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Tickets with assets smaller than 25MiB include them in the transcript

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This commit is contained in:
Toastie 2024-12-27 16:58:26 +13:00
parent 7dfa3ad5e4
commit 84ad8cbca4
Signed by: toastie_t0ast
GPG key ID: 27F3B6855AFD40A4
4 changed files with 239 additions and 48 deletions
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94
Commands/CloseCommand.cs
View file

@ -13,6 +13,7 @@ namespace SupportChild.Commands;
public class CloseCommand
{
// TODO: Refactor this class a whole lot
private static Dictionary<ulong, string> closeReasons = new Dictionary<ulong, string>();
[RequireGuild]
@ -38,7 +39,7 @@ public class CloseCommand
Color = DiscordColor.Cyan,
Description = "Are you sure you wish to close this ticket? You cannot re-open it again later."
})
.AddComponents(new DiscordButtonComponent(DiscordButtonStyle.Danger, "supportboi_closeconfirm", "Confirm"));
.AddComponents(new DiscordButtonComponent(DiscordButtonStyle.Danger, "supportchild_closeconfirm", "Confirm"));
await command.RespondAsync(confirmation);
closeReasons.Add(command.Channel.Id, reason);
@ -81,11 +82,52 @@ public class CloseCommand
closeReason = "\nReason: " + cachedReason + "\n";
}
string fileName = Transcriber.GetZipFilename(ticket.id);
string filePath = Transcriber.GetZipPath(ticket.id);
long zipSize = 0;
// If the zip transcript doesn't exist, use the html file.
try
{
FileInfo fi = new FileInfo(filePath);
if (!fi.Exists || fi.Length >= 26214400)
{
fileName = Transcriber.GetHTMLFilename(ticket.id);
filePath = Transcriber.GetHtmlPath(ticket.id);
}
zipSize = fi.Length;
}
catch (Exception e)
{
await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "ERROR: Could not find transcript file. Aborting..."
}));
Logger.Error("Failed to access transcript file:", e);
return;
}
// Check if the chosen file path works.
if (!File.Exists(filePath))
{
await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "ERROR: Could not find transcript file. Aborting..."
}));
Logger.Error("Transcript file does not exist: \"" + filePath + "\"");
return;
}
try
{
// Log it if the log channel exists
DiscordChannel logChannel = await SupportChild.client.GetChannelAsync(Config.logChannel);
DiscordEmbed embed = new DiscordEmbedBuilder
await using FileStream file = new FileStream(filePath, FileMode.Open, FileAccess.Read);
DiscordMessageBuilder message = new DiscordMessageBuilder();
message.AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticket.id.ToString("00000") + " closed by " +
@ -94,12 +136,8 @@ public class CloseCommand
{
Text = "Ticket: " + ticket.id.ToString("00000")
}
};
await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
DiscordMessageBuilder message = new DiscordMessageBuilder();
message.AddEmbed(embed);
message.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
});
message.AddFiles(new Dictionary<string, Stream> { { fileName, file } });
await logChannel.SendMessageAsync(message);
}
@ -110,25 +148,41 @@ public class CloseCommand
if (Config.closingNotifications)
{
DiscordEmbed embed = new DiscordEmbedBuilder
try
{
Color = DiscordColor.Green,
Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, " +
"check the transcript for more info.\n" + closeReason,
DiscordUser staffMember = await SupportChild.client.GetUserAsync(ticket.creatorID);
await using FileStream file = new(filePath, FileMode.Open, FileAccess.Read);
DiscordMessageBuilder message = new();
if (zipSize >= 26214400)
{
message.AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Orange,
Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, check the transcript for more info.\n\n" +
"The zip file is too large, sending only the HTML file. Ask an administrator for the zip if you need it.\"\n" + closeReason,
Footer = new DiscordEmbedBuilder.EmbedFooter
{
Text = "Ticket: " + ticket.id.ToString("00000")
}
};
try
});
}
else
{
DiscordUser staffMember = await SupportChild.client.GetUserAsync(ticket.creatorID);
await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
message.AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, " + "check the transcript for more info.\n" + closeReason,
Footer = new DiscordEmbedBuilder.EmbedFooter
{
Text = "Ticket: " + ticket.id.ToString("00000")
}
});
}
DiscordMessageBuilder message = new DiscordMessageBuilder();
message.AddEmbed(embed);
message.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
message.AddFiles(new Dictionary<string, Stream> { { fileName, file } });
await staffMember.SendMessageAsync(message);
}

