiedCategories.Count == 0) return new List<DiscordSelectComponent>();
+
+        verifiedCategories = verifiedCategories.OrderBy(x => x.name).ToList();
+        List<DiscordSelectComponent> selectionComponents = new List<DiscordSelectComponent>();
+        int selectionOptions = 0;
+        for (int selectionBoxes = 0; selectionBoxes < 5 && selectionOptions < verifiedCategories.Count; selectionBoxes++)
+        {
+            List<DiscordSelectComponentOption> categoryOptions = new List<DiscordSelectComponentOption>();
+
+            for (; selectionOptions < 25 * (selectionBoxes + 1) && selectionOptions < verifiedCategories.Count; selectionOptions++)
+            {
+                categoryOptions.Add(new DiscordSelectComponentOption(verifiedCategories[selectionOptions].name, verifiedCategories[selectionOptions].id.ToString()));
+            }
+            selectionComponents.Add(new DiscordSelectComponent("akheemah_newticketselector" + selectionBoxes, placeholder, categoryOptions, false, 0, 1));
+        }
+
+        return selectionComponents;
+    }
+
+    public static async Task OnSelectionMenuUsed(DiscordInteraction interaction)
+    {
+        if (interaction.Data.Values == null || interaction.Data.Values.Length <= 0) return;
+
+        if (!ulong.TryParse(interaction.Data.Values[0], out ulong categoryID) || categoryID == 0) return;
+
+        await interaction.CreateResponseAsync(InteractionResponseType.DeferredChannelMessageWithSource, new DiscordInteractionResponseBuilder().AsEphemeral());
+
+        (bool success, string message) = await NewCommand.OpenNewTicket(interaction.User.Id, interaction.ChannelId, categoryID);
+
+        if (success)
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            }).AsEphemeral());
+        }
+        else
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = message
+            }).AsEphemeral());
+        }
+    }
+}

Akheemah/Commands/ListAssignedCommand.cs

@@ -0,0 +1,63 @@
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class ListAssignedCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("listassigned", "Lists tickets assigned to a user.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "(Optional) User to list tickets for.")] DiscordUser user = null)
+    {
+        DiscordUser listUser = user == null ? command.User : user;
+
+        if (!Database.TryGetAssignedTickets(listUser.Id, out List<Database.Ticket> assignedTickets))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "User does not have any assigned tickets."
+            });
+            return;
+        }
+
+        List<string> listItems = new List<string>();
+        foreach (Database.Ticket ticket in assignedTickets)
+        {
+            listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Title = "Assigned tickets: ",
+                Color = DiscordColor.Green,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Akheemah/Commands/ListCommand.cs

@@ -0,0 +1,99 @@
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class ListCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("list", "Lists tickets opened by a user.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "(Optional) The user to get tickets by.")] DiscordUser user = null)
+    {
+        DiscordUser listUser = user == null ? command.User : user;
+
+        List<DiscordEmbedBuilder> openEmbeds = new List<DiscordEmbedBuilder>();
+        if (Database.TryGetOpenTickets(listUser.Id, out List<Database.Ticket> openTickets))
+        {
+            List<string> listItems = new List<string>();
+            foreach (Database.Ticket ticket in openTickets)
+            {
+                listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + ">\n");
+            }
+
+            foreach (string message in Utilities.ParseListIntoMessages(listItems))
+            {
+                openEmbeds.Add(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = message
+                });
+            }
+
+            // Add the titles
+            for (int i = 0; i < openEmbeds.Count; i++)
+            {
+                openEmbeds[i].Title = $"Open tickets ({i + 1}/{openEmbeds.Count})";
+            }
+        }
+
+        List<DiscordEmbedBuilder> closedEmbeds = new List<DiscordEmbedBuilder>();
+        if (Database.TryGetClosedTickets(listUser.Id, out List<Database.Ticket> closedTickets))
+        {
+            List<string> listItems = new List<string>();
+            foreach (Database.Ticket ticket in closedTickets)
+            {
+                listItems.Add("**" + ticket.DiscordRelativeTime() + ":** Ticket " + ticket.id.ToString("00000") + "\n");
+            }
+
+            foreach (string message in Utilities.ParseListIntoMessages(listItems))
+            {
+                closedEmbeds.Add(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = message
+                });
+            }
+
+            // Add the titles
+            for (int i = 0; i < closedEmbeds.Count; i++)
+            {
+                closedEmbeds[i].Title = $"Closed tickets ({i + 1}/{closedEmbeds.Count})";
+            }
+        }
+
+        // Merge the embed lists and add the footers
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        embeds.AddRange(openEmbeds);
+        embeds.AddRange(closedEmbeds);
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        if (embeds.Count == 0)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Cyan,
+                Description = "User does not have any open or closed tickets."
+            });
+            return;
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Akheemah/Commands/ListOpen.cs

