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@@ -1,63 +0,0 @@
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.gitignore

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Commands/AddCategoryCommand.cs

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+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class AddCategoryCommand
+{
+    [RequireGuild]
+    [Command("addcategory")]
+    [Description("Adds a category to the ticket bot letting users open tickets in them.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("title")][Description("The name to display on buttons and in selection boxes.")] string title,
+        [Parameter("category")][Description("The category to add.")] DiscordChannel category)
+    {
+        if (!category.IsCategory)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That channel is not a category."
+            }, true);
+            return;
+        }
+
+        if (string.IsNullOrWhiteSpace(title))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Invalid category title specified."
+            }, true);
+            return;
+        }
+
+        if (Database.TryGetCategory(category.Id, out Database.Category _))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That category is already registered."
+            }, true);
+            return;
+        }
+
+        if (Database.TryGetCategory(title, out Database.Category _))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is already a category with that title."
+            }, true);
+            return;
+        }
+
+        if (Database.AddCategory(title, category.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Category added."
+            }, true);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed adding the category to the database."
+            }, true);
+        }
+
+        await LogChannel.Success(command.User.Mention + " added `" + category.Name + "` as `" + title + "` to the category list.");
+    }
+}

Commands/AddCommand.cs

@@ -0,0 +1,76 @@
+using System;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class AddCommand
+{
+    [RequireGuild]
+    [Command("add")]
+    [Description("Adds a user to this ticket.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("user")][Description("User to add to ticket.")] DiscordUser user)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        DiscordMember member;
+        try
+        {
+            member = (user == null ? command.Member : await command.Guild.GetMemberAsync(user.Id));
+
+            if (member == null)
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find that user in this server."
+                }, true);
+                return;
+            }
+        }
+        catch (Exception)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not find that user in this server."
+            }, true);
+            return;
+        }
+
+        try
+        {
+            await command.Channel.AddOverwriteAsync(member, DiscordPermissions.AccessChannels);
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Added " + member.Mention + " to ticket."
+            });
+
+            await LogChannel.Success(member.Mention + " was added to " + command.Channel.Mention + " by " + command.User.Mention + ".", ticket.id);
+        }
+        catch (Exception)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not add " + member.Mention + " to ticket, unknown error occured."
+            }, true);
+        }
+    }
+}

Commands/AddMessageCommand.cs

@@ -0,0 +1,60 @@
+using System.ComponentModel;
+using System.Globalization;
+using DSharpPlus.Entities;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class AddMessageCommand
+{
+    [RequireGuild]
+    [Command("addmessage")]
+    [Description("Adds a new message for the 'say' command.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("identifier")][Description("The identifier word used in the /say command.")] string identifier,
+        [Parameter("message")][Description("The message the /say command will return.")] string message)
+    {
+        if (string.IsNullOrEmpty(message))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "No message specified."
+            }, true);
+            return;
+        }
+
+        if (Database.TryGetMessage(identifier.ToLower(CultureInfo.InvariantCulture), out Database.Message _))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is already a message with that identifier."
+            }, true);
+            return;
+        }
+
+        if (Database.AddMessage(identifier, command.Member.Id, message))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Message added."
+            }, true);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed adding the message to the database."
+            }, true);
+        }
+
+        await LogChannel.Success(command.User.Mention + " added or updated `" + identifier + "` in the /say command.\n\nContent:\n\n" + message);
+    }
+}

Commands/AddStaffCommand.cs

@@ -0,0 +1,76 @@
+using System;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using MySqlConnector;
+
+namespace SupportChild.Commands;
+
+public class AddStaffCommand
+{
+    [RequireGuild]
+    [Command("addstaff")]
+    [Description("Adds a new staff member.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("user")][Description("User to add to staff.")] DiscordUser user)
+    {
+        DiscordMember staffMember = null;
+        try
+        {
+            staffMember = user == null ? command.Member : await command.Guild.GetMemberAsync(user.Id);
+
+            if (staffMember == null)
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find that user in this server."
+                }, true);
+                return;
+            }
+        }
+        catch (Exception)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not find that user in this server."
+            }, true);
+            return;
+        }
+
+        bool alreadyStaff = Database.IsStaff(staffMember.Id);
+
+        await using MySqlConnection c = Database.GetConnection();
+        MySqlCommand cmd = alreadyStaff ? new MySqlCommand(@"UPDATE staff SET name = @name WHERE user_id = @user_id", c) : new MySqlCommand(@"INSERT INTO staff (user_id, name) VALUES (@user_id, @name);", c);
+
+        c.Open();
+        cmd.Parameters.AddWithValue("@user_id", staffMember.Id);
+        cmd.Parameters.AddWithValue("@name", staffMember.DisplayName);
+        cmd.ExecuteNonQuery();
+        cmd.Dispose();
+
+        if (alreadyStaff)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = staffMember.Mention + " is already a staff member, refreshed username in database."
+            }, true);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = staffMember.Mention + " was added to staff."
+            }, true);
+
+            await LogChannel.Success(staffMember.Mention + " was added to staff by " + command.User.Mention + ".");
+        }
+    }
+}

Commands/AdminCommands.cs

@@ -0,0 +1,135 @@
+using System;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using SupportChild.Interviews;
+
+namespace SupportChild.Commands;
+
+[Command("admin")]
+[Description("Administrative commands.")]
+public class AdminCommands
+{
+    [RequireGuild]
+    [Command("setticket")]
+    [Description("Turns a channel into a ticket. WARNING: Anyone will be able to delete the channel using /close.")]
+    public async Task SetTicket(SlashCommandContext command,
+        [Parameter("user")][Description("(Optional) The owner of the ticket.")] DiscordUser user = null)
+    {
+        // Check if ticket exists in the database
+        if (Database.IsOpenTicket(command.Channel.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is already a ticket."
+            }, true);
+            return;
+        }
+
+        DiscordUser ticketUser = user == null ? command.User : user;
+
+        long id = Database.NewTicket(ticketUser.Id, 0, command.Channel.Id);
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Channel has been designated ticket " + id.ToString("00000") + "."
+        });
+
+        await LogChannel.Success(command.Channel.Mention + " has been designated ticket " + id.ToString("00000") + " by " + command.Member?.Mention + ".", (uint)id);
+    }
+
+    [RequireGuild]
+    [Command("unsetticket")]
+    [Description("Deletes a ticket from the ticket system without deleting the channel.")]
+    public async Task UnsetTicket(SlashCommandContext command,
+        [Parameter("ticket-id")][Description("(Optional) Ticket to unset. Uses the channel you are in by default. Use ticket ID, not channel ID!")] long ticketID = 0)
+    {
+        Database.Ticket ticket;
+        DiscordChannel channel = null;
+
+        await command.DeferResponseAsync(true);
+
+        if (ticketID == 0)
+        {
+            // Check if ticket exists in the database
+            if (!Database.TryGetOpenTicket(command.Channel.Id, out ticket))
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "This channel is not a ticket!"
+                }, true);
+                return;
+            }
+            channel = command.Channel;
+        }
+        else
+        {
+            // Check if ticket exists in the database
+            if (!Database.TryGetOpenTicketByID((uint)ticketID, out ticket))
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "There is no ticket with this ticket ID."
+                }, true);
+                return;
+            }
+
+            // Find the channel if it still exists
+            try
+            {
+                channel = await command.Guild.GetChannelAsync(ticket.channelID);
+            }
+            catch (Exception) { /*ignored*/ }
+        }
+
+        // If the channel exists, stop any ongoing interview
+        if (channel != null)
+        {
+            await Interviewer.StopInterview(channel);
+        }
+
+        // Delete the ticket from the database and respond to command
+        if (Database.DeleteOpenTicket(ticket.id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Channel has been undesignated as a ticket."
+            });
+
+            await LogChannel.Success(command.Channel.Mention + " has been undesignated as a ticket by " + command.User.Mention + ".", ticket.id);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed removing ticket from database."
+            }, true);
+        }
+    }
+
+    [RequireGuild]
+    [Command("reload")]
+    [Description("Reloads the bot config.")]
+    public async Task Reload(SlashCommandContext command)
+    {
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Reloading bot application..."
+        }, true);
+
+        await LogChannel.Success(command.Channel.Mention + " reloaded the bot.");
+
+        Logger.Log("Reloading bot...");
+        await SupportChild.Reload();
+    }
+}

Commands/AssignCommand.cs

@@ -0,0 +1,97 @@
+using System;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class AssignCommand
+{
+    [RequireGuild]
+    [Command("assign")]
+    [Description("Assigns a staff member to this ticket.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("user")][Description("(Optional) User to assign to this ticket.")] DiscordUser user = null)
+    {
+        DiscordMember member = null;
+        try
+        {
+            member = user == null ? command.Member : await command.Guild.GetMemberAsync(user.Id);
+
+            if (member == null)
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find that user in this server."
+                }, true);
+                return;
+            }
+        }
+        catch (Exception)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not find that user in this server."
+            }, true);
+            return;
+        }
+
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        if (!Database.IsStaff(member.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: User is not registered as staff."
+            }, true);
+            return;
+        }
+
+        if (!Database.AssignStaff(ticket, member.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed to assign " + member.Mention + " to ticket."
+            }, true);
+            return;
+        }
+
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Assigned " + member.Mention + " to ticket."
+        });
+
+        if (Config.assignmentNotifications)
+        {
+            try
+            {
+                await member.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "You have been assigned to a support ticket: " + command.Channel.Mention
+                });
+            }
+            catch (UnauthorizedException) { /* ignore */ }
+        }
+
+        await LogChannel.Success(member.Mention + " was assigned to " + command.Channel.Mention + " by " + command.User.Mention + ".", ticket.id);
+    }
+}

Commands/BlacklistCommand.cs

@@ -0,0 +1,50 @@
+using System;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class BlacklistCommand
+{
+    [RequireGuild]
+    [Command("blacklist")]
+    [Description("Blacklists a user from opening tickets.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("user")][Description("User to blacklist.")] DiscordUser user)
+    {
+        try
+        {
+            if (!Database.Blacklist(user.Id, command.User.Id))
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = user.Mention + " is already blacklisted."
+                }, true);
+                return;
+            }
+
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Blocked " + user.Mention + " from opening new tickets."
+            }, true);
+
+            await LogChannel.Success(user.Mention + " was blocked from opening tickets by " + command.User.Mention + ".");
+        }
+        catch (Exception)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error occured while blacklisting " + user.Mention + "."
+            }, true);
+            throw;
+        }
+    }
+}

Commands/CloseCommand.cs

@@ -0,0 +1,225 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.IO;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class CloseCommand
+{
+    // TODO: Refactor this class a whole lot
+    private static Dictionary<ulong, string> closeReasons = new Dictionary<ulong, string>();
+    private static List<ulong> currentlyClosingTickets = new List<ulong>();
+
+    [RequireGuild]
+    [Command("close")]
+    [Description("Closes this ticket.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("reason")][Description("(Optional) The reason for closing this ticket.")] string reason = "")
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket _))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            });
+            return;
+        }
+
+        DiscordInteractionResponseBuilder confirmation = new DiscordInteractionResponseBuilder()
+            .AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Cyan,
+                Description = "Are you sure you wish to close this ticket? You cannot re-open it again later."
+            })
+            .AddComponents(new DiscordButtonComponent(DiscordButtonStyle.Danger, "supportchild_closeconfirm", "Confirm"));
+
+        await command.RespondAsync(confirmation);
+        closeReasons.Add(command.Channel.Id, reason);
+    }
+
+    public static async Task OnConfirmed(DiscordInteraction interaction)
+    {
+        if (currentlyClosingTickets.Contains(interaction.Channel.Id))
+        {
+            await interaction.CreateResponseAsync(DiscordInteractionResponseType.ChannelMessageWithSource,
+                                                  new DiscordInteractionResponseBuilder().AddEmbed(new DiscordEmbedBuilder
+                                                  {
+                                                      Color = DiscordColor.Red,
+                                                      Description = "This ticket is already closing."
+                                                  }).AsEphemeral());
+            return;
+        }
+
+        try
+        {
+            currentlyClosingTickets.Add(interaction.Channel.Id);
+            await interaction.CreateResponseAsync(DiscordInteractionResponseType.DeferredMessageUpdate);
+
+            // Check if ticket exists in the database
+            if (!Database.TryGetOpenTicket(interaction.Channel.Id, out Database.Ticket ticket))
+            {
+                currentlyClosingTickets.Remove(interaction.Channel.Id);
+                await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "This channel is not a ticket."
+                }));
+                return;
+            }
+
+            // Build transcript
+            try
+            {
+                await Transcriber.ExecuteAsync(interaction.Channel.Id, ticket.id);
+            }
+            catch (Exception e)
+            {
+                currentlyClosingTickets.Remove(interaction.Channel.Id);
+                Logger.Error("Exception occured when trying to save transcript while closing ticket: " + e);
+                await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "ERROR: Could not save transcript file. Aborting..."
+                }));
+                return;
+            }
+
+            string closeReason = "";
+            if (closeReasons.TryGetValue(interaction.Channel.Id, out string cachedReason))
+            {
+                closeReason = "\nReason: " + cachedReason + "\n";
+            }
+
+            string fileName = Transcriber.GetZipFilename(ticket.id);
+            string filePath = Transcriber.GetZipPath(ticket.id);
+            long zipSize = 0;
+
+            // If the zip transcript doesn't exist, use the html file.
+            try
+            {
+                FileInfo fileInfo = new FileInfo(filePath);
+                if (!fileInfo.Exists || fileInfo.Length >= 26214400)
+                {
+                    fileName = Transcriber.GetHTMLFilename(ticket.id);
+                    filePath = Transcriber.GetHtmlPath(ticket.id);
+                }
+                zipSize = fileInfo.Length;
+            }
+            catch (Exception e)
+            {
+                currentlyClosingTickets.Remove(interaction.Channel.Id);
+                await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "ERROR: Could not find transcript file. Aborting..."
+                }));
+                Logger.Error("Failed to access transcript file:", e);
+                return;
+            }
+
+            // Check if the chosen file path works.
+            if (!File.Exists(filePath))
+            {
+                currentlyClosingTickets.Remove(interaction.Channel.Id);
+                await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "ERROR: Could not find transcript file. Aborting..."
+                }));
+                Logger.Error("Transcript file does not exist: \"" + filePath + "\"");
+                return;
+            }
+
+            try
+            {
+                await using FileStream file = new FileStream(filePath, FileMode.Open, FileAccess.Read);
+                await LogChannel.Success("Ticket " + ticket.id.ToString("00000") + " closed by " + interaction.User.Mention + ".\n" + closeReason, ticket.id, new Utilities.File(fileName, file));
+            }
+            catch (Exception e)
+            {
+                Logger.Error("Error occurred sending transcript log message. ", e);
+            }
+
+            if (Config.closingNotifications)
+            {
+                try
+                {
+                    DiscordUser staffMember = await SupportChild.client.GetUserAsync(ticket.creatorID);
+                    await using FileStream file = new(filePath, FileMode.Open, FileAccess.Read);
+
+                    DiscordMessageBuilder message = new();
+
+                    if (zipSize >= 26214400)
+                    {
+                        message.AddEmbed(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Orange,
+                            Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, check the transcript for more info.\n\n" +
+                                          "The zip file is too large, sending only the HTML file. Ask an administrator for the zip if you need it.\"\n" + closeReason,
+                            Footer = new DiscordEmbedBuilder.EmbedFooter
+                            {
+                                Text = "Ticket: " + ticket.id.ToString("00000")
+                            }
+                        });
+                    }
+                    else
+                    {
+                        message.AddEmbed(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Green,
+                            Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, " + "check the transcript for more info.\n" + closeReason,
+                            Footer = new DiscordEmbedBuilder.EmbedFooter
+                            {
+                                Text = "Ticket: " + ticket.id.ToString("00000")
+                            }
+                        });
+                    }
+
+                    message.AddFiles(new Dictionary<string, Stream> { { fileName, file } });
+
+                    await staffMember.SendMessageAsync(message);
+                }
+                catch (NotFoundException) { /* ignore */ }
+                catch (UnauthorizedException) { /* ignore */ }
+            }
+
+            Database.ArchiveTicket(ticket);
+            Database.TryDeleteInterview(interaction.Channel.Id);
+
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Channel will be deleted in 3 seconds..."
+            }));
+
+            await Task.Delay(3000);
+
+            // Delete the channel and database entry
+            await interaction.Channel.DeleteAsync("Ticket closed.");
+
+            Database.DeleteOpenTicket(ticket.id);
+
+            closeReasons.Remove(interaction.Channel.Id);
+            currentlyClosingTickets.Remove(interaction.Channel.Id);
+        }
+        catch (Exception e)
+        {
+            currentlyClosingTickets.Remove(interaction.Channel.Id);
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "An unexpected error occurred when trying to close ticket. Aborting..."
+            }));
+            Logger.Error("An unexpected error occurred when trying to close ticket:", e);
+        }
+    }
+}

Commands/CreateButtonPanelCommand.cs

@@ -0,0 +1,56 @@
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class CreateButtonPanelCommand
+{
+    [RequireGuild]
+    [Command("createbuttonpanel")]
+    [Description("Creates a series of buttons which users can use to open new tickets in specific categories.")]
+    public async Task OnExecute(SlashCommandContext command)
+    {
+        DiscordMessageBuilder builder = new DiscordMessageBuilder().WithContent(" ");
+        List<Database.Category> verifiedCategories = await Utilities.GetVerifiedCategories();
+
+        if (verifiedCategories.Count == 0)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: No registered categories found. You have to use /addcategory first."
+            }, true);
+            return;
+        }
+
+        verifiedCategories = verifiedCategories.OrderBy(x => x.name).ToList();
+
+        int nrOfButtons = 0;
+        for (int nrOfButtonRows = 0; nrOfButtonRows < 5 && nrOfButtons < verifiedCategories.Count; nrOfButtonRows++)
+        {
+            List<DiscordButtonComponent> buttonRow = new List<DiscordButtonComponent>();
+
+            for (; nrOfButtons < 5 * (nrOfButtonRows + 1) && nrOfButtons < verifiedCategories.Count; nrOfButtons++)
+            {
+                buttonRow.Add(new DiscordButtonComponent(DiscordButtonStyle.Primary, "supportchild_newticketbutton " + verifiedCategories[nrOfButtons].id, verifiedCategories[nrOfButtons].name));
+            }
+            builder.AddComponents(buttonRow);
+        }
+
+        await command.Channel.SendMessageAsync(builder);
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Successfully created message, make sure to run this command again if you add new categories to the bot."
+        }, true);
+
+        await LogChannel.Success(command.User.Mention + " created a new button panel in " + command.Channel.Mention + ".");
+    }
+}

Commands/CreateSelectionBoxPanelCommand.cs

@@ -0,0 +1,95 @@
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class CreateSelectionBoxPanelCommand
+{
+    [RequireGuild]
+    [Command("createselectionboxpanel")]
+    [Description("Creates a selection box which users can use to open new tickets in specific categories.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("placeholder")][Description("(Optional) The message to show in the selection box.")] string message = null)
+    {
+        DiscordMessageBuilder builder = new DiscordMessageBuilder()
+            .WithContent(" ")
+            .AddComponents(await GetSelectComponents(command, message ?? "Open new ticket..."));
+
+        await command.Channel.SendMessageAsync(builder);
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Successfully created message, make sure to run this command again if you add new categories to the bot."
+        }, true);
+
+        await LogChannel.Success(command.User.Mention + " created a new selector panel in " + command.Channel.Mention + ".");
+    }
+
+    public static async Task<List<DiscordSelectComponent>> GetSelectComponents(SlashCommandContext command, string placeholder)
+    {
+        List<Database.Category> verifiedCategories = await Utilities.GetVerifiedCategories();
+
+        if (verifiedCategories.Count == 0)
+        {
+            return new List<DiscordSelectComponent>();
+        }
+
+        verifiedCategories = verifiedCategories.OrderBy(x => x.name).ToList();
+        List<DiscordSelectComponent> selectionComponents = new List<DiscordSelectComponent>();
+
+        int selectionOptions = 0;
+        for (int selectionBoxes = 0; selectionBoxes < 5 && selectionOptions < verifiedCategories.Count; selectionBoxes++)
+        {
+            List<DiscordSelectComponentOption> categoryOptions = new List<DiscordSelectComponentOption>();
+
+            for (; selectionOptions < 25 * (selectionBoxes + 1) && selectionOptions < verifiedCategories.Count; selectionOptions++)
+            {
+                categoryOptions.Add(new DiscordSelectComponentOption(verifiedCategories[selectionOptions].name, verifiedCategories[selectionOptions].id.ToString()));
+            }
+            selectionComponents.Add(new DiscordSelectComponent("supportchild_newticketselector" + selectionBoxes, placeholder, categoryOptions, false, 0, 1));
+        }
+
+        return selectionComponents;
+    }
+
+    public static async Task OnSelectionMenuUsed(DiscordInteraction interaction)
+    {
+        if (interaction.Data.Values == null || interaction.Data.Values.Length <= 0)
+        {
+            return;
+        }
+
+        if (!ulong.TryParse(interaction.Data.Values[0], out ulong categoryID) || categoryID == 0)
+        {
+            return;
+        }
+
+        await interaction.CreateResponseAsync(DiscordInteractionResponseType.DeferredChannelMessageWithSource, new DiscordInteractionResponseBuilder().AsEphemeral());
+
+        (bool success, string message) = await NewCommand.OpenNewTicket(interaction.User.Id, interaction.ChannelId, categoryID);
+
+        if (success)
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            }).AsEphemeral());
+        }
+        else
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = message
+            }).AsEphemeral());
+        }
+    }
+}

Commands/InterviewCommands.cs

@@ -0,0 +1,96 @@
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using SupportChild.Interviews;
+
+namespace SupportChild.Commands;
+
+[Command("interview")]
+[Description("Interview management.")]
+public class InterviewCommands
+{
+    [Command("restart")]
+    [Description("Restarts the interview in this ticket, using an updated template if available.")]
+    public async Task Restart(SlashCommandContext command)
+    {
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        await command.DeferResponseAsync(true);
+
+        if (await Interviewer.RestartInterview(command.Channel))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Interview restarted."
+            }, true);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "An error occured when trying to restart the interview."
+            }, true);
+        }
+
+        await LogChannel.Success(command.User.Mention + " restarted interview in " + command.Channel.Mention + ".", ticket.id);
+    }
+
+    [Command("stop")]
+    [Description("Stops the interview in this ticket.")]
+    public async Task Stop(SlashCommandContext command)
+    {
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        if (!Database.TryGetInterview(command.Channel.Id, out InterviewStep interviewRoot))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is no interview open in this ticket.."
+            }, true);
+            return;
+        }
+
+        await command.DeferResponseAsync(true);
+
+        if (await Interviewer.StopInterview(command.Channel))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Interview stopped."
+            }, true);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "An error occured when trying to stop the interview."
+            }, true);
+        }
+
+        await LogChannel.Success(command.User.Mention + " stopped the interview in " + command.Channel.Mention + ".", ticket.id);
+    }
+}

Commands/InterviewTemplateCommands.cs

@@ -0,0 +1,241 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.IO;
+using System.Net.Http;
+using System.Text;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Newtonsoft.Json;
+using Newtonsoft.Json.Schema;
+using SupportChild.Interviews;
+
+namespace SupportChild.Commands;
+
+[Command("interviewtemplate")]
+[Description("Interview template management.")]
+public class InterviewTemplateCommands
+{
+    private static readonly string jsonSchema = Utilities.ReadManifestData("Interviews.interview_template.schema.json");
+
+    [RequireGuild]
+    [Command("get")]
+    [Description("Provides a copy of the interview template for a category which you can edit and then reupload.")]
+    public async Task Get(SlashCommandContext command,
+        [Parameter("category")][Description("The category to get the template for.")] DiscordChannel category)
+    {
+        if (!category?.IsCategory ?? true)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That channel is not a category."
+            }, true);
+            return;
+        }
+
+        string interviewTemplateJSON = Database.GetInterviewTemplateJSON(category.Id);
+        if (interviewTemplateJSON == null)
+        {
+            string defaultTemplate =
+            "{\n" +
+            "  \"category-id\": " + category.Id + ",\n" +
+            "  \"interview\":\n" +
+            "  {\n" +
+            "    \"message\": \"\",\n" +
+            "    \"message-type\": \"\",\n" +
+            "    \"color\": \"\",\n" +
+            "    \"steps\":\n" +
+            "    {\n" +
+            "      \n" +
+            "    }\n" +
+            "  }\n" +
+            "}";
+            MemoryStream stream = new(Encoding.UTF8.GetBytes(defaultTemplate));
+
+            DiscordInteractionResponseBuilder response = new DiscordInteractionResponseBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "No interview template found for this category. A default template has been generated."
+            }).AddFile("interview-template-" + category.Id + ".json", stream).AsEphemeral();
+            await command.RespondAsync(response);
+        }
+        else
+        {
+            MemoryStream stream = new(Encoding.UTF8.GetBytes(interviewTemplateJSON));
+            await command.RespondAsync(new DiscordInteractionResponseBuilder().AddFile("interview-template-" + category.Id + ".json", stream).AsEphemeral());
+        }
+    }
+
+    [RequireGuild]
+    [Command("set")]
+    [Description("Uploads an interview template file.")]
+    public async Task Set(SlashCommandContext command,
+        [Parameter("file")][Description("The file containing the template.")] DiscordAttachment file)
+    {
+        await command.DeferResponseAsync(true);
+
+        if (!file.MediaType?.Contains("application/json") ?? false)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "The uploaded file is not a JSON file according to Discord."
+            }, true);
+            return;
+        }
+
+        Stream stream = await new HttpClient().GetStreamAsync(file.Url);
+        try
+        {
+            JSchemaValidatingReader validatingReader = new(new JsonTextReader(new StreamReader(stream)));
+            validatingReader.Schema = JSchema.Parse(jsonSchema);
+
+            // The schema seems to throw an additional error with incorrect information if an invalid parameter is included
+            // in the template. Throw here in order to only show the first correct error to the user, also skips unnecessary validation further down.
+            validatingReader.ValidationEventHandler += (_, a) => throw new JsonException(a.Message);
+
+            JsonSerializer serializer = new();
+            Template template = serializer.Deserialize<Template>(validatingReader);
+
+            DiscordChannel category = await SupportChild.client.GetChannelAsync(template.categoryID);
+            if (!category.IsCategory)
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "The category ID in the uploaded JSON structure is not a valid category."
+                }, true);
+                return;
+            }
+
+            List<string> errors = [];
+            List<string> warnings = [];
+            template.interview.Validate(ref errors, ref warnings, "interview", 0, 0);
+            if (errors.Count != 0)
+            {
+                string errorString = string.Join("```\n```", errors);
+                if (errorString.Length > 4000)
+                {
+                    errorString = errorString.Substring(0, 4000);
+                }
+
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "The uploaded JSON structure could not be parsed as an interview template.\n\nErrors:\n```\n" + errorString + "\n```"
+                }, true);
+                return;
+            }
+
+            if (!Database.SetInterviewTemplate(template))
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "An error occured trying to write the new template to database."
+                }, true);
+                return;
+            }
+
+            if (warnings.Count == 0)
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "Uploaded interview template for `" + category.Name + "`."
+                }, true);
+            }
+            else
+            {
+                string warningString = string.Join("```\n```", warnings);
+                if (warningString.Length > 4000)
+                {
+                    warningString = warningString.Substring(0, 4000);
+                }
+
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Orange,
+                    Description = "Uploaded interview template.\n\n**Warnings:**\n```\n" + warningString + "\n```"
+                }, true);
+            }
+
+            try
+            {
+                MemoryStream memStream = new(Encoding.UTF8.GetBytes(Database.GetInterviewTemplateJSON(template.categoryID)));
+                await LogChannel.Success(command.User.Mention + " uploaded a new interview template for the `" + category.Name + "` category.", 0,
+                    new Utilities.File("interview-template-" + template.categoryID + ".json", memStream));
+            }
+            catch (Exception e)
+            {
+                Logger.Error("Unable to log interview template upload.", e);
+            }
+        }
+        catch (Exception e)
+        {
+            Logger.Debug("Exception occured when trying to upload interview template:\n", e);
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "The uploaded JSON structure could not be parsed as an interview template.\n\nError message:\n```\n" + e.Message + "\n```",
+                Footer = new DiscordEmbedBuilder.EmbedFooter
+                {
+                    Text = "More detailed information may be available as debug messages in the bot logs."
+                }
+            }, true);
+            return;
+        }
+    }
+
+    [RequireGuild]
+    [Command("delete")]
+    [Description("Deletes the interview template for a category.")]
+    public async Task Delete(SlashCommandContext command,
+        [Parameter("category")][Description("The category to delete the template for.")] DiscordChannel category)
+    {
+        if (!category?.IsCategory ?? true)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That channel is not a category."
+            }, true);
+            return;
+        }
+
+        if (!Database.TryGetInterviewTemplate(category.Id, out InterviewStep _))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That category does not have an interview template."
+            }, true);
+            return;
+        }
+
+        MemoryStream memStream = new(Encoding.UTF8.GetBytes(Database.GetInterviewTemplateJSON(category.Id)));
+        if (!Database.TryDeleteInterviewTemplate(category.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "A database error occured trying to delete the interview template."
+            }, true);
+            return;
+        }
+
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Deleted interview template."
+        }, true);
+
+        await LogChannel.Success(command.User.Mention + " deleted the interview template for the `" + category.Name + "` category.", 0,
+            new Utilities.File("interview-template-" + category.Id + ".json", memStream));
+    }
+}

Commands/ListAssignedCommand.cs

@@ -0,0 +1,67 @@
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+
+namespace SupportChild.Commands;
+
+public class ListAssignedCommand
+{
+    [RequireGuild]
+    [Command("listassigned")]
+    [Description("Lists tickets assigned to a user.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("user")][Description("(Optional) User to list tickets for.")] DiscordUser user = null)
+    {
+        DiscordUser listUser = user == null ? command.User : user;
+
+        if (!Database.TryGetAssignedTickets(listUser.Id, out List<Database.Ticket> assignedTickets))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "User does not have any assigned tickets."
+            });
+            return;
+        }
+
+        List<string> listItems = new List<string>();
+        foreach (Database.Ticket ticket in assignedTickets)
+        {
+            listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Title = "Assigned tickets: ",
+                Color = DiscordColor.Green,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Commands/ListCommand.cs

@@ -0,0 +1,103 @@
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+
+namespace SupportChild.Commands;
+
+public class ListCommand
+{
+    [RequireGuild]
+    [Command("list")]
+    [Description("Lists tickets opened by a user.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("user")][Description("(Optional) The user whose tickets to get, yourself by default.")] DiscordUser user = null)
+    {
+        DiscordUser listUser = user == null ? command.User : user;
+
+        List<DiscordEmbedBuilder> openEmbeds = new List<DiscordEmbedBuilder>();
+        if (Database.TryGetOpenTickets(listUser.Id, out List<Database.Ticket> openTickets))
+        {
+            List<string> listItems = new List<string>();
+            foreach (Database.Ticket ticket in openTickets)
+            {
+                listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + ">\n");
+            }
+
+            foreach (string message in Utilities.ParseListIntoMessages(listItems))
+            {
+                openEmbeds.Add(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = message
+                });
+            }
+
+            // Add the titles
+            for (int i = 0; i < openEmbeds.Count; i++)
+            {
+                openEmbeds[i].Title = $"Open tickets ({i + 1}/{openEmbeds.Count})";
+            }
+        }
+
+        List<DiscordEmbedBuilder> closedEmbeds = new List<DiscordEmbedBuilder>();
+        if (Database.TryGetClosedTickets(listUser.Id, out List<Database.Ticket> closedTickets))
+        {
+            List<string> listItems = new List<string>();
+            foreach (Database.Ticket ticket in closedTickets)
+            {
+                listItems.Add("**" + ticket.DiscordRelativeTime() + ":** Ticket " + ticket.id.ToString("00000") + "\n");
+            }
+
+            foreach (string message in Utilities.ParseListIntoMessages(listItems))
+            {
+                closedEmbeds.Add(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = message
+                });
+            }
+
+            // Add the titles
+            for (int i = 0; i < closedEmbeds.Count; i++)
+            {
+                closedEmbeds[i].Title = $"Closed tickets ({i + 1}/{closedEmbeds.Count})";
+            }
+        }
+
+        // Merge the embed lists and add the footers
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        embeds.AddRange(openEmbeds);
+        embeds.AddRange(closedEmbeds);
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        if (embeds.Count == 0)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Cyan,
+                Description = "User does not have any open or closed tickets."
+            });
+            return;
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Commands/ListInvalidCommand.cs

@@ -0,0 +1,102 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+
+namespace SupportChild.Commands;
+
+public class ListInvalidCommand
+{
+    [RequireGuild]
+    [Command("listinvalid")]
+    [Description("List tickets which channels have been deleted. Use /admin unsetticket <id> to remove them.")]
+    public async Task ListInvalid(SlashCommandContext command)
+    {
+        if (!Database.TryGetOpenTickets(out List<Database.Ticket> openTickets))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not get any open tickets from database."
+            }, true);
+        }
+
+        // Get all channels in all guilds the bot is part of
+        List<DiscordChannel> allChannels = new List<DiscordChannel>();
+        foreach (KeyValuePair<ulong, DiscordGuild> guild in SupportChild.client.Guilds)
+        {
+            try
+            {
+                allChannels.AddRange(await guild.Value.GetChannelsAsync());
+            }
+            catch (Exception) { /*ignored*/ }
+        }
+
+        // Check which tickets channels no longer exist
+        List<string> invalidTickets = new List<string>();
+        foreach (Database.Ticket ticket in openTickets)
+        {
+            DiscordChannel channel = allChannels.FirstOrDefault(c => c.Id == ticket.channelID);
+            if (channel == null)
+            {
+                invalidTickets.Add("**`ticket-" + ticket.id.ToString("00000") + ":`** Channel no longer exists (<#" + ticket.channelID + ">)\n");
+                continue;
+            }
+
+            try
+            {
+                await channel.Guild.GetMemberAsync(ticket.creatorID);
+            }
+            catch (NotFoundException)
+            {
+                invalidTickets.Add("**`ticket-" + ticket.id.ToString("00000") + ":`** Creator has left (<#" + ticket.channelID + ">)\n");
+            }
+        }
+
+        if (invalidTickets.Count == 0)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "All tickets are valid!"
+            }, true);
+            return;
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(invalidTickets))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Title = "Invalid tickets:",
+                Color = DiscordColor.Red,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Commands/ListOpen.cs

@@ -0,0 +1,88 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+
+namespace SupportChild.Commands;
+
+public class ListOpen
+{
+    [RequireGuild]
+    [Command("listopen")]
+    [Description("Lists all open tickets, oldest first.")]
+    public async Task OnExecute(SlashCommandContext command)
+    {
+        if (!Database.TryGetOpenTickets(out List<Database.Ticket> openTickets))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Could not fetch any open tickets."
+            });
+            return;
+        }
+
+        // Get all channels in all guilds the bot is part of
+        List<DiscordChannel> allChannels = new List<DiscordChannel>();
+        foreach (KeyValuePair<ulong, DiscordGuild> guild in SupportChild.client.Guilds)
+        {
+            try
+            {
+                allChannels.AddRange(await guild.Value.GetChannelsAsync());
+            }
+            catch (Exception) { /*ignored*/ }
+        }
+
+        List<string> listItems = new List<string>();
+        foreach (Database.Ticket ticket in openTickets)
+        {
+            try
+            {
+                DiscordChannel channel = allChannels.FirstOrDefault(c => c.Id == ticket.channelID);
+                if (channel != null)
+                {
+                    if (command.Member!.PermissionsIn(channel).HasPermission(DiscordPermissions.AccessChannels))
+                    {
+                        listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+                    }
+                }
+            }
+            catch (NotFoundException) { /*ignored*/ }
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Commands/ListUnassignedCommand.cs

@@ -0,0 +1,89 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+
+namespace SupportChild.Commands;
+
+public class ListUnassignedCommand
+{
+    [RequireGuild]
+    [Command("listunassigned")]
+    [Description("Lists unassigned tickets.")]
+    public async Task OnExecute(SlashCommandContext command)
+    {
+        if (!Database.TryGetAssignedTickets(0, out List<Database.Ticket> unassignedTickets))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "There are no unassigned tickets."
+            });
+            return;
+        }
+
+        // Get all channels in all guilds the bot is part of
+        List<DiscordChannel> allChannels = new List<DiscordChannel>();
+        foreach (KeyValuePair<ulong, DiscordGuild> guild in SupportChild.client.Guilds)
+        {
+            try
+            {
+                allChannels.AddRange(await guild.Value.GetChannelsAsync());
+            }
+            catch (Exception) { /*ignored*/ }
+        }
+
+        List<string> listItems = new List<string>();
+        foreach (Database.Ticket ticket in unassignedTickets)
+        {
+            try
+            {
+                DiscordChannel channel = allChannels.FirstOrDefault(c => c.Id == ticket.channelID);
+                if (channel != null)
+                {
+                    if (command.Member!.PermissionsIn(channel).HasPermission(DiscordPermissions.AccessChannels))
+                    {
+                        listItems.Add("**" + ticket.DiscordRelativeTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
+                    }
+                }
+            }
+            catch (NotFoundException) { /*ignored*/ }
+        }
+
+        List<DiscordEmbedBuilder> embeds = new List<DiscordEmbedBuilder>();
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Title = "Unassigned tickets: ",
+                Color = DiscordColor.Green,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = new List<Page>();
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Commands/MoveCommand.cs

