Added option to pin the first ticket message

Commands/NewCommand.cs

@@ -235,7 +235,18 @@ public class NewCommand
             Logger.Error("JsomMessage: " + e.JsonMessage);
         }
 
-        await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
+        DiscordMessage message = await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
+        if (Config.pinFirstMessage)
+        {
+            try
+            {
+                await message.PinAsync();
+            }
+            catch (Exception e)
+            {
+                Logger.Error("Exception occurred trying to pin message: ", e);
+            }
+        }
 
         // Refreshes the channel as changes were made to it above
         ticketChannel = await SupportChild.client.GetChannelAsync(ticketChannel.Id);

Config.cs

@@ -19,6 +19,7 @@ internal static class Config
     internal static string presenceText = "";
     internal static bool newCommandUsesSelector = false;
     internal static int ticketLimit = 5;
+    internal static bool pinFirstMessage = false;
 
     internal static bool ticketUpdatedNotifications = false;
     internal static double ticketUpdatedNotificationDelay = 0.0;
@@ -86,6 +87,7 @@ internal static class Config
         presenceText = json.SelectToken("bot.presence-text")?.Value<string>() ?? "";
         newCommandUsesSelector = json.SelectToken("bot.new-command-uses-selector")?.Value<bool>() ?? false;
         ticketLimit = json.SelectToken("bot.ticket-limit")?.Value<int>() ?? 5;
+        pinFirstMessage = json.SelectToken("bot.pin-first-message")?.Value<bool>() ?? false;
 
         ticketUpdatedNotifications = json.SelectToken("notifications.ticket-updated")?.Value<bool>() ?? false;
         ticketUpdatedNotificationDelay = json.SelectToken("notifications.ticket-updated-delay")?.Value<double>() ?? 0.0;

default_config.yml

@@ -2,81 +2,65 @@
     # Bot token.
     token: "<add-token-here>"
 
-    # Channel where ticket logs are posted (recommended)
+    # Channel where ticket logs are posted (recommended).
     log-channel: 000000000000000000
 
     # Message posted when a ticket is opened.
     welcome-message: "Please describe your issue below, and include all information needed for us to take action."
 
-    # Decides what messages are shown in console
+    # Decides what messages are shown in console.
     # Possible values are: Critical, Error, Warning, Information, Debug.
     console-log-level: "Information"
 
-    # One of the following: LongDate, LongDateTime, LongTime, RelativeTime, ShortDate, ShortDateTime, ShortTime
+    # One of the following: LongDate, LongDateTime, LongTime, RelativeTime, ShortDate, ShortDateTime, ShortTime.
     # More info: https://dsharpplus.github.io/api/DSharpPlus.TimestampFormat.html
     timestamp-format: "RelativeTime"
 
-    # Whether staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
+    # Whether or not staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
     random-assignment: true
 
     # If set to true the rasssign command will include staff members set as inactive if a specific role is specified in the command.
     # This can be useful if you have admins set as inactive to not automatically receive tickets and then have moderators elevate tickets when needed.
     random-assign-role-override: true
 
-    # Sets the type of activity for the bot to display in its presence status
+    # Sets the type of activity for the bot to display in its presence status.
-    # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing
+    # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing, Custom.
     presence-type: "ListeningTo"
 
     # Sets the activity text shown in the bot's status
     presence-text: "/new"
 
-    # Set to true if you want the /new command to show a selection box instead of a series of buttons
+    # Set to true if you want the /new command to show a selection box instead of a series of buttons.
     new-command-uses-selector: false
 
-    # Number of tickets a single user can have open at a time, staff members are excluded from this
+    # Number of tickets a single user can have open at a time, staff members are excluded from this.
     ticket-limit: 5
 
+    # Pins the first message in a ticket to allow for quick navigation to the top in large tickets.
+    pin-first-message: true
+
 notifications:
-    # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time
+    # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time.
     # Other staff members and bots do not trigger this.
     ticket-updated: true
 
     # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days.
     ticket-updated-delay: 0.5
 
-    # Notifies staff when they are assigned to tickets
+    # Notifies staff when they are assigned to tickets.
     assignment: true
 
-    # Notifies the user opening the ticket that their ticket was closed and includes the transcript
+    # Notifies the user opening the ticket that their ticket was closed and includes the transcript.
     closing: true
 
 database:
-    # Address and port of the mysql server
+    # Address and port of the mysql server.
     address: "127.0.0.1"
     port: 3306
 
-    # Name of the database to use
+    # Name of the database to use.
     name: "supportchild"
 
-    # Username and password for authentication
+    # Username and password for authentication.
     user: ""
     password: ""
-
-# TODO: May want to move interview entries to subkey to make room for additional interview settings
-interviews:
-    000000000000000000:
-        message: "Are you appealing your own ban or on behalf of another user?"
-        type: "BUTTONS"
-        color: "CYAN"
-        paths:
-            - "My own ban": # TODO: Can I add button color support somehow?
-                  text: "What is your user name?"
-                  type: "TEXT_INPUT"
-                  summary-field: "Username"
-                  paths:
-                      - ".*":
-                            text: "Please write your appeal below, motivate why you think you should be unbanned."
-            - "Another user's ban":
-                  text: "You can only appeal your own ban. Please close this ticket."
-                  type: "FAIL"
-                  color: "CYAN"