@@ -0,0 +1,60 @@
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class ListOpen : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("listopen", "Lists all open tickets, oldest first.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        if (!Database.TryGetOpenTickets(out List<Database.Ticket> openTickets))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not fetch any open tickets."
+            });
+            return;
+        }
+
+        List<string> listItems = new List<string>();
+        foreach (Database.Ticket ticket in openTickets)
+        {
+            listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Akheemah/Commands/ListUnassignedCommand.cs

@@ -0,0 +1,61 @@
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class ListUnassignedCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("listunassigned", "Lists unassigned tickets.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        if (!Database.TryGetAssignedTickets(0, out List<Database.Ticket> unassignedTickets))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "There are no unassigned tickets."
+            });
+            return;
+        }
+
+        List<string> listItems = new List<string>();
+        foreach (Database.Ticket ticket in unassignedTickets)
+        {
+            listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Title = "Unassigned tickets: ",
+                Color = DiscordColor.Green,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Akheemah/Commands/MoveCommand.cs

@@ -0,0 +1,83 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class MoveCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("move", "Moves a ticket to another category.")]
+    public async Task OnExecute(InteractionContext command, [Option("Category", "The category to move the ticket to. Only has to be the beginning of the name.")] string category)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        if (string.IsNullOrEmpty(category))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: No category provided."
+            }, true);
+            return;
+        }
+
+        IReadOnlyList<DiscordChannel> channels = await command.Guild.GetChannelsAsync();
+        IEnumerable<DiscordChannel> categories = channels.Where(x => x.IsCategory);
+        DiscordChannel categoryChannel = categories.FirstOrDefault(x => x.Name.StartsWith(category.Trim(), StringComparison.OrdinalIgnoreCase));
+
+        if (categoryChannel == null)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Could not find a category by that name."
+            }, true);
+            return;
+        }
+
+        if (command.Channel.Id == categoryChannel.Id)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: The ticket is already in that category."
+            }, true);
+            return;
+        }
+
+        try
+        {
+            await command.Channel.ModifyAsync(modifiedAttributes => modifiedAttributes.Parent = categoryChannel);
+        }
+        catch (UnauthorizedException)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Not authorized to move this ticket to that category."
+            }, true);
+            return;
+        }
+
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Ticket was moved to " + categoryChannel.Mention
+        });
+    }
+}