@@ -0,0 +1,110 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class MoveCommand
+{
+    [RequireGuild]
+    [Command("move")]
+    [Description("Moves a ticket to another category.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("category")][Description("The category to move the ticket to. Only has to be the beginning of the name.")] string category)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        if (string.IsNullOrEmpty(category))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: No category provided."
+            }, true);
+            return;
+        }
+
+        IReadOnlyList<DiscordChannel> channels = await command.Guild.GetChannelsAsync();
+        IEnumerable<DiscordChannel> categories = channels.Where(x => x.IsCategory);
+        DiscordChannel categoryChannel = categories.FirstOrDefault(x => x.Name.StartsWith(category.Trim(), StringComparison.OrdinalIgnoreCase));
+
+        if (categoryChannel == null)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Could not find a category by that name."
+            }, true);
+            return;
+        }
+
+        if (command.Channel.Parent.Id == categoryChannel.Id)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: The ticket is already in that category."
+            }, true);
+            return;
+        }
+
+        if (categoryChannel.Children.Count == 50)
+        {
+            Logger.Warn("Could not move ticket " + ticket.id.ToString("00000") + " to the category '" + categoryChannel.Name + "', likely because it is full.");
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Unable to move ticket to that category, is it full?"
+            }, true);
+            return;
+        }
+
+        try
+        {
+            await command.Channel.ModifyAsync(modifiedAttributes => modifiedAttributes.Parent = categoryChannel);
+        }
+        catch (UnauthorizedException)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Not authorized to move this ticket to that category."
+            }, true);
+            return;
+        }
+        catch (BadRequestException)
+        {
+            Logger.Warn("Could not move ticket " + ticket.id.ToString("00000") + " to the category '" + categoryChannel.Name + "', likely because it is full.");
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Unable to move ticket to that category, is it full?"
+            }, true);
+            return;
+        }
+
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Ticket was moved to `" + categoryChannel.Name + "`."
+        });
+
+        await LogChannel.Success(command.User.Mention + " moved " + command.Channel.Mention + " to `" + categoryChannel.Name + "`.", ticket.id);
+    }
+}

Commands/NewCommand.cs

@@ -0,0 +1,249 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using SupportChild.Interviews;
+
+namespace SupportChild.Commands;
+public class NewCommand
+{
+    [RequireGuild]
+    [Command("new")]
+    [Description("Opens a new ticket.")]
+    public async Task OnExecute(SlashCommandContext command)
+    {
+        List<Database.Category> verifiedCategories = await Utilities.GetVerifiedCategories();
+        switch (verifiedCategories.Count)
+        {
+            case 0:
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Error: No registered categories found."
+                }, true);
+                return;
+            case 1:
+                await command.DeferResponseAsync(true);
+                (bool success, string message) = await OpenNewTicket(command.User.Id, command.Channel.Id, verifiedCategories[0].id);
+
+                if (success)
+                {
+                    await command.FollowupAsync(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Green,
+                        Description = message
+                    }, true);
+                }
+                else
+                {
+                    await command.FollowupAsync(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = message
+                    }, true);
+                }
+                return;
+            default:
+                if (Config.newCommandUsesSelector)
+                {
+                    await CreateSelector(command, verifiedCategories);
+                }
+                else
+                {
+                    await CreateButtons(command, verifiedCategories);
+                }
+                return;
+        }
+    }
+
+    public static async Task CreateButtons(SlashCommandContext command, List<Database.Category> verifiedCategories)
+    {
+        DiscordInteractionResponseBuilder builder = new DiscordInteractionResponseBuilder().WithContent(" ");
+
+        int nrOfButtons = 0;
+        for (int nrOfButtonRows = 0; nrOfButtonRows < 5 && nrOfButtons < verifiedCategories.Count; nrOfButtonRows++)
+        {
+            List<DiscordButtonComponent> buttonRow = new List<DiscordButtonComponent>();
+
+            for (; nrOfButtons < 5 * (nrOfButtonRows + 1) && nrOfButtons < verifiedCategories.Count; nrOfButtons++)
+            {
+                buttonRow.Add(new DiscordButtonComponent(DiscordButtonStyle.Primary, "supportchild_newcommandbutton " + verifiedCategories[nrOfButtons].id, verifiedCategories[nrOfButtons].name));
+            }
+            builder.AddComponents(buttonRow);
+        }
+
+        await command.RespondAsync(builder.AsEphemeral());
+    }
+
+    public static async Task CreateSelector(SlashCommandContext command, List<Database.Category> verifiedCategories)
+    {
+        verifiedCategories = verifiedCategories.OrderBy(x => x.name).ToList();
+        List<DiscordSelectComponent> selectionComponents = new List<DiscordSelectComponent>();
+
+        int selectionOptions = 0;
+        for (int selectionBoxes = 0; selectionBoxes < 5 && selectionOptions < verifiedCategories.Count; selectionBoxes++)
+        {
+            List<DiscordSelectComponentOption> categoryOptions = new List<DiscordSelectComponentOption>();
+
+            for (; selectionOptions < 25 * (selectionBoxes + 1) && selectionOptions < verifiedCategories.Count; selectionOptions++)
+            {
+                categoryOptions.Add(new DiscordSelectComponentOption(verifiedCategories[selectionOptions].name, verifiedCategories[selectionOptions].id.ToString()));
+            }
+            selectionComponents.Add(new DiscordSelectComponent("supportchild_newcommandselector" + selectionBoxes, "Open new ticket...", categoryOptions, false, 0, 1));
+        }
+
+        await command.RespondAsync(new DiscordInteractionResponseBuilder().AddComponents(selectionComponents).AsEphemeral());
+    }
+
+    public static async Task<(bool, string)> OpenNewTicket(ulong userID, ulong commandChannelID, ulong categoryID)
+    {
+        // Check if user is blacklisted
+        if (Database.IsBlacklisted(userID))
+        {
+            return (false, "You are banned from opening tickets.");
+        }
+
+        if (Database.IsOpenTicket(commandChannelID))
+        {
+            return (false, "You cannot use this command in a ticket channel.");
+        }
+
+        if (!Database.IsStaff(userID)
+          && Database.TryGetOpenTickets(userID, out List<Database.Ticket> ownTickets)
+          && (ownTickets.Count >= Config.ticketLimit && Config.ticketLimit != 0))
+        {
+            return (false, "You have reached the limit for maximum open tickets.");
+        }
+
+        DiscordChannel category = null;
+        try
+        {
+            category = await SupportChild.client.GetChannelAsync(categoryID);
+        }
+        catch (Exception) { /*ignored*/ }
+
+        if (category == null)
+        {
+            return (false, "Error: Could not find the category to place the ticket in.");
+        }
+
+        if (category.Children.Count == 50)
+        {
+            return (false, "This ticket category is full, can not create ticket channel.");
+        }
+
+        DiscordMember member = null;
+        try
+        {
+            member = await category.Guild.GetMemberAsync(userID);
+        }
+        catch (Exception) { /*ignored*/ }
+
+        if (member == null)
+        {
+            return (false, "Error: Could not find you on the Discord server.");
+        }
+
+        DiscordChannel ticketChannel = null;
+
+        try
+        {
+            ticketChannel = await category.Guild.CreateChannelAsync("ticket", DiscordChannelType.Text, category);
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Error occured while creating ticket.", e);
+        }
+
+        if (ticketChannel == null)
+        {
+            return (false, "Error occured while creating ticket, " + member.Mention +
+                           "!\nIs the channel limit reached in the server or ticket category?");
+        }
+
+        DiscordMember assignedStaff = null;
+        if (Config.randomAssignment)
+        {
+            assignedStaff = await RandomAssignCommand.GetRandomVerifiedStaffMember(ticketChannel, userID, 0, null);
+        }
+
+        long id = Database.NewTicket(member.Id, assignedStaff?.Id ?? 0, ticketChannel.Id);
+        try
+        {
+            await ticketChannel.ModifyAsync(modifiedAttributes => modifiedAttributes.Name = "ticket-" + id.ToString("00000"));
+        }
+        catch (DiscordException e)
+        {
+            Logger.Error("Exception occurred trying to modify channel: " + e);
+            Logger.Error("JsonMessage: " + e.JsonMessage);
+        }
+
+        try
+        {
+            await ticketChannel.AddOverwriteAsync(member, DiscordPermissions.AccessChannels);
+        }
+        catch (DiscordException e)
+        {
+            Logger.Error("Exception occurred trying to add channel permissions: " + e);
+            Logger.Error("JsonMessage: " + e.JsonMessage);
+        }
+
+        DiscordMessage message = await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
+
+        if (Config.pinFirstMessage)
+        {
+            try
+            {
+                await message.PinAsync();
+            }
+            catch (Exception e)
+            {
+                Logger.Error("Exception occurred trying to pin message: ", e);
+            }
+        }
+
+        // Refreshes the channel as changes were made to it above
+        ticketChannel = await SupportChild.client.GetChannelAsync(ticketChannel.Id);
+
+        if (Config.interviewsEnabled)
+        {
+            await Interviewer.StartInterview(ticketChannel);
+        }
+
+        if (assignedStaff != null)
+        {
+            await ticketChannel.SendMessageAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Ticket was randomly assigned to " + assignedStaff.Mention + "."
+            });
+
+            if (Config.assignmentNotifications)
+            {
+                try
+                {
+                    await assignedStaff.SendMessageAsync(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Green,
+                        Description = "You have been randomly assigned to a newly opened support ticket: " +
+                                      ticketChannel.Mention
+                    });
+                }
+                catch (DiscordException e)
+                {
+                    Logger.Error("Exception occurred assign random staff member: " + e);
+                    Logger.Error("JsonMessage: " + e.JsonMessage);
+                }
+            }
+        }
+
+        await LogChannel.Success("Ticket " + ticketChannel.Mention + " opened by " + member.Mention + ".", (uint)id);
+        return (true, "Ticket opened, " + member.Mention + "!\n" + ticketChannel.Mention);
+    }
+}

Commands/RandomAssignCommand.cs

@@ -0,0 +1,126 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.Logging;
+
+namespace SupportChild.Commands;
+
+public class RandomAssignCommand
+{
+    [RequireGuild]
+    [Command("rassign")]
+    [Description("Randomly assigns a staff member to a ticket.")]
+    public async Task OnExecute(SlashCommandContext command, [Parameter("role")][Description("(Optional) Limit the random assignment to a specific role.")] DiscordRole role = null)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        // Get a random staff member who is verified to have the correct role if applicable
+        DiscordMember staffMember = await GetRandomVerifiedStaffMember(command.Channel, ticket.creatorID, ticket.assignedStaffID, role);
+        if (staffMember == null)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Could not find an applicable staff member with access to this channel."
+            }, true);
+            return;
+        }
+
+        // Attempt to assign the staff member to the ticket
+        if (!Database.AssignStaff(ticket, staffMember.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
+            }, true);
+            return;
+        }
+
+        // Respond that the command was successful
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Randomly assigned " + staffMember.Mention + " to ticket."
+        });
+
+        // Send a notification to the staff member if applicable
+        if (Config.assignmentNotifications)
+        {
+            try
+            {
+                await staffMember.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "You have been randomly assigned to a support ticket: " + command.Channel.Mention
+                });
+            }
+            catch (UnauthorizedException) { /* ignore */ }
+        }
+
+        await LogChannel.Success(staffMember.Mention + " was randomly assigned to " + command.Channel.Mention + " by " + command.User.Mention + ".", ticket.id);
+    }
+
+    internal static async Task<DiscordMember> GetRandomVerifiedStaffMember(DiscordChannel channel, ulong creatorID, ulong currentStaffID, DiscordRole targetRole)
+    {
+        List<Database.StaffMember> staffMembers;
+        ulong[] ignoredUserIDs = [creatorID, currentStaffID];
+
+        if (targetRole == null)
+        {
+            // No role was specified, any active staff will be picked
+            staffMembers = Database.GetActiveStaff(ignoredUserIDs);
+        }
+        else
+        {
+            // Check if role rassign should override staff's active status
+            staffMembers = Config.randomAssignRoleOverride
+                ? Database.GetAllStaff(ignoredUserIDs)
+                : Database.GetActiveStaff(ignoredUserIDs);
+        }
+
+        // Randomize the list before checking for roles in order to reduce number of API calls
+        staffMembers.Shuffle();
+
+        // Get the first staff member that has the role
+        foreach (Database.StaffMember staffMember in staffMembers)
+        {
+            try
+            {
+                DiscordMember verifiedMember = await channel.Guild.GetMemberAsync(staffMember.userID);
+
+                // If a role is set filter to only members with that role
+                if (targetRole == null || verifiedMember.Roles.Any(role => role.Id == targetRole.Id))
+                {
+                    // Only assign staff members with access to this channel
+                    if (verifiedMember.PermissionsIn(channel).HasFlag(DiscordPermissions.AccessChannels))
+                    {
+                        return verifiedMember;
+                    }
+                }
+            }
+            catch (Exception e)
+            {
+                Logger.Error("Error occured trying to find a staff member for random assignment. User ID: " + staffMember.userID, e);
+            }
+        }
+
+        return null;
+    }
+}

Commands/RemoveCategoryCommand.cs

@@ -0,0 +1,48 @@
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class RemoveCategoryCommand
+{
+    [RequireGuild]
+    [Command("removecategory")]
+    [Description("Removes the ability for users to open tickets in a specific category.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("category")][Description("The category to remove.")] DiscordChannel category)
+    {
+        if (!Database.TryGetCategory(category.Id, out Database.Category _))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "That category is not registered."
+            }, true);
+            return;
+        }
+
+        if (Database.RemoveCategory(category.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Category removed."
+            }, true);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed removing the category from the database."
+            }, true);
+        }
+
+        await LogChannel.Success("`" + category.Name + "` was removed by " + command.User.Mention + ".");
+    }
+}

Commands/RemoveMessageCommand.cs

@@ -0,0 +1,49 @@
+using System.ComponentModel;
+using System.Globalization;
+using DSharpPlus.Entities;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class RemoveMessageCommand
+{
+    [RequireGuild]
+    [Command("removemessage")]
+    [Description("Removes a message from the 'say' command.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("identifier")][Description("The identifier word used in the /say command.")] string identifier)
+    {
+        if (!Database.TryGetMessage(identifier.ToLower(CultureInfo.InvariantCulture), out Database.Message _))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is no message with that identifier."
+            }, true);
+            return;
+        }
+
+        if (Database.RemoveMessage(identifier))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Message removed."
+            }, true);
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed removing the message from the database."
+            }, true);
+        }
+
+        await LogChannel.Success("`" + identifier + "` was removed from the /say command by " + command.User.Mention + ".");
+    }
+}

Commands/RemoveStaffCommand.cs

@@ -0,0 +1,71 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using MySqlConnector;
+
+namespace SupportChild.Commands;
+
+public class RemoveStaffCommand
+{
+    [RequireGuild]
+    [Command("removestaff")]
+    [Description("Removes a staff member.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("user")][Description("User to remove from staff.")] DiscordUser user)
+    {
+        if (!Database.IsStaff(user.Id))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "User is already not registered as staff."
+            }, true);
+            return;
+        }
+
+        await command.DeferResponseAsync(true);
+
+        if (Database.TryGetAssignedTickets(user.Id, out List<Database.Ticket> assignedTickets))
+        {
+            foreach (Database.Ticket assignedTicket in assignedTickets)
+            {
+                Database.UnassignStaff(assignedTicket);
+                try
+                {
+                    DiscordChannel ticketChannel = await SupportChild.client.GetChannelAsync(assignedTicket.channelID);
+                    await ticketChannel.SendMessageAsync(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Green,
+                        Description = "Unassigned <@" + assignedTicket.assignedStaffID + "> from ticket."
+                    });
+                }
+                catch (Exception e)
+                {
+                    Logger.Error("Error when trying to send message about unassigning staff member from ticket-" + assignedTicket.id.ToString("00000"), e);
+                }
+
+                await LogChannel.Success("<@" + assignedTicket.assignedStaffID + "> was unassigned from <#" + assignedTicket.channelID + "> by " + command.User.Mention + ".", assignedTicket.id);
+            }
+        }
+
+        await using MySqlConnection c = Database.GetConnection();
+        c.Open();
+        MySqlCommand deletion = new MySqlCommand(@"DELETE FROM staff WHERE user_id=@user_id", c);
+        deletion.Parameters.AddWithValue("@user_id", user.Id);
+        await deletion.PrepareAsync();
+        deletion.ExecuteNonQuery();
+
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "User was removed from staff."
+        }, true);
+
+        await LogChannel.Success(user.Mention + " was removed from staff by " + command.User.Mention + ".");
+    }
+}

Commands/SayCommand.cs

@@ -0,0 +1,97 @@
+using DSharpPlus.Entities;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Globalization;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Exceptions;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Extensions;
+
+namespace SupportChild.Commands;
+
+public class SayCommand
+{
+    [RequireGuild]
+    [Command("say")]
+    [Description("Prints a message with information from staff. Use without identifier to list all identifiers.")]
+    public async Task OnExecute(SlashCommandContext command,
+        [Parameter("Identifier")][Description("(Optional) The identifier word to summon a message.")] string identifier = null)
+    {
+        // Print list of all messages if no identifier is provided
+        if (identifier == null)
+        {
+            await SendMessageList(command);
+            return;
+        }
+
+        if (!Database.TryGetMessage(identifier.ToLower(CultureInfo.InvariantCulture),
+                                    out Database.Message message))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There is no message with that identifier."
+            }, true);
+            return;
+        }
+
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Cyan,
+            Description = message.message.Replace("\\n", "\n")
+        });
+
+        await LogChannel.Success(command.User.Mention + " posted the " + message.identifier + " message in " + command.Channel.Mention + ".");
+    }
+
+    private static async Task SendMessageList(SlashCommandContext command)
+    {
+        List<Database.Message> messages = Database.GetAllMessages();
+        if (messages.Count == 0)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "There are no messages registered."
+            }, true);
+            return;
+        }
+
+        List<string> listItems = [];
+        foreach (Database.Message message in messages)
+        {
+            listItems.Add("**" + message.identifier + "** Added by <@" + message.userID + ">\n");
+        }
+
+        List<DiscordEmbedBuilder> embeds = [];
+        foreach (string message in Utilities.ParseListIntoMessages(listItems))
+        {
+            embeds.Add(new DiscordEmbedBuilder
+            {
+                Title = "Available messages:",
+                Color = DiscordColor.Green,
+                Description = message
+            });
+        }
+
+        // Add the footers
+        for (int i = 0; i < embeds.Count; i++)
+        {
+            embeds[i].Footer = new DiscordEmbedBuilder.EmbedFooter
+            {
+                Text = $"Page {i + 1} / {embeds.Count}"
+            };
+        }
+
+        List<Page> listPages = [];
+        foreach (DiscordEmbedBuilder embed in embeds)
+        {
+            listPages.Add(new Page("", embed));
+        }
+
+        await command.Interaction.SendPaginatedResponseAsync(true, command.User, listPages);
+    }
+}

Commands/SetSummaryCommand.cs

@@ -0,0 +1,48 @@
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+using MySqlConnector;
+
+namespace SupportChild.Commands;
+
+public class SetSummaryCommand
+{
+    [RequireGuild]
+    [Command("setsummary")]
+    [Description("Sets a ticket's summary for the summary command.")]
+    public async Task OnExecute(SlashCommandContext command, [Parameter("Summary")][Description("The ticket summary text.")] string summary)
+    {
+        ulong channelID = command.Channel.Id;
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            });
+            return;
+        }
+
+        await using MySqlConnection c = Database.GetConnection();
+        c.Open();
+        MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET summary = @summary WHERE channel_id = @channel_id", c);
+        update.Parameters.AddWithValue("@summary", summary);
+        update.Parameters.AddWithValue("@channel_id", channelID);
+        await update.PrepareAsync();
+        update.ExecuteNonQuery();
+        update.Dispose();
+
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Summary set."
+        }, true);
+
+        await LogChannel.Success(command.User.Mention + " set the summary for " + command.Channel.Mention + " to:\n\n" + summary, ticket.id);
+    }
+}

Commands/StatusCommand.cs

@@ -0,0 +1,31 @@
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+
+namespace SupportChild.Commands;
+
+public class StatusCommand
+{
+    [RequireGuild]
+    [Command("status")]
+    [Description("Shows bot status and information.")]
+    public async Task OnExecute(SlashCommandContext command)
+    {
+        long openTickets = Database.GetNumberOfTickets();
+        long closedTickets = Database.GetNumberOfClosedTickets();
+
+        DiscordEmbed botInfo = new DiscordEmbedBuilder()
+            .WithAuthor("Emotion-stuff/supportchild @ Toastielab", "https://toastielab.dev/Emotions-stuff/SupportChild", "https://cdn.discordapp.com/attachments/765441543100170271/914327948667011132/Ellie_Concept_2_transparent_ver.png")
+            .WithTitle("Bot information")
+            .WithColor(DiscordColor.Cyan)
+            .AddField("Version:", SupportChild.GetVersion(), true)
+            .AddField("Open tickets:", openTickets + "", true)
+            .AddField("Closed tickets:", closedTickets + " ", true)
+            .AddField("Report bugs:", "[Toastielab Issues](https://toastielab.dev/Emotions-stuff/SupportChild/issues)", true)
+            .AddField("Commands:", "[Toastielab Repository](https://toastielab.dev/Emotions-stuff/SupportChild/src/branch/main/docs/Commands.md)", true);
+        await command.RespondAsync(botInfo);
+    }
+}

Commands/SummaryCommand.cs

@@ -0,0 +1,37 @@
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+
+namespace SupportChild.Commands;
+
+public class SummaryCommand
+{
+    [RequireGuild]
+    [Command("summary")]
+    [Description("Shows ticket information and summary if there is one.")]
+    public async Task OnExecute(SlashCommandContext command)
+    {
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        DiscordEmbed channelInfo = new DiscordEmbedBuilder()
+            .WithTitle("Channel information")
+            .WithColor(DiscordColor.Cyan)
+            .AddField("Ticket number:", ticket.id.ToString("00000"), true)
+            .AddField("Ticket creator:", $"<@{ticket.creatorID}>", true)
+            .AddField("Assigned staff:", ticket.assignedStaffID == 0 ? "Unassigned." : $"<@{ticket.assignedStaffID}>", true)
+            .AddField("Creation time:", ticket.DiscordRelativeTime(), true)
+            .AddField("Summary:", string.IsNullOrEmpty(ticket.summary) ? "No summary." : ticket.summary.Replace("\\n", "\n"));
+        await command.RespondAsync(channelInfo);
+    }
+}

Commands/ToggleActiveCommand.cs

@@ -0,0 +1,70 @@
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class ToggleActiveCommand
+{
+    [RequireGuild]
+    [Command("toggleactive")]
+    [Description("Toggles active status for a staff member.")]
+    public async Task OnExecute(SlashCommandContext command, [Parameter("user")][Description("(Optional) Staff member to toggle activity for.")] DiscordUser user = null)
+    {
+        DiscordUser staffUser = user == null ? command.User : user;
+
+        // Check if ticket exists in the database
+        if (!Database.TryGetStaff(staffUser.Id, out Database.StaffMember staffMember))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = user == null ? "You have not been registered as staff." : "The user is not registered as staff."
+            }, true);
+            return;
+        }
+
+        if (Database.SetStaffActive(staffUser.Id, !staffMember.active))
+        {
+            if (user != null && user.Id != command.User.Id)
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = staffUser.Mention + (staffMember.active ? " is now set as inactive and will no longer be randomly assigned any support tickets."
+                                                                          : " is now set as active and will be randomly assigned support tickets again.")
+                }, true);
+            }
+            else
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = staffMember.active ? "You are now set as inactive and will no longer be randomly assigned any support tickets."
+                                                     : "You are now set as active and will be randomly assigned support tickets again."
+                }, true);
+            }
+        }
+        else
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Unable to update active status in database."
+            }, true);
+        }
+
+        if (user != null && user.Id != command.User.Id)
+        {
+            await LogChannel.Success(staffUser.Mention + " set " + command.Channel.Mention + "'s status to " + (staffMember.active ? "active" : "inactive"));
+        }
+        else
+        {
+            await LogChannel.Success(staffUser.Mention + " set their own status to " + (staffMember.active ? "active" : "inactive"));
+        }
+    }
+}

Commands/TranscriptCommand.cs

@@ -0,0 +1,191 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.IO;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class TranscriptCommand
+{
+    // TODO: Refactor the hell out of this
+    [RequireGuild]
+    [Command("transcript")]
+    [Description("Creates a transcript of a ticket.")]
+    public async Task OnExecute(SlashCommandContext command, [Parameter("ticket-id")][Description("(Optional) Ticket number to get transcript of.")] long ticketID = 0)
+    {
+        await command.DeferResponseAsync(true);
+        Database.Ticket ticket;
+        if (ticketID == 0) // If there are no arguments use current channel
+        {
+            if (Database.TryGetOpenTicket(command.Channel.Id, out ticket))
+            {
+                try
+                {
+                    await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
+                }
+                catch (Exception)
+                {
+                    await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "ERROR: Could not save transcript file. Aborting..."
+                    }));
+                    throw;
+                }
+            }
+            else
+            {
+                await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "This channel is not a ticket."
+                }));
+                return;
+            }
+        }
+        else
+        {
+            // If the ticket is still open, generate a new fresh transcript
+            if (Database.TryGetOpenTicketByID((uint)ticketID, out ticket) && ticket?.creatorID == command.Member.Id)
+            {
+                try
+                {
+                    await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
+                }
+                catch (Exception)
+                {
+                    await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "ERROR: Could not save transcript file. Aborting..."
+                    }));
+                    throw;
+                }
+
+            }
+            // If there is no open or closed ticket, send an error. If there is a closed ticket we will simply use the old transcript from when the ticket was closed.
+            else if (!Database.TryGetClosedTicket((uint)ticketID, out ticket) || (ticket?.creatorID != command.Member.Id && !Database.IsStaff(command.Member.Id)))
+            {
+                await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = "Could not find a closed ticket with that number which you opened.\n(Use the /list command to see all your tickets)"
+                }));
+                return;
+            }
+        }
+
+        string fileName = Transcriber.GetZipFilename(ticket.id);
+        string filePath = Transcriber.GetZipPath(ticket.id);
+        long zipSize = 0;
+
+        // If the zip transcript doesn't exist, use the html file.
+        try
+        {
+            FileInfo fileInfo = new FileInfo(filePath);
+            if (!fileInfo.Exists || fileInfo.Length >= 26214400)
+            {
+                fileName = Transcriber.GetHTMLFilename(ticket.id);
+                filePath = Transcriber.GetHtmlPath(ticket.id);
+            }
+            zipSize = fileInfo.Length;
+        }
+        catch (Exception e)
+        {
+            await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "ERROR: Could not find transcript file. Aborting..."
+            }));
+            Logger.Error("Failed to access transcript file:", e);
+            return;
+        }
+
+        // Check if the chosen file path works.
+        if (!File.Exists(filePath))
+        {
+            await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "ERROR: Could not find transcript file. Aborting..."
+            }));
+            Logger.Error("Transcript file does not exist: \"" + filePath + "\"");
+            return;
+        }
+
+        try
+        {
+            await using FileStream file = new FileStream(filePath, FileMode.Open, FileAccess.Read);
+            await LogChannel.Success("Transcript generated by " + command.User.Mention + ".", ticket.id, new Utilities.File(fileName, file));
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Failed to log transcript generation.", e);
+        }
+
+        if (await SendDirectMessage(command, fileName, filePath, zipSize, ticket.id))
+        {
+            await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Transcript sent!\n"
+            }));
+        }
+    }
+
+    private static async Task<bool> SendDirectMessage(SlashCommandContext command, string fileName, string filePath, long zipSize, uint ticketID)
+    {
+        try
+        {
+            // Send transcript in a direct message
+            await using FileStream file = new FileStream(filePath, FileMode.Open, FileAccess.Read);
+
+            DiscordMessageBuilder directMessage = new DiscordMessageBuilder();
+
+            if (zipSize >= 26214400)
+            {
+                directMessage.AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Orange,
+                    Description = "Transcript generated.\n\nThe zip file is too large, sending only the HTML file. Ask an administrator for the zip if you need it.",
+                    Footer = new DiscordEmbedBuilder.EmbedFooter
+                    {
+                        Text = "Ticket: " + ticketID.ToString("00000")
+                    }
+                });
+            }
+            else
+            {
+                directMessage.AddEmbed(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "Transcript generated!\n",
+                    Footer = new DiscordEmbedBuilder.EmbedFooter
+                    {
+                        Text = "Ticket: " + ticketID.ToString("00000")
+                    }
+                });
+            }
+
+            directMessage.AddFiles(new Dictionary<string, Stream> { { fileName, file } });
+
+            await command.Member.SendMessageAsync(directMessage);
+            return true;
+        }
+        catch (UnauthorizedException)
+        {
+            await command.EditResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Not allowed to send direct message to you, please check your privacy settings.\n"
+            }));
+            return false;
+        }
+    }
+}

Commands/UnassignCommand.cs

@@ -0,0 +1,47 @@
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class UnassignCommand
+{
+    [RequireGuild]
+    [Command("unassign")]
+    [Description("Unassigns a staff member from a ticket.")]
+    public async Task OnExecute(SlashCommandContext command)
+    {
+        // Check if ticket exists in the database
+        if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "This channel is not a ticket."
+            }, true);
+            return;
+        }
+
+        if (!Database.UnassignStaff(ticket))
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Failed to unassign staff member from ticket."
+            }, true);
+            return;
+        }
+
+        await command.RespondAsync(new DiscordEmbedBuilder
+        {
+            Color = DiscordColor.Green,
+            Description = "Unassigned <@" + ticket.assignedStaffID + "> from ticket."
+        });
+
+        await LogChannel.Success("<@" + ticket.assignedStaffID + "> was unassigned from <#" + ticket.channelID + "> by " + command.User.Mention + ".", ticket.id);
+    }
+}

Commands/UnblacklistCommand.cs

@@ -0,0 +1,49 @@
+using System;
+using System.ComponentModel;
+using System.Threading.Tasks;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild.Commands;
+
+public class UnblacklistCommand
+{
+    [RequireGuild]
+    [Command("unblacklist")]
+    [Description("Unblacklists a user from opening tickets.")]
+    public async Task OnExecute(SlashCommandContext command, [Parameter("user")][Description("User to remove from blacklist.")] DiscordUser user)
+    {
+        try
+        {
+            if (!Database.Unblacklist(user.Id))
+            {
+                await command.RespondAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Red,
+                    Description = user.Mention + " is not blacklisted."
+                }, true);
+                return;
+            }
+
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = "Unblocked " + user.Mention + " from opening new tickets."
+            }, true);
+
+            await LogChannel.Success(user.Mention + " was unblocked from opening tickets by " + command.User.Mention + ".");
+        }
+        catch (Exception)
+        {
+            await command.RespondAsync(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error occured while removing " + user.Mention + " from blacklist."
+            }, true);
+            throw;
+        }
+    }
+}

Config.cs

@@ -0,0 +1,113 @@
+using System;
+using System.IO;
+using DSharpPlus;
+using Microsoft.Extensions.Logging;
+using Newtonsoft.Json.Linq;
+using YamlDotNet.Serialization;
+
+namespace SupportChild;
+
+internal static class Config
+{
+    internal static string token = "";
+    internal static ulong logChannel;
+    internal static string welcomeMessage = "";
+    internal static TimestampFormat timestampFormat = TimestampFormat.RelativeTime;
+    internal static bool randomAssignment = false;
+    internal static bool randomAssignRoleOverride = false;
+    internal static string presenceType = "Playing";
+    internal static string presenceText = "";
+    internal static bool newCommandUsesSelector = false;
+    internal static int ticketLimit = 5;
+    internal static bool pinFirstMessage = false;
+    internal static string transcriptDir = "";
+
+    internal static bool ticketUpdatedNotifications = false;
+    internal static double ticketUpdatedNotificationDelay = 0.0;
+    internal static bool assignmentNotifications = false;
+    internal static bool closingNotifications = false;
+
+    internal static bool interviewsEnabled = false;
+    internal static bool deleteMessagesAfterSummary = false;
+    internal static bool deleteMessagesAfterNoSummary = false;
+
+    internal static string hostName = "127.0.0.1";
+    internal static int port = 3306;
+    internal static string database = "supportchild";
+    internal static string username = "supportchild";
+    internal static string password = "";
+
+    private static string configPath = "./config.yml";
+
+    public static void LoadConfig()
+    {
+        if (!string.IsNullOrEmpty(SupportChild.commandLineArgs.configPath))
+        {
+            configPath = SupportChild.commandLineArgs.configPath;
+        }
+
+        Logger.Log("Loading config \"" + Path.GetFullPath(configPath) + "\"");
+
+        // Writes default config to file if it does not already exist
+        if (!File.Exists(configPath))
+        {
+            File.WriteAllText(configPath, Utilities.ReadManifestData("default_config.yml"));
+        }
+
+        // Reads config contents into FileStream
+        FileStream stream = File.OpenRead(configPath);
+
+        // Converts the FileStream into a YAML object
+        IDeserializer deserializer = new DeserializerBuilder().Build();
+        object yamlObject = deserializer.Deserialize(new StreamReader(stream)) ?? "";
+
+        // Converts the YAML object into a JSON object as the YAML ones do not support traversal or selection of nodes by name
+        ISerializer serializer = new SerializerBuilder().JsonCompatible().Build();
+        JObject json = JObject.Parse(serializer.Serialize(yamlObject));
+
+        // Sets up the bot
+        token = json.SelectToken("bot.token")?.Value<string>() ?? "";
+        logChannel = json.SelectToken("bot.log-channel")?.Value<ulong>() ?? 0;
+        welcomeMessage = json.SelectToken("bot.welcome-message")?.Value<string>() ?? "";
+        string stringLogLevel = json.SelectToken("bot.console-log-level")?.Value<string>() ?? "";
+
+        if (!Enum.TryParse(stringLogLevel, true, out LogLevel logLevel))
+        {
+            logLevel = LogLevel.Information;
+            Logger.Warn("Log level '" + stringLogLevel + "' is invalid, using 'Information' instead.");
+        }
+        Logger.SetLogLevel(logLevel);
+
+        string stringTimestampFormat = json.SelectToken("bot.timestamp-format")?.Value<string>() ?? "RelativeTime";
+        if (!Enum.TryParse(stringTimestampFormat, true, out timestampFormat))
+        {
+            timestampFormat = TimestampFormat.RelativeTime;
+            Logger.Warn("Timestamp '" + stringTimestampFormat + "' is invalid, using 'RelativeTime' instead.");
+        }
+
+        randomAssignment = json.SelectToken("bot.random-assignment")?.Value<bool>() ?? false;
+        randomAssignRoleOverride = json.SelectToken("bot.random-assign-role-override")?.Value<bool>() ?? false;
+        presenceType = json.SelectToken("bot.presence-type")?.Value<string>() ?? "Playing";
+        presenceText = json.SelectToken("bot.presence-text")?.Value<string>() ?? "";
+        newCommandUsesSelector = json.SelectToken("bot.new-command-uses-selector")?.Value<bool>() ?? false;
+        ticketLimit = json.SelectToken("bot.ticket-limit")?.Value<int>() ?? 5;
+        pinFirstMessage = json.SelectToken("bot.pin-first-message")?.Value<bool>() ?? false;
+        transcriptDir = json.SelectToken("bot.transcript-dir")?.Value<string>() ?? "";
+
+        ticketUpdatedNotifications = json.SelectToken("notifications.ticket-updated")?.Value<bool>() ?? false;
+        ticketUpdatedNotificationDelay = json.SelectToken("notifications.ticket-updated-delay")?.Value<double>() ?? 0.0;
+        assignmentNotifications = json.SelectToken("notifications.assignment")?.Value<bool>() ?? false;
+        closingNotifications = json.SelectToken("notifications.closing")?.Value<bool>() ?? false;
+
+        interviewsEnabled = json.SelectToken("interviews.enabled")?.Value<bool>() ?? false;
+        deleteMessagesAfterSummary = json.SelectToken("interviews.delete-messages-after-summary")?.Value<bool>() ?? false;
+        deleteMessagesAfterNoSummary = json.SelectToken("interviews.delete-messages-after-no-summary")?.Value<bool>() ?? false;
+
+        // Reads database info
+        hostName = json.SelectToken("database.address")?.Value<string>() ?? "";
+        port = json.SelectToken("database.port")?.Value<int>() ?? 3306;
+        database = json.SelectToken("database.name")?.Value<string>() ?? "supportchild";
+        username = json.SelectToken("database.user")?.Value<string>() ?? "supportchild";
+        password = json.SelectToken("database.password")?.Value<string>() ?? "";
+    }
+}