91
Commands/TranscriptCommand.cs
View file

@ -13,6 +13,7 @@ namespace SupportChild.Commands;
public class TranscriptCommand
{
// TODO: Refactor the hell out of this
[RequireGuild]
[Command("transcript")]
[Description("Creates a transcript of a ticket.")]
@ -80,11 +81,49 @@ public class TranscriptCommand
}
}
string fileName = Transcriber.GetZipFilename(ticket.id);
string filePath = Transcriber.GetZipPath(ticket.id);
long zipSize = 0;
// If the zip transcript doesn't exist, use the html file.
try
{
FileInfo fi = new FileInfo(filePath);
if (!fi.Exists || fi.Length >= 26214400)
{
fileName = Transcriber.GetHTMLFilename(ticket.id);
filePath = Transcriber.GetHtmlPath(ticket.id);
}
zipSize = fi.Length;
}
catch (Exception e)
{
await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "ERROR: Could not find transcript file. Aborting..."
}));
Logger.Error("Failed to access transcript file:", e);
return;
}
// Check if the chosen file path works.
if (!File.Exists(filePath))
{
await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Red,
Description = "ERROR: Could not find transcript file. Aborting..."
}));
Logger.Error("Transcript file does not exist: \"" + filePath + "\"");
return;
}
try
{
// Log it if the log channel exists
DiscordChannel logChannel = await SupportChild.client.GetChannelAsync(Config.logChannel);
await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
await using FileStream file = new FileStream(filePath, FileMode.Open, FileAccess.Read);
DiscordMessageBuilder message = new DiscordMessageBuilder();
message.AddEmbed(new DiscordEmbedBuilder
@ -96,7 +135,7 @@ public class TranscriptCommand
Text = "Ticket: " + ticket.id.ToString("00000")
}
});
message.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
message.AddFiles(new Dictionary<string, Stream> { { fileName, file } });
await logChannel.SendMessageAsync(message);
}
@ -105,20 +144,54 @@ public class TranscriptCommand
Logger.Error("Could not send message in log channel.");
}
if (await SendDirectMessage(command, fileName, filePath, zipSize, ticket.id))
{
await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Transcript sent!\n"
}));
}
}
private static async Task<bool> SendDirectMessage(SlashCommandContext command, string fileName, string filePath, long zipSize, uint ticketID)
{
try
{
// Send transcript in a direct message
await using FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read);
await using FileStream file = new FileStream(filePath, FileMode.Open, FileAccess.Read);
DiscordMessageBuilder directMessage = new DiscordMessageBuilder();
if (zipSize >= 26214400)
{
directMessage.AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Orange,
Description = "Transcript generated.\n\nThe zip file is too large, sending only the HTML file. Ask an administrator for the zip if you need it.",
Footer = new DiscordEmbedBuilder.EmbedFooter
{
Text = "Ticket: " + ticketID.ToString("00000")
}
});
}
else
{
directMessage.AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Transcript generated!\n"
Description = "Transcript generated!\n",
Footer = new DiscordEmbedBuilder.EmbedFooter
{
Text = "Ticket: " + ticketID.ToString("00000")
}
});
directMessage.AddFiles(new Dictionary<string, Stream> { { Transcriber.GetFilename(ticket.id), file } });
}
directMessage.AddFiles(new Dictionary<string, Stream> { { fileName, file } });
await command.Member.SendMessageAsync(directMessage);
return true;
}
catch (UnauthorizedException)
{
@ -127,13 +200,7 @@ public class TranscriptCommand
Color = DiscordColor.Red,
Description = "Not allowed to send direct message to you, please check your privacy settings.\n"
}));
return;
return false;
}
await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Transcript sent!\n"
}));
}
}