Akheemah/Commands/NewCommand.cs

@@ -0,0 +1,275 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+public class NewCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("new", "Opens a new ticket.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        List<Database.Category> verifiedCategories = await Utilities.GetVerifiedChannels();
+        switch (verifiedCategories.Count)
+        {
+            case 0:
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Error: No registered categories found."
+                }, true);
+                return;
+            case 1:
+                await command.DeferAsync(true);
+                (bool success, string message) = await OpenNewTicket(command.User.Id, command.Channel.Id, verifiedCategories[0].id);
+
+                if (success)
+                {
+                    await command.FollowUpAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Green,
+                        Description = message
+                    }).AsEphemeral());
+                }
+                else
+                {
+                    await command.FollowUpAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = message
+                    }).AsEphemeral());
+                }
+                return;
+            default:
+                if (Config.newCommandUsesSelector)
+                {
+                    await CreateSelector(command, verifiedCategories);
+                }
+                else
+                {
+                    await CreateButtons(command, verifiedCategories);
+                }
+                return;
+        }
+    }
+
+    public static async Task CreateButtons(InteractionContext command, List<Database.Category> verifiedCategories)
+    {
+        DiscordInteractionResponseBuilder builder = new DiscordInteractionResponseBuilder().WithContent(" ");
+        int nrOfButtons = 0;
+        for (int nrOfButtonRows = 0; nrOfButtonRows < 5 && nrOfButtons < verifiedCategories.Count; nrOfButtonRows++)
+        {
+            List<DiscordButtonComponent> buttonRow = new List<DiscordButtonComponent>();
+
+            for (; nrOfButtons < 5 * (nrOfButtonRows + 1) && nrOfButtons < verifiedCategories.Count; nrOfButtons++)
+            {
+                buttonRow.Add(new DiscordButtonComponent(ButtonStyle.Primary, "akheemah_newcommandbutton " + verifiedCategories[nrOfButtons].id, verifiedCategories[nrOfButtons].name));
+            }
+            builder.AddComponents(buttonRow);
+        }
+
+        await command.CreateResponseAsync(builder.AsEphemeral());
+    }
+
+    public static async Task CreateSelector(InteractionContext command, List<Database.Category> verifiedCategories)
+    {
+        verifiedCategories = verifiedCategories.OrderBy(x => x.name).ToList();
+        List<DiscordSelectComponent> selectionComponents = new List<DiscordSelectComponent>();
+        int selectionOptions = 0;
+        for (int selectionBoxes = 0; selectionBoxes < 5 && selectionOptions < verifiedCategories.Count; selectionBoxes++)
+        {
+            List<DiscordSelectComponentOption> categoryOptions = new List<DiscordSelectComponentOption>();
+
+            for (; selectionOptions < 25 * (selectionBoxes + 1) && selectionOptions < verifiedCategories.Count; selectionOptions++)
+            {
+                categoryOptions.Add(new DiscordSelectComponentOption(verifiedCategories[selectionOptions].name, verifiedCategories[selectionOptions].id.ToString()));
+            }
+            selectionComponents.Add(new DiscordSelectComponent("akheemah_newcommandselector" + selectionBoxes, "Open new ticket...", categoryOptions, false, 0, 1));
+        }
+
+        await command.CreateResponseAsync(new DiscordInteractionResponseBuilder().AddComponents(selectionComponents).AsEphemeral());
+    }
+
+    public static async Task OnCategorySelection(DiscordInteraction interaction)
+    {
+        string stringID;
+        switch (interaction.Data.ComponentType)
+        {
+            case ComponentType.Button:
+                stringID = interaction.Data.CustomId.Replace("akheemah_newcommandbutton ", "");
+                break;
+            case ComponentType.StringSelect:
+                if (interaction.Data.Values == null || interaction.Data.Values.Length <= 0) return;
+                stringID = interaction.Data.Values[0];
+                break;
+
+            case ComponentType.ActionRow:
+            case ComponentType.FormInput:
+            default:
+                return;
+        }
+
+        if (!ulong.TryParse(stringID, out ulong categoryID) || categoryID == 0) return;
+
+        await interaction.CreateResponseAsync(InteractionResponseType.DeferredMessageUpdate, new DiscordInteractionResponseBuilder().AsEphemeral());
+
+        (bool success, string message) = await OpenNewTicket(interaction.User.Id, interaction.ChannelId, categoryID);