Database.cs

@@ -0,0 +1,974 @@
+using System;
+using System.Linq;
+using System.Collections.Generic;
+using System.Security.Cryptography;
+using DSharpPlus;
+using MySqlConnector;
+using Newtonsoft.Json;
+using Newtonsoft.Json.Serialization;
+using SupportChild.Interviews;
+
+namespace SupportChild;
+
+public static class Database
+{
+    private static string connectionString = "";
+
+    public static void SetConnectionString(string host, int port, string database, string username, string password)
+    {
+        connectionString = "server=" + host +
+                           ";database=" + database +
+                           ";port=" + port +
+                           ";userid=" + username +
+                           ";password=" + password;
+    }
+
+    public static MySqlConnection GetConnection()
+    {
+        return new MySqlConnection(connectionString);
+    }
+
+    public static long GetNumberOfTickets()
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM tickets", c);
+            c.Open();
+            return (long)countTickets.ExecuteScalar();
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Error occured when attempting to count number of open tickets: " + e);
+        }
+
+        return -1;
+    }
+
+    public static long GetNumberOfClosedTickets()
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM ticket_history", c);
+            c.Open();
+            return (long)countTickets.ExecuteScalar();
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Error occured when attempting to count number of open tickets: " + e);
+        }
+
+        return -1;
+    }
+
+    public static void SetupTables()
+    {
+        using MySqlConnection c = GetConnection();
+        using MySqlCommand createTickets = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS tickets(" +
+            "id INT UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT," +
+            "created_time DATETIME NOT NULL," +
+            "creator_id BIGINT UNSIGNED NOT NULL," +
+            "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
+            "summary VARCHAR(5000) NOT NULL," +
+            "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
+            "INDEX(created_time, assigned_staff_id, channel_id))",
+            c);
+        using MySqlCommand createTicketHistory = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS ticket_history(" +
+            "id INT UNSIGNED NOT NULL PRIMARY KEY," +
+            "created_time DATETIME NOT NULL," +
+            "closed_time DATETIME NOT NULL," +
+            "creator_id BIGINT UNSIGNED NOT NULL," +
+            "assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
+            "summary VARCHAR(5000) NOT NULL," +
+            "channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
+            "INDEX(created_time, closed_time, channel_id))",
+            c);
+        using MySqlCommand createBlacklisted = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS blacklisted_users(" +
+            "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+            "time DATETIME NOT NULL," +
+            "moderator_id BIGINT UNSIGNED NOT NULL," +
+            "INDEX(user_id, time))",
+            c);
+        using MySqlCommand createStaffList = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS staff(" +
+            "user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+            "name VARCHAR(256) NOT NULL," +
+            "active BOOLEAN NOT NULL DEFAULT true)",
+            c);
+        using MySqlCommand createMessages = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS messages(" +
+            "identifier VARCHAR(256) NOT NULL PRIMARY KEY," +
+            "user_id BIGINT UNSIGNED NOT NULL," +
+            "message VARCHAR(5000) NOT NULL)",
+            c);
+        using MySqlCommand createCategories = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS categories(" +
+            "name VARCHAR(256) NOT NULL UNIQUE," +
+            "category_id BIGINT UNSIGNED NOT NULL PRIMARY KEY)",
+            c);
+        using MySqlCommand createInterviews = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS interviews(" +
+            "channel_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+            "interview JSON NOT NULL)",
+            c);
+        using MySqlCommand createInterviewTemplates = new MySqlCommand(
+            "CREATE TABLE IF NOT EXISTS interview_templates(" +
+            "category_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
+            "template JSON NOT NULL)",
+            c);
+        c.Open();
+        createTickets.ExecuteNonQuery();
+        createBlacklisted.ExecuteNonQuery();
+        createTicketHistory.ExecuteNonQuery();
+        createStaffList.ExecuteNonQuery();
+        createMessages.ExecuteNonQuery();
+        createCategories.ExecuteNonQuery();
+        createInterviews.ExecuteNonQuery();
+        createInterviewTemplates.ExecuteNonQuery();
+    }
+
+    public static bool IsOpenTicket(ulong channelID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
+        selection.Parameters.AddWithValue("@channel_id", channelID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            return false;
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetOpenTicket(ulong channelID, out Ticket ticket)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
+        selection.Parameters.AddWithValue("@channel_id", channelID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            ticket = null;
+            return false;
+        }
+
+        ticket = new Ticket(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetOpenTicketByID(uint id, out Ticket ticket)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE id=@id", c);
+        selection.Parameters.AddWithValue("@id", id);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if open ticket exists in the database
+        if (results.Read())
+        {
+            ticket = new Ticket(results);
+            results.Close();
+            return true;
+        }
+
+        results.Close();
+        ticket = null;
+        return false;
+    }
+
+    public static bool TryGetClosedTicket(uint id, out Ticket ticket)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE id=@id", c);
+        selection.Parameters.AddWithValue("@id", id);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if closed ticket exists in the database
+        if (results.Read())
+        {
+            ticket = new Ticket(results);
+            results.Close();
+            return true;
+        }
+
+        ticket = null;
+        results.Close();
+        return false;
+    }
+
+    public static bool TryGetOpenTickets(ulong userID, out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE creator_id=@creator_id", c);
+        selection.Parameters.AddWithValue("@creator_id", userID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetOpenTickets(out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets ORDER BY channel_id ASC", c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetClosedTickets(ulong userID, out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE creator_id=@creator_id", c);
+        selection.Parameters.AddWithValue("@creator_id", userID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetAssignedTickets(ulong staffID, out List<Ticket> tickets)
+    {
+        tickets = null;
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE assigned_staff_id=@assigned_staff_id", c);
+        selection.Parameters.AddWithValue("@assigned_staff_id", staffID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        if (!results.Read())
+        {
+            return false;
+        }
+
+        tickets = new List<Ticket> { new Ticket(results) };
+        while (results.Read())
+        {
+            tickets.Add(new Ticket(results));
+        }
+        results.Close();
+        return true;
+    }
+
+    public static long NewTicket(ulong memberID, ulong staffID, ulong ticketID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO tickets (created_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", c);
+        cmd.Parameters.AddWithValue("@creator_id", memberID);
+        cmd.Parameters.AddWithValue("@assigned_staff_id", staffID);
+        cmd.Parameters.AddWithValue("@summary", "");
+        cmd.Parameters.AddWithValue("@channel_id", ticketID);
+        cmd.ExecuteNonQuery();
+        return cmd.LastInsertedId;
+    }
+
+    public static void ArchiveTicket(Ticket ticket)
+    {
+        // Check if ticket already exists in the archive
+        if (TryGetClosedTicket(ticket.id, out Ticket _))
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand deleteTicket = new MySqlCommand(@"DELETE FROM ticket_history WHERE id=@id OR channel_id=@channel_id", c);
+            deleteTicket.Parameters.AddWithValue("@id", ticket.id);
+            deleteTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
+
+            c.Open();
+            deleteTicket.Prepare();
+            deleteTicket.ExecuteNonQuery();
+        }
+
+        // Create an entry in the ticket history database
+        using MySqlConnection conn = GetConnection();
+        using MySqlCommand archiveTicket = new MySqlCommand(@"INSERT INTO ticket_history (id, created_time, closed_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (@id, @created_time, UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", conn);
+        archiveTicket.Parameters.AddWithValue("@id", ticket.id);
+        archiveTicket.Parameters.AddWithValue("@created_time", ticket.channelID.GetSnowflakeTime());
+        archiveTicket.Parameters.AddWithValue("@creator_id", ticket.creatorID);
+        archiveTicket.Parameters.AddWithValue("@assigned_staff_id", ticket.assignedStaffID);
+        archiveTicket.Parameters.AddWithValue("@summary", ticket.summary);
+        archiveTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
+
+        conn.Open();
+        archiveTicket.Prepare();
+        archiveTicket.ExecuteNonQuery();
+    }
+
+    public static bool DeleteOpenTicket(uint ticketID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            using MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE id=@id", c);
+            deletion.Parameters.AddWithValue("@id", ticketID);
+
+            c.Open();
+            deletion.Prepare();
+            return deletion.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool IsBlacklisted(ulong userID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM blacklisted_users WHERE user_id=@user_id", c);
+        selection.Parameters.AddWithValue("@user_id", userID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if user is blacklisted
+        if (results.Read())
+        {
+            results.Close();
+            return true;
+        }
+        results.Close();
+
+        return false;
+    }
+
+    public static bool Blacklist(ulong blacklistedID, ulong staffID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO blacklisted_users (user_id,time,moderator_id) VALUES (@user_id, UTC_TIMESTAMP(), @moderator_id);", c);
+            cmd.Parameters.AddWithValue("@user_id", blacklistedID);
+            cmd.Parameters.AddWithValue("@moderator_id", staffID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool Unblacklist(ulong blacklistedID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM blacklisted_users WHERE user_id=@user_id", c);
+            cmd.Parameters.AddWithValue("@user_id", blacklistedID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool AssignStaff(Ticket ticket, ulong staffID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET assigned_staff_id = @assigned_staff_id WHERE id = @id", c);
+            update.Parameters.AddWithValue("@assigned_staff_id", staffID);
+            update.Parameters.AddWithValue("@id", ticket.id);
+            update.Prepare();
+            return update.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool UnassignStaff(Ticket ticket)
+    {
+        return AssignStaff(ticket, 0);
+    }
+
+    public static bool SetStaffActive(ulong staffID, bool active)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            MySqlCommand update = new MySqlCommand(@"UPDATE staff SET active = @active WHERE user_id = @user_id", c);
+            update.Parameters.AddWithValue("@user_id", staffID);
+            update.Parameters.AddWithValue("@active", active);
+            update.Prepare();
+            return update.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static List<StaffMember> GetActiveStaff(params ulong[] ignoredUserIDs)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE active = true AND user_id NOT IN (@user_ids)", c);
+        selection.Parameters.AddWithValue("@user_ids", string.Join(",", ignoredUserIDs));
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if staff exists in the database
+        if (!results.Read())
+        {
+            return new List<StaffMember>();
+        }
+
+        List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
+        while (results.Read())
+        {
+            staffMembers.Add(new StaffMember(results));
+        }
+        results.Close();
+
+        return staffMembers;
+    }
+
+    public static List<StaffMember> GetAllStaff(params ulong[] ignoredUserIDs)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id NOT IN (@user_ids)", c);
+        selection.Parameters.AddWithValue("@user_ids", string.Join(",", ignoredUserIDs));
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if staff exist in the database
+        if (!results.Read())
+        {
+            return new List<StaffMember>();
+        }
+
+        List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
+        while (results.Read())
+        {
+            staffMembers.Add(new StaffMember(results));
+        }
+        results.Close();
+
+        return staffMembers;
+    }
+
+    public static bool IsStaff(ulong staffID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
+        selection.Parameters.AddWithValue("@user_id", staffID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            return false;
+        }
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetStaff(ulong staffID, out StaffMember staffMember)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
+        selection.Parameters.AddWithValue("@user_id", staffID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            staffMember = null;
+            return false;
+        }
+        staffMember = new StaffMember(results);
+        results.Close();
+        return true;
+    }
+
+    public static List<Message> GetAllMessages()
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages", c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if messages exist in the database
+        if (!results.Read())
+        {
+            return new List<Message>();
+        }
+
+        List<Message> messages = new List<Message> { new Message(results) };
+        while (results.Read())
+        {
+            messages.Add(new Message(results));
+        }
+        results.Close();
+
+        return messages;
+    }
+
+    public static bool TryGetMessage(string identifier, out Message message)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages WHERE identifier=@identifier", c);
+        selection.Parameters.AddWithValue("@identifier", identifier);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            message = null;
+            return false;
+        }
+        message = new Message(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool AddMessage(string identifier, ulong userID, string message)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO messages (identifier,user_id,message) VALUES (@identifier, @user_id, @message);", c);
+            cmd.Parameters.AddWithValue("@identifier", identifier);
+            cmd.Parameters.AddWithValue("@user_id", userID);
+            cmd.Parameters.AddWithValue("@message", message);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool RemoveMessage(string identifier)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM messages WHERE identifier=@identifier", c);
+            cmd.Parameters.AddWithValue("@identifier", identifier);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static List<Category> GetAllCategories()
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories", c);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if messages exist in the database
+        if (!results.Read())
+        {
+            return new List<Category>();
+        }
+
+        List<Category> categories = new List<Category> { new Category(results) };
+        while (results.Read())
+        {
+            categories.Add(new Category(results));
+        }
+        results.Close();
+
+        return categories;
+    }
+
+    public static bool TryGetCategory(ulong categoryID, out Category message)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE category_id=@category_id", c);
+        selection.Parameters.AddWithValue("@category_id", categoryID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            message = null;
+            return false;
+        }
+        message = new Category(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool TryGetCategory(string name, out Category message)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM categories WHERE name=@name", c);
+        selection.Parameters.AddWithValue("@name", name);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            message = null;
+            return false;
+        }
+        message = new Category(results);
+        results.Close();
+        return true;
+    }
+
+    public static bool AddCategory(string name, ulong categoryID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"INSERT INTO categories (name,category_id) VALUES (@name, @category_id);", c);
+            cmd.Parameters.AddWithValue("@name", name);
+            cmd.Parameters.AddWithValue("@category_id", categoryID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool RemoveCategory(ulong categoryID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(@"DELETE FROM categories WHERE category_id=@category_id", c);
+            cmd.Parameters.AddWithValue("@category_id", categoryID);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static string GetInterviewTemplateJSON(ulong categoryID)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand("SELECT * FROM interview_templates WHERE category_id=@category_id", c);
+        selection.Parameters.AddWithValue("@category_id", categoryID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Return a default template if it doesn't exist.
+        if (!results.Read())
+        {
+            return null;
+        }
+
+        string templates = results.GetString("template");
+        results.Close();
+        return templates;
+    }
+
+    public static bool TryGetInterviewTemplate(ulong categoryID, out Interviews.InterviewStep template)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand("SELECT * FROM interview_templates WHERE category_id=@category_id", c);
+        selection.Parameters.AddWithValue("@category_id", categoryID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if messages exist in the database
+        if (!results.Read())
+        {
+            template = null;
+            return false;
+        }
+
+        string templateString = results.GetString("template");
+        results.Close();
+
+        try
+        {
+            template = JsonConvert.DeserializeObject<Interviews.Template>(templateString, new JsonSerializerSettings
+            {
+                Error = delegate (object sender, ErrorEventArgs args)
+                {
+                    Logger.Error("Error occured when trying to read interview template '" + categoryID + "' from database: " + args.ErrorContext.Error.Message);
+                    Logger.Debug("Detailed exception:", args.ErrorContext.Error);
+                    args.ErrorContext.Handled = false;
+                }
+            }).interview;
+            return true;
+        }
+        catch (Exception)
+        {
+            template = null;
+            return false;
+        }
+    }
+
+    public static bool SetInterviewTemplate(Interviews.Template template)
+    {
+        try
+        {
+            string templateString = JsonConvert.SerializeObject(template, new JsonSerializerSettings()
+            {
+                NullValueHandling = NullValueHandling.Ignore,
+                MissingMemberHandling = MissingMemberHandling.Error,
+                Formatting = Formatting.Indented,
+                ContractResolver = new InterviewStep.StripInternalPropertiesResolver()
+            });
+
+            string query;
+            if (TryGetInterviewTemplate(template.categoryID, out _))
+            {
+                query = "UPDATE interview_templates SET template = @template WHERE category_id=@category_id";
+            }
+            else
+            {
+                query = "INSERT INTO interview_templates (category_id,template) VALUES (@category_id, @template)";
+            }
+
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(query, c);
+            cmd.Parameters.AddWithValue("@category_id", template.categoryID);
+            cmd.Parameters.AddWithValue("@template", templateString);
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool TryDeleteInterviewTemplate(ulong categoryID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand deletion = new MySqlCommand(@"DELETE FROM interview_templates WHERE category_id=@category_id", c);
+            deletion.Parameters.AddWithValue("@category_id", categoryID);
+            deletion.Prepare();
+            return deletion.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool SaveInterview(ulong channelID, Interviews.InterviewStep interview)
+    {
+        try
+        {
+            string query;
+            if (TryGetInterview(channelID, out _))
+            {
+                query = "UPDATE interviews SET interview = @interview WHERE channel_id = @channel_id";
+            }
+            else
+            {
+                query = "INSERT INTO interviews (channel_id,interview) VALUES (@channel_id, @interview)";
+            }
+
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand cmd = new MySqlCommand(query, c);
+            cmd.Parameters.AddWithValue("@channel_id", channelID);
+            cmd.Parameters.AddWithValue("@interview", JsonConvert.SerializeObject(interview, Formatting.Indented));
+            cmd.Prepare();
+            return cmd.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public static bool TryGetInterview(ulong channelID, out Interviews.InterviewStep interview)
+    {
+        using MySqlConnection c = GetConnection();
+        c.Open();
+        using MySqlCommand selection = new MySqlCommand(@"SELECT * FROM interviews WHERE channel_id=@channel_id", c);
+        selection.Parameters.AddWithValue("@channel_id", channelID);
+        selection.Prepare();
+        MySqlDataReader results = selection.ExecuteReader();
+
+        // Check if ticket exists in the database
+        if (!results.Read())
+        {
+            interview = null;
+            return false;
+        }
+        interview = JsonConvert.DeserializeObject<Interviews.InterviewStep>(results.GetString("interview"));
+        results.Close();
+        return true;
+    }
+
+    public static bool TryDeleteInterview(ulong channelID)
+    {
+        try
+        {
+            using MySqlConnection c = GetConnection();
+            c.Open();
+            using MySqlCommand deletion = new MySqlCommand(@"DELETE FROM interviews WHERE channel_id=@channel_id", c);
+            deletion.Parameters.AddWithValue("@channel_id", channelID);
+            deletion.Prepare();
+            return deletion.ExecuteNonQuery() > 0;
+        }
+        catch (MySqlException)
+        {
+            return false;
+        }
+    }
+
+    public class Ticket
+    {
+        public uint id;
+        public ulong creatorID;
+        public ulong assignedStaffID;
+        public string summary;
+        public ulong channelID;
+
+        public Ticket(MySqlDataReader reader)
+        {
+            id = reader.GetUInt32("id");
+            creatorID = reader.GetUInt64("creator_id");
+            assignedStaffID = reader.GetUInt64("assigned_staff_id");
+            summary = reader.GetString("summary");
+            channelID = reader.GetUInt64("channel_id");
+        }
+
+        public string DiscordRelativeTime()
+        {
+            return Formatter.Timestamp(channelID.GetSnowflakeTime(), Config.timestampFormat);
+        }
+    }
+    public class StaffMember
+    {
+        public ulong userID;
+        public string name;
+        public bool active;
+
+        public StaffMember(MySqlDataReader reader)
+        {
+            userID = reader.GetUInt64("user_id");
+            name = reader.GetString("name");
+            active = reader.GetBoolean("active");
+        }
+    }
+
+    public class Message
+    {
+        public string identifier;
+        public ulong userID;
+        public string message;
+
+        public Message(MySqlDataReader reader)
+        {
+            identifier = reader.GetString("identifier");
+            userID = reader.GetUInt64("user_id");
+            message = reader.GetString("message");
+        }
+    }
+
+    public class Category
+    {
+        public string name;
+        public ulong id;
+
+        public Category(MySqlDataReader reader)
+        {
+            name = reader.GetString("name");
+            id = reader.GetUInt64("category_id");
+        }
+    }
+}

EventHandler.cs

@@ -0,0 +1,413 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using DiscordChatExporter.Core.Utils.Extensions;
+using DSharpPlus;
+using DSharpPlus.Commands;
+using DSharpPlus.Commands.ContextChecks;
+using DSharpPlus.Commands.EventArgs;
+using DSharpPlus.Commands.Exceptions;
+using DSharpPlus.Entities;
+using DSharpPlus.EventArgs;
+using DSharpPlus.Exceptions;
+using SupportChild.Commands;
+using SupportChild.Interviews;
+
+namespace SupportChild;
+
+public static class EventHandler
+{
+    internal static bool hasLoggedGuilds = false;
+
+    public static Task OnReady(DiscordClient client, GuildDownloadCompletedEventArgs e)
+    {
+        Logger.Log("Connected to Discord.");
+
+        // Checking activity type
+        if (!Enum.TryParse(Config.presenceType, true, out DiscordActivityType activityType))
+        {
+            Logger.Log("Presence type '" + Config.presenceType + "' invalid, using 'Playing' instead.");
+            activityType = DiscordActivityType.Playing;
+        }
+
+        client.UpdateStatusAsync(new DiscordActivity(Config.presenceText, activityType), DiscordUserStatus.Online);
+        return Task.CompletedTask;
+    }
+
+    public static async Task OnGuildAvailable(DiscordClient discordClient, GuildAvailableEventArgs e)
+    {
+        if (hasLoggedGuilds)
+        {
+            return;
+        }
+        hasLoggedGuilds = true;
+
+        Logger.Log("Found Discord server: " + e.Guild.Name + " (" + e.Guild.Id + ")");
+
+        if (SupportChild.commandLineArgs.serversToLeave.Contains(e.Guild.Id))
+        {
+            Logger.Warn("LEAVING DISCORD SERVER AS REQUESTED: " + e.Guild.Name + " (" + e.Guild.Id + ")");
+            await e.Guild.LeaveAsync();
+            return;
+        }
+
+        IReadOnlyDictionary<ulong, DiscordRole> roles = e.Guild.Roles;
+
+        foreach ((ulong roleID, DiscordRole role) in roles)
+        {
+            Logger.Debug(role.Name.PadRight(40, '.') + roleID);
+        }
+    }
+
+    public static async Task OnMessageCreated(DiscordClient client, MessageCreatedEventArgs e)
+    {
+        if (e.Author.IsCurrent && e.Message.MessageType == DiscordMessageType.ChannelPinnedMessage)
+        {
+            await e.Message.DeleteAsync();
+        }
+
+        if (e.Author.IsBot)
+        {
+            return;
+        }
+
+        // Ignore messages outside of tickets.
+        if (!Database.TryGetOpenTicket(e.Channel.Id, out Database.Ticket ticket))
+        {
+            return;
+        }
+
+        // Send staff notification if applicable.
+        if (Config.ticketUpdatedNotifications)
+        {
+            await SendTicketUpdatedMessage(e, ticket);
+        }
+
+        // Try to process the message as an interview response if the ticket owner replied to this bot.
+        if (ticket.creatorID == e.Author.Id && e.Message.ReferencedMessage?.Author == client.CurrentUser)
+        {
+            await Interviewer.ProcessResponseMessage(e.Message);
+        }
+    }
+
+    private static async Task SendTicketUpdatedMessage(MessageCreatedEventArgs e, Database.Ticket ticket)
+    {
+        // Ignore staff messages
+        if (Database.IsStaff(e.Author.Id))
+        {
+            return;
+        }
+
+        // Sends a DM to the assigned staff member if at least a day has gone by since the last message
+        IReadOnlyList<DiscordMessage> messages = await e.Channel.GetMessagesAsync(2);
+        if (messages.Count > 1 && messages[1].Timestamp < DateTimeOffset.UtcNow.AddDays(Config.ticketUpdatedNotificationDelay * -1))
+        {
+            try
+            {
+                DiscordMember staffMember = await e.Guild.GetMemberAsync(ticket.assignedStaffID);
+                await staffMember.SendMessageAsync(new DiscordEmbedBuilder
+                {
+                    Color = DiscordColor.Green,
+                    Description = "A ticket you are assigned to has been updated: " + e.Channel.Mention
+                });
+            }
+            catch (NotFoundException) { /* ignored */ }
+            catch (UnauthorizedException) { /* ignored */ }
+        }
+    }
+
+    public static async Task OnMemberAdded(DiscordClient client, GuildMemberAddedEventArgs e)
+    {
+        if (!Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
+        {
+            return;
+        }
+
+        foreach (Database.Ticket ticket in ownTickets)
+        {
+            try
+            {
+                DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+                if (channel?.GuildId == e.Guild.Id)
+                {
+                    try
+                    {
+                        await channel.AddOverwriteAsync(e.Member, DiscordPermissions.AccessChannels);
+                        await channel.SendMessageAsync(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Green,
+                            Description = "User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has rejoined the server, and has been re-added to the ticket."
+                        });
+                    }
+                    catch (DiscordException ex)
+                    {
+                        Logger.Error("Exception occurred trying to add channel permissions: " + ex);
+                        Logger.Error("JsonMessage: " + ex.JsonMessage);
+                    }
+
+                }
+            }
+            catch (Exception) { /* ignored */ }
+        }
+    }
+
+    public static async Task OnMemberRemoved(DiscordClient client, GuildMemberRemovedEventArgs e)
+    {
+        if (Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
+        {
+            foreach (Database.Ticket ticket in ownTickets)
+            {
+                try
+                {
+                    DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+                    if (channel?.GuildId == e.Guild.Id)
+                    {
+                        await channel.SendMessageAsync(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Red,
+                            Description = "User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server."
+                        });
+                    }
+                }
+                catch (Exception) { /* ignored */ }
+            }
+        }
+
+        if (LogChannel.IsEnabled && Database.TryGetAssignedTickets(e.Member.Id, out List<Database.Ticket> assignedTickets))
+        {
+            foreach (Database.Ticket ticket in assignedTickets)
+            {
+                try
+                {
+                    DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
+                    if (channel?.GuildId == e.Guild.Id)
+                    {
+                        await LogChannel.Warn("Assigned staff member '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server: <#" + channel.Id + ">");
+                    }
+                }
+                catch (Exception) { /* ignored */ }
+            }
+        }
+    }
+
+    public static async Task OnComponentInteractionCreated(DiscordClient client, ComponentInteractionCreatedEventArgs e)
+    {
+        try
+        {
+            switch (e.Interaction.Data.ComponentType)
+            {
+                case DiscordComponentType.Button:
+                    switch (e.Id)
+                    {
+                        case "supportchild_closeconfirm":
+                            await CloseCommand.OnConfirmed(e.Interaction);
+                            return;
+                        case not null when e.Id.StartsWith("supportchild_newcommandbutton"):
+                            await OnNewTicketSelectorUsed(e.Interaction);
+                            return;
+                        case not null when e.Id.StartsWith("supportchild_newticketbutton"):
+                            await OnNewTicketButtonUsed(e.Interaction);
+                            return;
+                        case not null when e.Id.StartsWith("supportchild_interviewbutton"):
+                            await Interviewer.ProcessButtonOrSelectorResponse(e.Interaction);
+                            return;
+                        case "right":
+                        case "left":
+                        case "rightskip":
+                        case "leftskip":
+                        case "stop":
+                            return;
+                        default:
+                            Logger.Warn("Unknown button press received! '" + e.Id + "'");
+                            return;
+                    }
+                case DiscordComponentType.StringSelect:
+                    switch (e.Id)
+                    {
+                        case not null when e.Id.StartsWith("supportchild_newcommandselector"):
+                            await OnNewTicketSelectorUsed(e.Interaction);
+                            return;
+                        case not null when e.Id.StartsWith("supportchild_newticketselector"):
+                            await CreateSelectionBoxPanelCommand.OnSelectionMenuUsed(e.Interaction);
+                            return;
+                        case not null when e.Id.StartsWith("supportchild_interviewselector"):
+                            await Interviewer.ProcessButtonOrSelectorResponse(e.Interaction);
+                            return;
+                        default:
+                            Logger.Warn("Unknown selection box option received! '" + e.Id + "'");
+                            return;
+                    }
+                case DiscordComponentType.ActionRow:
+                    Logger.Warn("Unknown action row received! '" + e.Id + "'");
+                    return;
+                case DiscordComponentType.FormInput:
+                    Logger.Warn("Unknown form input received! '" + e.Id + "'");
+                    return;
+                case DiscordComponentType.UserSelect:
+                    if (e.Id.StartsWith("supportchild_interviewuserselector"))
+                    {
+                        await Interviewer.ProcessButtonOrSelectorResponse(e.Interaction);
+                        return;
+                    }
+
+                    Logger.Warn("Unknown selection box option received! '" + e.Id + "'");
+                    return;
+                case DiscordComponentType.RoleSelect:
+                    if (e.Id.StartsWith("supportchild_interviewroleselector"))
+                    {
+                        await Interviewer.ProcessButtonOrSelectorResponse(e.Interaction);
+                        return;
+                    }
+
+                    Logger.Warn("Unknown selection box option received! '" + e.Id + "'");
+                    return;
+                case DiscordComponentType.MentionableSelect:
+                    if (e.Id.StartsWith("supportchild_interviewmentionableselector"))
+                    {
+                        await Interviewer.ProcessButtonOrSelectorResponse(e.Interaction);
+                        return;
+                    }
+
+                    Logger.Warn("Unknown selection box option received! '" + e.Id + "'");
+                    return;
+                case DiscordComponentType.ChannelSelect:
+                    if (e.Id.StartsWith("supportchild_interviewchannelselector"))
+                    {
+                        await Interviewer.ProcessButtonOrSelectorResponse(e.Interaction);
+                        return;
+                    }
+
+                    Logger.Warn("Unknown selection box option received! '" + e.Id + "'");
+                    return;
+                default:
+                    Logger.Warn("Unknown interaction type received! '" + e.Interaction.Data.ComponentType + "'");
+                    break;
+            }
+        }
+        catch (DiscordException ex)
+        {
+            Logger.Error("Interaction Exception occurred: " + ex);
+            Logger.Error("JsonMessage: " + ex.JsonMessage);
+        }
+        catch (Exception ex)
+        {
+            Logger.Error("Interaction Exception occured: " + ex.GetType() + ": " + ex);
+        }
+    }
+
+    private static async Task OnNewTicketButtonUsed(DiscordInteraction interaction)
+    {
+        await interaction.CreateResponseAsync(DiscordInteractionResponseType.DeferredChannelMessageWithSource, new DiscordInteractionResponseBuilder().AsEphemeral());
+
+        if (!ulong.TryParse(interaction.Data.CustomId.Replace("supportchild_newticketbutton ", ""), out ulong categoryID) || categoryID == 0)
+        {
+            Logger.Warn("Invalid ticket button ID: " + interaction.Data.CustomId.Replace("supportchild_newticketbutton ", ""));
+            return;
+        }
+
+        (bool success, string message) = await NewCommand.OpenNewTicket(interaction.User.Id, interaction.ChannelId, categoryID);
+
+        if (success)
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            }));
+        }
+        else
+        {
+            await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = message
+            }));
+        }
+    }
+
+    private static async Task OnNewTicketSelectorUsed(DiscordInteraction interaction)
+    {
+        string stringID;
+        switch (interaction.Data.ComponentType)
+        {
+            case DiscordComponentType.Button:
+                stringID = interaction.Data.CustomId.Replace("supportchild_newcommandbutton ", "");
+                break;
+            case DiscordComponentType.StringSelect:
+                if (interaction.Data.Values == null || interaction.Data.Values.Length <= 0)
+                {
+                    return;
+                }
+                stringID = interaction.Data.Values[0];
+                break;
+
+            case DiscordComponentType.ActionRow:
+            case DiscordComponentType.FormInput:
+            default:
+                return;
+        }
+
+        if (!ulong.TryParse(stringID, out ulong categoryID) || categoryID == 0)
+        {
+            return;
+        }
+
+        await interaction.CreateResponseAsync(DiscordInteractionResponseType.DeferredMessageUpdate, new DiscordInteractionResponseBuilder().AsEphemeral());
+
+        (bool success, string message) = await NewCommand.OpenNewTicket(interaction.User.Id, interaction.ChannelId, categoryID);
+
+        if (success)
+        {
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Green,
+                Description = message
+            }));
+        }
+        else
+        {
+            await interaction.EditOriginalResponseAsync(new DiscordWebhookBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = message
+            }));
+        }
+    }
+
+    public static async Task OnCommandError(CommandsExtension commandSystem, CommandErroredEventArgs e)
+    {
+        switch (e.Exception)
+        {
+            case ChecksFailedException checksFailedException:
+                {
+                    foreach (ContextCheckFailedData error in checksFailedException.Errors)
+                    {
+                        await e.Context.Channel.SendMessageAsync(new DiscordEmbedBuilder
+                        {
+                            Color = DiscordColor.Red,
+                            Description = error.ErrorMessage
+                        });
+                    }
+                    return;
+                }
+
+            case BadRequestException ex:
+                Logger.Error("Command exception occured:\n" + e.Exception);
+                Logger.Error("JSON Message: " + ex.JsonMessage);
+                return;
+
+            default:
+                {
+                    Logger.Error("Exception occured: " + e.Exception.GetType() + ": " + e.Exception);
+                    await e.Context.Channel.SendMessageAsync(new DiscordEmbedBuilder
+                    {
+                        Color = DiscordColor.Red,
+                        Description = "Internal error occured, please report this to the developer."
+                    });
+                    return;
+                }
+        }
+    }
+
+}

Interviews/Interview.cs

@@ -0,0 +1,336 @@
+using System;
+using System.Collections.Generic;
+using System.Collections.Specialized;
+using System.Linq;
+using System.Reflection;
+using DSharpPlus.Entities;
+using Newtonsoft.Json;
+using Newtonsoft.Json.Converters;
+using Newtonsoft.Json.Serialization;
+
+namespace SupportChild.Interviews;
+
+public enum MessageType
+{
+    // TODO: Support multiselector as separate type
+    ERROR,
+    END_WITH_SUMMARY,
+    END_WITHOUT_SUMMARY,
+    BUTTONS,
+    TEXT_SELECTOR,
+    USER_SELECTOR,
+    ROLE_SELECTOR,
+    MENTIONABLE_SELECTOR, // User or role
+    CHANNEL_SELECTOR,
+    TEXT_INPUT
+}
+
+public enum ButtonType
+{
+    PRIMARY,
+    SECONDARY,
+    SUCCESS,
+    DANGER
+}
+
+// A tree of steps representing an interview.
+// The tree is generated by the config file when a new ticket is opened or the restart interview command is used.
+// Additional components not specified in the config file are populated as the interview progresses.
+// The entire interview tree is serialized and stored in the database to record responses as they are made.
+public class InterviewStep
+{
+    // Title of the message embed.
+    [JsonProperty("heading")]
+    public string heading;
+
+    // Message contents sent to the user.
+    [JsonProperty("message")]
+    public string message;
+
+    // The type of message.
+    [JsonConverter(typeof(StringEnumConverter))]
+    [JsonProperty("message-type")]
+    public MessageType messageType;
+
+    // Colour of the message embed.
+    [JsonProperty("color")]
+    public string color;
+
+    // Used as label for this answer in the post-interview summary.
+    [JsonProperty("summary-field")]
+    public string summaryField;
+
+    // If this step is on a button, give it this style.
+    [JsonConverter(typeof(StringEnumConverter))]
+    [JsonProperty("button-style")]
+    public ButtonType? buttonStyle;
+
+    // If this step is on a selector, give it this placeholder.
+    [JsonProperty("selector-placeholder")]
+    public string selectorPlaceholder;
+
+    // If this step is on a selector, give it this description.
+    [JsonProperty("selector-description")]
+    public string selectorDescription;
+
+    // The maximum length of a text input.
+    [JsonProperty("max-length")]
+    public int? maxLength;
+
+    // The minimum length of a text input.
+    [JsonProperty("min-length")]
+    public int? minLength;
+
+    // Possible questions to ask next, an error message, or the end of the interview.
+    [JsonProperty("steps")]
+    public Dictionary<string, InterviewStep> steps = new();
+
+    // ////////////////////////////////////////////////////////////////////////////
+    // The following parameters are populated by the bot, not the json template. //
+    // ////////////////////////////////////////////////////////////////////////////
+
+    // The ID of this message where the bot asked this question.
+    [JsonProperty("message-id")]
+    public ulong messageID;
+
+    // The contents of the user's answer.
+    [JsonProperty("answer")]
+    public string answer;
+
+    // The ID of the user's answer message if this is a TEXT_INPUT type.
+    [JsonProperty("answer-id")]
+    public ulong answerID;
+
+    // Any extra messages generated by the bot that should be removed when the interview ends.
+    [JsonProperty("related-message-ids")]
+    public List<ulong> relatedMessageIDs;
+
+    public bool TryGetCurrentStep(out InterviewStep step)
+    {
+        // This object has not been initialized, we have checked too deep.
+        if (messageID == 0)
+        {
+            step = null;
+            return false;
+        }
+
+        // Check children.
+        foreach (KeyValuePair<string, InterviewStep> childStep in steps)
+        {
+            // This child either is the one we are looking for or contains the one we are looking for.
+            if (childStep.Value.TryGetCurrentStep(out step))
+            {
+                return true;
+            }
+        }
+
+        // This object is the deepest object with a message ID set, meaning it is the latest asked question.
+        step = this;
+        return true;
+    }
+
+    public void GetSummary(ref OrderedDictionary summary)
+    {
+        if (messageID == 0)
+        {
+            return;
+        }
+
+        if (!string.IsNullOrWhiteSpace(summaryField))
+        {
+            summary.Add(summaryField, answer);
+        }
+
+        // This will always contain exactly one or zero children.
+        foreach (KeyValuePair<string, InterviewStep> step in steps)
+        {
+            step.Value.GetSummary(ref summary);
+        }
+    }
+
+    public void GetMessageIDs(ref List<ulong> messageIDs)
+    {
+        if (messageID != 0)
+        {
+            messageIDs.Add(messageID);
+        }
+
+        if (answerID != 0)
+        {
+            messageIDs.Add(answerID);
+        }
+
+        if (relatedMessageIDs != null)
+        {
+            messageIDs.AddRange(relatedMessageIDs);
+        }
+
+        // This will always contain exactly one or zero children.
+        foreach (KeyValuePair<string, InterviewStep> step in steps)
+        {
+            step.Value.GetMessageIDs(ref messageIDs);
+        }
+    }
+
+    public void AddRelatedMessageIDs(params ulong[] messageIDs)
+    {
+        if (relatedMessageIDs == null)
+        {
+            relatedMessageIDs = messageIDs.ToList();
+        }
+        else
+        {
+            relatedMessageIDs.AddRange(messageIDs);
+        }
+    }
+
+    public DiscordButtonStyle GetButtonStyle()
+    {
+        return buttonStyle switch
+        {
+            ButtonType.PRIMARY => DiscordButtonStyle.Primary,
+            ButtonType.SECONDARY => DiscordButtonStyle.Secondary,
+            ButtonType.SUCCESS => DiscordButtonStyle.Success,
+            ButtonType.DANGER => DiscordButtonStyle.Danger,
+            _ => DiscordButtonStyle.Secondary
+        };
+    }
+
+    public void Validate(ref List<string> errors,
+                         ref List<string> warnings,
+                         string stepID,
+                         int summaryFieldCount = 0,
+                         int summaryMaxLength = 0,
+                         InterviewStep parent = null)
+    {
+        if (!string.IsNullOrWhiteSpace(summaryField))
+        {
+            ++summaryFieldCount;
+            summaryMaxLength += summaryField.Length;
+            switch (messageType)
+            {
+                case MessageType.BUTTONS:
+                case MessageType.TEXT_SELECTOR:
+                    // Get the longest button/selector text
+                    if (steps.Count > 0)
+                    {
+                        summaryMaxLength += steps.Max(kv => kv.Key.Length);
+                    }
+                    break;
+                case MessageType.USER_SELECTOR:
+                case MessageType.ROLE_SELECTOR:
+                case MessageType.MENTIONABLE_SELECTOR:
+                case MessageType.CHANNEL_SELECTOR:
+                    // Approximate length of a mention
+                    summaryMaxLength += 23;
+                    break;
+                case MessageType.TEXT_INPUT:
+                    summaryMaxLength += Math.Min(maxLength ?? 1024, 1024);
+                    break;
+                case MessageType.END_WITH_SUMMARY:
+                case MessageType.END_WITHOUT_SUMMARY:
+                case MessageType.ERROR:
+                default:
+                    break;
+            }
+        }
+
+        if (messageType is MessageType.ERROR or MessageType.END_WITH_SUMMARY or MessageType.END_WITHOUT_SUMMARY)
+        {
+            if (steps.Count > 0)
+            {
+                warnings.Add("Steps of the type '" + messageType + "' cannot have child steps.\n\n" + stepID + ".message-type");
+            }
+
+            if (!string.IsNullOrWhiteSpace(summaryField))
+            {
+                warnings.Add("Steps of the type '" + messageType + "' cannot have summary field names.\n\n" + stepID + ".summary-field");
+            }
+        }
+        else if (steps.Count == 0)
+        {
+            errors.Add("Steps of the type '" + messageType + "' must have at least one child step.\n\n" + stepID + ".message-type");
+        }
+
+        if (messageType is MessageType.END_WITH_SUMMARY)
+        {
+            summaryMaxLength += message?.Length ?? 0;
+            summaryMaxLength += heading?.Length ?? 0;
+            if (summaryFieldCount > 25)
+            {
+                errors.Add("A summary cannot contain more than 25 fields, but you have " + summaryFieldCount + " fields in this branch.\n\n" + stepID);
+            }
+            else if (summaryMaxLength >= 6000)
+            {
+                warnings.Add("A summary cannot contain more than 6000 characters, but this branch may reach " + summaryMaxLength + " characters.\n" +
+                             "Use the \"max-length\" parameter to limit text input field lengths, or shorten other parts of the summary message.\n\n" + stepID);
+            }
+        }
+
+        if (parent?.messageType is not MessageType.BUTTONS && buttonStyle != null)
+        {
+            warnings.Add("Button styles have no effect on child steps of a '" + parent?.messageType + "' step.\n\n" + stepID + ".button-style");
+        }
+
+        if (parent?.messageType is not MessageType.TEXT_SELECTOR && selectorDescription != null)
+        {
+            warnings.Add("Selector descriptions have no effect on child steps of a '" + parent?.messageType + "' step.\n\n" + stepID + ".selector-description");
+        }
+
+        if (messageType is not MessageType.TEXT_SELECTOR && selectorPlaceholder != null)
+        {
+            warnings.Add("Selector placeholders have no effect on steps of the type '" + messageType + "'.\n\n" + stepID + ".selector-placeholder");
+        }
+
+        if (messageType is not MessageType.TEXT_INPUT && maxLength != null)
+        {
+            warnings.Add("Max length has no effect on steps of the type '" + messageType + "'.\n\n" + stepID + ".max-length");
+        }
+
+        if (messageType is not MessageType.TEXT_INPUT && minLength != null)
+        {
+            warnings.Add("Min length has no effect on steps of the type '" + messageType + "'.\n\n" + stepID + ".min-length");
+        }
+
+        foreach (KeyValuePair<string, InterviewStep> step in steps)
+        {
+            // The JSON schema error messages use this format for the JSON path, so we use it here too.
+            string nextStepID = stepID;
+            nextStepID += step.Key.ContainsAny('.', ' ', '[', ']', '(', ')', '/', '\\')
+                ? ".steps['" + step.Key + "']"
+                : ".steps." + step.Key;
+
+            step.Value.Validate(ref errors, ref warnings, nextStepID, summaryFieldCount, summaryMaxLength, this);
+        }
+    }
+
+    public class StripInternalPropertiesResolver : DefaultContractResolver
+    {
+        private static readonly HashSet<string> ignoreProps =
+        [
+            "message-id",
+            "answer",
+            "answer-id",
+            "related-message-ids"
+        ];
+
+        protected override JsonProperty CreateProperty(MemberInfo member, MemberSerialization memberSerialization)
+        {
+            JsonProperty property = base.CreateProperty(member, memberSerialization);
+            if (ignoreProps.Contains(property.PropertyName))
+            {
+                property.ShouldSerialize = _ => false;
+            }
+            return property;
+        }
+    }
+}
+
+public class Template(ulong categoryID, InterviewStep interview)
+{
+    [JsonProperty("category-id", Required = Required.Always)]
+    public ulong categoryID = categoryID;
+
+    [JsonProperty("interview", Required = Required.Always)]
+    public InterviewStep interview = interview;
+}