1
SupportChild.csproj
View file

@ -30,6 +30,7 @@
</PropertyGroup>
<ItemGroup>
<PackageReference Include="AsyncKeyedLock" Version="7.1.4" />
<PackageReference Include="CommandLineParser" Version="2.9.1" />
<PackageReference Include="DSharpPlus" Version="5.0.0-nightly-02397" />
<PackageReference Include="DSharpPlus.Commands" Version="5.0.0-nightly-02397" />

91
Transcriber.cs
View file

@ -1,4 +1,6 @@
using System.IO;
using System;
using System.IO;
using System.IO.Compression;
using System.Threading.Tasks;
using DiscordChatExporter.Core.Discord;
@ -11,7 +13,7 @@ namespace SupportChild;
internal static class Transcriber
{
private static string transcriptDir = "./transcripts";
private static string transcriptDir = "./transcripts"; // TODO: Should be local variable (or come from the config class) when added to config to avoid race conditions when reloading
internal static async Task ExecuteAsync(ulong channelID, uint ticketID)
{
@ -28,36 +30,103 @@ internal static class Transcriber
Directory.CreateDirectory(transcriptDir);
}
string htmlPath = GetHtmlPath(ticketID);
string zipPath = GetZipPath(ticketID);
string assetDirPath = GetAssetDirPath(ticketID);
string assetDirName = GetAssetDirName(ticketID);
string htmlFilename = GetHTMLFilename(ticketID);
// TODO: Delete existing files
if (File.Exists(htmlPath))
{
File.Delete(htmlPath);
}
if (File.Exists(zipPath))
{
File.Delete(zipPath);
}
if (Directory.Exists(assetDirPath))
{
Directory.Delete(assetDirPath, true);
}
Channel channel = await discordClient.GetChannelAsync(new Snowflake(channelID));
Guild guild = await discordClient.GetGuildAsync(channel.GuildId);
ExportRequest request = new(
guild,
channel,
GetPath(ticketID),
null,
htmlPath,
assetDirPath,
ExportFormat.HtmlDark,
null,
null,
PartitionLimit.Null,
MessageFilter.Null,
true,
false,
false,
"en-US",
true,
true,
"en-SE",
true
);
await exporter.ExportChannelAsync(request);
}
internal static string GetPath(uint ticketNumber)
string[] assetFiles;
try
{
return transcriptDir + "/" + GetFilename(ticketNumber);
assetFiles = Directory.GetFiles(assetDirPath);
}
catch (Exception)
{
assetFiles = [];
}
internal static string GetFilename(uint ticketNumber)
if (assetFiles.Length > 0)
{
using (ZipArchive zip = ZipFile.Open(zipPath, ZipArchiveMode.Create))
{
zip.CreateEntryFromFile(htmlPath, htmlFilename);
foreach (string assetFile in assetFiles)
{
zip.CreateEntryFromFile(assetFile, assetDirName + "/" + Path.GetFileName(assetFile));
}
}
Directory.Delete(assetDirPath, true);
}
}
internal static string GetHtmlPath(uint ticketNumber)
{
return transcriptDir + "/" + GetHTMLFilename(ticketNumber);
}
internal static string GetZipPath(uint ticketNumber)
{
return transcriptDir + "/" + GetZipFilename(ticketNumber);
}
internal static string GetAssetDirPath(uint ticketNumber)
{
return transcriptDir + "/" + GetAssetDirName(ticketNumber);
}
internal static string GetAssetDirName(uint ticketNumber)
{
return "ticket-" + ticketNumber.ToString("00000") + "-assets";
}
internal static string GetHTMLFilename(uint ticketNumber)
{
return "ticket-" + ticketNumber.ToString("00000") + ".html";
}
internal static string GetZipFilename(uint ticketNumber)
{
return "ticket-" + ticketNumber.ToString("00000") + ".zip";
}
}