+
+        if (success)
+        {
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            }));
+        }
+        else
+        {
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = message
+            }));
+        }
+    }
+
+    public static async Task<(bool, string)> OpenNewTicket(ulong userID, ulong commandChannelID, ulong categoryID)
+    {
+        // Check if user is blacklisted
+        if (Database.IsBlacklisted(userID))
+        {
+            return (false, "You are banned from opening tickets.");
+        }
+
+        if (Database.IsOpenTicket(commandChannelID))
+        {
+            return (false, "You cannot use this command in a ticket channel.");
+        }
+
+        if (!Database.IsStaff(userID) && Database.TryGetOpenTickets(userID, out List<Database.Ticket> ownTickets) && ownTickets.Count >= Config.ticketLimit)
+        {
+            return (false, "You have reached the limit for maximum open tickets.");
+        }
+
+        DiscordChannel category = null;
+        try
+        {
+            category = await Akheemah.discordClient.GetChannelAsync(categoryID);
+        }
+        catch (Exception) { /*ignored*/ }
+
+        if (category == null)
+        {
+            return (false, "Error: Could not find the category to place the ticket in.");
+        }
+
+        DiscordMember member = null;
+        try
+        {
+            member = await category.Guild.GetMemberAsync(userID);
+        }
+        catch (Exception) { /*ignored*/ }
+
+        if (member == null)
+        {
+            return (false, "Error: Could not find you on the Discord server.");
+        }
+
+        DiscordChannel ticketChannel = null;
+
+        try
+        {
+            ticketChannel = await category.Guild.CreateChannelAsync("ticket", ChannelType.Text, category);
+        }
+        catch (Exception) { /* ignored */ }
+
+        if (ticketChannel == null)
+        {
+            return (false, "Error occured while creating ticket, " + member.Mention +
+                           "!\nIs the channel limit reached in the server or ticket category?");
+        }
+
+        ulong staffID = 0;
+        if (Config.randomAssignment)
+        {
+            staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
+        }
+
+        long id = Database.NewTicket(member.Id, staffID, ticketChannel.Id);
+        string ticketID = id.ToString("00000");
+
+        try
+        {
+            await ticketChannel.ModifyAsync(modifiedAttributes => modifiedAttributes.Name = "ticket-" + ticketID);
+        }
+        catch (DiscordException e)
+        {
+            Logger.Error("Exception occurred trying to modify channel: " + e);
+            Logger.Error("JsomMessage: " + e.JsonMessage);
+        }
+
+        try
+        {
+            await ticketChannel.AddOverwriteAsync(member, Permissions.AccessChannels);
+        }
+        catch (DiscordException e)
+        {
+            Logger.Error("Exception occurred trying to add channel permissions: " + e);
+            Logger.Error("JsomMessage: " + e.JsonMessage);
+        }
+
+        await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
+
+        // Refreshes the channel as changes were made to it above
+        ticketChannel = await Akheemah.discordClient.GetChannelAsync(ticketChannel.Id);
+
+        if (staffID != 0)
+        {
+            await ticketChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Ticket was randomly assigned to <@" + staffID + ">."
+            });
+
+            if (Config.assignmentNotifications)
+            {
+                try
+                {
+                    DiscordMember staffMember = await category.Guild.GetMemberAsync(staffID);
+                    await staffMember.SendMessageAsync(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Green,
+                        Description = "You have been randomly assigned to a newly opened support ticket: " +
+                                      ticketChannel.Mention
+                    });
+                }
+                catch (DiscordException e)
+                {
+                    Logger.Error("Exception occurred assign random staff member: " + e);
+                    Logger.Error("JsomMessage: " + e.JsonMessage);
+                }
+            }
+        }
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = category.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            DiscordEmbed logMessage = new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Ticket " + ticketChannel.Mention + " opened by " + member.Mention + ".\n",
+                Footer = new DiscordEmbedBuilder.EmbedFooter { Text = "Ticket " + ticketID }
+            };
+            await logChannel.SendMessageAsync(logMessage);
+        }
+
+        return (true, "Ticket opened, " + member.Mention + "!\n" + ticketChannel.Mention);
+    }
+}