Interviews/Interviewer.cs

@@ -0,0 +1,477 @@
+using System;
+using System.Collections;
+using System.Collections.Generic;
+using System.Collections.Specialized;
+using System.Linq;
+using System.Text.RegularExpressions;
+using System.Threading.Tasks;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Entities;
+
+namespace SupportChild.Interviews;
+
+public static class Interviewer
+{
+    public static async Task<bool> StartInterview(DiscordChannel channel)
+    {
+        if (!Database.TryGetInterviewTemplate(channel.Parent.Id, out InterviewStep template))
+        {
+            return false;
+        }
+
+        await SendNextMessage(channel, template);
+        return Database.SaveInterview(channel.Id, template);
+    }
+
+    public static async Task<bool> RestartInterview(DiscordChannel channel)
+    {
+        if (Database.TryGetInterview(channel.Id, out InterviewStep interviewRoot))
+        {
+            if (Config.deleteMessagesAfterNoSummary)
+            {
+                await DeletePreviousMessages(interviewRoot, channel);
+            }
+
+            if (!Database.TryDeleteInterview(channel.Id))
+            {
+                Logger.Warn("Could not delete interview from database. Channel ID: " + channel.Id);
+            }
+        }
+
+        return await StartInterview(channel);
+    }
+
+    public static async Task<bool> StopInterview(DiscordChannel channel)
+    {
+        if (Database.TryGetInterview(channel.Id, out InterviewStep interviewRoot))
+        {
+            if (Config.deleteMessagesAfterNoSummary)
+            {
+                await DeletePreviousMessages(interviewRoot, channel);
+            }
+
+            if (!Database.TryDeleteInterview(channel.Id))
+            {
+                Logger.Warn("Could not delete interview from database. Channel ID: " + channel.Id);
+            }
+        }
+
+        return true;
+    }
+
+    public static async Task ProcessButtonOrSelectorResponse(DiscordInteraction interaction)
+    {
+        if (interaction?.Channel == null || interaction?.Message == null)
+        {
+            return;
+        }
+
+        // Ignore if option was deselected.
+        if (interaction.Data.ComponentType is not DiscordComponentType.Button && interaction.Data.Values.Length == 0)
+        {
+            await interaction.CreateResponseAsync(DiscordInteractionResponseType.UpdateMessage);
+            return;
+        }
+
+        // Return if there is no active interview in this channel
+        if (!Database.TryGetInterview(interaction.Channel.Id, out InterviewStep interviewRoot))
+        {
+            await interaction.CreateResponseAsync(DiscordInteractionResponseType.ChannelMessageWithSource, new DiscordInteractionResponseBuilder()
+                .AddEmbed(new DiscordEmbedBuilder()
+                    .WithColor(DiscordColor.Red)
+                    .WithDescription("Error: There is no active interview in this ticket, ask an admin to check the bot logs if this seems incorrect."))
+                .AsEphemeral());
+            return;
+        }
+
+        // Return if the current question cannot be found in the interview.
+        if (!interviewRoot.TryGetCurrentStep(out InterviewStep currentStep))
+        {
+            await interaction.CreateResponseAsync(DiscordInteractionResponseType.ChannelMessageWithSource, new DiscordInteractionResponseBuilder()
+                .AddEmbed(new DiscordEmbedBuilder()
+                    .WithColor(DiscordColor.Red)
+                    .WithDescription("Error: Something seems to have broken in this interview, you may want to restart it."))
+                .AsEphemeral());
+            Logger.Error("The interview for channel " + interaction.Channel.Id + " exists but does not have a message ID set for it's root interview step");
+            return;
+        }
+
+        // Check if this button/selector is for an older question.
+        if (interaction.Message.Id != currentStep.messageID)
+        {
+            await interaction.CreateResponseAsync(DiscordInteractionResponseType.ChannelMessageWithSource, new DiscordInteractionResponseBuilder()
+                .AddEmbed(new DiscordEmbedBuilder()
+                    .WithColor(DiscordColor.Red)
+                    .WithDescription("Error: You have already replied to this question, you have to reply to the latest one."))
+                .AsEphemeral());
+            return;
+        }
+
+        try
+        {
+            await interaction.CreateResponseAsync(DiscordInteractionResponseType.UpdateMessage);
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Could not update original message:", e);
+        }
+
+        // Parse the response index from the button/selector.
+        string componentID = "";
+        string answer = "";
+
+        switch (interaction.Data.ComponentType)
+        {
+            case DiscordComponentType.UserSelect:
+            case DiscordComponentType.RoleSelect:
+            case DiscordComponentType.ChannelSelect:
+            case DiscordComponentType.MentionableSelect:
+                if (interaction.Data.Resolved?.Roles?.Any() ?? false)
+                {
+                    answer = interaction.Data.Resolved.Roles.First().Value.Mention;
+                }
+                else if (interaction.Data.Resolved?.Users?.Any() ?? false)
+                {
+                    answer = interaction.Data.Resolved.Users.First().Value.Mention;
+                }
+                else if (interaction.Data.Resolved?.Channels?.Any() ?? false)
+                {
+                    answer = interaction.Data.Resolved.Channels.First().Value.Mention;
+                }
+                else if (interaction.Data.Resolved?.Messages?.Any() ?? false)
+                {
+                    answer = interaction.Data.Resolved.Messages.First().Value.Id.ToString();
+                }
+                break;
+            case DiscordComponentType.StringSelect:
+                componentID = interaction.Data.Values[0];
+                break;
+            case DiscordComponentType.Button:
+                componentID = interaction.Data.CustomId.Replace("supportchild_interviewbutton ", "");
+                break;
+            case DiscordComponentType.ActionRow:
+            case DiscordComponentType.FormInput:
+            default:
+                throw new ArgumentOutOfRangeException("Tried to process an invalid component type: " + interaction.Data.ComponentType);
+        }
+
+        // The different mentionable selectors provide the actual answer, while the others just return the ID.
+        if (componentID == "")
+        {
+            foreach (KeyValuePair<string, InterviewStep> step in currentStep.steps)
+            {
+                // Skip to the first matching step.
+                if (Regex.IsMatch(answer, step.Key))
+                {
+                    await HandleAnswer(answer, step.Value, interviewRoot, currentStep, interaction.Channel);
+                    return;
+                }
+            }
+
+            Logger.Error("The interview for channel " + interaction.Channel.Id + " reached a step of type " + currentStep.messageType + " which has no valid next step. Their selection was:\n" + answer);
+            DiscordMessage followupMessage = await interaction.CreateFollowupMessageAsync(new DiscordFollowupMessageBuilder().AddEmbed(new DiscordEmbedBuilder
+            {
+                Color = DiscordColor.Red,
+                Description = "Error: Could not determine the next question based on your answer. Check your response and ask an admin to check the bot logs if this seems incorrect."
+            }).AsEphemeral());
+            currentStep.AddRelatedMessageIDs(followupMessage.Id);
+            Database.SaveInterview(interaction.Channel.Id, interviewRoot);
+        }
+        else
+        {
+            if (!int.TryParse(componentID, out int stepIndex))
+            {
+                Logger.Error("Invalid interview button/selector index: " + componentID);
+                return;
+            }
+
+            if (stepIndex >= currentStep.steps.Count || stepIndex < 0)
+            {
+                Logger.Error("Invalid interview button/selector index: " + stepIndex);
+                return;
+            }
+
+            (string stepString, InterviewStep nextStep) = currentStep.steps.ElementAt(stepIndex);
+            await HandleAnswer(stepString, nextStep, interviewRoot, currentStep, interaction.Channel);
+        }
+    }
+
+    public static async Task ProcessResponseMessage(DiscordMessage answerMessage)
+    {
+        // Either the message or the referenced message is null.
+        if (answerMessage.Channel == null || answerMessage.ReferencedMessage?.Channel == null)
+        {
+            return;
+        }
+
+        // The channel does not have an active interview.
+        if (!Database.TryGetInterview(answerMessage.ReferencedMessage.Channel.Id, out InterviewStep interviewRoot))
+        {
+            return;
+        }
+
+        if (!interviewRoot.TryGetCurrentStep(out InterviewStep currentStep))
+        {
+            return;
+        }
+
+        // The user responded to something other than the latest interview question.
+        if (answerMessage.ReferencedMessage.Id != currentStep.messageID)
+        {
+            return;
+        }
+
+        // The user responded to a question which does not take a text response.
+        if (currentStep.messageType != MessageType.TEXT_INPUT)
+        {
+            return;
+        }
+
+        // The length requirement is less than 1024 characters, and must be less than the configurable limit if it is set.
+        int maxLength = Math.Min(currentStep.maxLength ?? 1024, 1024);
+
+        if (answerMessage.Content.Length > maxLength)
+        {
+            DiscordMessage lengthMessage = await answerMessage.RespondAsync(new DiscordEmbedBuilder
+            {
+                Description = "Error: Your answer cannot be more than " + maxLength + " characters (" + answerMessage.Content.Length + "/" + maxLength + ").",
+                Color = DiscordColor.Red
+            });
+            currentStep.AddRelatedMessageIDs(answerMessage.Id, lengthMessage.Id);
+            Database.SaveInterview(answerMessage.Channel.Id, interviewRoot);
+            return;
+        }
+
+        if (answerMessage.Content.Length < (currentStep.minLength ?? 0))
+        {
+            DiscordMessage lengthMessage = await answerMessage.RespondAsync(new DiscordEmbedBuilder
+            {
+                Description = "Error: Your answer must be at least " + currentStep.minLength + " characters (" + answerMessage.Content.Length + "/" + currentStep.minLength + ").",
+                Color = DiscordColor.Red
+            });
+            currentStep.AddRelatedMessageIDs(answerMessage.Id, lengthMessage.Id);
+            Database.SaveInterview(answerMessage.Channel.Id, interviewRoot);
+            return;
+        }
+
+        foreach ((string stepPattern, InterviewStep nextStep) in currentStep.steps)
+        {
+            // Skip to the first matching step.
+            if (!Regex.IsMatch(answerMessage.Content, stepPattern))
+            {
+                continue;
+            }
+
+            await HandleAnswer(answerMessage.Content, nextStep, interviewRoot, currentStep, answerMessage.Channel, answerMessage);
+            return;
+        }
+
+        Logger.Error("The interview for channel " + answerMessage.Channel.Id + " reached a step of type " + currentStep.messageType + " which has no valid next step. Their message was:\n" + answerMessage.Content);
+        DiscordMessage errorMessage = await answerMessage.RespondAsync(new DiscordEmbedBuilder
+        {
+            Description = "Error: Could not determine the next question based on your answer. Check your response and ask an admin to check the bot logs if this seems incorrect.",
+            Color = DiscordColor.Red
+        });
+        currentStep.AddRelatedMessageIDs(answerMessage.Id, errorMessage.Id);
+        Database.SaveInterview(answerMessage.Channel.Id, interviewRoot);
+    }
+
+    private static async Task HandleAnswer(string answer,
+                                           InterviewStep nextStep,
+                                           InterviewStep interviewRoot,
+                                           InterviewStep previousStep,
+                                           DiscordChannel channel,
+                                           DiscordMessage answerMessage = null)
+    {
+        // The error message type should not alter anything about the interview.
+        if (nextStep.messageType != MessageType.ERROR)
+        {
+            previousStep.answer = answer;
+
+            // There is no message ID if the step is not a text input.
+            previousStep.answerID = answerMessage == null ? 0 : answerMessage.Id;
+        }
+
+        // Create next step, or finish the interview.
+        switch (nextStep.messageType)
+        {
+            case MessageType.TEXT_INPUT:
+            case MessageType.BUTTONS:
+            case MessageType.TEXT_SELECTOR:
+            case MessageType.ROLE_SELECTOR:
+            case MessageType.USER_SELECTOR:
+            case MessageType.CHANNEL_SELECTOR:
+            case MessageType.MENTIONABLE_SELECTOR:
+                await SendNextMessage(channel, nextStep);
+                Database.SaveInterview(channel.Id, interviewRoot);
+                break;
+            case MessageType.END_WITH_SUMMARY:
+                OrderedDictionary summaryFields = new OrderedDictionary();
+                interviewRoot.GetSummary(ref summaryFields);
+
+                DiscordEmbedBuilder embed = new DiscordEmbedBuilder()
+                {
+                    Color = Utilities.StringToColor(nextStep.color),
+                    Title = nextStep.heading,
+                    Description = nextStep.message,
+                };
+
+                foreach (DictionaryEntry entry in summaryFields)
+                {
+                    embed.AddField((string)entry.Key, (string)entry.Value);
+                }
+
+                await channel.SendMessageAsync(embed);
+
+                if (Config.deleteMessagesAfterSummary)
+                {
+                    await DeletePreviousMessages(interviewRoot, channel);
+                }
+
+                if (!Database.TryDeleteInterview(channel.Id))
+                {
+                    Logger.Error("Could not delete interview from database. Channel ID: " + channel.Id);
+                }
+                return;
+            case MessageType.END_WITHOUT_SUMMARY:
+                await channel.SendMessageAsync(new DiscordEmbedBuilder()
+                {
+                    Color = Utilities.StringToColor(nextStep.color),
+                    Title = nextStep.heading,
+                    Description = nextStep.message
+                });
+
+                if (Config.deleteMessagesAfterNoSummary)
+                {
+                    await DeletePreviousMessages(interviewRoot, channel);
+                }
+
+                if (!Database.TryDeleteInterview(channel.Id))
+                {
+                    Logger.Error("Could not delete interview from database. Channel ID: " + channel.Id);
+                }
+                break;
+            case MessageType.ERROR:
+            default:
+                if (answerMessage == null)
+                {
+                    DiscordMessage errorMessage = await channel.SendMessageAsync(new DiscordEmbedBuilder()
+                    {
+                        Color = Utilities.StringToColor(nextStep.color),
+                        Title = nextStep.heading,
+                        Description = nextStep.message
+                    });
+                    previousStep.AddRelatedMessageIDs(errorMessage.Id);
+                }
+                else
+                {
+                    DiscordMessageBuilder errorMessageBuilder = new DiscordMessageBuilder()
+                        .AddEmbed(new DiscordEmbedBuilder()
+                        {
+                            Color = Utilities.StringToColor(nextStep.color),
+                            Title = nextStep.heading,
+                            Description = nextStep.message
+                        }).WithReply(answerMessage.Id);
+                    DiscordMessage errorMessage = await answerMessage.RespondAsync(errorMessageBuilder);
+                    previousStep.AddRelatedMessageIDs(errorMessage.Id, answerMessage.Id);
+                }
+
+                Database.SaveInterview(channel.Id, interviewRoot);
+                break;
+        }
+    }
+
+    private static async Task DeletePreviousMessages(InterviewStep interviewRoot, DiscordChannel channel)
+    {
+        List<ulong> previousMessages = [];
+        interviewRoot.GetMessageIDs(ref previousMessages);
+
+        foreach (ulong previousMessageID in previousMessages)
+        {
+            try
+            {
+                DiscordMessage previousMessage = await channel.GetMessageAsync(previousMessageID);
+                await channel.DeleteMessageAsync(previousMessage, "Deleting old interview message.");
+            }
+            catch (Exception e)
+            {
+                Logger.Warn("Failed to delete old interview message: ", e);
+            }
+        }
+    }
+
+    private static async Task SendNextMessage(DiscordChannel channel, InterviewStep step)
+    {
+        DiscordMessageBuilder msgBuilder = new();
+        DiscordEmbedBuilder embed = new()
+        {
+            Color = Utilities.StringToColor(step.color),
+            Title = step.heading,
+            Description = step.message
+        };
+
+        switch (step.messageType)
+        {
+            case MessageType.BUTTONS:
+                int nrOfButtons = 0;
+                for (int nrOfButtonRows = 0; nrOfButtonRows < 5 && nrOfButtons < step.steps.Count; nrOfButtonRows++)
+                {
+                    List<DiscordButtonComponent> buttonRow = [];
+                    for (; nrOfButtons < 5 * (nrOfButtonRows + 1) && nrOfButtons < step.steps.Count; nrOfButtons++)
+                    {
+                        (string stepPattern, InterviewStep nextStep) = step.steps.ToArray()[nrOfButtons];
+                        buttonRow.Add(new DiscordButtonComponent(nextStep.GetButtonStyle(), "supportchild_interviewbutton " + nrOfButtons, stepPattern));
+                    }
+                    msgBuilder.AddComponents(buttonRow);
+                }
+                break;
+            case MessageType.TEXT_SELECTOR:
+                List<DiscordSelectComponent> selectionComponents = [];
+
+                int selectionOptions = 0;
+                for (int selectionBoxes = 0; selectionBoxes < 5 && selectionOptions < step.steps.Count; selectionBoxes++)
+                {
+                    List<DiscordSelectComponentOption> categoryOptions = [];
+                    for (; selectionOptions < 25 * (selectionBoxes + 1) && selectionOptions < step.steps.Count; selectionOptions++)
+                    {
+                        (string stepPattern, InterviewStep nextStep) = step.steps.ToArray()[selectionOptions];
+                        categoryOptions.Add(new DiscordSelectComponentOption(stepPattern, selectionOptions.ToString(), nextStep.selectorDescription));
+                    }
+
+                    selectionComponents.Add(new DiscordSelectComponent("supportchild_interviewselector " + selectionBoxes, string.IsNullOrWhiteSpace(step.selectorPlaceholder)
+                                                                                                                           ? "Select an option..." : step.selectorPlaceholder, categoryOptions));
+                }
+
+                msgBuilder.AddComponents(selectionComponents);
+                break;
+            case MessageType.ROLE_SELECTOR:
+                msgBuilder.AddComponents(new DiscordRoleSelectComponent("supportchild_interviewroleselector", string.IsNullOrWhiteSpace(step.selectorPlaceholder)
+                                                                                                              ? "Select a role..." : step.selectorPlaceholder));
+                break;
+            case MessageType.USER_SELECTOR:
+                msgBuilder.AddComponents(new DiscordUserSelectComponent("supportchild_interviewuserselector", string.IsNullOrWhiteSpace(step.selectorPlaceholder)
+                                                                                                              ? "Select a user..." : step.selectorPlaceholder));
+                break;
+            case MessageType.CHANNEL_SELECTOR:
+                msgBuilder.AddComponents(new DiscordChannelSelectComponent("supportchild_interviewchannelselector", string.IsNullOrWhiteSpace(step.selectorPlaceholder)
+                                                                                                                    ? "Select a channel..." : step.selectorPlaceholder));
+                break;
+            case MessageType.MENTIONABLE_SELECTOR:
+                msgBuilder.AddComponents(new DiscordMentionableSelectComponent("supportchild_interviewmentionableselector", string.IsNullOrWhiteSpace(step.selectorPlaceholder)
+                                                                                                                            ? "Select a user or role..." : step.selectorPlaceholder));
+                break;
+            case MessageType.TEXT_INPUT:
+                embed.WithFooter("Reply to this message with your answer. You cannot include images or files.");
+                break;
+            case MessageType.END_WITH_SUMMARY:
+            case MessageType.END_WITHOUT_SUMMARY:
+            case MessageType.ERROR:
+            default:
+                break;
+        }
+
+        msgBuilder.AddEmbed(embed);
+        DiscordMessage message = await channel.SendMessageAsync(msgBuilder);
+        step.messageID = message.Id;
+    }
+}

Interviews/interview_template.schema.json

@@ -0,0 +1,182 @@
+{
+  "$schema": "https://json-schema.org/draft/2020-12/schema",
+  "id": "https://toastielab.dev/Emotions-stuff/SupportChild/raw/branch/main/Interviews/interview_template.schema.json",
+  "title": "Interview Template",
+  "description": "An interview dialog tree template for SupportBoi",
+  "definitions":
+  {
+    "step":
+    {
+      "type": "object",
+      "title": "Interview Step",
+      "description": "Contains a question, error message or end of an interview.",
+      "properties":
+      {
+        "heading":
+        {
+          "type": "string",
+          "title": "Heading",
+          "description": "The title of the message.",
+          "minLength": 1
+        },
+        "message":
+        {
+          "type": "string",
+          "title": "Message",
+          "description": "The text in the embed message that will be sent to the user when they reach this step.",
+          "minLength": 1
+        },
+        "message-type":
+        {
+          "type": "string",
+          "title": "Message Type",
+          "description": "The type of message, decides what the bot will do when the user gets to this step.",
+          "enum":
+          [
+            "ERROR",
+            "END_WITH_SUMMARY",
+            "END_WITHOUT_SUMMARY",
+            "BUTTONS",
+            "TEXT_SELECTOR",
+            "USER_SELECTOR",
+            "ROLE_SELECTOR",
+            "MENTIONABLE_SELECTOR",
+            "CHANNEL_SELECTOR",
+            "TEXT_INPUT"
+          ]
+        },
+        "color":
+        {
+          "type": "string",
+          "title": "Color",
+          "description": "Colour of the message embed. You can either enter a colour name or a hexadecimal RGB value.",
+          "examples":
+          [
+            "BLACK",
+            "WHITE",
+            "GRAY",
+            "DARKGRAY",
+            "LIGHTGRAY",
+            "VERYDARKGRAY",
+            "BLURPLE",
+            "GRAYPLE",
+            "DARKBUTNOTBLACK",
+            "NOTQUITEBLACK",
+            "RED",
+            "DARKRED",
+            "GREEN",
+            "DARKGREEN",
+            "BLUE",
+            "DARKBLUE",
+            "YELLOW",
+            "CYAN",
+            "MAGENTA",
+            "TEAL",
+            "AQUAMARINE",
+            "GOLD",
+            "GOLDENROD",
+            "AZURE",
+            "ROSE",
+            "SPRINGGREEN",
+            "CHARTREUSE",
+            "ORANGE",
+            "PURPLE",
+            "VIOLET",
+            "BROWN",
+            "HOTPINK",
+            "LILAC",
+            "CORNFLOWERBLUE",
+            "MIDNIGHTBLUE",
+            "WHEAT",
+            "INDIANRED",
+            "TURQUOISE",
+            "SAPGREEN",
+            "PHTHALOBLUE",
+            "PHTHALOGREEN",
+            "SIENNA"
+          ],
+          "minLength": 1
+        },
+        "steps":
+        {
+          "type": "object",
+          "title": "Steps",
+          "description": "One or more interview steps. The name of the step is used as a regex match against the user's answer, except for selection boxes and buttons where each step becomes a button or selection option.",
+          "patternProperties":
+          {
+            ".*":
+            {
+              "$ref": "#/definitions/step"
+            }
+          }
+        },
+        "summary-field":
+        {
+          "type": "string",
+          "title": "Summary Field",
+          "description": "When an interview ends all previous answers with this property will be put in a summary. If this property is not specified the answer will not be shown in the summary. The value of this property is the name which will be displayed next to the answer in the summary.",
+          "minLength": 1
+        },
+        "button-style":
+        {
+          "type": "string",
+          "title": "Button Style",
+          "description": "The style of the button that leads to this step. Requires that the parent step is a 'BUTTONS' step.",
+          "enum":
+          [
+            "PRIMARY",
+            "SECONDARY",
+            "SUCCESS",
+            "DANGER"
+          ]
+        },
+        "selector-description":
+        {
+          "type": "string",
+          "title": "Selector Description",
+          "description": "Description for this option in the parent step's selection box. Requires that the parent step is a 'TEXT_SELECTOR'.",
+          "minLength": 1
+        },
+        "selector-placeholder":
+        {
+          "type": "string",
+          "title": "Selector Placeholder",
+          "description": "The placeholder text shown before a value is selected in the selection box. Requires that this step is a TEXT_SELECTOR.",
+          "minLength": 1
+        },
+        "max-length":
+        {
+          "type": "number",
+          "title": "Max Length",
+          "description": "The maximum length of the user's response message. Requires that this step is a 'TEXT_INPUT'.",
+          "maximum": 1024
+        },
+        "min-length":
+        {
+          "type": "number",
+          "title": "Min Length",
+          "description": "The minimum length of the user's response message. Requires that this step is a 'TEXT_INPUT'.",
+          "minimum": 0
+        }
+      },
+      "required": [ "message", "message-type", "color" ],
+      "unevaluatedProperties": false
+    }
+  },
+  "type": "object",
+  "properties":
+  {
+    "category-id":
+    {
+      "type": "number",
+      "title": "Category ID",
+      "description": "The id of the category this template applies to. You can change this and re-upload the template to apply it to a different category."
+    },
+    "interview":
+    {
+      "$ref": "#/definitions/step"
+    }
+  },
+  "required": [ "category-id", "interview" ],
+  "unevaluatedProperties": false
+}

Jenkinsfile

@@ -0,0 +1,44 @@
+pipeline {
+  agent any
+  stages {
+    stage('Setup Dependencies') {
+      steps {
+        sh 'dotnet restore'
+      }
+    }
+    stage('Build') {
+      parallel {
+        stage('Linux') {
+          steps {
+            sh 'dotnet publish -r linux-x64 -c Release -p:PublishTrimmed=true --self-contained true --no-restore --output Linux-x64/'
+            sh 'mv Linux-x64/SupportChild Linux-x64/SupportChild-SC'
+            sh 'dotnet publish -r linux-x64 -c Release --self-contained false --no-restore --output Linux-x64/'
+          }
+        }
+        stage('Windows') {
+          steps {
+            sh 'dotnet publish -r win-x64 -c Release -p:PublishTrimmed=true --self-contained true --no-restore --output Windows-x64/'
+            sh 'mv Windows-x64/SupportChild.exe Windows-x64/SupportChild-SC.exe'
+            sh 'dotnet publish -r win-x64 -c Release --self-contained false --no-restore --output Windows-x64/'
+          }
+        }
+      }
+    }
+    stage('Archive') {
+      parallel {
+        stage('Linux') {
+          steps {
+            archiveArtifacts(artifacts: 'Linux-x64/SupportChild', caseSensitive: true)
+            archiveArtifacts(artifacts: 'Linux-x64/SupportChild-SC', caseSensitive: true)
+          }
+        }
+        stage('Windows') {
+          steps {
+            archiveArtifacts(artifacts: 'Windows-x64/SupportChild.exe', caseSensitive: true)
+            archiveArtifacts(artifacts: 'Windows-x64/SupportChild-SC.exe', caseSensitive: true)
+          }
+        }
+      }
+    }
+  }
+}

LICENSE

@@ -1,674 +1,202 @@
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-  If you develop a new program, and you want it to be of the greatest
-possible use to the public, the best way to achieve this is to make it
-free software which everyone can redistribute and change under these terms.
+      To apply the Apache License to your work, attach the following
+      boilerplate notice, with the fields enclosed by brackets "[]"
+      replaced with your own identifying information. (Don't include
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+   Copyright 2024 toastie_t0ast
 
-    <one line to give the program's name and a brief idea of what it does.>
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-    (at your option) any later version.
+       http://www.apache.org/licenses/LICENSE-2.0
 
-    This program is distributed in the hope that it will be useful,
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-    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
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-    along with this program.  If not, see <https://www.gnu.org/licenses/>.
-
-Also add information on how to contact you by electronic and paper mail.
-
-  If the program does terminal interaction, make it output a short
-notice like this when it starts in an interactive mode:
-
-    <program>  Copyright (C) <year>  <name of author>
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-    under certain conditions; type `show c' for details.
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-parts of the General Public License.  Of course, your program's commands
-might be different; for a GUI interface, you would use an "about box".
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-if any, to sign a "copyright disclaimer" for the program, if necessary.
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-<https://www.gnu.org/licenses/>.
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-into proprietary programs.  If your program is a subroutine library, you
-may consider it more useful to permit linking proprietary applications with
-the library.  If this is what you want to do, use the GNU Lesser General
-Public License instead of this License.  But first, please read
-<https://www.gnu.org/licenses/why-not-lgpl.html>.
+   Unless required by applicable law or agreed to in writing, software
+   distributed under the License is distributed on an "AS IS" BASIS,
+   WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+   See the License for the specific language governing permissions and
+   limitations under the License.