Akheemah/Commands/RandomAssignCommand.cs

@@ -0,0 +1,139 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+using Microsoft.Extensions.Logging;
+
+namespace Akheemah.Commands;
+
+public class RandomAssignCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("rassign", "Randomly assigns a staff member to a ticket.")]
+    public async Task OnExecute(InteractionContext command, [Option("Role", "(Optional) Limit the random assignment to a specific role.")] DiscordRole role = null)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        // Get a random staff member who is verified to have the correct role if applicable
+        DiscordMember staffMember = await GetRandomVerifiedStaffMember(command, role, ticket);
+        if (staffMember == null)
+        {
+            return;
+        }
+
+        // Attempt to assign the staff member to the ticket
+        if (!Database.AssignStaff(ticket, staffMember.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
+            }, true);
+            return;
+        }
+
+        // Respond that the command was successful
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Randomly assigned " + staffMember.Mention + " to ticket."
+        });
+
+        // Send a notification to the staff member if applicable
+        if (Config.assignmentNotifications)
+        {
+            try
+            {
+                await staffMember.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "You have been randomly assigned to a support ticket: " + command.Channel.Mention
+                });
+            }
+            catch (UnauthorizedException) { }
+        }
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = staffMember.Mention + " was randomly assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
+            });
+        }
+    }
+
+    private static async Task<DiscordMember> GetRandomVerifiedStaffMember(InteractionContext command, DiscordRole targetRole, Database.Ticket ticket)
+    {
+        if (targetRole != null) // A role was provided
+        {
+            // Check if role rassign should override staff's active status
+            List<Database.StaffMember> staffMembers = Config.randomAssignRoleOverride
+                ? Database.GetAllStaff(ticket.assignedStaffID, ticket.creatorID)
+                : Database.GetActiveStaff(ticket.assignedStaffID, ticket.creatorID);
+
+            // Randomize the list before checking for roles in order to reduce number of API calls
+            staffMembers.Shuffle();
+
+            // Get the first staff member that has the role
+            foreach (Database.StaffMember sm in staffMembers)
+            {
+                try
+                {
+                    DiscordMember verifiedMember = await command.Guild.GetMemberAsync(sm.userID);
+                    if (verifiedMember?.Roles?.Any(role => role.Id == targetRole.Id) ?? false)
+                    {
+                        return verifiedMember;
+                    }
+                }
+                catch (Exception e)
+                {
+                    command.Client.Logger.Log(LogLevel.Information, e, "Error occured trying to find a staff member in the rassign command.");
+                }
+            }
+        }
+        else // No role was specified, any active staff will be picked
+        {
+            Database.StaffMember staffEntry = Database.GetRandomActiveStaff(ticket.assignedStaffID, ticket.creatorID);
+            if (staffEntry == null)
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Error: There are no other staff members to choose from."
+                }, true);
+                return null;
+            }
+
+            // Get the staff member from discord
+            try
+            {
+                return await command.Guild.GetMemberAsync(staffEntry.userID);
+            }
+            catch (NotFoundException) { }
+        }
+
+        // Send a more generic error if we get to this point and still haven't found the staff member
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Red,
+            Description = "Error: Could not find an applicable staff member."
+        }, true);
+        return null;
+    }
+}

Akheemah/Commands/RemoveCategoryCommand.cs

@@ -0,0 +1,41 @@
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands.Attributes;
+using DSharpPlus.SlashCommands;
+using System.Threading.Tasks;
+
+namespace Akheemah.Commands;
+
+public class RemoveCategoryCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("removecategory", "Removes the ability for users to open tickets in a specific category.")]
+    public async Task OnExecute(InteractionContext command, [Option("Category", "The category to remove.")] DiscordChannel channel)
+    {
+        if (!Database.TryGetCategory(channel.Id, out Database.Category _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That category is not registered."
+            }, true);
+            return;
+        }
+
+        if (Database.RemoveCategory(channel.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Category removed."
+            }, true);
+        }
+        else
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed removing the category from the database."
+            }, true);
+        }
+    }
+}

Akheemah/Commands/RemoveMessageCommand.cs

@@ -0,0 +1,41 @@
+using DSharpPlus.Entities;
+using System.Threading.Tasks;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class RemoveMessageCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("removemessage", "Removes a message from the 'say' command.")]
+    public async Task OnExecute(InteractionContext command, [Option("Identifier", "The identifier word used in the /say command.")] string identifier)
+    {
+        if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is no message with that identifier."
+            }, true);
+            return;
+        }
+
+        if (Database.RemoveMessage(identifier))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Message removed."
+            }, true);
+        }
+        else
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed removing the message from the database."
+            }, true);
+        }
+    }
+}

Akheemah/Commands/RemoveStaffCommand.cs

@@ -0,0 +1,49 @@
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+using MySqlConnector;
+
+namespace Akheemah.Commands;
+
+public class RemoveStaffCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("removestaff", "Removes a staff member.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "User to remove from staff.")] DiscordUser user)
+    {
+        if (!Database.IsStaff(user.Id))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "User is already not registered as staff."
+            }, true);
+            return;
+        }
+
+        await using MySqlConnection c = Database.GetConnection();
+        c.Open();
+        MySqlCommand deletion = new MySqlCommand(@"DELETE FROM staff WHERE user_id=@user_id", c);
+        deletion.Parameters.AddWithValue("@user_id", user.Id);
+        deletion.Prepare();
+        deletion.ExecuteNonQuery();
+
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "User was removed from staff."
+        }, true);
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "User was removed from staff.\n"
+            });
+        }
+    }
+}

Akheemah/Commands/SayCommand.cs

@@ -0,0 +1,67 @@
+using DSharpPlus.Entities;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class SayCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("say", "Prints a message with information from staff. Use without identifier to list all identifiers.")]
+    public async Task OnExecute(InteractionContext command, [Option("Identifier", "(Optional) The identifier word to summon a message.")] string identifier = null)
+    {
+        // Print list of all messages if no identifier is provided
+        if (identifier == null)
+        {
+            List<Database.Message> messages = Database.GetAllMessages();
+            if (!messages.Any())
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "There are no messages registered."
+                }, true);
+                return;
+            }
+
+            List<string> listItems = new List<string>();
+            foreach (Database.Message message in messages)
+            {
+                listItems.Add("**" + message.identifier + "** Added by <@" + message.userID + ">\n");
+            }
+
+            LinkedList<string> listMessages = Utilities.ParseListIntoMessages(listItems);
+            foreach (string listMessage in listMessages)
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Title = "Available messages: ",
+                    Color = DiscordColor.Green,
+                    Description = listMessage
+                }, true);
+            }
+        }
+        // Print specific message
+        else
+        {
+            if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message message))
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "There is no message with that identifier."
+                }, true);
+                return;
+            }
+
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Cyan,
+                Description = message.message.Replace("\\n", "\n")
+            });
+        }
+    }
+}

Akheemah/Commands/SetSummaryCommand.cs

@@ -0,0 +1,42 @@
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+using MySqlConnector;
+
+namespace Akheemah.Commands;
+
+public class SetSummaryCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("setsummary", "Sets a ticket's summary for the summary command.")]
+    public async Task OnExecute(InteractionContext command, [Option("Summary", "The ticket summary text.")] string summary)
+    {
+        ulong channelID = command.Channel.Id;
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket _))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            });
+            return;
+        }
+
+        await using MySqlConnection c = Database.GetConnection();
+        c.Open();
+        MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET summary = @summary WHERE channel_id = @channel_id", c);
+        update.Parameters.AddWithValue("@summary", summary);
+        update.Parameters.AddWithValue("@channel_id", channelID);
+        update.Prepare();
+        update.ExecuteNonQuery();
+        update.Dispose();
+
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Summary set."
+        }, true);
+    }
+}

Akheemah/Commands/StatusCommand.cs

@@ -0,0 +1,26 @@
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class StatusCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("status", "Shows bot status and information.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        long openTickets = Database.GetNumberOfTickets();
+        long closedTickets = Database.GetNumberOfClosedTickets();
+
+        DiscordEmbed botInfo = new DiscordEmbedBuilder()
+            .WithAuthor("Dragon's child ctudios/Akheemah @ Taostielab", "https://toastielab.dev/Dragonschildstudios/Akheemah", "https://cdn.discordapp.com/attachments/765441543100170271/1127164720374370336/Dragons_child_studios.jpg")
+            .WithTitle("Bot information")
+            .WithColor(DiscordColor.Cyan)
+            .AddField("Version:", Akheemah.GetVersion())
+            .AddField("Open tickets:", openTickets + "", true)
+            .AddField("Closed tickets:", closedTickets + " ", true);
+        await command.CreateResponseAsync(botInfo);
+    }
+}