LogChannel.cs

@@ -0,0 +1,74 @@
+using System;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild;
+
+public static class LogChannel
+{
+    public static bool IsEnabled => Config.logChannel != 0;
+
+    public static async Task Log(string message, uint ticketID = 0, Utilities.File file = null)
+    {
+        await Log(DiscordColor.Cyan, message, ticketID, file);
+    }
+
+    public static async Task Success(string message, uint ticketID = 0, Utilities.File file = null)
+    {
+        await Log(DiscordColor.Green, message, ticketID, file);
+    }
+
+    public static async Task Warn(string message, uint ticketID = 0, Utilities.File file = null)
+    {
+        await Log(DiscordColor.Orange, message, ticketID, file);
+    }
+
+    public static async Task Error(string message, uint ticketID = 0, Utilities.File file = null)
+    {
+        await Log(DiscordColor.Red, message, ticketID, file);
+    }
+
+    private static async Task Log(DiscordColor color, string message, uint ticketID = 0, Utilities.File file = null)
+    {
+        if (!IsEnabled)
+        {
+            return;
+        }
+
+        try
+        {
+            DiscordEmbedBuilder embedBuilder = new()
+            {
+                Color = color,
+                Description = message
+            };
+            if (ticketID != 0)
+            {
+                embedBuilder.WithFooter("Ticket: " + ticketID.ToString("00000"));
+            }
+
+            DiscordMessageBuilder messageBuilder = new();
+            messageBuilder.AddEmbed(embedBuilder);
+            if (file != null)
+            {
+                messageBuilder.AddFile(file.fileName, file.contents);
+            }
+
+            DiscordChannel logChannel = await SupportChild.client.GetChannelAsync(Config.logChannel);
+            await logChannel.SendMessageAsync(messageBuilder);
+        }
+        catch (NotFoundException)
+        {
+            Logger.Error("Log channel does not exist. Channel ID: " + Config.logChannel);
+        }
+        catch (UnauthorizedException)
+        {
+            Logger.Error("No permissions to send message in log channel. Channel ID: " + Config.logChannel);
+        }
+        catch (Exception e)
+        {
+            Logger.Error("Error occured trying to send message in log channel. Channel ID: " + Config.logChannel, e);
+        }
+    }
+}

Logger.cs

@@ -0,0 +1,160 @@
+using Microsoft.Extensions.Logging;
+using System;
+using DSharpPlus;
+using DSharpPlus.Exceptions;
+
+namespace SupportChild;
+
+internal class LogTestFactory : ILoggerProvider
+{
+    public void Dispose() { }
+
+    public ILogger CreateLogger(string categoryName)
+    {
+        return Logger.instance;
+    }
+}
+
+public class Logger : ILogger
+{
+    public static Logger instance { get; } = new Logger();
+
+    private static LogLevel minimumLogLevel = LogLevel.Trace;
+    private readonly object @lock = new();
+
+    internal static void SetLogLevel(LogLevel level)
+    {
+        minimumLogLevel = level;
+    }
+
+    internal static void Debug(string message, Exception exception = null)
+    {
+        instance.Log(LogLevel.Debug, new EventId(420, "BOT"), exception, message);
+    }
+
+    internal static void Log(string message, Exception exception = null)
+    {
+        instance.Log(LogLevel.Information, new EventId(420, "BOT"), exception, message);
+    }
+
+    internal static void Warn(string message, Exception exception = null)
+    {
+        instance.Log(LogLevel.Warning, new EventId(420, "BOT"), exception, message);
+    }
+
+    internal static void Error(string message, Exception exception = null)
+    {
+        instance.Log(LogLevel.Error, new EventId(420, "BOT"), exception, message);
+    }
+
+    internal static void Fatal(string message, Exception exception = null)
+    {
+        instance.Log(LogLevel.Critical, new EventId(420, "BOT"), exception, message);
+    }
+
+    public bool IsEnabled(LogLevel logLevel)
+    {
+        return logLevel >= minimumLogLevel && logLevel != LogLevel.None;
+    }
+
+    public IDisposable BeginScope<TState>(TState state) where TState : notnull => default;
+
+    private static ConsoleColor GetLogLevelColour(LogLevel logLevel)
+    {
+        return logLevel switch
+        {
+            LogLevel.Trace => ConsoleColor.White,
+            LogLevel.Debug => ConsoleColor.DarkGray,
+            LogLevel.Information => ConsoleColor.DarkBlue,
+            LogLevel.Warning => ConsoleColor.Yellow,
+            LogLevel.Error => ConsoleColor.Red,
+            _ => ConsoleColor.White
+        };
+    }
+
+    public void Log<TState>(LogLevel logLevel, EventId eventId, TState state, Exception exception, Func<TState, Exception, string> formatter)
+    {
+        if (!IsEnabled(logLevel))
+            return;
+
+        // Ratelimit messages are usually warnings, but they are unimportant in this case so downgrade them to debug.
+        if (formatter(state, exception).StartsWith("Hit Discord ratelimit on route ") && logLevel == LogLevel.Warning)
+        {
+            logLevel = LogLevel.Debug;
+        }
+        // The bot will handle NotFoundExceptions on its own, downgrade to debug
+        else if (exception is NotFoundException && eventId == LoggerEvents.RestError)
+        {
+            logLevel = LogLevel.Debug;
+        }
+
+        string[] logLevelParts = logLevel switch
+        {
+            LogLevel.Trace => ["[", "Trace", "] "],
+            LogLevel.Debug => ["[", "Debug", "] "],
+            LogLevel.Information => [" [", "Info", "] "],
+            LogLevel.Warning => [" [", "Warn", "] "],
+            LogLevel.Error => ["[", "Error", "] "],
+            LogLevel.Critical => [" [", "\u001b[1mCrit\u001b[0m", "] "],
+            _                 => [" [", "None", "] "],
+        };
+
+        lock (@lock)
+        {
+            Console.ForegroundColor = ConsoleColor.Gray;
+            Console.Write("[");
+
+            Console.ResetColor();
+            Console.ForegroundColor = GetLogLevelColour(logLevel);
+            if (logLevel == LogLevel.Critical)
+            {
+                Console.BackgroundColor = ConsoleColor.DarkRed;
+            }
+            Console.Write($"{DateTimeOffset.UtcNow.ToString("yyyy-MM-dd HH:mm:ss")}");
+            Console.ResetColor();
+
+            Console.ForegroundColor = ConsoleColor.Gray;
+            Console.Write("] ");
+
+            Console.ForegroundColor = ConsoleColor.Gray;
+            Console.Write("[");
+
+            Console.ForegroundColor = eventId == 420 ? ConsoleColor.Green : ConsoleColor.DarkGreen;
+            Console.Write(eventId == 420 ? "BOT" : "API");
+
+            Console.ForegroundColor = ConsoleColor.Gray;
+            Console.Write("] ");
+            Console.Write(logLevelParts[0]);
+
+            Console.ForegroundColor = GetLogLevelColour(logLevel);
+            if (logLevel == LogLevel.Critical)
+            {
+                Console.BackgroundColor = ConsoleColor.DarkRed;
+            }
+            Console.Write(logLevelParts[1]);
+
+            Console.ResetColor();
+            Console.ForegroundColor = ConsoleColor.Gray;
+            Console.Write(logLevelParts[2]);
+
+            Console.ResetColor();
+            if (logLevel is LogLevel.Trace or LogLevel.Debug)
+            {
+                Console.ForegroundColor = ConsoleColor.Gray;
+            }
+            else if (logLevel is LogLevel.Critical or LogLevel.Error)
+            {
+                Console.ForegroundColor = ConsoleColor.Red;
+            }
+            Console.WriteLine(formatter(state, exception));
+
+            if (exception != null)
+            {
+                Console.ForegroundColor = ConsoleColor.Gray;
+                Console.WriteLine($"{exception} : {exception.Message}\n{exception.StackTrace}");
+            }
+
+            Console.ResetColor();
+        }
+    }
+}

README.md

@@ -1 +1,3 @@
+[![Build Status](https://ci.toastielab.dev/buildStatus/icon?job=Toastie-stuff%2FSupportChild%2Fmain)](https://ci.toastielab.dev/job/Toastie-stuff/job/SupportChild/job/main/)
+
 # SupportChild

SupportChild.cs

@@ -0,0 +1,254 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Reflection;
+using System.Threading.Tasks;
+using System.Linq;
+using DSharpPlus;
+using DSharpPlus.Interactivity;
+using DSharpPlus.Interactivity.Enums;
+using DSharpPlus.Interactivity.Extensions;
+using DSharpPlus.Commands;
+using Microsoft.Extensions.Logging;
+using SupportChild.Commands;
+using CommandLine;
+using DSharpPlus.Commands.Processors.SlashCommands;
+using DSharpPlus.Exceptions;
+using Microsoft.Extensions.DependencyInjection;
+
+namespace SupportChild;
+
+internal static class SupportChild
+{
+    internal static DiscordClient client = null;
+    public class CommandLineArguments
+    {
+        [Option('c',
+                "config",
+                Required = false,
+                HelpText = "Select a config file to use.",
+                MetaValue = "PATH")]
+        public string configPath { get; set; }
+
+        [Option('t',
+                "transcripts",
+                Required = false,
+                HelpText = "Select directory to store transcripts in.",
+                MetaValue = "PATH")]
+        public string transcriptDir { get; set; }
+
+        [Option("leave",
+                Required = false,
+                HelpText = "Leaves one or more Discord servers. " +
+                           "You can check which servers your bot is in when it starts up.",
+                MetaValue = "ID,ID,ID...",
+                Separator = ','
+        )]
+        public IEnumerable<ulong> serversToLeave { get; set; }
+    }
+
+    internal static CommandLineArguments commandLineArgs;
+
+    private static void Main(string[] args)
+    {
+        StringWriter sw = new StringWriter();
+        commandLineArgs = new Parser(settings =>
+        {
+            settings.AutoHelp = true;
+            settings.HelpWriter = sw;
+            settings.AutoVersion = false;
+        }).ParseArguments<CommandLineArguments>(args).Value;
+
+        // CommandLineParser has some bugs related to the built-in version option, ignore the output if it isn't found.
+        if (!sw.ToString().Contains("Option 'version' is unknown."))
+        {
+            Console.Write(sw);
+        }
+
+        if (args.Contains("--help"))
+        {
+            return;
+        }
+
+        if (args.Contains("--version"))
+        {
+            Console.WriteLine(Assembly.GetEntryAssembly()?.GetName().Name + ' ' + GetVersion());
+            Console.WriteLine("Build time: " + BuildInfo.BuildTimeUTC.ToString("yyyy-MM-dd HH:mm:ss") + " UTC");
+            return;
+        }
+
+        MainAsync().GetAwaiter().GetResult();
+    }
+
+    private static async Task MainAsync()
+    {
+        Logger.Log("Starting " + Assembly.GetEntryAssembly()?.GetName().Name + " version " + GetVersion() + "...");
+        try
+        {
+            if (!await Reload())
+            {
+                Logger.Fatal("Aborting startup due to a fatal error...");
+                return;
+            }
+
+            // Block this task until the program is closed.
+            await Task.Delay(-1);
+        }
+        catch (Exception e)
+        {
+            Logger.Fatal("Fatal error:\n" + e);
+            Console.ReadLine();
+        }
+    }
+
+    public static string GetVersion()
+    {
+        Version version = Assembly.GetEntryAssembly()?.GetName().Version;
+        return version?.Major + "."
+             + version?.Minor + "."
+             + version?.Build
+             + (version?.Revision == 0 ? "" : "-" + (char)(64 + version?.Revision ?? 0))
+             + " (" + ThisAssembly.Git.Commit + ")";
+    }
+
+    public static async Task<bool> Reload()
+    {
+        if (client != null)
+        {
+            await client.DisconnectAsync();
+            client.Dispose();
+        }
+
+        Config.LoadConfig();
+
+        // Check if token is unset
+        if (Config.token is "<add-token-here>" or "")
+        {
+            Logger.Fatal("You need to set your bot token in the config and start the bot again.");
+            throw new ArgumentException("Invalid Discord bot token");
+        }
+
+        // Database connection and setup
+        try
+        {
+            Logger.Log("Connecting to database... (" + Config.hostName + ":" + Config.port + ")");
+            Database.SetConnectionString(Config.hostName, Config.port, Config.database, Config.username, Config.password);
+            Database.SetupTables();
+        }
+        catch (Exception e)
+        {
+            Logger.Fatal("Could not set up database tables, please confirm connection settings, status of the server and permissions of MySQL user. Error: ", e);
+            return false;
+        }
+
+        Logger.Log("Setting up Discord client...");
+        DiscordClientBuilder clientBuilder = DiscordClientBuilder.CreateDefault(Config.token, DiscordIntents.All).SetReconnectOnFatalGatewayErrors();
+
+        clientBuilder.ConfigureServices(configure =>
+        {
+            configure.AddSingleton<IClientErrorHandler>(new ErrorHandler());
+        });
+
+        clientBuilder.ConfigureEventHandlers(builder =>
+        {
+            builder.HandleGuildDownloadCompleted(EventHandler.OnReady);
+            builder.HandleGuildAvailable(EventHandler.OnGuildAvailable);
+            builder.HandleMessageCreated(EventHandler.OnMessageCreated);
+            builder.HandleGuildMemberAdded(EventHandler.OnMemberAdded);
+            builder.HandleGuildMemberRemoved(EventHandler.OnMemberRemoved);
+            builder.HandleComponentInteractionCreated(EventHandler.OnComponentInteractionCreated);
+        });
+
+        clientBuilder.UseInteractivity(new InteractivityConfiguration
+        {
+            PaginationBehaviour = PaginationBehaviour.Ignore,
+            PaginationDeletion = PaginationDeletion.DeleteMessage,
+            Timeout = TimeSpan.FromMinutes(15)
+        });
+
+        clientBuilder.UseCommands((_, extension) =>
+        {
+            extension.AddCommands(
+            [
+                typeof(AddCategoryCommand),
+                typeof(AddCommand),
+                typeof(AddMessageCommand),
+                typeof(AddStaffCommand),
+                typeof(AdminCommands),
+                typeof(AssignCommand),
+                typeof(BlacklistCommand),
+                typeof(CloseCommand),
+                typeof(CreateButtonPanelCommand),
+                typeof(CreateSelectionBoxPanelCommand),
+                typeof(InterviewTemplateCommands),
+                typeof(ListAssignedCommand),
+                typeof(ListCommand),
+                typeof(ListInvalidCommand),
+                typeof(ListOpen),
+                typeof(ListUnassignedCommand),
+                typeof(MoveCommand),
+                typeof(NewCommand),
+                typeof(RandomAssignCommand),
+                typeof(RemoveCategoryCommand),
+                typeof(RemoveMessageCommand),
+                typeof(RemoveStaffCommand),
+                typeof(InterviewCommands),
+                typeof(SayCommand),
+                typeof(SetSummaryCommand),
+                typeof(StatusCommand),
+                typeof(SummaryCommand),
+                typeof(ToggleActiveCommand),
+                typeof(TranscriptCommand),
+                typeof(UnassignCommand),
+                typeof(UnblacklistCommand),
+            ]);
+            extension.AddProcessor(new SlashCommandProcessor());
+            extension.CommandErrored += EventHandler.OnCommandError;
+        }, new CommandsConfiguration()
+        {
+            RegisterDefaultCommandProcessors = false,
+            UseDefaultCommandErrorHandler = false
+        });
+
+        clientBuilder.ConfigureExtraFeatures(clientConfig =>
+        {
+            clientConfig.LogUnknownEvents = false;
+            clientConfig.LogUnknownAuditlogs = false;
+        });
+
+        clientBuilder.ConfigureLogging(config =>
+        {
+            config.AddProvider(new LogTestFactory());
+        });
+
+        client = clientBuilder.Build();
+
+        Logger.Log("Connecting to Discord...");
+        EventHandler.hasLoggedGuilds = false;
+        await client.ConnectAsync();
+        return true;
+    }
+}
+
+internal class ErrorHandler : IClientErrorHandler
+{
+    public ValueTask HandleEventHandlerError(string name, Exception exception, Delegate invokedDelegate, object sender, object args)
+    {
+        Logger.Error("Client exception occured:\n" + exception);
+        switch (exception)
+        {
+            case BadRequestException ex:
+                Logger.Error("JSON Message: " + ex.JsonMessage);
+                break;
+            default:
+                break;
+        }
+        return ValueTask.FromException(exception);
+    }
+
+    public ValueTask HandleGatewayError(Exception exception)
+    {
+        Logger.Error("A gateway error occured:\n" + exception);
+        return ValueTask.FromException(exception);
+    }
+}

SupportChild.csproj

@@ -0,0 +1,66 @@
+<Project Sdk="Microsoft.NET.Sdk">
+
+    <PropertyGroup>
+      <OutputType>Exe</OutputType>
+      <Version>4.0.0</Version>
+      <ApplicationIcon>ellie_icon.ico</ApplicationIcon>
+      <TargetFramework>net8.0</TargetFramework>
+      <StartupObject>SupportChild.SupportChild</StartupObject>
+      <RuntimeIdentifiers>win-x64;linux-x64</RuntimeIdentifiers>
+      <PublishSingleFile>true</PublishSingleFile>
+      <TrimMode>partial</TrimMode>
+      
+      <Authors>Toastie_t0ast</Authors>
+      <Description>A Discord support ticket bot built for the Ellie's home server</Description>
+      <NeutralLanguage>en</NeutralLanguage>
+      <RepositoryType>Git</RepositoryType>
+      <RepositoryUrl>https://toastielab.dev/Emotions-stuff/SupportChild</RepositoryUrl>
+      
+      <PackageIconUrl>https://cdn.discordapp.com/attachments/765441543100170271/914327948667011132/Ellie_Concept_2_transparent_ver.png</PackageIconUrl>
+      <PackageLicenseFile>LICENSE</PackageLicenseFile>
+      <PackageProjectUrl>https://toastielab.dev/Emotions-stuff/SupportChild</PackageProjectUrl>
+      <PackageVersion>4.0.0</PackageVersion>
+      <LangVersion>default</LangVersion>
+      <IncludeSourceRevisionInInformationalVersion>false</IncludeSourceRevisionInInformationalVersion>
+      <GitVersion>false</GitVersion>
+    </PropertyGroup>
+  
+    <PropertyGroup Condition=" '$(Configuration)' == 'Debug' ">
+      <DebugType>full</DebugType>
+    </PropertyGroup>
+
+    <ItemGroup>
+      <PackageReference Include="AsyncKeyedLock" Version="7.1.4" />
+      <PackageReference Include="CommandLineParser" Version="2.9.1" />
+      <PackageReference Include="DSharpPlus" Version="5.0.0-nightly-02405" />
+      <PackageReference Include="DSharpPlus.Commands" Version="5.0.0-nightly-02405" />
+      <PackageReference Include="DSharpPlus.Interactivity" Version="5.0.0-nightly-02405" />
+      <PackageReference Include="EmbeddedBuildTime" Version="1.0.3" />
+      <PackageReference Include="GitInfo" Version="3.3.5">
+        <PrivateAssets>all</PrivateAssets>
+        <IncludeAssets>runtime; build; native; contentfiles; analyzers; buildtransitive</IncludeAssets>
+      </PackageReference>
+      <PackageReference Include="JsonExtensions" Version="1.2.0" />
+      <PackageReference Include="MySqlConnector" Version="2.4.0" />
+      <PackageReference Include="Newtonsoft.Json" Version="13.0.3" />
+      <PackageReference Include="Newtonsoft.Json.Schema" Version="4.0.1" />
+      <PackageReference Include="Polly" Version="8.4.2" />
+      <PackageReference Include="RazorBlade" Version="0.6.0" />
+      <PackageReference Include="Superpower" Version="3.0.0" />
+      <PackageReference Include="WebMarkupMin.Core" Version="2.17.0" />
+      <PackageReference Include="YamlDotNet" Version="16.2.0" />
+      <PackageReference Include="YoutubeExplode" Version="6.4.3" />
+    </ItemGroup>
+
+    <ItemGroup>
+      <Reference Include="DiscordChatExporter.Core">
+        <HintPath>lib/DiscordChatExporter.Core.dll</HintPath>
+      </Reference>
+    </ItemGroup>
+  
+    <ItemGroup>
+      <EmbeddedResource Include="default_config.yml" />
+      <EmbeddedResource Include="Interviews/interview_template.schema.json" />
+    </ItemGroup>
+
+</Project>

SupportChild.sln

@@ -1,25 +0,0 @@
-
-Microsoft Visual Studio Solution File, Format Version 12.00
-# Visual Studio Version 17
-VisualStudioVersion = 17.0.32126.317
-MinimumVisualStudioVersion = 10.0.40219.1
-Project("{FAE04EC0-301F-11D3-BF4B-00C04F79EFBC}") = "SupportChild", "SupportChild\SupportChild.csproj", "{9124DF58-D261-4906-8ECA-D853DEBE07D4}"
-EndProject
-Global
-	GlobalSection(SolutionConfigurationPlatforms) = preSolution
-		Debug|Any CPU = Debug|Any CPU
-		Release|Any CPU = Release|Any CPU
-	EndGlobalSection
-	GlobalSection(ProjectConfigurationPlatforms) = postSolution
-		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Debug|Any CPU.ActiveCfg = Debug|Any CPU
-		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Debug|Any CPU.Build.0 = Debug|Any CPU
-		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Release|Any CPU.ActiveCfg = Release|Any CPU
-		{9124DF58-D261-4906-8ECA-D853DEBE07D4}.Release|Any CPU.Build.0 = Release|Any CPU
-	EndGlobalSection
-	GlobalSection(SolutionProperties) = preSolution
-		HideSolutionNode = FALSE
-	EndGlobalSection
-	GlobalSection(ExtensibilityGlobals) = postSolution
-		SolutionGuid = {B2CD3447-A8BA-4B02-9E08-A75CBBD2BDCB}
-	EndGlobalSection
-EndGlobal

SupportChild/Commands/AddCommand.cs

@@ -1,107 +0,0 @@
-using System;
-using System.Threading.Tasks;
-using DSharpPlus;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class AddCommand : BaseCommandModule
-	{
-		[Command("add")]
-		[Description("Adds a user to a ticket.")]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "add"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the add command but did not have permission.");
-				return;
-			}
-
-			// Check if ticket exists in the database
-			if (!Database.IsOpenTicket(command.Channel.Id))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			string[] parsedArgs = Utilities.ParseIDs(command.RawArgumentString);
-			foreach (string parsedArg in parsedArgs)
-			{
-				if (!ulong.TryParse(parsedArg, out ulong userID))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Invalid ID/Mention. (Could not convert to numerical)"
-					};
-					await command.RespondAsync(error);
-					continue;
-				}
-
-				DiscordMember mentionedMember;
-				try
-				{
-					mentionedMember = await command.Guild.GetMemberAsync(userID);
-				}
-				catch (Exception)
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Invalid ID/Mention. (Could not find user on this server)"
-					};
-					await command.RespondAsync(error);
-					continue;
-				}
-
-				try
-				{
-					await command.Channel.AddOverwriteAsync(mentionedMember, Permissions.AccessChannels, Permissions.None);
-					DiscordEmbed message = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = "Added " + mentionedMember.Mention + " to ticket."
-					};
-					await command.RespondAsync(message);
-
-					// Log it if the log channel exists
-					DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-					if (logChannel != null)
-					{
-						DiscordEmbed logMessage = new DiscordEmbedBuilder
-						{
-							Color = DiscordColor.Green,
-							Description = mentionedMember.Mention + " was added to " + command.Channel.Mention +
-										  " by " + command.Member.Mention + "."
-						};
-						await logChannel.SendMessageAsync(logMessage);
-					}
-				}
-				catch (Exception)
-				{
-					DiscordEmbed message = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Could not add <@" + parsedArg + "> to ticket, unknown error occured."
-					};
-					await command.RespondAsync(message);
-				}
-			}
-		}
-	}
-}

SupportChild/Commands/AddMessageCommand.cs

@@ -1,77 +0,0 @@
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using System;
-using System.Collections.Generic;
-using System.Linq;
-using System.Text;
-using System.Threading.Tasks;
-
-namespace SupportChild.Commands
-{
-	public class AddMessageCommand : BaseCommandModule
-	{
-		[Command("addmessage")]
-		[Description("Adds a new message for the 'say' command.")]
-		public async Task OnExecute(CommandContext command, string identifier, [RemainingText] string message)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "addmessage"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the addmessage command but did not have permission.");
-				return;
-			}
-
-			if (string.IsNullOrEmpty(message))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "No message specified."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "There is already a message with that identifier."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (Database.AddMessage(identifier, command.Member.Id, message))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Message added."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-			else
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Failed adding the message to the database."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-		}
-	}
-}

SupportChild/Commands/AddStaffCommand.cs

@@ -1,96 +0,0 @@
-using System;
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using MySql.Data.MySqlClient;
-
-namespace SupportChild.Commands
-{
-	public class AddStaffCommand : BaseCommandModule
-	{
-		[Command("addstaff")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "addstaff"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the addstaff command but did not have permission.");
-				return;
-			}
-
-			ulong userID;
-			string[] parsedArgs = Utilities.ParseIDs(commandArgs);
-
-			if (!parsedArgs.Any())
-			{
-				userID = command.Member.Id;
-			}
-			else if (!ulong.TryParse(parsedArgs[0], out userID))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Invalid ID/Mention. (Could not convert to numerical)"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			DiscordMember member;
-			try
-			{
-				member = await command.Guild.GetMemberAsync(userID);
-			}
-			catch (Exception)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Invalid ID/Mention. (Could not find user on this server)"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			using (MySqlConnection c = Database.GetConnection())
-			{
-				MySqlCommand cmd = Database.IsStaff(userID) ? new MySqlCommand(@"UPDATE staff SET name = @name WHERE user_id = @user_id", c) : new MySqlCommand(@"INSERT INTO staff (user_id, name) VALUES (@user_id, @name);", c);
-
-				c.Open();
-				cmd.Parameters.AddWithValue("@user_id", userID);
-				cmd.Parameters.AddWithValue("@name", member.DisplayName);
-				cmd.ExecuteNonQuery();
-				cmd.Dispose();
-
-				DiscordEmbed message = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = member.Mention + " was added to staff."
-				};
-				await command.RespondAsync(message);
-
-				// Log it if the log channel exists
-				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-				if (logChannel != null)
-				{
-					DiscordEmbed logMessage = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = member.Mention + " was added to staff.\n",
-					};
-					await logChannel.SendMessageAsync(logMessage);
-				}
-			}
-		}
-	}
-}

SupportChild/Commands/AssignCommand.cs

@@ -1,135 +0,0 @@
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class AssignCommand : BaseCommandModule
-	{
-		[Command("assign")]
-		[Description("Assigns a staff member to a ticket.")]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "assign"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the assign command but did not have permission.");
-				return;
-			}
-
-			// Check if ticket exists in the database
-			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			ulong staffID;
-			string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
-
-			if (!parsedMessage.Any())
-			{
-				staffID = command.Member.Id;
-			}
-			else if (!ulong.TryParse(parsedMessage[0], out staffID))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Invalid ID/Mention. (Could not convert to numerical)"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			DiscordMember staffMember = null;
-			try
-			{
-				staffMember = await command.Guild.GetMemberAsync(staffID);
-			}
-			catch (NotFoundException) { }
-
-			if (staffMember == null)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Could not find user."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (!Database.IsStaff(staffMember.Id))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: User is not registered as staff."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (!Database.AssignStaff(ticket, staffID))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			DiscordEmbed feedback = new DiscordEmbedBuilder
-			{
-				Color = DiscordColor.Green,
-				Description = "Assigned " + staffMember.Mention + " to ticket."
-			};
-			await command.RespondAsync(feedback);
-
-			if (Config.assignmentNotifications)
-			{
-				try
-				{
-					DiscordEmbed message = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = "You have been assigned to a support ticket: " + command.Channel.Mention
-					};
-					await staffMember.SendMessageAsync(message);
-				}
-				catch (UnauthorizedException) { }
-
-			}
-
-			// Log it if the log channel exists
-			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-			if (logChannel != null)
-			{
-				DiscordEmbed logMessage = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = staffMember.Mention + " was was assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
-				};
-				await logChannel.SendMessageAsync(logMessage);
-			}
-		}
-	}
-}

SupportChild/Commands/BlacklistCommand.cs

@@ -1,98 +0,0 @@
-using System;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-    public class BlacklistCommand : BaseCommandModule
-    {
-        [Command("balcklist")]
-        [Description("Blacklists a user from opening tickets.")]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-            // Check is the user has permission to use this command.
-            if (!Config.HasPermission(command.Member, "blacklist"))
-            {
-                DiscordEmbed error = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = "You do not have permission to use this command."
-                };
-                await command.RespondAsync(error);
-                command.Client.Logger.Log(LogLevel.Information, "User tried to use the blacklist command but did not have permission.");
-                return;
-            }
-
-            string[] parsedArgs = Utilities.ParseIDs(command.RawArgumentString);
-            foreach (string parsedArg in parsedArgs)
-            {
-                if (ulong.TryParse(parsedArg, out ulong userId))
-                {
-                    DiscordUser blacklistedUser = null;
-                    try
-                    {
-                        blacklistedUser = await command.Client.GetUserAsync(userId);
-                    }
-                    catch (NotFoundException) { }
-
-                    if (blacklistedUser == null)
-                    {
-                        DiscordEmbed message = new DiscordEmbedBuilder
-                        {
-                            Color = DiscordColor.Red,
-                            Description = "Error: Could not find user."
-                        };
-                        await command.RespondAsync(message);
-                        continue;
-                    }
-
-                    try
-                    {
-                        if (!Database.Blacklist(blacklistedUser.Id, command.User.Id))
-                        {
-                            DiscordEmbed error = new DiscordEmbedBuilder
-                            {
-                                Color = DiscordColor.Red,
-                                Description = blacklistedUser.Mention + " is already blacklisted."
-                            };
-                            await command.RespondAsync(error);
-                            continue;
-                        }
-
-                        DiscordEmbed message = new DiscordEmbedBuilder
-                        {
-                            Color = DiscordColor.Green,
-                            Description = "Blacklisted " + blacklistedUser.Mention + "."
-                        };
-                        await command.RespondAsync(message);
-
-                        // Log it if the log channel exists
-                        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-                        if (logChannel != null)
-                        {
-                            DiscordEmbed logMessage = new DiscordEmbedBuilder
-                            {
-                                Color = DiscordColor.Green,
-                                Description = blacklistedUser.Mention + " was blacklisted from opening tickets by " + command.Member.Mention + "."
-                            };
-                        }
-                    }
-                    catch (Exception)
-                    {
-                        DiscordEmbed message = new DiscordEmbedBuilder
-                        {
-                            Color = DiscordColor.Red,
-                            Description = "Error occured while blacklisting " + blacklistedUser.Mention + "."
-                        };
-                        await command.RespondAsync(message);
-                        throw;
-                    }
-                }
-            }
-        }
-    }
-}

SupportChild/Commands/CloseCommand.cs

@@ -1,118 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.IO;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class CloseCommand : BaseCommandModule
-	{
-		[Command("close")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "close"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the close command but did not have permission.");
-				return;
-			}
-
-			ulong channelID = command.Channel.Id;
-			string channelName = command.Channel.Name;
-
-			// Check if ticket exists in the database
-			if (!Database.TryGetOpenTicket(channelID, out Database.Ticket ticket))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			// Build transcript
-			try
-			{
-				await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
-			}
-			catch (Exception)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "ERROR: Could not save transcript file. Aborting..."
-				};
-				await command.RespondAsync(error);
-				throw;
-			}
-
-			// Log it if the log channel exists
-			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-			if (logChannel != null)
-			{
-				DiscordEmbed embed = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Ticket " + ticket.id.ToString("00000") + " closed by " + command.Member.Mention + ".\n",
-					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
-				};
-
-				using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
-				{
-					DiscordMessageBuilder message = new DiscordMessageBuilder();
-					message.WithEmbed(embed);
-					message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
-
-					await logChannel.SendMessageAsync(message);
-				}
-			}
-
-			if (Config.closingNotifications)
-			{
-				DiscordEmbed embed = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Ticket " + ticket.id.ToString("00000") + " which you opened has now been closed, check the transcript for more info.\n",
-					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + channelName }
-				};
-
-				try
-				{
-					DiscordMember staffMember = await command.Guild.GetMemberAsync(ticket.creatorID);
-
-					using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
-					{
-						DiscordMessageBuilder message = new DiscordMessageBuilder();
-						message.WithEmbed(embed);
-						message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
-
-						await staffMember.SendMessageAsync(message);
-					}
-				}
-				catch (NotFoundException) { }
-				catch (UnauthorizedException) { }
-			}
-
-			Database.ArchiveTicket(ticket);
-
-			// Delete the channel and database entry
-			await command.Channel.DeleteAsync("Ticket closed.");
-
-			Database.DeleteOpenTicket(ticket.id);
-		}
-	}
-}

SupportChild/Commands/ListAssignedCommand.cs

@@ -1,76 +0,0 @@
-using System.Collections.Generic;
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class ListAssignedCommand : BaseCommandModule
-	{
-		[Command("listassigned")]
-		[Aliases("la")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "listassigned"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the listassigned command but did not have permission.");
-				return;
-			}
-
-			ulong staffID;
-			string[] parsedIDs = Utilities.ParseIDs(command.RawArgumentString);
-
-			if (!parsedIDs.Any())
-			{
-				staffID = command.Member.Id;
-			}
-			else if (!ulong.TryParse(parsedIDs[0], out staffID))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Invalid ID/Mention. (Could not convert to numerical)"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (!Database.TryGetAssignedTickets(staffID, out List<Database.Ticket> assignedTickets))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder()
-					.WithColor(DiscordColor.Red)
-					.WithDescription("User does not have any assigned tickets.");
-				await command.RespondAsync(error);
-				return;
-			}
-
-			List<string> listItems = new List<string>();
-			foreach (Database.Ticket ticket in assignedTickets)
-			{
-				listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
-			}
-
-			LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
-			foreach (string message in messages)
-			{
-				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-					.WithTitle("Assigned tickets: ")
-					.WithColor(DiscordColor.Green)
-					.WithDescription(message);
-				await command.RespondAsync(channelInfo);
-			}
-
-		}
-	}
-}

SupportChild/Commands/ListCommand.cs

@@ -1,101 +0,0 @@
-using System.Collections.Generic;
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class ListCommand : BaseCommandModule
-	{
-		[Command("list")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "list"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the list command but did not have permission.");
-				return;
-			}
-
-			ulong userID;
-			string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
-
-			if (!parsedMessage.Any())
-			{
-				userID = command.Member.Id;
-			}
-			else if (!ulong.TryParse(parsedMessage[0], out userID))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Invalid ID/Mention. (Could not convert to numerical)"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (Database.TryGetOpenTickets(userID, out List<Database.Ticket> openTickets))
-			{
-				List<string> listItems = new List<string>();
-				foreach (Database.Ticket ticket in openTickets)
-				{
-					listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + ">\n");
-				}
-
-				LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
-				foreach (string message in messages)
-				{
-					DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-						.WithTitle("Open tickets: ")
-						.WithColor(DiscordColor.Green)
-						.WithDescription(message);
-					await command.RespondAsync(channelInfo);
-				}
-			}
-			else
-			{
-				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-					.WithColor(DiscordColor.Green)
-					.WithDescription("User does not have any open tickets.");
-				await command.RespondAsync(channelInfo);
-			}
-
-			if (Database.TryGetClosedTickets(userID, out List<Database.Ticket> closedTickets))
-			{
-				List<string> listItems = new List<string>();
-				foreach (Database.Ticket ticket in closedTickets)
-				{
-					listItems.Add("**" + ticket.FormattedCreatedTime() + ":** Ticket " + ticket.id.ToString("00000") + "\n");
-				}
-
-				LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
-				foreach (string message in messages)
-				{
-					DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-						.WithTitle("Closed tickets: ")
-						.WithColor(DiscordColor.Red)
-						.WithDescription(message);
-					await command.RespondAsync(channelInfo);
-				}
-			}
-			else
-			{
-				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-					.WithColor(DiscordColor.Red)
-					.WithDescription("User does not have any closed tickets.");
-				await command.RespondAsync(channelInfo);
-			}
-		}
-	}
-}

SupportChild/Commands/ListOldestCommand.cs

@@ -1,71 +0,0 @@
-using System.Collections.Generic;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-    public class ListOldestCommand : BaseCommandModule
-    {
-        [Command("listoldest")]
-        [Aliases("lo")]
-        [Cooldown(1, 5, CooldownBucketType.User)]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-            // Check if the user has permission to use this command.
-            if (!Config.HasPermission(command.Member, "listoldest"))
-            {
-                DiscordEmbed error = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = "You do not have permission to use this command."
-                };
-                await command.RespondAsync(error);
-                command.Client.Logger.Log(LogLevel.Information, "User tried to use the listoldest command but did not have permission.");
-                return;
-            }
-
-            int listLimit = 20;
-            if (!string.IsNullOrEmpty(command.RawArgumentString?.Trim() ?? ""))
-            {
-                if (!int.TryParse(command.RawArgumentString?.Trim(), out listLimit) || listLimit < 5 || listLimit > 100)
-                {
-                    DiscordEmbed error = new DiscordEmbedBuilder
-                    {
-                        Color = DiscordColor.Red,
-                        Description = "Invalid list amount. (Must be an integer between 5 and 100)"
-                    };
-                    await command.RespondAsync(error);
-                    return;
-                }
-            }
-
-            if (!Database.TryGetOldestTickets(command.Member.Id, out List<Database.Ticket> openTickets, listLimit))
-            {
-                DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-                    .WithColor(DiscordColor.Red)
-                    .WithDescription("Could not fetch any open tickets.");
-                await command.RespondAsync(channelInfo);
-                return;
-            }
-
-            List<string> listItems = new List<string>();
-            foreach (Database.Ticket ticket in openTickets)
-            {
-                listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
-            }
-
-            LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
-            foreach (string message in messages)
-            {
-                DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-                    .WithTitle("The " + openTickets.Count + " oldest open tickets: ")
-                    .WithColor(DiscordColor.Green)
-                    .WithDescription(message?.Trim());
-                await command.RespondAsync(channelInfo);
-            }
-        }
-    }
-}

SupportChild/Commands/ListUnassignedCommand.cs

@@ -1,55 +0,0 @@
-using System.Collections.Generic;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class ListUnassignedCommand : BaseCommandModule
-	{
-		[Command("listunassigned")]
-		[Aliases("lu")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "listunassigned"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the listunassigned command but did not have permission.");
-				return;
-			}
-
-			if (!Database.TryGetAssignedTickets(0, out List<Database.Ticket> unassignedTickets))
-			{
-				DiscordEmbed response = new DiscordEmbedBuilder()
-					.WithColor(DiscordColor.Green)
-					.WithDescription("There are no unassigned tickets.");
-				await command.RespondAsync(response);
-			}
-
-			List<string> listItems = new List<string>();
-			foreach (Database.Ticket ticket in unassignedTickets)
-			{
-				listItems.Add("**" + ticket.FormattedCreatedTime() + ":** <#" + ticket.channelID + "> by <@" + ticket.creatorID + ">\n");
-			}
-
-			LinkedList<string> messages = Utilities.ParseListIntoMessages(listItems);
-			foreach (string message in messages)
-			{
-				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-					.WithTitle("Unassigned tickets: ")
-					.WithColor(DiscordColor.Green)
-					.WithDescription(message?.Trim());
-				await command.RespondAsync(channelInfo);
-			}
-		}
-	}
-}

SupportChild/Commands/MoveCommand.cs

@@ -1,104 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-    public class MoveCommand : BaseCommandModule
-    {
-        [Command("move")]
-        [Description("Move a ticket to another category.")]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-            // Check if the user has permission to use this command.
-            if (!Config.HasPermission(command.Member, "move"))
-            {
-                DiscordEmbed error = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = "You do not have permission to use this command."
-                };
-                await command.RespondAsync(error);
-                command.Client.Logger.Log(LogLevel.Information, "User tried to use the move command but did not have permission.");
-                return;
-            }
-
-			// Check if ticket exists in the database
-			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (string.IsNullOrEmpty(command.RawArgumentString))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: No category provided."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			IReadOnlyList<DiscordChannel> channels = await command.Guild.GetChannelsAsync();
-			IEnumerable<DiscordChannel> categories = channels.Where(x => x.IsCategory);
-			DiscordChannel category = categories.FirstOrDefault(x => x.Name.StartsWith(command.RawArgumentString.Trim(), StringComparison.OrdinalIgnoreCase));
-
-			if (category == null)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Could not find a category by that name."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (command.Channel.Id == category.Id)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: The ticket is already in that category."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			try
-			{
-				await command.Channel.ModifyAsync(modifiedAttributes => modifiedAttributes.Parent = category);
-			}
-			catch (UnauthorizedException)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Not authorized to move this ticket to that category."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			DiscordEmbed feedback = new DiscordEmbedBuilder
-			{
-				Color = DiscordColor.Green,
-				Description = "Ticket was moved to " + category.Mention
-			};
-			await command.RespondAsync(feedback);
-		}
-    }
-}

SupportChild/Commands/NewCommand.cs

@@ -1,150 +0,0 @@
-using System;
-using System.Threading.Tasks;
-using DSharpPlus;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class NewCommand : BaseCommandModule
-	{
-		[Command("new")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "new"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the new command but did not have permission.");
-				return;
-			}
-
-			// Check if user is blacklisted
-			if (Database.IsBlacklisted(command.User.Id))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You are banned from opening tickets."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (Database.IsOpenTicket(command.Channel.Id))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You cannot use this command in a ticket channel."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			DiscordChannel category = command.Guild.GetChannel(Config.ticketCategory);
-			DiscordChannel ticketChannel;
-
-			try
-			{
-				ticketChannel = await command.Guild.CreateChannelAsync("ticket", ChannelType.Text, category);
-			}
-			catch (Exception)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error occured while creating ticket, " + command.Member.Mention +
-								  "!\nIs the channel limit reached in the server or ticket category?"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (ticketChannel == null)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error occured while creating ticket, " + command.Member.Mention +
-								  "!\nIs the channel limit reached in the server or ticket category?"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			ulong staffID = 0;
-			if (Config.randomAssignment)
-			{
-				staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
-			}
-
-			long id = Database.NewTicket(command.Member.Id, staffID, ticketChannel.Id);
-			string ticketID = id.ToString("00000");
-			await ticketChannel.ModifyAsync(modifiedAttributes => modifiedAttributes.Name = "ticket-" + ticketID);
-			await ticketChannel.AddOverwriteAsync(command.Member, Permissions.AccessChannels, Permissions.None);
-
-			await ticketChannel.SendMessageAsync("Hello, " + command.Member.Mention + "!\n" + Config.welcomeMessage);
-
-			// Refreshes the channel as changes were made to it above
-			ticketChannel = command.Guild.GetChannel(ticketChannel.Id);
-
-			if (staffID != 0)
-			{
-				DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Ticket was randomly assigned to <@" + staffID + ">."
-				};
-				await ticketChannel.SendMessageAsync(assignmentMessage);
-
-				if (Config.assignmentNotifications)
-				{
-					DiscordEmbed message = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = "You have been randomly assigned to a newly opened support ticket: " +
-									  ticketChannel.Mention
-					};
-
-					try
-					{
-						DiscordMember staffMember = await command.Guild.GetMemberAsync(staffID);
-						await staffMember.SendMessageAsync(message);
-					}
-					catch (NotFoundException) { }
-					catch (UnauthorizedException) { }
-				}
-			}
-
-			DiscordEmbed response = new DiscordEmbedBuilder
-			{
-				Color = DiscordColor.Green,
-				Description = "Ticket opened, " + command.Member.Mention + "!\n" + ticketChannel.Mention
-			};
-			await command.RespondAsync(response);
-
-			// Log it if the log channel exists
-			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-			if (logChannel != null)
-			{
-				DiscordEmbed logMessage = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Ticket " + ticketChannel.Mention + " opened by " + command.Member.Mention + ".\n",
-					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = "Ticket " + ticketID }
-				};
-				await logChannel.SendMessageAsync(logMessage);
-			}
-		}
-	}
-}

SupportChild/Commands/RandomAssignCommand.cs

@@ -1,182 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class RandomAssignCommand : BaseCommandModule
-	{
-		[Command("rassign")]
-		[Description("Randomly assigns a staff member to a ticket.")]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArguments)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "rassign"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the rassign command but did not have permission.");
-				return;
-			}
-
-			// Check if ticket exists in the database
-			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			// Get a random staff member who is verified to have the correct role if applicable
-			DiscordMember staffMember = await GetRandomVerifiedStaffMember(command, ticket);
-			if (staffMember == null)
-			{
-				return;
-			}
-
-			// Attempt to assign the staff member to the ticket
-			if (!Database.AssignStaff(ticket, staffMember.Id))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Failed to assign " + staffMember.Mention + " to ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			// Respond that the command was successful
-			DiscordEmbed feedback = new DiscordEmbedBuilder
-			{
-				Color = DiscordColor.Green,
-				Description = "Randomly assigned " + staffMember.Mention + " to ticket."
-			};
-			await command.RespondAsync(feedback);
-
-			// Send a notification to the staff member if applicable
-			if (Config.assignmentNotifications)
-			{
-				try
-				{
-					DiscordEmbed message = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = "You have been randomly assigned to a support ticket: " + command.Channel.Mention
-					};
-					await staffMember.SendMessageAsync(message);
-				}
-				catch (UnauthorizedException) { }
-			}
-
-			// Log it if the log channel exists
-			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-			if (logChannel != null)
-			{
-				DiscordEmbed logMessage = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = staffMember.Mention + " was was assigned to " + command.Channel.Mention + " by " + command.Member.Mention + "."
-				};
-				await logChannel.SendMessageAsync(logMessage);
-			}
-		}
-
-		private async Task<DiscordMember> GetRandomVerifiedStaffMember(CommandContext command, Database.Ticket ticket)
-		{
-			if (command.RawArguments.Any()) // An argument was provided, check if this can be parsed into a role
-			{
-				ulong roleID = 0;
-
-				// Try to parse either discord mention or ID
-				string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
-				if (!ulong.TryParse(parsedMessage[0], out roleID))
-				{
-					// Try to find role by name
-					roleID = Utilities.GetRoleByName(command.Guild, command.RawArgumentString)?.Id ?? 0;
-				}
-
-				// Check if a role was found
-				if (roleID == 0)
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Could not find a role by that name/ID."
-					};
-					await command.RespondAsync(error);
-					return null;
-				}
-
-				// Check if role rassign should override staff's active status
-				List<Database.StaffMember> staffMembers = Config.randomAssignRoleOverride
-					? Database.GetAllStaff(ticket.assignedStaffID)
-					: Database.GetActiveStaff(ticket.assignedStaffID);
-
-				// Randomize the list before checking for roles in order to reduce number of API calls
-				staffMembers = Utilities.RandomizeList(staffMembers);
-
-				// Get the first staff member that has the role
-				foreach (Database.StaffMember sm in staffMembers)
-				{
-					try
-					{
-						DiscordMember verifiedMember = await command.Guild.GetMemberAsync(sm.userID);
-						if (verifiedMember?.Roles?.Any(role => role.Id == roleID) ?? false)
-						{
-							return verifiedMember;
-						}
-					}
-					catch (Exception e)
-					{
-						command.Client.Logger.Log(LogLevel.Information, e, "Error occured trying to find a staff member in the rassign command.");
-					}
-				}
-			}
-			else // No role was specified, any active staff will be picked
-			{
-				Database.StaffMember staffEntry = Database.GetRandomActiveStaff(ticket.assignedStaffID);
-				if (staffEntry == null)
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Error: There are no other staff members to choose from."
-					};
-					await command.RespondAsync(error);
-					return null;
-				}
-
-				// Get the staff member from discord
-				try
-				{
-					return await command.Guild.GetMemberAsync(staffEntry.userID);
-				}
-				catch (NotFoundException) { }
-			}
-
-			// Send a more generic error if we get to this point and still haven't found the staff member
-			DiscordEmbed err = new DiscordEmbedBuilder
-			{
-				Color = DiscordColor.Red,
-				Description = "Error: Could not find an applicable staff member."
-			};
-			await command.RespondAsync(err);
-			return null;
-		}
-	}
-}

SupportChild/Commands/ReloadCommand.cs

@@ -1,38 +0,0 @@
-using System;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-    public class ReloadCommand : BaseCommandModule
-    {
-        [Command("reload")]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "reload"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the reload command but did not have permission.");
-				return;
-			}
-
-			DiscordEmbed message = new DiscordEmbedBuilder
-			{
-				Color = DiscordColor.Green,
-				Description = "Reloading bot application..."
-			};
-			await command.RespondAsync(message);
-			Console.WriteLine("Reloading bot...");
-			SupportChild.instance.Reload();
-		}
-    }
-}

SupportChild/Commands/RemoveMessageCommand.cs

@@ -1,66 +0,0 @@
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using System;
-using System.Collections.Generic;
-using System.Linq;
-using System.Text;
-using System.Threading.Tasks;
-
-namespace SupportChild.Commands
-{
-	public class RemoveMessageCommand : BaseCommandModule
-	{
-		[Command("removemessage")]
-		[Description("Removes a message from the 'say' command.")]
-		public async Task OnExecute(CommandContext command, string identifier)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "removemessage"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the removemessage command but did not have permission.");
-				return;
-			}
-
-			if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message _))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "There is no message with that identifier."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (Database.RemoveMessage(identifier))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Message removed."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-			else
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Failed removing the message from the database."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-		}
-	}
-}

SupportChild/Commands/RemoveStaffCommand.cs

@@ -1,104 +0,0 @@
-using System;
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using MySql.Data.MySqlClient;
-
-namespace SupportChild.Commands
-{
-	public class RemoveStaffCommand : BaseCommandModule
-	{
-		[Command("removestaff")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "removestaff"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the removestaff command but did not have permission.");
-				return;
-			}
-
-			ulong userID;
-			string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
-
-			if (!parsedMessage.Any())
-			{
-				userID = command.Member.Id;
-			}
-			else if (!ulong.TryParse(parsedMessage[0], out userID))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Invalid ID/Mention. (Could not convert to numerical)"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			try
-			{
-				await command.Client.GetUserAsync(userID);
-			}
-			catch (Exception)
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Invalid ID/Mention. (Could not find user on Discord)"
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (!Database.IsStaff(userID))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "User is already not registered as staff."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			using (MySqlConnection c = Database.GetConnection())
-			{
-				c.Open();
-				MySqlCommand deletion = new MySqlCommand(@"DELETE FROM staff WHERE user_id=@user_id", c);
-				deletion.Parameters.AddWithValue("@user_id", userID);
-				deletion.Prepare();
-				deletion.ExecuteNonQuery();
-
-				DiscordEmbed message = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "User was removed from staff."
-				};
-				await command.RespondAsync(message);
-
-				// Log it if the log channel exists
-				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-				if (logChannel != null)
-				{
-					DiscordEmbed logMessage = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = "User was removed from staff.\n",
-					};
-					await logChannel.SendMessageAsync(logMessage);
-				}
-			}
-		}
-	}
-}

SupportChild/Commands/SayCommand.cs

@@ -1,96 +0,0 @@
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using System.Collections.Generic;
-using System.Linq;
-using System.Threading.Tasks;
-
-namespace SupportChild.Commands
-{
-    public class SayCommand : BaseCommandModule
-    {
-        [Command("say")]
-        [Cooldown(1, 2, CooldownBucketType.User)]
-        [Description("Prints a message with information from staff.")]
-        public async Task OnExecute(CommandContext command, string identifier)
-        {
-            // Check if the user has permission to use this command.
-            if (!Config.HasPermission(command.Member, "say"))
-            {
-                DiscordEmbed error = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = "You do not have permission to use this command."
-                };
-                await command.RespondAsync(error);
-                command.Client.Logger.Log(LogLevel.Information, "User tried to use the say command but did not have permission.");
-                return;
-            }
-
-            if (!Database.TryGetMessage(identifier.ToLower(), out Database.Message message))
-            {
-                DiscordEmbed error = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = "There is no message with that identifier."
-                };
-                await command.RespondAsync(error);
-                return;
-            }
-
-            DiscordEmbed reply = new DiscordEmbedBuilder
-            {
-                Color = DiscordColor.Red,
-                Description = message.message
-            };
-            await command.RespondAsync(reply);
-        }
-
-		[Command("say")]
-		[Cooldown(1, 2.0, CooldownBucketType.Channel)]
-		[Description("Prints a list of staff messages.")]
-		public async Task OnExecute(CommandContext command)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "say"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the say command but did not have permission.");
-				return;
-			}
-
-
-			List<Database.Message> messages = Database.GetAllMessages();
-			if (!messages.Any())
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder()
-					.WithColor(DiscordColor.Red)
-					.WithDescription("There are no messages registered.");
-				await command.RespondAsync(error);
-				return;
-			}
-
-			List<string> listItems = new List<string>();
-			foreach (Database.Message message in messages)
-			{
-				listItems.Add("**" + message.identifier + "** Added by <@" + message.userID + ">\n");
-			}
-
-			LinkedList<string> listMessages = Utilities.ParseListIntoMessages(listItems);
-			foreach (string listMessage in listMessages)
-			{
-				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-					.WithTitle("Available messages: ")
-					.WithColor(DiscordColor.Green)
-					.WithDescription(listMessage);
-				await command.RespondAsync(channelInfo);
-			}
-		}
-	}
-}

SupportChild/Commands/SetSummaryCommand.cs

@@ -1,63 +0,0 @@
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using MySql.Data.MySqlClient;
-
-namespace SupportChild.Commands
-{
-    public class SetSummaryCommand : BaseCommandModule
-    {
-        [Command("setsummary")]
-        [Cooldown(1, 5, CooldownBucketType.User)]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "setsummary"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the setsummary command but did not have permission.");
-				return;
-			}
-
-			ulong channelID = command.Channel.Id;
-			// Check if ticket exists in the database
-			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
-            {
-				DiscordEmbed error = new DiscordEmbedBuilder
-                {
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-                };
-				await command.RespondAsync(error);
-				return;
-            }
-
-			string sumarry = command.Message.Content.Replace(Config.prefix + "setsummary", "").Trim();
-
-			using (MySqlConnection c = Database.GetConnection())
-            {
-				c.Open();
-				MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET summary = @summary WHERE channel_id = @channel_id", c);
-				update.Parameters.AddWithValue("@summary", sumarry);
-				update.Parameters.AddWithValue("@channel_id", channelID);
-				update.Prepare();
-				update.ExecuteNonQuery();
-				update.Dispose();
-
-				DiscordEmbed message = new DiscordEmbedBuilder
-                {
-					Color = DiscordColor.Green,
-					Description = "Summary set."
-                };
-				await command.RespondAsync(message);
-            }
-		}
-    }
-}

SupportChild/Commands/SetTicketCommand.cs

@@ -1,98 +0,0 @@
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using MySql.Data.MySqlClient;
-
-namespace SupportChild.Commands
-{
-	public class SetTicketCommand : BaseCommandModule
-	{
-		[Command("setticket")]
-		[Description("Turns a channel into a ticket, warning: this will let anyone with write access delete the channel using the close command.")]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			using (MySqlConnection c = Database.GetConnection())
-			{
-				// Check if the user has permission to use this command.
-				if (!Config.HasPermission(command.Member, "setticket"))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "You do not have permission to use this command."
-					};
-					await command.RespondAsync(error);
-					command.Client.Logger.Log(LogLevel.Information, "User tried to use the setticket command but did not have permission.");
-					return;
-				}
-
-				// Check if ticket exists in the database
-				if (Database.IsOpenTicket(command.Channel.Id))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "This channel is already a ticket."
-					};
-					await command.RespondAsync(error);
-					return;
-				}
-
-				ulong userID;
-				string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
-
-				if (!parsedMessage.Any())
-				{
-					userID = command.Member.Id;
-				}
-				else if (!ulong.TryParse(parsedMessage[0], out userID))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Invalid ID/Mention. (Could not convert to numerical)"
-					};
-					await command.RespondAsync(error);
-					return;
-				}
-
-				DiscordUser user = await command.Client.GetUserAsync(userID);
-
-				if (user == null)
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Invalid ID/Mention."
-					};
-					await command.RespondAsync(error);
-					return;
-				}
-
-				long id = Database.NewTicket(userID, 0, command.Channel.Id);
-				string ticketID = id.ToString("00000");
-				DiscordEmbed message = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Channel has been designated ticket " + ticketID + "."
-				};
-				await command.RespondAsync(message);
-
-				// Log it if the log channel exists
-				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-				if (logChannel != null)
-				{
-					DiscordEmbed logMessage = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = command.Channel.Mention + " has been designated ticket " + ticketID + " by " + command.Member.Mention + "."
-					};
-					await logChannel.SendMessageAsync(logMessage);
-				}
-			}
-		}
-	}
-}

SupportChild/Commands/StatusCommand.cs

@@ -1,41 +0,0 @@
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class StatusCommand : BaseCommandModule
-	{
-		[Command("status")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "status"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the status command but did not have permission.");
-				return;
-			}
-
-			long openTickets = Database.GetNumberOfTickets();
-			long closedTickets = Database.GetNumberOfClosedTickets();
-
-			DiscordEmbed botInfo = new DiscordEmbedBuilder()
-				.WithAuthor("EmotionChild/SupportChild @ GitHub", "https://github.com/EmotionChild/SupportChild", "https://cdn.discordapp.com/attachments/765441543100170271/919729931922051072/Ellise_Concept_2.png")
-				.WithTitle("Bot information")
-				.WithColor(DiscordColor.Cyan)
-				.AddField("Version:", SupportChild.GetVersion(), false)
-				.AddField("Open tickets:", openTickets + "", true)
-				.AddField("Closed tickets (1.1.0+ tickets only):", closedTickets + " ", true);
-			await command.RespondAsync(botInfo);
-		}
-	}
-}

SupportChild/Commands/SummaryCommand.cs

@@ -1,51 +0,0 @@
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-	public class SummaryCommand : BaseCommandModule
-	{
-		[Command("summary")]
-		[Cooldown(1, 5, CooldownBucketType.User)]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "summary"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the summary command but did not have permission.");
-				return;
-			}
-
-			if (Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
-			{
-				DiscordEmbed channelInfo = new DiscordEmbedBuilder()
-					.WithTitle("Channel information")
-					.WithColor(DiscordColor.Cyan)
-					.AddField("Ticket number:", ticket.id.ToString(), true)
-					.AddField("Ticket creator:", $"<@{ticket.creatorID}>", true)
-					.AddField("Assigned staff:", ticket.assignedStaffID == 0 ? "Unassigned." : $"<@{ticket.assignedStaffID}>", true)
-					.AddField("Creation time:", ticket.createdTime.ToString(Config.timestampFormat), true)
-					.AddField("Summary:", string.IsNullOrEmpty(ticket.summary) ? "No summary." : ticket.summary, false);
-				await command.RespondAsync(channelInfo);
-			}
-			else
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-				};
-				await command.RespondAsync(error);
-			}
-		}
-	}
-}

SupportChild/Commands/ToggleActiveCommand.cs

@@ -1,78 +0,0 @@
-using System.Linq;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using MySql.Data.MySqlClient;
-
-namespace SupportChild.Commands
-{
-    public class ToggleActiveCommand : BaseCommandModule
-    {
-        [Command("toggleactive")]
-        [Aliases("ta")]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-            using (MySqlConnection c = Database.GetConnection())
-            {
-                // Check if the user has permission to use this command.
-                if (!Config.HasPermission(command.Member, "toggleactive"))
-                {
-                    DiscordEmbed error = new DiscordEmbedBuilder
-                    {
-                        Color = DiscordColor.Red,
-                        Description = "You do not have permission to use this command."
-                    };
-                    await command.RespondAsync(error);
-                    command.Client.Logger.Log(LogLevel.Information, "User tried to use the toggleactive command but did not have permission.");
-                    return;
-                }
-
-                ulong staffID;
-                string[] parsedMessage = Utilities.ParseIDs(command.RawArgumentString);
-
-                if (!parsedMessage.Any())
-                {
-                    staffID = command.Member.Id;
-                }
-                else if (!ulong.TryParse(parsedMessage[0], out staffID))
-                {
-                    DiscordEmbed error = new DiscordEmbedBuilder
-                    {
-                        Color = DiscordColor.Red,
-                        Description = "Invalid ID/Mention. (Could not convert to numerical)"
-                    };
-                    await command.RespondAsync(error);
-                    return;
-                }
-
-                // Check if ticket exists in the database
-                if (!Database.TryGetStaff(staffID, out Database.StaffMember staffMember))
-                {
-                    DiscordEmbed error = new DiscordEmbedBuilder
-                    {
-                        Color = DiscordColor.Red,
-                        Description = "You have not been registered as staff."
-                    };
-                    await command.RespondAsync(error);
-                    return;
-                }
-
-                c.Open();
-                MySqlCommand update = new MySqlCommand(@"UPDATE staff SET active = @active WHERE user_id = @user_id", c);
-                update.Parameters.AddWithValue("@user_id", staffID);
-                update.Parameters.AddWithValue("@active", !staffMember.active);
-                update.Prepare();
-                update.ExecuteNonQuery();
-
-                DiscordEmbed message = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = staffMember.active ? "Staff member is now set as inactive and will no longer be randomly assigned any support tickets." : "Staff member is now set as active and will be randomly assigned support tickets again."
-                };
-                await command.RespondAsync(message);
-            }
-        }
-    }
-}

SupportChild/Commands/TranscriptCommand.cs

@@ -1,172 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.IO;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-    public class TranscriptCommand : BaseCommandModule
-    {
-        [Command("transcript")]
-        [Cooldown(1, 5, CooldownBucketType.User)]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-            // Check if the user has permission to use this command.
-            if (!Config.HasPermission(command.Member, "transcript"))
-            {
-                DiscordEmbed error = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = "You do not have permission to use this command."
-                };
-                await command.RespondAsync(error);
-                command.Client.Logger.Log(LogLevel.Information, "User tried to use the transcript but did not have permission.");
-                return;
-            }
-
-			Database.Ticket ticket;
-			string strippedMessage = command.Message.Content.Replace(Config.prefix, "");
-			string[] parsedMessage = strippedMessage.Replace("<@!", "").Replace("<@", "").Replace(">", "").Split();
-
-			// If there are no arguments use current channel
-			if (parsedMessage.Length < 2)
-			{
-				if (Database.TryGetOpenTicket(command.Channel.Id, out ticket))
-				{
-					try
-					{
-						await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
-					}
-					catch (Exception)
-					{
-						DiscordEmbed error = new DiscordEmbedBuilder
-						{
-							Color = DiscordColor.Red,
-							Description = "ERROR: Could not save transcript file. Aborting..."
-						};
-						await command.RespondAsync(error);
-						throw;
-					}
-				}
-				else
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "This channel is not a ticket."
-					};
-					await command.RespondAsync(error);
-					return;
-				}
-			}
-			else
-			{
-				// Check if argument is numerical, if not abort
-				if (!uint.TryParse(parsedMessage[1], out uint ticketID))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Argument must be a number."
-					};
-					await command.RespondAsync(error);
-					return;
-				}
-
-				// If the ticket is still open, generate a new fresh transcript
-				if (Database.TryGetOpenTicketByID(ticketID, out ticket) && ticket?.creatorID == command.Member.Id)
-				{
-					try
-					{
-						await Transcriber.ExecuteAsync(command.Channel.Id, ticket.id);
-					}
-					catch (Exception)
-					{
-						DiscordEmbed error = new DiscordEmbedBuilder
-						{
-							Color = DiscordColor.Red,
-							Description = "ERROR: Could not save transcript file. Aborting..."
-						};
-						await command.RespondAsync(error);
-						throw;
-					}
-
-				}
-				// If there is no open or closed ticket, send an error. If there is a closed ticket we will simply use the old transcript from when the ticket was closed.
-				else if (!Database.TryGetClosedTicket(ticketID, out ticket) || (ticket?.creatorID != command.Member.Id && !Database.IsStaff(command.Member.Id)))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "Could not find a closed ticket with that number which you opened." + (Config.HasPermission(command.Member, "list") ? "\n(Use the " + Config.prefix + "list command to see all your tickets)" : "")
-					};
-					await command.RespondAsync(error);
-					return;
-				}
-			}
-
-			// Log it if the log channel exists
-			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-			if (logChannel != null)
-			{
-				DiscordEmbed embed = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Ticket " + ticket.id.ToString("00000") + " transcript generated by " + command.Member.Mention + ".\n",
-					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = '#' + command.Channel.Name }
-				};
-
-				using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
-				{
-					DiscordMessageBuilder message = new DiscordMessageBuilder();
-					message.WithEmbed(embed);
-					message.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
-
-					await logChannel.SendMessageAsync(message);
-				}
-			}
-
-			try
-			{
-				// Send transcript privately
-				DiscordEmbed directMessageEmbed = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Transcript generated, " + command.Member.Mention + "!\n"
-				};
-
-				using (FileStream file = new FileStream(Transcriber.GetPath(ticket.id), FileMode.Open, FileAccess.Read))
-				{
-					DiscordMessageBuilder directMessage = new DiscordMessageBuilder();
-					directMessage.WithEmbed(directMessageEmbed);
-					directMessage.WithFiles(new Dictionary<string, Stream>() { { Transcriber.GetFilename(ticket.id), file } });
-
-					await command.Member.SendMessageAsync(directMessage);
-				}
-
-				// Respond to message directly
-				DiscordEmbed response = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Transcript sent, " + command.Member.Mention + "!\n"
-				};
-				await command.RespondAsync(response);
-			}
-			catch (UnauthorizedException)
-			{
-				// Send transcript privately
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Not allowed to send direct message to you, " + command.Member.Mention + ", please check your privacy settings.\n"
-				};
-				await command.RespondAsync(error);
-			}
-		}
-    }
-}

SupportChild/Commands/UnassignCommand.cs

@@ -1,71 +0,0 @@
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-    public class UnassignCommand : BaseCommandModule
-    {
-        [Command("unassign")]
-        [Description("Unassigns a staff member from a ticket.")]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			// Check if the user has permission to use this command.
-			if (!Config.HasPermission(command.Member, "unassign"))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "You do not have permission to use this command."
-				};
-				await command.RespondAsync(error);
-				command.Client.Logger.Log(LogLevel.Information, "User tried to use the unassign command but did not have permission.");
-				return;
-			}
-
-			// Check if ticket exists in the database
-			if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "This channel is not a ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			if (!Database.UnassignStaff(ticket))
-			{
-				DiscordEmbed error = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Red,
-					Description = "Error: Failed to unassign staff from ticket."
-				};
-				await command.RespondAsync(error);
-				return;
-			}
-
-			DiscordEmbed message = new DiscordEmbedBuilder
-			{
-				Color = DiscordColor.Green,
-				Description = "Unassigned staff from ticket."
-			};
-			await command.RespondAsync(message);
-
-			// Log it if the log channel exists
-			DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-			if (logChannel != null)
-			{
-				DiscordEmbed logMessage = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Staff was unassigned from " + command.Channel.Mention + " by " + command.Member.Mention + "."
-				};
-				await logChannel.SendMessageAsync(logMessage);
-			}
-		}
-	}
-}

SupportChild/Commands/UnblacklistCommand.cs

@@ -1,99 +0,0 @@
-using System;
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild.Commands
-{
-    public class UnblacklistCommand : BaseCommandModule
-    {
-        [Command("unblacklist")]
-        [Description("Un-blacklists a user from from opening tickets.")]
-        public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-        {
-            // Check if the user has permission to use this command.
-            if (!Config.HasPermission(command.Member, "unblacklist"))
-            {
-                DiscordEmbed error = new DiscordEmbedBuilder
-                {
-                    Color = DiscordColor.Red,
-                    Description = "You do not have permission to use this command."
-                };
-                await command.RespondAsync(error);
-                command.Client.Logger.Log(LogLevel.Information, "User tried to use the unblacklist command but did not have permission.");
-                return;
-            }
-
-            string[] words = Utilities.ParseIDs(command.RawArgumentString);
-            foreach (string word in words)
-            {
-                if (ulong.TryParse(word, out ulong userId))
-                {
-                    DiscordUser blacklistedUser = null;
-                    try
-                    {
-                        blacklistedUser = await command.Client.GetUserAsync(userId);
-                    }
-                    catch (NotFoundException) { }
-
-                    if (blacklistedUser == null)
-                    {
-                        DiscordEmbed message = new DiscordEmbedBuilder
-                        {
-                            Color = DiscordColor.Red,
-                            Description = "Error: Could not find user."
-                        };
-                        await command.RespondAsync(message);
-                        continue;
-                    }
-
-                    try
-                    {
-                        if (!Database.Unblacklist(blacklistedUser.Id))
-                        {
-                            DiscordEmbed error = new DiscordEmbedBuilder
-                            {
-                                Color = DiscordColor.Red,
-                                Description = blacklistedUser.Mention + " is not blacklisted."
-                            };
-                            await command.RespondAsync(error);
-                            continue;
-                        }
-
-                        DiscordEmbed message = new DiscordEmbedBuilder
-                        {
-                            Color = DiscordColor.Green,
-                            Description = "Removed " + blacklistedUser.Mention + " from blacklist."
-                        };
-                        await command.RespondAsync(message);
-
-                        // Log it if the log channel exists
-                        DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-                        if (logChannel != null)
-                        {
-                            DiscordEmbed logMessage = new DiscordEmbedBuilder
-                            {
-                                Color = DiscordColor.Green,
-                                Description = blacklistedUser.Mention + " was unblacklisted from opening tickets by " + command.Member.Mention + "."
-                            };
-                            await logChannel.SendMessageAsync(logMessage);
-                        }
-                    }
-                    catch (Exception)
-                    {
-                        DiscordEmbed message = new DiscordEmbedBuilder()
-                        {
-                            Color = DiscordColor.Red,
-                            Description = "Error occured while removing " + blacklistedUser.Mention + " from blacklist."
-                        };
-                        await command.RespondAsync(message);
-                        throw;
-                    }
-                }
-            }
-        }
-    }
-}

SupportChild/Commands/UnsetTicketCommand.cs

@@ -1,70 +0,0 @@
-using System.Threading.Tasks;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.Entities;
-using Microsoft.Extensions.Logging;
-using MySql.Data.MySqlClient;
-
-namespace SupportChild.Commands
-{
-	public class UnsetTicketCommand : BaseCommandModule
-	{
-		[Command("unsetticket")]
-		[Description(
-			"Deletes a channel from the ticket system without deleting the channel.")]
-		public async Task OnExecute(CommandContext command, [RemainingText] string commandArgs)
-		{
-			using (MySqlConnection c = Database.GetConnection())
-			{
-				// Check if the user has permission to use this command.
-				if (!Config.HasPermission(command.Member, "unsetticket"))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "You do not have permission to use this command."
-					};
-					await command.RespondAsync(error);
-					command.Client.Logger.Log(LogLevel.Information, "User tried to use the unsetticket command but did not have permission.");
-					return;
-				}
-
-				// Check if ticket exists in the database
-				if (!Database.TryGetOpenTicket(command.Channel.Id, out Database.Ticket ticket))
-				{
-					DiscordEmbed error = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Red,
-						Description = "This channel is not a ticket."
-					};
-					await command.RespondAsync(error);
-					return;
-				}
-
-				c.Open();
-				MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE channel_id=@channel_id", c);
-				deletion.Parameters.AddWithValue("@channel_id", command.Channel.Id);
-				deletion.Prepare();
-				deletion.ExecuteNonQuery();
-				DiscordEmbed message = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Channel has been undesignated as a ticket."
-				};
-				await command.RespondAsync(message);
-
-				// Log it if the log channel exists
-				DiscordChannel logChannel = command.Guild.GetChannel(Config.logChannel);
-				if (logChannel != null)
-				{
-					DiscordEmbed logMessage = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = command.Channel.Mention + " has been undesignated as a ticket by " + command.Member.Mention + "."
-					};
-					await logChannel.SendMessageAsync(logMessage);
-				}
-			}
-		}
-	}
-}

SupportChild/Config.cs

@@ -1,143 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.IO;
-using System.Linq;
-using System.Text;
-using DSharpPlus.Entities;
-using Newtonsoft.Json.Linq;
-using SupportChild.Properties;
-using YamlDotNet.Serialization;
-
-namespace SupportChild
-{
-	internal static class Config
-	{
-		internal static string token = "";
-		internal static string prefix = "";
-		internal static ulong logChannel;
-		internal static ulong ticketCategory;
-		internal static ulong reactionMessage;
-		internal static string welcomeMessage = "";
-		internal static string logLevel = "Information";
-		internal static string timestampFormat = "yyyy-MMM-dd HH:mm";
-		internal static bool randomAssignment = false;
-		internal static bool randomAssignRoleOverride = false; // TODO: Implement
-		internal static string presenceType = "Playing";
-		internal static string presenceText = "";
-
-		internal static bool ticketUpdatedNotifications = false;
-		internal static double ticketUpdatedNotificationDelay = 0.0;
-		internal static bool assignmentNotifications = false;
-		internal static bool closingNotifications = false;
-
-		internal static string hostName = "127.0.0.1";
-		internal static int port = 3306;
-		internal static string database = "supportbot";
-		internal static string username = "supportbot";
-		internal static string password = "";
-
-		private static readonly Dictionary<string, ulong[]> permissions = new Dictionary<string, ulong[]>
-		{
-			// Public commands
-			{ "close",                      new ulong[]{ } },
-			{ "list",                       new ulong[]{ } },
-			{ "new",                        new ulong[]{ } },
-			{ "say",                        new ulong[]{ } },
-			{ "status",                     new ulong[]{ } },
-			{ "summary",                    new ulong[]{ } },
-			{ "transcript",                 new ulong[]{ } },
-			// Moderator commands
-			{ "add",                        new ulong[]{ } },
-			{ "addmessage",                 new ulong[]{ } },
-			{ "assign",                     new ulong[]{ } },
-			{ "blacklist",                  new ulong[]{ } },
-			{ "listassigned",               new ulong[]{ } },
-			{ "listoldest",                 new ulong[]{ } },
-			{ "listunassigned",             new ulong[]{ } },
-			{ "move",                       new ulong[]{ } },
-			{ "rassign",                    new ulong[]{ } },
-			{ "removemessage",              new ulong[]{ } },
-			{ "setsummary",                 new ulong[]{ } },
-			{ "toggleactive",               new ulong[]{ } },
-			{ "unassign",                   new ulong[]{ } },
-			{ "unblacklist",                new ulong[]{ } },
-			// Admin commands
-			{ "addstaff",                   new ulong[]{ } },
-			{ "reload",                     new ulong[]{ } },
-			{ "removestaff",                new ulong[]{ } },
-			{ "setticket",                  new ulong[]{ } },
-			{ "unsetticket",                new ulong[]{ } },
-		};
-
-		public static void LoadConfig()
-		{
-			// Writes default config to file if it does not already exist
-			if (!File.Exists("./config.yml"))
-			{
-				File.WriteAllText("./config.yml", Encoding.UTF8.GetString(Resources.default_config));
-			}
-
-			// Reads config contents into FileStream
-			FileStream stream = File.OpenRead("./config.yml");
-
-			// Converts the FileStream into a YAML object
-			IDeserializer deserializer = new DeserializerBuilder().Build();
-			object yamlObject = deserializer.Deserialize(new StreamReader(stream));
-
-			// Converts the YAML object into a JSON object as the YAML ones do not support traversal or selection of nodes by name 
-			ISerializer serializer = new SerializerBuilder().JsonCompatible().Build();
-			JObject json = JObject.Parse(serializer.Serialize(yamlObject));
-
-			// Sets up the bot
-			token = json.SelectToken("bot.token").Value<string>() ?? "";
-			prefix = json.SelectToken("bot.prefix").Value<string>() ?? "";
-			logChannel = json.SelectToken("bot.log-channel").Value<ulong>();
-			ticketCategory = json.SelectToken("bot.ticket-category")?.Value<ulong>() ?? 0;
-			reactionMessage = json.SelectToken("bot.reaction-message")?.Value<ulong>() ?? 0;
-			welcomeMessage = json.SelectToken("bot.welcome-message").Value<string>() ?? "";
-			logLevel = json.SelectToken("bot.console-log-level").Value<string>() ?? "";
-			timestampFormat = json.SelectToken("bot.timestamp-format").Value<string>() ?? "yyyy-MM-dd HH:mm";
-			randomAssignment = json.SelectToken("bot.random-assignment")?.Value<bool>() ?? false;
-			randomAssignRoleOverride = json.SelectToken("bot.random-assign-role-override")?.Value<bool>() ?? false;
-			presenceType = json.SelectToken("bot.presence-type")?.Value<string>() ?? "Playing";
-			presenceText = json.SelectToken("bot.presence-text")?.Value<string>() ?? "";
-
-			ticketUpdatedNotifications = json.SelectToken("notifications.ticket-updated")?.Value<bool>() ?? false;
-			ticketUpdatedNotificationDelay = json.SelectToken("notifications.ticket-updated-delay")?.Value<double>() ?? 0.0;
-			assignmentNotifications = json.SelectToken("notifications.assignment")?.Value<bool>() ?? false;
-			closingNotifications = json.SelectToken("notifications.closing")?.Value<bool>() ?? false;
-
-			// Reads database info
-			hostName = json.SelectToken("database.address")?.Value<string>() ?? "";
-			port = json.SelectToken("database.port")?.Value<int>() ?? 3306;
-			database = json.SelectToken("database.name")?.Value<string>() ?? "supportbot";
-			username = json.SelectToken("database.user")?.Value<string>() ?? "supportbot";
-			password = json.SelectToken("database.password")?.Value<string>() ?? "";
-
-			timestampFormat = timestampFormat.Trim();
-
-			foreach (KeyValuePair<string, ulong[]> node in permissions.ToList())
-			{
-				try
-				{
-					permissions[node.Key] = json.SelectToken("permissions." + node.Key).Value<JArray>().Values<ulong>().ToArray();
-				}
-				catch (ArgumentNullException)
-				{
-					Console.WriteLine("Permission node '" + node.Key + "' was not found in the config, using default value: []");
-				}
-			}
-		}
-
-		/// <summary>
-		/// Checks whether a user has a specific permission.
-		/// </summary>
-		/// <param name="member">The Discord user to check.</param>
-		/// <param name="permission">The permission name to check.</param>
-		/// <returns></returns>
-		public static bool HasPermission(DiscordMember member, string permission)
-		{
-			return member.Roles.Any(role => permissions[permission].Contains(role.Id)) || permissions[permission].Contains(member.Guild.Id);
-		}
-	}
-}

SupportChild/Database.cs

@@ -1,691 +0,0 @@
-using System;
-using System.Linq;
-using System.Collections.Generic;
-using MySql.Data.MySqlClient;
-
-namespace SupportChild
-{
-	public static class Database
-	{
-		private static string connectionString = "";
-
-		private static Random random = new Random();
-
-		public static void SetConnectionString(string host, int port, string database, string username, string password)
-		{
-			connectionString = "server=" + host +
-							   ";database=" + database +
-							   ";port=" + port +
-							   ";userid=" + username +
-							   ";password=" + password;
-		}
-		public static MySqlConnection GetConnection()
-		{
-			return new MySqlConnection(connectionString);
-		}
-		public static long GetNumberOfTickets()
-		{
-			try
-			{
-				using (MySqlConnection c = GetConnection())
-				{
-					MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM tickets", c);
-					c.Open();
-					return (long)countTickets.ExecuteScalar();
-				}
-			}
-			catch (Exception e)
-			{
-				Console.WriteLine("Error occured when attempting to count number of open tickets: " + e);
-			}
-
-			return -1;
-		}
-		public static long GetNumberOfClosedTickets()
-		{
-			try
-			{
-				using (MySqlConnection c = GetConnection())
-				{
-					MySqlCommand countTickets = new MySqlCommand("SELECT COUNT(*) FROM ticket_history", c);
-					c.Open();
-					return (long)countTickets.ExecuteScalar();
-				}
-			}
-			catch (Exception e)
-			{
-				Console.WriteLine("Error occured when attempting to count number of open tickets: " + e);
-			}
-
-			return -1;
-		}
-		public static void SetupTables()
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				MySqlCommand createTickets = new MySqlCommand(
-					"CREATE TABLE IF NOT EXISTS tickets(" +
-					"id INT UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT," +
-					"created_time DATETIME NOT NULL," +
-					"creator_id BIGINT UNSIGNED NOT NULL," +
-					"assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
-					"summary VARCHAR(5000) NOT NULL," +
-					"channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
-					"INDEX(created_time, assigned_staff_id, channel_id))",
-					c);
-				MySqlCommand createTicketHistory = new MySqlCommand(
-					"CREATE TABLE IF NOT EXISTS ticket_history(" +
-					"id INT UNSIGNED NOT NULL PRIMARY KEY," +
-					"created_time DATETIME NOT NULL," +
-					"closed_time DATETIME NOT NULL," +
-					"creator_id BIGINT UNSIGNED NOT NULL," +
-					"assigned_staff_id BIGINT UNSIGNED NOT NULL DEFAULT 0," +
-					"summary VARCHAR(5000) NOT NULL," +
-					"channel_id BIGINT UNSIGNED NOT NULL UNIQUE," +
-					"INDEX(created_time, closed_time, channel_id))",
-					c);
-				MySqlCommand createBlacklisted = new MySqlCommand(
-					"CREATE TABLE IF NOT EXISTS blacklisted_users(" +
-					"user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
-					"time DATETIME NOT NULL," +
-					"moderator_id BIGINT UNSIGNED NOT NULL," +
-					"INDEX(user_id, time))",
-					c);
-				MySqlCommand createStaffList = new MySqlCommand(
-					"CREATE TABLE IF NOT EXISTS staff(" +
-					"user_id BIGINT UNSIGNED NOT NULL PRIMARY KEY," +
-					"name VARCHAR(256) NOT NULL," +
-					"active BOOLEAN NOT NULL DEFAULT true)",
-					c);
-				MySqlCommand createMessages = new MySqlCommand(
-					"CREATE TABLE IF NOT EXISTS messages(" +
-					"identifier VARCHAR(256) NOT NULL PRIMARY KEY," +
-					"user_id BIGINT UNSIGNED NOT NULL," +
-					"message VARCHAR(5000) NOT NULL)",
-					c);
-				c.Open();
-				createTickets.ExecuteNonQuery();
-				createBlacklisted.ExecuteNonQuery();
-				createTicketHistory.ExecuteNonQuery();
-				createStaffList.ExecuteNonQuery();
-				createMessages.ExecuteNonQuery();
-			}
-		}
-		public static bool IsOpenTicket(ulong channelID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
-				selection.Parameters.AddWithValue("@channel_id", channelID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if ticket exists in the database
-				if (!results.Read())
-				{
-					return false;
-				}
-				results.Close();
-			}
-			return true;
-		}
-		public static bool TryGetOpenTicket(ulong channelID, out Ticket ticket)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE channel_id=@channel_id", c);
-				selection.Parameters.AddWithValue("@channel_id", channelID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if ticket exists in the database
-				if (!results.Read())
-				{
-					ticket = null;
-					return false;
-				}
-
-				ticket = new Ticket(results);
-				results.Close();
-				return true;
-			}
-		}
-		public static bool TryGetOpenTicketByID(uint id, out Ticket ticket)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE id=@id", c);
-				selection.Parameters.AddWithValue("@id", id);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if open ticket exists in the database
-				if (results.Read())
-				{
-					ticket = new Ticket(results);
-					return true;
-				}
-
-				ticket = null;
-				return false;
-			}
-		}
-		public static bool TryGetClosedTicket(uint id, out Ticket ticket)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE id=@id", c);
-				selection.Parameters.AddWithValue("@id", id);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if closed ticket exists in the database
-				if (results.Read())
-				{
-					ticket = new Ticket(results);
-					return true;
-				}
-
-				ticket = null;
-				return false;
-			}
-		}
-		public static bool TryGetOpenTickets(ulong userID, out List<Ticket> tickets)
-		{
-			tickets = null;
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE creator_id=@creator_id", c);
-				selection.Parameters.AddWithValue("@creator_id", userID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				if (!results.Read())
-				{
-					return false;
-				}
-
-				tickets = new List<Ticket> { new Ticket(results) };
-				while (results.Read())
-				{
-					tickets.Add(new Ticket(results));
-				}
-				results.Close();
-				return true;
-			}
-		}
-		public static bool TryGetOldestTickets(ulong userID, out List<Ticket> tickets, int listLimit)
-		{
-			tickets = null;
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets ORDER BY created_time ASC LIMIT @limit", c);
-				selection.Parameters.AddWithValue("@creator_id", userID);
-				selection.Parameters.AddWithValue("@limit", listLimit);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				if (!results.Read())
-				{
-					return false;
-				}
-
-				tickets = new List<Ticket> { new Ticket(results) };
-				while (results.Read())
-				{
-					tickets.Add(new Ticket(results));
-				}
-				results.Close();
-				return true;
-			}
-		}
-		public static bool TryGetClosedTickets(ulong userID, out List<Ticket> tickets)
-		{
-			tickets = null;
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM ticket_history WHERE creator_id=@creator_id", c);
-				selection.Parameters.AddWithValue("@creator_id", userID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				if (!results.Read())
-				{
-					return false;
-				}
-
-				tickets = new List<Ticket> { new Ticket(results) };
-				while (results.Read())
-				{
-					tickets.Add(new Ticket(results));
-				}
-				results.Close();
-				return true;
-			}
-		}
-		public static bool TryGetAssignedTickets(ulong staffID, out List<Ticket> tickets)
-		{
-			tickets = null;
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM tickets WHERE assigned_staff_id=@assigned_staff_id", c);
-				selection.Parameters.AddWithValue("@assigned_staff_id", staffID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				if (!results.Read())
-				{
-					return false;
-				}
-
-				tickets = new List<Ticket> { new Ticket(results) };
-				while (results.Read())
-				{
-					tickets.Add(new Ticket(results));
-				}
-				results.Close();
-				return true;
-			}
-		}
-		public static long NewTicket(ulong memberID, ulong staffID, ulong ticketID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand cmd = new MySqlCommand(
-					@"INSERT INTO tickets (created_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);",
-					c);
-				cmd.Parameters.AddWithValue("@creator_id", memberID);
-				cmd.Parameters.AddWithValue("@assigned_staff_id", staffID);
-				cmd.Parameters.AddWithValue("@summary", "");
-				cmd.Parameters.AddWithValue("@channel_id", ticketID);
-				cmd.ExecuteNonQuery();
-				return cmd.LastInsertedId;
-			}
-		}
-
-		public static void ArchiveTicket(Ticket ticket)
-		{
-			// Check if ticket already exists in the archive
-			if (TryGetClosedTicket(ticket.id, out Ticket _))
-			{
-				using (MySqlConnection c = GetConnection())
-				{
-					MySqlCommand deleteTicket = new MySqlCommand(@"DELETE FROM ticket_history WHERE id=@id OR channel_id=@channel_id", c);
-					deleteTicket.Parameters.AddWithValue("@id", ticket.id);
-					deleteTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
-
-					c.Open();
-					deleteTicket.Prepare();
-					deleteTicket.ExecuteNonQuery();
-				}
-			}
-
-			using (MySqlConnection c = GetConnection())
-			{
-				// Create an entry in the ticket history database
-				MySqlCommand archiveTicket = new MySqlCommand(@"INSERT INTO ticket_history (id, created_time, closed_time, creator_id, assigned_staff_id, summary, channel_id) VALUES (@id, @created_time, UTC_TIMESTAMP(), @creator_id, @assigned_staff_id, @summary, @channel_id);", c);
-				archiveTicket.Parameters.AddWithValue("@id", ticket.id);
-				archiveTicket.Parameters.AddWithValue("@created_time", ticket.createdTime);
-				archiveTicket.Parameters.AddWithValue("@creator_id", ticket.creatorID);
-				archiveTicket.Parameters.AddWithValue("@assigned_staff_id", ticket.assignedStaffID);
-				archiveTicket.Parameters.AddWithValue("@summary", ticket.summary);
-				archiveTicket.Parameters.AddWithValue("@channel_id", ticket.channelID);
-
-				c.Open();
-				archiveTicket.Prepare();
-				archiveTicket.ExecuteNonQuery();
-			}
-		}
-
-		public static void DeleteOpenTicket(uint ticketID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				MySqlCommand deletion = new MySqlCommand(@"DELETE FROM tickets WHERE id=@id", c);
-				deletion.Parameters.AddWithValue("@id", ticketID);
-
-				c.Open();
-				deletion.Prepare();
-				deletion.ExecuteNonQuery();
-			}
-		}
-
-		public static bool IsBlacklisted(ulong userID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM blacklisted_users WHERE user_id=@user_id", c);
-				selection.Parameters.AddWithValue("@user_id", userID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if user is blacklisted
-				if (results.Read())
-				{
-					return true;
-				}
-				results.Close();
-			}
-
-			return false;
-		}
-		public static bool Blacklist(ulong blacklistedID, ulong staffID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				try
-				{
-					c.Open();
-					MySqlCommand cmd = new MySqlCommand(@"INSERT INTO blacklisted_users (user_id,time,moderator_id) VALUES (@user_id, UTC_TIMESTAMP(), @moderator_id);", c);
-					cmd.Parameters.AddWithValue("@user_id", blacklistedID);
-					cmd.Parameters.AddWithValue("@moderator_id", staffID);
-					cmd.Prepare();
-					return cmd.ExecuteNonQuery() > 0;
-				}
-				catch (MySqlException)
-				{
-					return false;
-				}
-			}
-		}
-		public static bool Unblacklist(ulong blacklistedID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				try
-				{
-					c.Open();
-					MySqlCommand cmd = new MySqlCommand(@"DELETE FROM blacklisted_users WHERE user_id=@user_id", c);
-					cmd.Parameters.AddWithValue("@user_id", blacklistedID);
-					cmd.Prepare();
-					return cmd.ExecuteNonQuery() > 0;
-				}
-				catch (MySqlException)
-				{
-					return false;
-				}
-
-			}
-		}
-		public static bool AssignStaff(Ticket ticket, ulong staffID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				try
-				{
-					c.Open();
-					MySqlCommand update = new MySqlCommand(@"UPDATE tickets SET assigned_staff_id = @assigned_staff_id WHERE id = @id", c);
-					update.Parameters.AddWithValue("@assigned_staff_id", staffID);
-					update.Parameters.AddWithValue("@id", ticket.id);
-					update.Prepare();
-					return update.ExecuteNonQuery() > 0;
-				}
-				catch (MySqlException)
-				{
-					return false;
-				}
-
-			}
-		}
-		public static bool UnassignStaff(Ticket ticket)
-		{
-			return AssignStaff(ticket, 0);
-		}
-		public static StaffMember GetRandomActiveStaff(ulong currentStaffID)
-		{
-			List<StaffMember> staffMembers = GetActiveStaff(currentStaffID);
-			if (!staffMembers.Any())
-			{
-				return null;
-			}
-
-			return staffMembers[random.Next(staffMembers.Count)];
-		}
-
-		public static List<StaffMember> GetActiveStaff(ulong currentStaffID = 0)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE active = true AND user_id != @user_id", c);
-				selection.Parameters.AddWithValue("@user_id", currentStaffID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if staff exists in the database
-				if (!results.Read())
-				{
-					return new List<StaffMember>();
-				}
-
-				List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
-				while (results.Read())
-				{
-					staffMembers.Add(new StaffMember(results));
-				}
-				results.Close();
-
-				return staffMembers;
-			}
-		}
-
-		public static List<StaffMember> GetAllStaff(ulong currentStaffID = 0)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id != @user_id", c);
-				selection.Parameters.AddWithValue("@user_id", currentStaffID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if staff exist in the database
-				if (!results.Read())
-				{
-					return new List<StaffMember>();
-				}
-
-				List<StaffMember> staffMembers = new List<StaffMember> { new StaffMember(results) };
-				while (results.Read())
-				{
-					staffMembers.Add(new StaffMember(results));
-				}
-				results.Close();
-
-				return staffMembers;
-			}
-		}
-
-		public static bool IsStaff(ulong staffID)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
-				selection.Parameters.AddWithValue("@user_id", staffID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if ticket exists in the database
-				if (!results.Read())
-				{
-					return false;
-				}
-				results.Close();
-				return true;
-			}
-		}
-		public static bool TryGetStaff(ulong staffID, out StaffMember staffMember)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM staff WHERE user_id=@user_id", c);
-				selection.Parameters.AddWithValue("@user_id", staffID);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if ticket exists in the database
-				if (!results.Read())
-				{
-					staffMember = null;
-					return false;
-				}
-				staffMember = new StaffMember(results);
-				results.Close();
-				return true;
-			}
-		}
-
-		public static List<Message> GetAllMessages()
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages", c);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if messages exist in the database
-				if (!results.Read())
-				{
-					return new List<Message>();
-				}
-
-				List<Message> messages = new List<Message> { new Message(results) };
-				while (results.Read())
-				{
-					messages.Add(new Message(results));
-				}
-				results.Close();
-
-				return messages;
-			}
-		}
-
-		public static bool TryGetMessage(string identifier, out Message message)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				c.Open();
-				MySqlCommand selection = new MySqlCommand(@"SELECT * FROM messages WHERE identifier=@identifier", c);
-				selection.Parameters.AddWithValue("@identifier", identifier);
-				selection.Prepare();
-				MySqlDataReader results = selection.ExecuteReader();
-
-				// Check if ticket exists in the database
-				if (!results.Read())
-				{
-					message = null;
-					return false;
-				}
-				message = new Message(results);
-				results.Close();
-				return true;
-			}
-		}
-
-		public static bool AddMessage(string identifier, ulong userID, string message)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				try
-				{
-					c.Open();
-					MySqlCommand cmd = new MySqlCommand(@"INSERT INTO messages (identifier,user_id,message) VALUES (@identifier, @user_id, @message);", c);
-					cmd.Parameters.AddWithValue("@identifier", identifier);
-					cmd.Parameters.AddWithValue("@user_id", userID);
-					cmd.Parameters.AddWithValue("@message", message);
-					cmd.Prepare();
-					return cmd.ExecuteNonQuery() > 0;
-				}
-				catch (MySqlException)
-				{
-					return false;
-				}
-			}
-		}
-
-		public static bool RemoveMessage(string identifier)
-		{
-			using (MySqlConnection c = GetConnection())
-			{
-				try
-				{
-					c.Open();
-					MySqlCommand cmd = new MySqlCommand(@"DELETE FROM messages WHERE identifier=@identifier", c);
-					cmd.Parameters.AddWithValue("@identifier", identifier);
-					cmd.Prepare();
-					return cmd.ExecuteNonQuery() > 0;
-				}
-				catch (MySqlException)
-				{
-					return false;
-				}
-
-			}
-		}
-
-		public class Ticket
-		{
-			public uint id;
-			public DateTime createdTime;
-			public ulong creatorID;
-			public ulong assignedStaffID;
-			public string summary;
-			public ulong channelID;
-
-			public Ticket(MySqlDataReader reader)
-			{
-				this.id = reader.GetUInt32("id");
-				this.createdTime = reader.GetDateTime("created_time");
-				this.creatorID = reader.GetUInt64("creator_id");
-				this.assignedStaffID = reader.GetUInt64("assigned_staff_id");
-				this.summary = reader.GetString("summary");
-				this.channelID = reader.GetUInt64("channel_id");
-			}
-
-			public string FormattedCreatedTime()
-			{
-				return this.createdTime.ToString(Config.timestampFormat);
-			}
-		}
-		public class StaffMember
-		{
-			public ulong userID;
-			public string name;
-			public bool active;
-
-			public StaffMember(MySqlDataReader reader)
-			{
-				this.userID = reader.GetUInt64("user_id");
-				this.name = reader.GetString("name");
-				this.active = reader.GetBoolean("active");
-			}
-		}
-
-		public class Message
-		{
-			public string identifier;
-			public ulong userID;
-			public string message;
-
-			public Message(MySqlDataReader reader)
-			{
-				this.identifier = reader.GetString("identifier");
-				this.userID = reader.GetUInt64("user_id");
-				this.message = reader.GetString("message");
-			}
-		}
-	}
-}

SupportChild/EventHandler.cs

@@ -1,307 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.Threading.Tasks;
-using DSharpPlus;
-using DSharpPlus.CommandsNext;
-using DSharpPlus.CommandsNext.Attributes;
-using DSharpPlus.CommandsNext.Exceptions;
-using DSharpPlus.Entities;
-using DSharpPlus.EventArgs;
-using DSharpPlus.Exceptions;
-using Microsoft.Extensions.Logging;
-
-namespace SupportChild
-{
-	internal class EventHandler
-	{
-		private DiscordClient discordClient;
-
-		//DateTime for the end of the cooldown
-		private static Dictionary<ulong, DateTime> reactionTicketCooldowns = new Dictionary<ulong, DateTime>();
-
-		public EventHandler(DiscordClient client)
-		{
-			this.discordClient = client;
-		}
-
-		internal Task OnReady(DiscordClient client, ReadyEventArgs e)
-		{
-			discordClient.Logger.Log(LogLevel.Information, "Client is ready to process events.");
-
-			// Checking activity type
-			if (!Enum.TryParse(Config.presenceType, true, out ActivityType activityType))
-			{
-				Console.WriteLine("Presence type '" + Config.presenceType + "' invalid, using 'Playing' instead.");
-				activityType = ActivityType.Playing;
-			}
-
-			this.discordClient.UpdateStatusAsync(new DiscordActivity(Config.presenceText, activityType), UserStatus.Online);
-			return Task.CompletedTask;
-		}
-
-		internal Task OnGuildAvailable(DiscordClient client, GuildCreateEventArgs e)
-		{
-			discordClient.Logger.Log(LogLevel.Information, $"Guild available: {e.Guild.Name}");
-
-			IReadOnlyDictionary<ulong, DiscordRole> roles = e.Guild.Roles;
-
-			foreach ((ulong roleID, DiscordRole role) in roles)
-			{
-				discordClient.Logger.Log(LogLevel.Information, role.Name.PadRight(40, '.') + roleID);
-			}
-			return Task.CompletedTask;
-		}
-
-		internal Task OnClientError(DiscordClient client, ClientErrorEventArgs e)
-		{
-			discordClient.Logger.Log(LogLevel.Error, $"Exception occured: {e.Exception.GetType()}: {e.Exception}");
-
-			return Task.CompletedTask;
-		}
-
-		internal async Task OnMessageCreated(DiscordClient client, MessageCreateEventArgs e)
-		{
-			if (e.Author.IsBot)
-			{
-				return;
-			}
-
-			// Check if ticket exists in the database and ticket notifications are enabled
-			if (!Database.TryGetOpenTicket(e.Channel.Id, out Database.Ticket ticket) || !Config.ticketUpdatedNotifications)
-			{
-				return;
-			}
-
-			// Sends a DM to the assigned staff member if at least a day has gone by since the last message and the user sending the message isn't staff
-			IReadOnlyList<DiscordMessage> messages = await e.Channel.GetMessagesAsync(2);
-			if (messages.Count > 1 && messages[1].Timestamp < DateTimeOffset.UtcNow.AddDays(Config.ticketUpdatedNotificationDelay * -1) && !Database.IsStaff(e.Author.Id))
-			{
-				try
-				{
-					DiscordEmbed message = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = "A ticket you are assigned to has been updated: " + e.Channel.Mention
-					};
-
-					DiscordMember staffMember = await e.Guild.GetMemberAsync(ticket.assignedStaffID);
-					await staffMember.SendMessageAsync(message);
-				}
-				catch (NotFoundException) { }
-				catch (UnauthorizedException) { }
-			}
-		}
-
-		internal Task OnCommandError(CommandsNextExtension commandSystem, CommandErrorEventArgs e)
-		{
-			switch (e.Exception)
-			{
-				case CommandNotFoundException _:
-					return Task.CompletedTask;
-				case ChecksFailedException _:
-					{
-						foreach (CheckBaseAttribute attr in ((ChecksFailedException)e.Exception).FailedChecks)
-						{
-							DiscordEmbed error = new DiscordEmbedBuilder
-							{
-								Color = DiscordColor.Red,
-								Description = this.ParseFailedCheck(attr)
-							};
-							e.Context?.Channel?.SendMessageAsync(error);
-						}
-						return Task.CompletedTask;
-					}
-
-				default:
-					{
-						discordClient.Logger.Log(LogLevel.Error, $"Exception occured: {e.Exception.GetType()}: {e.Exception}");
-						DiscordEmbed error = new DiscordEmbedBuilder
-						{
-							Color = DiscordColor.Red,
-							Description = "Internal error occured, please report this to the developer."
-						};
-						e.Context?.Channel?.SendMessageAsync(error);
-						return Task.CompletedTask;
-					}
-			}
-		}
-
-		internal async Task OnReactionAdded(DiscordClient client, MessageReactionAddEventArgs e)
-		{
-			if (e.Message.Id != Config.reactionMessage) return;
-
-			DiscordGuild guild = e.Message.Channel.Guild;
-			DiscordMember member = await guild.GetMemberAsync(e.User.Id);
-
-			if (!Config.HasPermission(member, "new") || Database.IsBlacklisted(member.Id)) return;
-			if (reactionTicketCooldowns.ContainsKey(member.Id))
-			{
-				if (reactionTicketCooldowns[member.Id] > DateTime.Now) return; // cooldown has not expired
-				else reactionTicketCooldowns.Remove(member.Id); // cooldown exists but has expired, delete it
-			}
-
-
-			DiscordChannel category = guild.GetChannel(Config.ticketCategory);
-			DiscordChannel ticketChannel = await guild.CreateChannelAsync("ticket", ChannelType.Text, category);
-
-			if (ticketChannel == null) return;
-
-			ulong staffID = 0;
-			if (Config.randomAssignment)
-			{
-				staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
-			}
-
-			long id = Database.NewTicket(member.Id, staffID, ticketChannel.Id);
-			reactionTicketCooldowns.Add(member.Id, DateTime.Now.AddSeconds(10)); // add a cooldown which expires in 10 seconds
-			string ticketID = id.ToString("00000");
-
-			await ticketChannel.ModifyAsync(model => model.Name = "ticket-" + ticketID);
-			await ticketChannel.AddOverwriteAsync(member, Permissions.AccessChannels, Permissions.None);
-			await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
-
-			// Remove user's reaction
-			await e.Message.DeleteReactionAsync(e.Emoji, e.User);
-
-			// Refreshes the channel as changes were made to it above
-			ticketChannel = await SupportChild.GetClient().GetChannelAsync(ticketChannel.Id);
-
-			if (staffID != 0)
-			{
-				DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Ticket was randomly assigned to <@" + staffID + ">."
-				};
-				await ticketChannel.SendMessageAsync(assignmentMessage);
-
-				if (Config.assignmentNotifications)
-				{
-					DiscordEmbed message = new DiscordEmbedBuilder
-					{
-						Color = DiscordColor.Green,
-						Description = "You have been randomly assigned to a newly opened support ticket: " +
-									  ticketChannel.Mention
-					};
-
-					try
-					{
-						DiscordMember staffMember = await guild.GetMemberAsync(staffID);
-						await staffMember.SendMessageAsync(message);
-					}
-					catch (NotFoundException)
-					{
-					}
-					catch (UnauthorizedException)
-					{
-					}
-				}
-			}
-
-			// Log it if the log channel exists
-			DiscordChannel logChannel = guild.GetChannel(Config.logChannel);
-			if (logChannel != null)
-			{
-				DiscordEmbed logMessage = new DiscordEmbedBuilder
-				{
-					Color = DiscordColor.Green,
-					Description = "Ticket " + ticketChannel.Mention + " opened by " + member.Mention + ".\n",
-					Footer = new DiscordEmbedBuilder.EmbedFooter { Text = "Ticket " + ticketID }
-				};
-				await logChannel.SendMessageAsync(logMessage);
-			}
-		}
-
-		internal async Task OnMemberAdded(DiscordClient client, GuildMemberAddEventArgs e)
-		{
-			if (!Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
-			{
-				return;
-			}
-
-			foreach (Database.Ticket ticket in ownTickets)
-			{
-				try
-				{
-					DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
-					if (channel?.GuildId == e.Guild.Id)
-					{
-						await channel.AddOverwriteAsync(e.Member, Permissions.AccessChannels, Permissions.None);
-						DiscordEmbed message = new DiscordEmbedBuilder()
-							.WithColor(DiscordColor.Green)
-							.WithDescription("User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has rejoined the server, and has been re-added to the ticket.");
-						await channel.SendMessageAsync(message);
-					}
-				}
-				catch (Exception) { }
-			}
-		}
-
-		internal async Task OnMemberRemoved(DiscordClient client, Guild​Member​Remove​Event​Args e)
-		{
-			if (Database.TryGetOpenTickets(e.Member.Id, out List<Database.Ticket> ownTickets))
-			{
-				foreach (Database.Ticket ticket in ownTickets)
-				{
-					try
-					{
-						DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
-						if (channel?.GuildId == e.Guild.Id)
-						{
-							DiscordEmbed message = new DiscordEmbedBuilder()
-								.WithColor(DiscordColor.Red)
-								.WithDescription("User '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server.");
-							await channel.SendMessageAsync(message);
-						}
-					}
-					catch (Exception) { }
-				}
-			}
-
-			if (Database.TryGetAssignedTickets(e.Member.Id, out List<Database.Ticket> assignedTickets) && Config.logChannel != 0)
-			{
-				DiscordChannel logChannel = await client.GetChannelAsync(Config.logChannel);
-				if (logChannel != null)
-				{
-
-					foreach (Database.Ticket ticket in assignedTickets)
-					{
-						try
-						{
-							DiscordChannel channel = await client.GetChannelAsync(ticket.channelID);
-							if (channel?.GuildId == e.Guild.Id)
-							{
-								DiscordEmbed message = new DiscordEmbedBuilder()
-									.WithColor(DiscordColor.Red)
-									.WithDescription("Assigned staff member '" + e.Member.Username + "#" + e.Member.Discriminator + "' has left the server: <#" + channel.Id + ">");
-								await logChannel.SendMessageAsync(message);
-							}
-						}
-						catch (Exception) { }
-					}
-				}
-			}
-		}
-
-		private string ParseFailedCheck(CheckBaseAttribute attr)
-		{
-			switch (attr)
-			{
-				case CooldownAttribute _:
-					return "You cannot use do that so often!";
-				case RequireOwnerAttribute _:
-					return "Only the server owner can use that command!";
-				case RequirePermissionsAttribute _:
-					return "You don't have permission to do that!";
-				case RequireRolesAttribute _:
-					return "You do not have a required role!";
-				case RequireUserPermissionsAttribute _:
-					return "You don't have permission to do that!";
-				case RequireNsfwAttribute _:
-					return "This command can only be used in an NSFW channel!";
-				default:
-					return "Unknown Discord API error occured, please try again later.";
-			}
-		}
-	}
-}

SupportChild/Properties/Resources.Designer.cs

@@ -1,73 +0,0 @@
-//------------------------------------------------------------------------------
-// <auto-generated>
-//     This code was generated by a tool.
-//     Runtime Version:4.0.30319.42000
-//
-//     Changes to this file may cause incorrect behavior and will be lost if
-//     the code is regenerated.
-// </auto-generated>
-//------------------------------------------------------------------------------
-
-namespace SupportChild.Properties {
-    using System;
-    
-    
-    /// <summary>
-    ///   A strongly-typed resource class, for looking up localized strings, etc.
-    /// </summary>
-    // This class was auto-generated by the StronglyTypedResourceBuilder
-    // class via a tool like ResGen or Visual Studio.
-    // To add or remove a member, edit your .ResX file then rerun ResGen
-    // with the /str option, or rebuild your VS project.
-    [global::System.CodeDom.Compiler.GeneratedCodeAttribute("System.Resources.Tools.StronglyTypedResourceBuilder", "17.0.0.0")]
-    [global::System.Diagnostics.DebuggerNonUserCodeAttribute()]
-    [global::System.Runtime.CompilerServices.CompilerGeneratedAttribute()]
-    internal class Resources {
-        
-        private static global::System.Resources.ResourceManager resourceMan;
-        
-        private static global::System.Globalization.CultureInfo resourceCulture;
-        
-        [global::System.Diagnostics.CodeAnalysis.SuppressMessageAttribute("Microsoft.Performance", "CA1811:AvoidUncalledPrivateCode")]
-        internal Resources() {
-        }
-        
-        /// <summary>
-        ///   Returns the cached ResourceManager instance used by this class.
-        /// </summary>
-        [global::System.ComponentModel.EditorBrowsableAttribute(global::System.ComponentModel.EditorBrowsableState.Advanced)]
-        internal static global::System.Resources.ResourceManager ResourceManager {
-            get {
-                if (object.ReferenceEquals(resourceMan, null)) {
-                    global::System.Resources.ResourceManager temp = new global::System.Resources.ResourceManager("SupportChild.Properties.Resources", typeof(Resources).Assembly);
-                    resourceMan = temp;
-                }
-                return resourceMan;
-            }
-        }
-        
-        /// <summary>
-        ///   Overrides the current thread's CurrentUICulture property for all
-        ///   resource lookups using this strongly typed resource class.
-        /// </summary>
-        [global::System.ComponentModel.EditorBrowsableAttribute(global::System.ComponentModel.EditorBrowsableState.Advanced)]
-        internal static global::System.Globalization.CultureInfo Culture {
-            get {
-                return resourceCulture;
-            }
-            set {
-                resourceCulture = value;
-            }
-        }
-        
-        /// <summary>
-        ///   Looks up a localized resource of type System.Byte[].
-        /// </summary>
-        internal static byte[] default_config {
-            get {
-                object obj = ResourceManager.GetObject("default_config", resourceCulture);
-                return ((byte[])(obj));
-            }
-        }
-    }
-}

SupportChild/Properties/Resources.resx

@@ -1,123 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<root>
-  <!-- 
-    Microsoft ResX Schema 
-    
-    Version 2.0
-    
-    The primary goals of this format is to allow a simple XML format 
-    that is mostly human readable. The generation and parsing of the 
-    various data types are done through the TypeConverter classes 
-    associated with the data types.
-    
-    Example:
-    
-    ... ado.net/XML headers & schema ...
-    <resheader name="resmimetype">text/microsoft-resx</resheader>
-    <resheader name="version">2.0</resheader>
-    <resheader name="reader">System.Resources.ResXResourceReader, System.Windows.Forms, ...</resheader>
-    <resheader name="writer">System.Resources.ResXResourceWriter, System.Windows.Forms, ...</resheader>
-    <data name="Name1"><value>this is my long string</value><comment>this is a comment</comment></data>
-    <data name="Color1" type="System.Drawing.Color, System.Drawing">Blue</data>
-    <data name="Bitmap1" mimetype="application/x-microsoft.net.object.binary.base64">
-        <value>[base64 mime encoded serialized .NET Framework object]</value>
-    </data>
-    <data name="Icon1" type="System.Drawing.Icon, System.Drawing" mimetype="application/x-microsoft.net.object.bytearray.base64">
-        <value>[base64 mime encoded string representing a byte array form of the .NET Framework object]</value>
-        <comment>This is a comment</comment>
-    </data>
-                
-    There are any number of "resheader" rows that contain simple 
-    name/value pairs.
-    
-    Each data row contains a name, and value. The row also contains a 
-    type or mimetype. Type corresponds to a .NET class that support 
-    text/value conversion through the TypeConverter architecture. 
-    Classes that don't support this are serialized and stored with the 
-    mimetype set.
-    
-    The mimetype is used for serialized objects, and tells the 
-    ResXResourceReader how to depersist the object. This is currently not 
-    extensible. For a given mimetype the value must be set accordingly:
-    
-    Note - application/x-microsoft.net.object.binary.base64 is the format 
-    that the ResXResourceWriter will generate, however the reader can 
-    read any of the formats listed below.
-    
-    mimetype: application/x-microsoft.net.object.binary.base64
-    value   : The object must be serialized with 
-            : System.Runtime.Serialization.Formatters.Binary.BinaryFormatter
-            : and then encoded with base64 encoding.
-    
-    mimetype: application/x-microsoft.net.object.soap.base64
-    value   : The object must be serialized with 
-            : System.Runtime.Serialization.Formatters.Soap.SoapFormatter
-            : and then encoded with base64 encoding.
-    mimetype: application/x-microsoft.net.object.bytearray.base64
-    value   : The object must be serialized into a byte array 
-            : using a System.ComponentModel.TypeConverter
-            : and then encoded with base64 encoding.
-    -->
-  <xsd:schema id="root" xmlns="" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
-    <xsd:import namespace="http://www.w3.org/XML/1998/namespace" />
-    <xsd:element name="root" msdata:IsDataSet="true">
-      <xsd:complexType>
-        <xsd:choice maxOccurs="unbounded">
-          <xsd:element name="metadata">
-            <xsd:complexType>
-              <xsd:sequence>
-                <xsd:element name="value" type="xsd:string" minOccurs="0" />
-              </xsd:sequence>
-              <xsd:attribute name="name" use="required" type="xsd:string" />
-              <xsd:attribute name="type" type="xsd:string" />
-              <xsd:attribute name="mimetype" type="xsd:string" />
-              <xsd:attribute ref="xml:space" />
-            </xsd:complexType>
-          </xsd:element>
-          <xsd:element name="assembly">
-            <xsd:complexType>
-              <xsd:attribute name="alias" type="xsd:string" />
-              <xsd:attribute name="name" type="xsd:string" />
-            </xsd:complexType>
-          </xsd:element>
-          <xsd:element name="data">
-            <xsd:complexType>
-              <xsd:sequence>
-                <xsd:element name="value" type="xsd:string" minOccurs="0" msdata:Ordinal="1" />
-                <xsd:element name="comment" type="xsd:string" minOccurs="0" msdata:Ordinal="2" />
-              </xsd:sequence>
-              <xsd:attribute name="name" type="xsd:string" use="required" msdata:Ordinal="1" />
-              <xsd:attribute name="type" type="xsd:string" msdata:Ordinal="3" />
-              <xsd:attribute name="mimetype" type="xsd:string" msdata:Ordinal="4" />
-              <xsd:attribute ref="xml:space" />
-            </xsd:complexType>
-          </xsd:element>
-          <xsd:element name="resheader">
-            <xsd:complexType>
-              <xsd:sequence>
-                <xsd:element name="value" type="xsd:string" minOccurs="0" msdata:Ordinal="1" />
-              </xsd:sequence>
-              <xsd:attribute name="name" type="xsd:string" use="required" />
-            </xsd:complexType>
-          </xsd:element>
-        </xsd:choice>
-      </xsd:complexType>
-    </xsd:element>
-  </xsd:schema>
-  <resheader name="resmimetype">
-    <value>text/microsoft-resx</value>
-  </resheader>
-  <resheader name="version">
-    <value>2.0</value>
-  </resheader>
-  <resheader name="reader">
-    <value>System.Resources.ResXResourceReader, System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
-  </resheader>
-  <resheader name="writer">
-    <value>System.Resources.ResXResourceWriter, System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
-  </resheader>
-  <assembly alias="System.Windows.Forms" name="System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
-  <data name="default_config" type="System.Resources.ResXFileRef, System.Windows.Forms">
-    <value>..\default_config.yml;System.Byte[], mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</value>
-  </data>
-</root>

SupportChild/SupportChild.cs

@@ -1,163 +0,0 @@
-using System;
-using System.IO;
-using System.Reflection;
-using System.Threading.Tasks;
-using DSharpPlus;
-using DSharpPlus.CommandsNext;
-using Microsoft.Extensions.Logging;
-using SupportChild.Commands;
-
-namespace SupportChild
-{
-	internal class SupportChild
-	{
-		internal static SupportChild instance;
-
-		private DiscordClient discordClient = null;
-		private CommandsNextExtension commands = null;
-		private EventHandler eventHandler;
-
-		static void Main(string[] args)
-		{
-			new SupportChild().MainAsync().GetAwaiter().GetResult();
-		}
-
-		private async Task MainAsync()
-		{
-			instance = this;
-
-			Console.WriteLine("Starting SupportChild version " + GetVersion() + "...");
-			try
-			{
-				this.Reload();
-
-				// Block this task until the program is closed.
-				await Task.Delay(-1);
-			}
-			catch (Exception e)
-			{
-				Console.WriteLine("Fatal error:");
-				Console.WriteLine(e);
-				Console.ReadLine();
-			}
-		}
-
-		public static DiscordClient GetClient()
-		{
-			return instance.discordClient;
-		}
-
-		public static string GetVersion()
-		{
-			Version version = Assembly.GetEntryAssembly()?.GetName().Version;
-			return version?.Major + "." + version?.Minor + "." + version?.Build + (version?.Revision == 0 ? "" : "-" + (char)(64 + version?.Revision ?? 0));
-		}
-
-		public async void Reload()
-		{
-			if (this.discordClient != null)
-			{
-				await this.discordClient.DisconnectAsync();
-				this.discordClient.Dispose();
-				Console.WriteLine("Discord client disconnected.");
-			}
-
-			Console.WriteLine("Loading config \"" + Directory.GetCurrentDirectory() + Path.DirectorySeparatorChar + "config.yml\"");
-			Config.LoadConfig();
-
-			// Check if token is unset
-			if (Config.token == "<add-token-here>" || Config.token == "")
-			{
-				Console.WriteLine("You need to set your bot token in the config and start the bot again.");
-				throw new ArgumentException("Invalid Discord bot token");
-			}
-
-			// Database connection and setup
-			try
-			{
-				Console.WriteLine("Connecting to database... (" + Config.hostName + ":" + Config.port + ")");
-				Database.SetConnectionString(Config.hostName, Config.port, Config.database, Config.username, Config.password);
-				Database.SetupTables();
-			}
-			catch (Exception e)
-			{
-				Console.WriteLine("Could not set up database tables, please confirm connection settings, status of the server and permissions of MySQL user. Error: " + e);
-				throw;
-			}
-
-			Console.WriteLine("Setting up Discord client...");
-
-			// Checking log level
-			if (!Enum.TryParse(Config.logLevel, true, out LogLevel logLevel))
-			{
-				Console.WriteLine("Log level '" + Config.logLevel + "' invalid, using 'Information' instead.");
-				logLevel = LogLevel.Information;
-			}
-
-			// Setting up client configuration
-			DiscordConfiguration cfg = new DiscordConfiguration
-			{
-				Token = Config.token,
-				TokenType = TokenType.Bot,
-				MinimumLogLevel = logLevel,
-				AutoReconnect = true,
-				Intents = DiscordIntents.All
-			};
-
-			this.discordClient = new DiscordClient(cfg);
-
-			this.eventHandler = new EventHandler(this.discordClient);
-
-			Console.WriteLine("Hooking events...");
-			this.discordClient.Ready += this.eventHandler.OnReady;
-			this.discordClient.GuildAvailable += this.eventHandler.OnGuildAvailable;
-			this.discordClient.ClientErrored += this.eventHandler.OnClientError;
-			this.discordClient.MessageCreated += this.eventHandler.OnMessageCreated;
-			this.discordClient.GuildMemberAdded += this.eventHandler.OnMemberAdded;
-			this.discordClient.GuildMemberRemoved += this.eventHandler.OnMemberRemoved;
-			if (Config.reactionMessage != 0)
-			{
-				this.discordClient.MessageReactionAdded += this.eventHandler.OnReactionAdded;
-			}
-
-			Console.WriteLine("Registering commands...");
-			commands = discordClient.UseCommandsNext(new CommandsNextConfiguration
-			{
-				StringPrefixes = new[] { Config.prefix }
-			});
-
-			this.commands.RegisterCommands<AddCommand>();
-			this.commands.RegisterCommands<AddMessageCommand>();
-			this.commands.RegisterCommands<AddStaffCommand>();
-			this.commands.RegisterCommands<AssignCommand>();
-			this.commands.RegisterCommands<BlacklistCommand>();
-			this.commands.RegisterCommands<CloseCommand>();
-			this.commands.RegisterCommands<ListAssignedCommand>();
-			this.commands.RegisterCommands<ListCommand>();
-			this.commands.RegisterCommands<ListOldestCommand>();
-			this.commands.RegisterCommands<ListUnassignedCommand>();
-			this.commands.RegisterCommands<MoveCommand>();
-			this.commands.RegisterCommands<NewCommand>();
-			this.commands.RegisterCommands<RandomAssignCommand>();
-			this.commands.RegisterCommands<ReloadCommand>();
-			this.commands.RegisterCommands<RemoveMessageCommand>();
-			this.commands.RegisterCommands<RemoveStaffCommand>();
-			this.commands.RegisterCommands<SayCommand>();
-			this.commands.RegisterCommands<SetSummaryCommand>();
-			this.commands.RegisterCommands<SetTicketCommand>();
-			this.commands.RegisterCommands<StatusCommand>();
-			this.commands.RegisterCommands<SummaryCommand>();
-			this.commands.RegisterCommands<ToggleActiveCommand>();
-			this.commands.RegisterCommands<TranscriptCommand>();
-			this.commands.RegisterCommands<UnassignCommand>();
-			this.commands.RegisterCommands<UnblacklistCommand>();
-			this.commands.RegisterCommands<UnsetTicketCommand>();
-
-			Console.WriteLine("Hooking command events...");
-			this.commands.CommandErrored += this.eventHandler.OnCommandError;
-
-			Console.WriteLine("Connecting to Discord...");
-			await this.discordClient.ConnectAsync();
-		}
-	}
-}

SupportChild/SupportChild.csproj

@@ -1,60 +0,0 @@
-<Project Sdk="Microsoft.NET.Sdk">
-  
-    <PropertyGroup>
-    <OutputType>Exe</OutputType>
-    <TargetFramework>net5.0</TargetFramework>
-    <Version>1.1.0</Version>
-    <StartupObject>SupportChild.SupportChild</StartupObject>
-    <Authors>EmotionChild</Authors>
-    <Product />
-    <PackageProjectUrl>https://github.com/EmotionChild/SupportChild</PackageProjectUrl>
-    <RepositoryUrl>https://github.com/EmotionChild/SupportChild</RepositoryUrl>
-    <RepositoryType>Git</RepositoryType>
-    <PackageLicenseFile>LICENSE</PackageLicenseFile>
-    <PackageIconUrl></PackageIconUrl>
-    <Description>A Discord support bot build for the Ellie's Home Discord server</Description>
-    <AssemblyVersion>2.5.0.0</AssemblyVersion>
-    <FileVersion>2.5.0.0</FileVersion>
-    <NeutralLanguage>en</NeutralLanguage>
-  </PropertyGroup>
-  
-  <ItemGroup>
-    <PackageReference Include="DSharpPlus" Version="4.1.0" />
-    <PackageReference Include="DSharpPlus.CommandsNext" Version="4.1.0" />
-    <PackageReference Include="DSharpPlus.Interactivity" Version="4.1.0" />
-    <PackageReference Include="JsonExtensions" Version="1.2.0" />
-    <PackageReference Include="MiniRazor.CodeGen" Version="2.2.0" />
-    <PackageReference Include="MySql.Data" Version="8.0.28" />
-    <PackageReference Include="Newtonsoft.Json" Version="13.0.1" />
-    <PackageReference Include="Polly" Version="7.2.3" />
-    <PackageReference Include="Superpower" Version="3.0.0" />
-    <PackageReference Include="Tyrrrz.Extensions" Version="1.6.5" />
-    <PackageReference Include="YamlDotNet" Version="11.2.1" />
-  </ItemGroup>
-
-  <ItemGroup>
-    <Compile Update="Properties\Resources.Designer.cs">
-      <DesignTime>True</DesignTime>
-      <AutoGen>True</AutoGen>
-      <DependentUpon>Resources.resx</DependentUpon>
-    </Compile>
-  </ItemGroup>
-
-  <ItemGroup>
-    <EmbeddedResource Update="Properties\Resources.resx">
-      <Generator>ResXFileCodeGenerator</Generator>
-      <LastGenOutput>Resources.Designer.cs</LastGenOutput>
-    </EmbeddedResource>
-  </ItemGroup>
-
-  <ItemGroup>
-    <Folder Include="lib\" />
-  </ItemGroup>
-
-  <ItemGroup>
-    <Reference Include="DiscordChatExporter.Core">
-      <HintPath>lib\DiscordChatExporter.Core.dll</HintPath>
-    </Reference>
-  </ItemGroup>
-
-</Project>

SupportChild/Transcriber.cs

@@ -1,62 +0,0 @@
-using System.IO;
-using System.Threading.Tasks;
-
-using DiscordChatExporter.Core.Discord;
-using DiscordChatExporter.Core.Discord.Data;
-using DiscordChatExporter.Core.Exceptions;
-using DiscordChatExporter.Core.Exporting;
-using DiscordChatExporter.Core.Exporting.Filtering;
-using DiscordChatExporter.Core.Exporting.Partitioning;
-using DiscordChatExporter.Core.Utils.Extensions;
-
-namespace SupportChild
-{
-	internal static class Transcriber
-	{
-		internal static async Task ExecuteAsync(ulong channelID, uint ticketID)
-		{
-			DiscordClient discordClient = new DiscordClient(new AuthToken(AuthTokenKind.Bot, Config.token));
-			ChannelExporter Exporter = new ChannelExporter(discordClient);
-
-			if (!Directory.Exists("./transcripts"))
-			{
-				Directory.CreateDirectory("./transcripts");
-			}
-
-			string dateFormat = "yyyy-MMM-dd HH:mm";
-
-			// Configure settings
-			if (Config.timestampFormat != "")
-				dateFormat = Config.timestampFormat;
-
-			Channel channel = await discordClient.GetChannelAsync(new Snowflake(channelID));
-			Guild guild = await discordClient.GetGuildAsync(channel.GuildId);
-
-			ExportRequest request = new ExportRequest(
-				guild: guild,
-				channel: channel,
-				outputPath: GetPath(ticketID),
-				format: ExportFormat.HtmlDark,
-				after: null,
-				before: null,
-				partitionLimit: PartitionLimit.Null,
-				messageFilter: MessageFilter.Null,
-				shouldDownloadMedia: false,
-				shouldReuseMedia: false,
-				dateFormat: dateFormat
-			);
-
-			await Exporter.ExportChannelAsync(request);
-		}
-
-		internal static string GetPath(uint ticketNumber)
-		{
-			return "./transcripts/" + GetFilename(ticketNumber);
-		}
-
-		internal static string GetFilename(uint ticketNumber)
-		{
-			return "ticket-" + ticketNumber.ToString("00000") + ".html";
-		}
-	}
-}

SupportChild/Utilities.cs

@@ -1,71 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.Security.Cryptography;
-using DSharpPlus.Entities;
-
-namespace SupportChild
-{
-	public static class Utilities
-	{
-		public static List<T> RandomizeList<T>(List<T> list)
-		{
-			RNGCryptoServiceProvider provider = new RNGCryptoServiceProvider();
-			int n = list.Count;
-			while (n > 1)
-			{
-				byte[] box = new byte[1];
-				do provider.GetBytes(box);
-				while (!(box[0] < n * (Byte.MaxValue / n)));
-				int k = (box[0] % n);
-				n--;
-				T value = list[k];
-				list[k] = list[n];
-				list[n] = value;
-			}
-
-			return list;
-		}
-
-		public static string[] ParseIDs(string args)
-		{
-			if (string.IsNullOrEmpty(args))
-			{
-				return new string[0];
-			}
-			return args.Trim().Replace("<@!", "").Replace("<@", "").Replace(">", "").Split();
-		}
-
-		public static LinkedList<string> ParseListIntoMessages(List<string> listItems)
-		{
-			LinkedList<string> messages = new LinkedList<string>();
-
-			foreach (string listItem in listItems)
-			{
-				if (messages.Last?.Value?.Length + listItem?.Length < 2048)
-				{
-					messages.Last.Value += listItem;
-				}
-				else
-				{
-					messages.AddLast(listItem);
-				}
-			}
-
-			return messages;
-		}
-
-		public static DiscordRole GetRoleByName(DiscordGuild guild, string Name)
-		{
-			Name = Name.Trim().ToLower();
-			foreach (DiscordRole role in guild.Roles.Values)
-			{
-				if (role.Name.ToLower().StartsWith(Name))
-				{
-					return role;
-				}
-			}
-
-			return null;
-		}
-	}
-}

SupportChild/default_config.yml

@@ -1,84 +0,0 @@
-bot:
-    # Bot token.
-    token: "<add-token-here>"
-    # Command prefix.
-    prefix: "+"
-    # Channel where ticket logs are posted (recommended)
-    log-channel: 000000000000000000
-    # Category where the ticket will be created, it will have the same permissions of that ticket plus read permissions for the user opening the ticket (recommended)
-    ticket-category: 000000000000000000
-    # A message which will open new tickets when users react to it (optional)
-    reaction-message: 000000000000000000
-    # Message posted when a ticket is opened.
-    welcome-message: "Please describe your issue below, and include all information needed for us to help you."
-    # Decides what messages are shown in console
-    # Possible values are: Critical, Error, Warning, Information, Debug.
-    console-log-level: "Information"
-    # Format for timestamps in transcripts and google sheets if used
-    timestamp-format: "yyyy-MM-dd HH:mm"
-    # Whether or not staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
-    random-assignment: true
-    # If set to true the rasssign command will include staff members set as inactive if a specific role is specified in the command.
-    # This can be useful if you have admins set as inactive to not automatically recieve tickets and then have moderators elevate tickets when needed.
-    random-assign-role-override: true
-    # Sets the type of activity for the bot to display in its presence status
-    # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing
-    presence-type: "ListeningTo"
-    # Sets the activity text shown in the bot's status
-    presence-text: "+new"
-
-notifications:
-    # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time
-    # Other staff members and bots do not trigger this.
-    ticket-updated: true
-    # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days.
-    ticket-updated-delay: 0.5
-    # Notifies staff when they are assigned to tickets
-    assignment: true
-    # Notifies the user opening the ticket that their ticket was closed and includes the transcript
-    closing: true
-
-database:
-    # Address and port of the mysql server
-    address: "127.0.0.1"
-    port: 3306
-    # Name of the database to use
-    name: "supportbot"
-    # Username and password for authentication
-    user: ""
-    password: ""
-
-# Set up which roles are allowed to use different commands.
-# Example:
-#   new: [ 000000000000000000, 111111111111111111 ]
-# They are grouped into suggested command groups below for first time setup.
-permissions:
-    # Public commands
-    close: []
-    list: []
-    new: []
-    say: []
-    status: []
-    summary: []
-    transcript: []
-    # Moderator commands
-    add: []
-    addmessage: []
-    assign: []
-    blacklist: []
-    listassigned: []
-    listoldest: []
-    listunassigned: []
-    move: []
-    rassign: []
-    removemessage: []
-    setsummary: []
-    toggleactive: []
-    unassign: []
-    unblacklist: []
-    # Admin commands
-    addstaff: []
-    reload: []
-    removestaff: []
-    setticket: []
-    unsetticket: []

Transcriber.cs

@@ -0,0 +1,139 @@
+using System;
+using System.IO;
+using System.IO.Compression;
+using System.Threading.Tasks;
+
+using DiscordChatExporter.Core.Discord;
+using DiscordChatExporter.Core.Discord.Data;
+using DiscordChatExporter.Core.Exporting;
+using DiscordChatExporter.Core.Exporting.Filtering;
+using DiscordChatExporter.Core.Exporting.Partitioning;
+
+namespace SupportChild;
+
+internal static class Transcriber
+{
+    internal static async Task ExecuteAsync(ulong channelID, uint ticketID)
+    {
+        DiscordClient discordClient = new DiscordClient(Config.token);
+        ChannelExporter exporter = new ChannelExporter(discordClient);
+
+        string htmlPath = GetHtmlPath(ticketID);
+        string zipPath = GetZipPath(ticketID);
+        string assetDirPath = GetAssetDirPath(ticketID);
+
+        string assetDirName = GetAssetDirName(ticketID);
+        string htmlFilename = GetHTMLFilename(ticketID);
+
+        if (File.Exists(htmlPath))
+        {
+            File.Delete(htmlPath);
+        }
+
+        if (File.Exists(zipPath))
+        {
+            File.Delete(zipPath);
+        }
+
+        if (Directory.Exists(assetDirPath))
+        {
+            Directory.Delete(assetDirPath, true);
+        }
+
+        Channel channel = await discordClient.GetChannelAsync(new Snowflake(channelID));
+        Guild guild = await discordClient.GetGuildAsync(channel.GuildId);
+
+        ExportRequest request = new(
+            guild,
+            channel,
+            htmlPath,
+            assetDirPath,
+            ExportFormat.HtmlDark,
+            null,
+            null,
+            PartitionLimit.Null,
+            MessageFilter.Null,
+            true,
+            true,
+            true,
+            "en-SE",
+            true
+        );
+
+        await exporter.ExportChannelAsync(request);
+
+        string[] assetFiles;
+        try
+        {
+            assetFiles = Directory.GetFiles(assetDirPath);
+        }
+        catch (Exception)
+        {
+            assetFiles = [];
+        }
+
+        if (assetFiles.Length > 0)
+        {
+            using (ZipArchive zip = ZipFile.Open(zipPath, ZipArchiveMode.Create))
+            {
+                zip.CreateEntryFromFile(htmlPath, htmlFilename, CompressionLevel.SmallestSize);
+                foreach (string assetFile in assetFiles)
+                {
+                    zip.CreateEntryFromFile(assetFile, assetDirName + "/" + Path.GetFileName(assetFile), CompressionLevel.SmallestSize);
+                }
+            }
+
+            Directory.Delete(assetDirPath, true);
+        }
+    }
+
+    private static string GetTranscriptDir()
+    {
+        string transcriptDir = "./transcripts";
+        if (!string.IsNullOrEmpty(SupportChild.commandLineArgs.transcriptDir))
+        {
+            transcriptDir = SupportChild.commandLineArgs.transcriptDir;
+        }
+        else if (!string.IsNullOrEmpty(Config.transcriptDir))
+        {
+            transcriptDir = Config.transcriptDir;
+        }
+
+        if (!Directory.Exists(transcriptDir))
+        {
+            Directory.CreateDirectory(transcriptDir);
+        }
+
+        return transcriptDir;
+    }
+
+    internal static string GetHtmlPath(uint ticketNumber)
+    {
+        return GetTranscriptDir() + "/" + GetHTMLFilename(ticketNumber);
+    }
+
+    internal static string GetZipPath(uint ticketNumber)
+    {
+        return GetTranscriptDir() + "/" + GetZipFilename(ticketNumber);
+    }
+
+    internal static string GetAssetDirPath(uint ticketNumber)
+    {
+        return GetTranscriptDir() + "/" + GetAssetDirName(ticketNumber);
+    }
+
+    internal static string GetAssetDirName(uint ticketNumber)
+    {
+        return "ticket-" + ticketNumber.ToString("00000") + "-assets";
+    }
+
+    internal static string GetHTMLFilename(uint ticketNumber)
+    {
+        return "ticket-" + ticketNumber.ToString("00000") + ".html";
+    }
+
+    internal static string GetZipFilename(uint ticketNumber)
+    {
+        return "ticket-" + ticketNumber.ToString("00000") + ".zip";
+    }
+}

Utilities.cs

@@ -0,0 +1,203 @@
+using System;
+using System.Collections.Generic;
+using System.Globalization;
+using System.IO;
+using System.Linq;
+using System.Reflection;
+using System.Threading.Tasks;
+using DSharpPlus.Entities;
+
+namespace SupportChild;
+
+public static class Extensions
+{
+    public static bool ContainsAny(this string haystack, params string[] needles)
+    {
+        return needles.Any(haystack.Contains);
+    }
+
+    public static bool ContainsAny(this string haystack, params char[] needles)
+    {
+        return needles.Any(haystack.Contains);
+    }
+}
+
+public static class Utilities
+{
+    private static readonly Random rng = new Random();
+
+    public class File(string fileName, Stream contents)
+    {
+        public string fileName = fileName;
+        public Stream contents = contents;
+    }
+
+    public static void Shuffle<T>(this IList<T> list)
+    {
+        int n = list.Count;
+        while (n > 1)
+        {
+            n--;
+            int k = rng.Next(n + 1);
+            (list[k], list[n]) = (list[n], list[k]);
+        }
+    }
+
+    public static LinkedList<string> ParseListIntoMessages(List<string> listItems)
+    {
+        LinkedList<string> messages = new LinkedList<string>();
+
+        foreach (string listItem in listItems)
+        {
+            if (messages.Last?.Value?.Length + listItem?.Length < 2048)
+            {
+                messages.Last.Value += listItem;
+            }
+            else
+            {
+                messages.AddLast(listItem);
+            }
+        }
+
+        return messages;
+    }
+
+    public static async Task<List<Database.Category>> GetVerifiedCategories()
+    {
+        List<Database.Category> verifiedCategories = new List<Database.Category>();
+        foreach (Database.Category category in Database.GetAllCategories())
+        {
+            DiscordChannel channel = null;
+            try
+            {
+                channel = await SupportChild.client.GetChannelAsync(category.id);
+            }
+            catch (Exception) { /*ignored*/ }
+
+            if (channel != null)
+            {
+                verifiedCategories.Add(category);
+            }
+            else
+            {
+                Logger.Warn("Category '" + category.name + "' (" + category.id + ") no longer exists! Ignoring...");
+            }
+        }
+        return verifiedCategories;
+    }
+
+    public static string ReadManifestData(string embeddedFileName)
+    {
+        Assembly assembly = Assembly.GetExecutingAssembly();
+        string resourceName = assembly.GetManifestResourceNames().First(s => s.EndsWith(embeddedFileName, StringComparison.CurrentCultureIgnoreCase));
+
+        using Stream stream = assembly.GetManifestResourceStream(resourceName);
+        if (stream == null)
+        {
+            throw new InvalidOperationException("Could not load manifest resource stream.");
+        }
+
+        using StreamReader reader = new StreamReader(stream);
+        return reader.ReadToEnd();
+    }
+
+    public static DiscordColor StringToColor(string color)
+    {
+        switch (color.ToLower(CultureInfo.InvariantCulture))
+        {
+            case "black":
+                return DiscordColor.Black;
+            case "white":
+                return DiscordColor.White;
+            case "gray":
+                return DiscordColor.Gray;
+            case "darkgray":
+                return DiscordColor.DarkGray;
+            case "lightgray":
+                return DiscordColor.LightGray;
+            case "verydarkgray":
+                return DiscordColor.VeryDarkGray;
+            case "blurple":
+                return DiscordColor.Blurple;
+            case "grayple":
+                return DiscordColor.Grayple;
+            case "darkbutnotblack":
+                return DiscordColor.DarkButNotBlack;
+            case "notquiteblack":
+                return DiscordColor.NotQuiteBlack;
+            case "red":
+                return DiscordColor.Red;
+            case "darkred":
+                return DiscordColor.DarkRed;
+            case "green":
+                return DiscordColor.Green;
+            case "darkgreen":
+                return DiscordColor.DarkGreen;
+            case "blue":
+                return DiscordColor.Blue;
+            case "darkblue":
+                return DiscordColor.DarkBlue;
+            case "yellow":
+                return DiscordColor.Yellow;
+            case "cyan":
+                return DiscordColor.Cyan;
+            case "magenta":
+                return DiscordColor.Magenta;
+            case "teal":
+                return DiscordColor.Teal;
+            case "aquamarine":
+                return DiscordColor.Aquamarine;
+            case "gold":
+                return DiscordColor.Gold;
+            case "goldenrod":
+                return DiscordColor.Goldenrod;
+            case "azure":
+                return DiscordColor.Azure;
+            case "rose":
+                return DiscordColor.Rose;
+            case "springgreen":
+                return DiscordColor.SpringGreen;
+            case "chartreuse":
+                return DiscordColor.Chartreuse;
+            case "orange":
+                return DiscordColor.Orange;
+            case "purple":
+                return DiscordColor.Purple;
+            case "violet":
+                return DiscordColor.Violet;
+            case "brown":
+                return DiscordColor.Brown;
+            case "hotpink":
+                return DiscordColor.HotPink;
+            case "lilac":
+                return DiscordColor.Lilac;
+            case "cornflowerblue":
+                return DiscordColor.CornflowerBlue;
+            case "midnightblue":
+                return DiscordColor.MidnightBlue;
+            case "wheat":
+                return DiscordColor.Wheat;
+            case "indianred":
+                return DiscordColor.IndianRed;
+            case "turquoise":
+                return DiscordColor.Turquoise;
+            case "sapgreen":
+                return DiscordColor.SapGreen;
+            case "phthaloblue":
+                return DiscordColor.PhthaloBlue;
+            case "phthalogreen":
+                return DiscordColor.PhthaloGreen;
+            case "sienna":
+                return DiscordColor.Sienna;
+            default:
+                try
+                {
+                    return new DiscordColor(color);
+                }
+                catch (Exception)
+                {
+                    return DiscordColor.None;
+                }
+        }
+    }
+}

default_config.yml

@@ -0,0 +1,80 @@
+bot:
+    # Bot token.
+    token: "<add-token-here>"
+
+    # Channel where ticket logs are posted (recommended).
+    log-channel: 000000000000000000
+
+    # Message posted when a ticket is opened.
+    welcome-message: "Please describe your issue below, and include all information needed for us to take action."
+
+    # Decides what messages are shown in console.
+    # Possible values are: Critical, Error, Warning, Information, Debug.
+    console-log-level: "Information"
+
+    # One of the following: LongDate, LongDateTime, LongTime, RelativeTime, ShortDate, ShortDateTime, ShortTime.
+    # More info: https://dsharpplus.github.io/api/DSharpPlus.TimestampFormat.html
+    timestamp-format: "RelativeTime"
+
+    # Whether staff members should be randomly assigned tickets when they are made. Individual staff members can opt out using the toggleactive command.
+    random-assignment: true
+
+    # If set to true the rassign command will include staff members set as inactive if a specific role is specified in the command.
+    # This can be useful if you have admins set as inactive to not automatically receive tickets and then have moderators elevate tickets when needed.
+    random-assign-role-override: true
+
+    # Sets the type of activity for the bot to display in its presence status.
+    # Possible values are: Playing, Streaming, ListeningTo, Watching, Competing, Custom.
+    presence-type: "ListeningTo"
+
+    # Sets the activity text shown in the bot's status
+    presence-text: "/new"
+
+    # Set to true if you want the /new command to show a selection box instead of a series of buttons.
+    new-command-uses-selector: false
+
+    # Number of tickets a single user can have open at a time, staff members are excluded from this.
+    ticket-limit: 5
+
+    # Pins the first message in a ticket to allow for quick navigation to the top in large tickets.
+    pin-first-message: true
+
+    # Ticket transcript location, can be overridden using command line arguments.
+    transcript-dir: "./transcripts"
+
+notifications:
+    # Notifies the assigned staff member when a new message is posted in a ticket if the ticket has been silent for a configurable amount of time.
+    # Other staff members and bots do not trigger this.
+    ticket-updated: true
+
+    # The above notification will only be sent if the ticket has been silent for more than this amount of days. Default is 0.5 days.
+    ticket-updated-delay: 0.5
+
+    # Notifies staff when they are assigned to tickets.
+    assignment: true
+
+    # Notifies the user opening the ticket that their ticket was closed and includes the transcript.
+    closing: true
+
+interviews:
+    # Enable the interview system. You must set up interview templates before you can start using it.
+    # Any existing interviews can still be completed while interviews are disabled, but new ones will not be created.
+    enabled: true
+
+    # Whether to delete the interview question and answer messages after an interview summary is posted.
+    delete-messages-after-summary: true
+
+    # Whether to delete the interview question and answer messages after an interview ends without a summary.
+    delete-messages-after-no-summary: true
+
+database:
+    # Address and port of the mysql server.
+    address: "127.0.0.1"
+    port: 3306
+
+    # Name of the database to use.
+    name: "supportchild"
+
+    # Username and password for authentication.
+    user: ""
+    password: ""

docs/Commands.md

@@ -0,0 +1,41 @@
+# Commands
+These are all the commands you can use with the bot. Remember to set up your command permissions after you start the bot up, otherwise everyone will be able to use all commands.
+
+| Command                                | Description                                                                                                                               |
+|----------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------|
+| `/add <user>`                          | Add a user to the ticket.                                                                                                                 |
+| `/addcategory <title> <category>`      | Adds a category for users to open tickets in. The title is what will be used on buttons and in selection menus.                           |
+| `/addmessage <identifier> <message>`   | Adds a new message for the `/say` command. The identifier is the word used in the say command and the message is what the bot prints.     |
+| `/addstaff <user>`                     | Registers a user as a staff member for ticket assignment.                                                                                 |
+| `/assign (user)`                       | Assigns a ticket to a staff member. Assigns to self if no mention or id is provided.                                                      |
+| `/blacklist <user>`                    | Blocks a user from opening tickets.                                                                                                       |
+| `/close`                               | Closes a ticket channel. The ticket transcript is optionally sent to the ticket creator.                                                  |
+| `/createbuttonpanel`                   | Creates a panel of buttons for users to open tickets with, one for each saved category.                                                   |
+| `/createselectionbox (placeholder)`    | Creates a selection menu for users to open tickets with. Placeholder is the text shown on the selection menu before anything is selected. |
+| `/interview restart`                   | Restarts the interview in the current channel. It will use a new template if one is available.                                            |
+| `/interview stop`                      | Stops the ongoing interview in this channel.                                                                                              |
+| `/interviewtemplate get <category>`    | Get the json interview template for a specific category. A basic one will be returned if one doesn't exist.                               |
+| `/interviewtemplate set <template>`    | Set the interview template for a category. The category is specified by the ID in the template file.                                      |
+| `/interviewtemplate delete <category>` | Deletes the interview template for a category.                                                                                            |
+| `/list (user)`                         | Lists a user's open and closed tickets.                                                                                                   |
+| `/listassigned (user)`                 | Lists all of a staff member's assigned tickets.                                                                                           |
+| `/listinvalid`                         | Lists tickets which channels have been deleted or the creator has left the server.                                                        |
+| `/listopen`                            | Lists a number of the oldest still open tickets, default is 20. Only shows tickets the user has access to read.                           |
+| `/listunassigned`                      | Lists all unassigned tickets. Only shows tickets the user has access to read.                                                             |
+| `/move <category>`                     | Moves a ticket to a specific category by partial name.                                                                                    |
+| `/new`                                 | Opens a new ticket channel.                                                                                                               |
+| `/rassign (role)`                      | Randomly assigns a ticket to an active staff member. If a role is provided only staff members with that role are considered.              |
+| `/removecategory <category>`           | Removes a category from the bot.                                                                                                          |
+| `/removemessage <identifier>`          | Removes message from the database.                                                                                                        |
+| `/removestaff <user>`                  | Removes a user from staff.                                                                                                                |
+| `/say (identifier)`                    | Prints a message with information from staff. Use with no arguments to list identifiers.                                                  |
+| `/setsummary <summary>`                | Sets a summary for a ticket which can be viewed using the `/summary` command.                                                             |
+| `/status`                              | Shows a status message about the bot with info such as number of tickets and which version is running.                                    |
+| `/summary`                             | Shows some information about a ticket and its summary if set.                                                                             |
+| `/toggleactive (user)`                 | Toggles whether a staff member counts as active or not when automatic assigning occurs.                                                   |
+| `/transcript (ticket id)`              | Generates a ticket transcript as an html file.                                                                                            |
+| `/unassign`                            | Unassigns a ticket from the currently assigned staff member.                                                                              |
+| `/unblacklist <user>`                  | Un-blacklists users from opening tickets.                                                                                                 |
+| `/admin reload`                        | Reloads the config.                                                                                                                       |
+| `/admin setticket (channel)`           | Makes the current channel a ticket. WARNING: Anyone will be able to delete the channel using /close.                                      |
+| `/admin unsetticket (ticket id)`       | Deletes a ticket from the ticket system without deleting the Discord channel.                                                             |

docs/InterviewTemplates.md

@@ -0,0 +1,292 @@
+# Writing Interview Templates
+
+The bot can automatically interview users when they open a ticket. These interviews are defined in interview templates. 
+The templates each apply to a single ticket category so you can have different interviews depending on the type of ticket.
+
+## Interview Template Commands
+
+Whether you already have a template or not the first step is always to use the `/interviewtemplate get <category>` command on the 
+ticket category you want to edit. If you haven't yet, use the `/addcategory` command on the category to register it with the bot.
+
+The bot will reply with a JSON template file which you can edit and upload using the `/interviewtemplate set` command.
+
+You can also delete an interview template using the `/interviewtemplate delete` command.
+
+## Writing Your First Interview Template
+
+Use the get command to get a default template for the ticket category you want to edit:
+```
+/interviewtemplate get <category>
+```
+
+The bot will reply with a JSON template file for you to edit using your preferred text editor.
+
+**Note:** It is highly recommended to use integrated template validation in your text editor, see below.
+
+When you are done editing it you can upload it to the bot using the set command:
+```
+/interviewtemplate set <category>
+```
+
+The bot will check that your template is correctly formatted and provide feedback if it is not.
+
+## Automatic Template Validation and Suggestions in Text Editors
+
+It is highly recommended to use the interview template JSON schema to get live validation of your template while you write it:
+
+### Guides for Different Editors:
+
+<details>
+
+<summary>VS Code</summary>
+
+1. Go to `File->Preferences->Settings`.
+2. Search for `json schema`.
+3. Click `Edit in settings.json` on the schema setting.
+4. Set the `json.schemas` property to the following to automatically validate template files:
+```json
+{
+    "json.schemas":
+    [
+        {
+            "fileMatch":
+            [
+                "interview-template*.json"
+            ],
+            "url": "https://toastielab.dev/Emotions-stuff/SupportChild/raw/branch/main/Interviews/interview_template.schema.json"
+        }
+    ]
+}
+```
+5. Open an interview template, you should now get suggestions for things like message types and color names, and error highlighting for any invalid sections.
+
+</details>
+
+<details>
+
+<summary>Jetbrains Editors</summary>
+
+1. Go to `File->Settings->Languages & Frameworks->Schemas->JSON Schema Mapping`.
+2. Add a new schema with the following URL: `https://toastielab.dev/Emotions-stuff/SupportChild/raw/branch/main/Interviews/interview_template.schema.json`.
+3. Restart your editor and all interview templates should now automatically be set to the correct schema in the bottom right of the window.
+
+</details>
+
+## Interview Template Format
+
+This section lists all the properties that can be used in an interview template.
+If you have set up your editor as suggested above it will handle a lot of this for you automatically.
+
+Here is a simple example of an interview asking a user for their favourite colour out of the different button colours:
+```json
+{
+  "category-id": "1006863882301755503",
+  "interview":
+  {
+    "message": "What is your favourite colour?",
+    "message-type": "BUTTONS",
+    "color": "BLUE",
+    "summary-field": "Favourite colour",
+    "steps":
+    {
+      "Blue":
+      {
+        "message": "Summary",
+        "message-type": "END_WITH_SUMMARY",
+        "color": "BLUE",
+        "button-style": "PRIMARY",
+        "steps": {}
+      },
+      "Gray":
+      {
+        "message": "Summary",
+        "message-type": "END_WITH_SUMMARY",
+        "color": "GRAY",
+        "button-style": "SECONDARY",
+        "steps": {}
+      },
+      "Green":
+      {
+        "message": "Summary",
+        "message-type": "END_WITH_SUMMARY",
+        "color": "GREEN",
+        "button-style": "SUCCESS",
+        "steps": {}
+      },
+      "Red":
+      {
+        "message": "Summary",
+        "message-type": "END_WITH_SUMMARY",
+        "color": "RED",
+        "button-style": "DANGER",
+        "steps": {}
+      }
+    }
+  }
+}
+```
+
+### Template Root
+
+| Property&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; | Required | Description                                                                                                                          |
+|----------------------------------------------------------------------------|----------|--------------------------------------------------------------------------------------------------------------------------------------|
+| `category-id`                                                              | Yes      | The id of the category this template applies to. You can change this and re-upload the template to apply it to a different category. |
+| `interview`                                                                | Yes      | Contains the interview conversation tree, starting with one interview step which branches into many.                                 |
+
+### Interview Paths
+
+<!-- This is an HTML table to allow for markdown formatting inside -->
+<table>
+  <tbody>
+    <tr>
+      <th>Property&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</th>
+      <th>Required</th>
+      <th>Type</th>
+      <th>Description</th>
+    </tr>
+    <tr>
+      <td>
+<!-- For whatever reason there must be an empty row here -->
+
+`message`
+      </td>
+      <td>Yes</td>
+      <td>String</td>
+      <td>
+The text in the embed message that will be sent to the user when they reach this step.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`message-type`
+      </td>
+      <td>Yes</td>
+      <td>String</td>
+      <td>
+The type of message, decides what the bot will do when the user gets to this step. See the list of message types below for more info.
+
+<!-- For whatever reason this tag cannot be indented -->
+</td>
+    </tr>
+    <tr>
+      <td>
+<!-- For whatever reason there must be an empty row here -->
+
+`color`
+      </td>
+      <td>Yes</td>
+      <td>String</td>
+      <td>
+
+Colour of the message embed. You can either enter a colour name or a hexadecimal RGB value.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`steps`
+      </td>
+      <td>No</td>
+      <td>Steps</td>
+      <td>
+One or more interview steps. The name of the step is used as a regex match against the user's answer,
+except for selection boxes and buttons where each step becomes a button or selection option.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`heading`
+      </td>
+      <td>No</td>
+      <td>String</td>
+      <td>
+The title of the embed message.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`summary-field`
+      </td>
+      <td>No</td>
+      <td>String</td>
+      <td>
+When an interview ends all previous answers with this property will be put in a summary.
+If this property is not specified the answer will not be shown in the summary.
+The value of this property is the name which will be displayed next to the answer in the summary.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`button-style`
+      </td>
+      <td>No</td>
+      <td>String</td>
+      <td>
+The style of this step's button. Requires that the parent step is a `BUTTONS` step.
+Must be one of the following:
+- `PRIMARY`
+- `SECONDARY`
+- `SUCCESS`
+- `DANGER`
+
+Default style is `SECONDARY`.
+
+![Button Example](./img/buttonExample.png)
+      </td>
+    </tr>
+    <tr>
+      <td>
+`selector-description`
+      </td>
+      <td>No</td>
+      <td>String</td>
+      <td>
+Description for this option in the parent step's selection box. Requires that the parent step is a `TEXT_SELECTOR`.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`selector-placeholder`
+      </td>
+      <td>No</td>
+      <td>String</td>
+      <td>
+The placeholder text shown before a value is selected in the selection box. Requires that this step is a `TEXT_SELECTOR`.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`max-length`
+      </td>
+      <td>No</td>
+      <td>Number</td>
+      <td>
+The maximum length of the user's response message. Requires that this step is a `TEXT_INPUT`.
+      </td>
+    </tr>
+    <tr>
+      <td>
+`min-length`
+      </td>
+      <td>No</td>
+      <td>Number</td>
+      <td>
+The minimum length of the user's response message. Requires that this step is a `TEXT_INPUT`.
+      </td>
+    </tr>
+  </tbody>
+</table>
+
+### Message Types
+
+| Message Type           | Description                                                                                                                              |
+|------------------------|------------------------------------------------------------------------------------------------------------------------------------------|
+| `ERROR`                | Sends an error message but does not stop the interview. The interview remains on the same step as before allowing the user to try again. |
+| `END_WITH_SUMMARY`     | End the interview and create a summary of the answers.                                                                                   |
+| `END_WITHOUT_SUMMARY`  | End the interview with a simple message without a summary.                                                                               |
+| `BUTTONS`              | Creates a message with one button per child step where the button text is the name of the child step.                                    |
+| `TEXT_SELECTOR`        | Creates a selection box with one option per child step where the option text is the name of the child step.                              |
+| `USER_SELECTOR`        | Creates a selection box where the user can select a user from the Discord server. The value used for the summary is the user's mention.  |
+| `ROLE_SELECTOR`        | Same as above but for a role.                                                                                                            |
+| `MENTIONABLE_SELECTOR` | Same as above but works for both roles and users.                                                                                        |
+| `CHANNEL_SELECTOR`     | Same as above but for channels and categories.                                                                                           |
+| `TEXT_INPUT`           | Lets the user reply to the bot message with their own text.                                                                              |