Akheemah/Commands/SummaryCommand.cs

@@ -0,0 +1,35 @@
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class SummaryCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("summary", "Lists tickets assigned to a user.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        if (Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+                .WithTitle("Channel information")
+                .WithColor(DiscordColor.Cyan)
+                .AddField("Ticket number:", ticket.id.ToString("00000"), true)
+                .AddField("Ticket creator:", $"<@{ticket.creatorID}>", true)
+                .AddField("Assigned staff:", ticket.assignedStaffID == 0 ? "Unassigned." : $"<@{ticket.assignedStaffID}>", true)
+                .AddField("Creation time:", ticket.DiscordRelativeTime(), true)
+                .AddField("Summary:", string.IsNullOrEmpty(ticket.summary) ? "No summary." : ticket.summary.Replace("\\n", "\n"));
+            await command.CreateResponseAsync(channelInfo);
+        }
+        else
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+        }
+    }
+}

Akheemah/Commands/ToggleActiveCommand.cs

@@ -0,0 +1,44 @@
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class ToggleActiveCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("toggleactive", "Toggles active status for a staff member.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "(Optional) Staff member to toggle activity for.")] DiscordUser user = null)
+    {
+        DiscordUser staffUser = user == null ? command.User : user;
+
+        // Check if ticket exists in the database
+        if (!Database.TryGetStaff(staffUser.Id, out Database.StaffMember staffMember))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = user == null ? "You have not been registered as staff." : "The user is not registered as staff."
+            }, true);
+            return;
+        }
+
+        if (Database.SetStaffActive(staffUser.Id, !staffMember.active))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = staffMember.active ? "Staff member is now set as inactive and will no longer be randomly assigned any support tickets." : "Staff member is now set as active and will be randomly assigned support tickets again."
+            }, true);
+        }
+        else
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Unable to update active status in database."
+            }, true);
+        }
+    }
+}

Akheemah/Commands/TranscriptActiveCommand.cs

@@ -0,0 +1,129 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class TranscriptCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("transcript", "Creates a transcript of a ticket.")]
+    public async Task OnExecute(InteractionContext command, [Option("Ticket", "(Optional) Ticket number to get transcript of.")] long ticketID = 0)
+    {
+        await command.DeferAsync(true);
+        Database.Ticket ticket;
+        if (ticketID == 0) // If there are no arguments use current channel
+        {
+            if (Database.TryGetOpenTicket(command.Channel.Id, out ticket))
+            {
+                try
+                {
+                    await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
+                }
+                catch (Exception)
+                {
+                    await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "ERROR: Could not save transcript file. Aborting..."
+                    }));
+                    throw;
+                }
+            }
+            else
+            {
+                await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "This channel is not a ticket."
+                }));
+                return;
+            }
+        }
+        else
+        {
+            // If the ticket is still open, generate a new fresh transcript
+            if (Database.TryGetOpenTicketByID((uint)ticketID, out ticket) && ticket?.creatorID == command.Member.Id)
+            {
+                try
+                {
+                    await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
+                }
+                catch (Exception)
+                {
+                    await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "ERROR: Could not save transcript file. Aborting..."
+                    }));
+                    throw;
+                }
+
+            }
+            // If there is no open or closed ticket, send an error. If there is a closed ticket we will simply use the old transcript from when the ticket was closed.
+            else if (!Database.TryGetClosedTicket((uint)ticketID, out ticket) || (ticket?.creatorID != command.Member.Id && !Database.IsStaff(command.Member.Id)))
+            {
+                await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find a closed ticket with that number which you opened.\n(Use the /list command to see all your tickets)"
+                }));
+                return;
+            }
+        }
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
+
+            DiscordMessageBuilder message = new DiscordMessageBuilder();
+            message.WithEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Ticket " + ticket.id.ToString("00000") + " transcript generated by " + command.Member.Mention + ".\n",
+                Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + command.Channel.Name }
+            });
+            message.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
+
+            await logChannel.SendMessageAsync(message);
+        }
+
+        try
+        {
+            // Send transcript in a direct message
+            await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
+
+            DiscordMessageBuilder directMessage = new DiscordMessageBuilder();
+            directMessage.WithEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Transcript generated!\n"
+            });
+            directMessage.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
+
+            await command.Member.SendMessageAsync(directMessage);
+        }
+        catch (UnauthorizedException)
+        {
+            await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Not allowed to send direct message to you, please check your privacy settings.\n"
+            }));
+            return;
+        }
+
+        await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Transcript sent!\n"
+        }));
+    }
+}

Akheemah/Commands/UnassignCommand.cs

@@ -0,0 +1,52 @@
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class UnassignCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("unassign", "Unassigns a staff member from a ticket.")]
+    public async Task OnExecute(InteractionContext command)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        if (!Database.UnassignStaff(ticket))
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed to unassign staff member from ticket."
+            }, true);
+            return;
+        }
+
+        await command.CreateResponseAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Unassigned staff member from ticket."
+        });
+
+        // Log it if the log channel exists
+        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+        if (logChannel != null)
+        {
+            await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Staff member was unassigned from " + command.Channel.Mention + " by " + command.Member.Mention + "."
+            });
+        }
+    }
+}

Akheemah/Commands/UnblacklistCommand.cs

@@ -0,0 +1,54 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.SlashCommands;
+using DSharpPlus.SlashCommands.Attributes;
+
+namespace Akheemah.Commands;
+
+public class UnblacklistCommand : ApplicationCommandModule
+{
+    [SlashRequireGuild]
+    [SlashCommand("unblacklist", "Unblacklists a user from opening tickets.")]
+    public async Task OnExecute(InteractionContext command, [Option("User", "User to remove from blacklist.")] DiscordUser user)
+    {
+        try
+        {
+            if (!Database.Unblacklist(user.Id))
+            {
+                await command.CreateResponseAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = user.Mention + " is not blacklisted."
+                }, true);
+                return;
+            }
+
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Removed " + user.Mention + " from blacklist."
+            }, true);
+
+            // Log it if the log channel exists
+            DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
+            if (logChannel != null)
+            {
+                await logChannel.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = user.Mention + " was unblacklisted from opening tickets by " + command.Member.Mention + "."
+                });
+            }
+        }
+        catch (Exception)
+        {
+            await command.CreateResponseAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error occured while removing " + user.Mention + " from blacklist."
+            }, true);
+            throw;
+        }
+    }
+}

Akheemah/EventHandler.cs

@@ -211,13 +211,13 @@ internal static class EventHandler
                 case ComponentType.Button:
                     switch (e.Id)
                     {
-                        case "supportboi_closeconfirm":
+                        case "akheemah_closeconfirm":
                             await CloseCommand.OnConfirmed(e.Interaction);
                             return;
-                        case { } when e.Id.StartsWith("supportboi_newcommandbutton"):
+                        case { } when e.Id.StartsWith("akheemah_newcommandbutton"):
                             await NewCommand.OnCategorySelection(e.Interaction);
                             return;
-                        case { } when e.Id.StartsWith("supportboi_newticketbutton"):
+                        case { } when e.Id.StartsWith("akheemah_newticketbutton"):
                             await CreateButtonPanelCommand.OnButtonUsed(e.Interaction);
                             return;
                         case "right":
@@ -237,10 +237,10 @@ internal static class EventHandler
                 case ComponentType.StringSelect:
                     switch (e.Id)
                     {
-                        case { } when e.Id.StartsWith("supportboi_newcommandselector"):
+                        case { } when e.Id.StartsWith("akheemah_newcommandselector"):
                             await NewCommand.OnCategorySelection(e.Interaction);
                             return;
-                        case { } when e.Id.StartsWith("supportboi_newticketselector"):
+                        case { } when e.Id.StartsWith("akheemah_newticketselector"):
                             await CreateSelectionBoxPanelCommand.OnSelectionMenuUsed(e.Interaction);
                             return;
                         default: